wifi in the lodge dropped off and i lost five emails that had been drafted

hotel has a bar and serves meals but we didnt use this facility as we were travelling around each day

great bar food was lovely and great value for money, all staff really friendly very timely service,

didn't know at the time of booking the had a spa or i'd have had a massage, great parking, could see bike from window and was relaxed from start

the bar is expensive for soft drinks

breakfast was massive portion and it lasts us until afternoon

lovely pub. very comfortable room. excellent breakfast.

the fact you could take your dogs with you in your room and in the bar made this so much easier for us

breakfast freshly cooked to order was delicious

the size of the room.the bar and pub and friendly staff

breakfast was amazing and all freshly cooked

the food was good, we ate in each night bar one when we went to seahouses

lovely staff, cosy pub and nicely fitted out. breakfast hot and freshly cooked.

where so nice and helpful, the room was prefect, breakfast was really nice especially the black pudding

only thing was our room was right above karaoke in bar but it did stop before 11.00pm

breakfast was help yourself in the bar - great food and exactly what we needed as we were on a multi day bike ride

great selection of beers the steak and ale pie with chunky chipd and onion rings was to die for bar staff were really friendly and helpful can't fault it in

bar meal well priced big portion very tasty

bar is good with decent selection of beers

everything fine just music in the bar over the weekend on till the early hours

we had an excellent meal in the evening and a great breakfast

breakfast was lovely, cooked fresh and red hot

very comfortable & interesting hotel with lots of parking nearby

excellent friendly staff, large room , free parking and great value for money

the staff were all incredibly friendly and attentive and the breakfast was excellent and the girl serving us could not have done

great bar area with a lovely atmosphere and decent food

to add to this, the coffee machine in the bar was broken, but i survived

size of bedroom comfortable bed ironing board and iron in room cleanliness everything seemed new bar breakfast staff were friendly and helpful my step son forgot his tablet and they let us know

good food nice rooms friendly bar staff the big lad chris is very good

the bar is nice, the breakfast was good

rooms large and clean breakfast great

nice bar eating area breakfast delicious

thing i can fault is the vegetarian breakfast the sausages are not quorn or linda mcartney like i’m used to they look like vegetables

i’m vegan and the chef made a vegan evening meal and breakfast for me which was massively appreciated

i don't have any bad comments - apart from maybe the bar being open later!

beautiful gym and pool we didnt use them but had a look all very clean

and steam room could be hotter and a hole in bottom of swimmers pool

the facilities were amazing, i had a full body massage that was offered by the spa and it was heavenly

the layout was odd - no cosy bar area jacuzzi off not working but never spoiled our weekend .

kids really enjoyed the swimming pool, and the breakfast was exceptional

had to order room service as my husband was unwell

were completely outstanding from the receptionist the bar staff the night porter

good breakfast and a working ev charger. good comfortable bed (got a bed, food mat & treat box per dog in the room) and was pleasantly surprised to find ev charging onsite (2 x 7kw) (-) would be good if there were some dog bins about the place, and i'd like to see the ev charging points noted on the website / added to some of the larger apps (didn't show up on (-)com (re ev chargers) - no response 2

the gym and pool are much smaller than the pictures on the website make it seem

bar a bit expensive

was very cold, minus 5 centigrade at night, restaurant, bar and our lovely room alway very warm and comfortable

plenty of parking

breakfast: superb evening meal: exceeded expectations room: nicely appointed and comfortable staff:

rooms not directly above bar so very peaceful

location, really excellent food, friendly staff, generally great facilities, safe parking, overall

the lovely young lady working the bar sunday evening was brilliant company

great location, comfortable and nice breakfast & friendly staff

nice bar area, beds were comfy.

friendly staff nice room great breakfast

room small but clean and the breakfast was lovely. overall it was just good value for money.

gorgeous food the spa wow will see you all

the kids were ever so upset

prices for bar and breakfast are reasonably priced and staff were exceptional, the 2 girls in the bar on

you have to pay for the spa/gym which would be easier if you could do that at the time of booking but it’s a very small

loved the pool and heath spa facilities and room service was excellent and

the best shower but serviceable & the wifi was down

the roast dinner and breakfast were absolutely delicious and all the staff were really friendly and helpful

and put my teams important game on the tv for me and called when the room was ready for an early check in

great parking and a lovely setting

ample parking

was central to all amenities the staff were very helpful and really friendly the breakfast was good and plenty of

room was very clean and we had a brilliant view breakfast was brilliant too and we will definitely be staying there again also staff were very

delicious breakfast, plenty of choice

location ,the breakfast ,ensuit to my room no shared facility

breakfast was excellent and the lady serving was lovely

also, the laundry was clean and fresh

kids enjoyed free access to pool.

paying twice for breakfast

comfy beds, clean rooms, excellent breakfast

nice breakfast. neat rooms and excellent gym ud83dude18

bed, breakfast

great bar and food.

food in the bar was really good

we ate in the bar for our evening meal - my other half had the steak of the day and said it was one of the best

is on a bus route,great breakfast and location and friendly staff plus a good menu at dinner situated in a lovely village

breakfast was lovely

coffee machine in bar not working.

as other hotels at this location but it’s excellent value fir money for a short stay before an early check in

we had a bar meal it was delicious and also a drink good price

paid for an early check in as we arrived on an early flight

the drunken man in the bar very abusive the member of staf male sorted it straight out

small bar area.usually croded

here a few times now, always enjoy it, we had room service and the food was great, one particular that impressed me and my girlfriend is how nice

friendly staff nice view from gym good value for money

station which takes you downtown within 20 minutes - lovely room, with lots of tv channels, free wifi, quality shampoo/shower gel, towels etc

had a lovely afternoon in the bar and then the italian for tea. wake up call too.

very nice full breakfast

bar was cosy and traditional with great beer, excellent pub grub and friendly staff

excellent location and breakfast

breakfast was excellent

room, nice bar, great band on in the function room

room was small. no room service after 9pm

restaurant and bar are within walking distance as they are part of the hotel and makes life easier

do not eel comfortable sitting in a restaurant on my own so choose to have room service which does come with a service charge which is a shame, but understand the need

excellent location - great bar next door - friendly helpful staff

and would definitely recommend , and specialthanks our midweek cleaner grace did an excellent room

breakfast choice and quality of the food second to none

rooms were lovely we didn’t eat in the restaurant but the bar and lounge was very comfortable all the staff were friendly and very helpful and

breakfast was great as was the location

(and kitchen

the bar prices are i little on the expensive side

very good food, evening meal and breakfast, room comfortable and quiet, all good.staff friendly

excellent breakfast and evening meal

very good breakfast very good nice selection served quick so food hot always served with a

comfortable beds and excellent food both at breakfast and in the evening with friendly staff

breakfast was superb

staff very welcoming and accommodated a request for a late check out

we would highly recommend stayng here, right across the road from the water with a lovely bar and outdoor seating area overlooking the sea

good value for money we especially liked the ev charging and the building was lovely

everything, location, staff, beautiful bar area 10 out of 10 from me.

food in bar reasonably priced

mostly the staffs attitude, amazing with the kids and really made it worth while

room breakfast great value

the kids loved the swimming pool, which although small was never too busy and always quite warm.

coffee was really good too and the kids had a hot chocolate, all in the room

generous breakfast, comfortable beds and helpful staff

the room arrangements, i was able to stay with my kids in thesame room on different beds.

kids even commented

had a lovely stay even got a early check in room was very clean and it was a nice touch with the tea and coffee making

very noisy kids were running till midnight, smell of sigaret smoke in room although it says no smoking

shared toilet/bathroom facilities as we had kids

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parking a bit limited with a battle spaces , but that s nit picking !

property was easy to find with plenty of parking

room service great

free parking

our room was clean and comfortable and breakfast was fabulous

the breakfast is delicious

the breakfast included was the best selection of cereals, fruits yoghurt toast as well as full cooked

great breakfast choices

partner said the cooked breakfast was delicious

very clean and well laid out and the kids had separate single beds

parking was tricky but as it was a sunday, it wasnt an issue

arrived pretty late and was kindly given complimentary late check out which was greatly appreciated

super friendly staff who offered late check out and collected my coat when i left it in the hallway

we managed to get a parking spot but there are only 3 parking spaces outside of the

the room, breakfast, parking, and the location was spot on

city clean friendly staff lovely breakfast and bar areas nicely

sunday night the corridors and our room had a sewage smell most of the night, room service knocking on the door at 8:30 for no apparent reason, double parking, beds not the most

from downstairs a little too loud in our room until around 11pm no room service for breakfast or

also free parking and good wifi

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

bar staff great

not enough bar staff - long wait for service

great size room. very welcoming staff. superb food and good bar prices.

plenty of choice on the breakfast bar and a large full breakfast if you preferred

option for room service and a pub downstairs

rooms really nice and very clean. they accommodated out early check in

the wait for breakfast. no food left so had to wait ages before service

room was dated also looking on to main road with lots of bars , so noisey until after 11:30 with kids not

ver mentioned it to reception though) which annoyed the kids but as we were only there one night and checked in at 7 and out by 8

helpful, friendly and accommodating staff, great breakfast, extremely comfortable bed, lots of towels, clean bathroom

the free breakfast and the free parking in an area where there is none

not the best breakfast

everything, clean, comfy, easy to find, lovely staff, parking easy. good atmosphere

despite their being a menu in the room for room service, when we ordered on line, we couldn't pay by card which was ok because we did have

there was also a bar by reception which we used prior to meeting up in newcastle and on our return late evening

been coming here for a number of years and the osborne never disappoints: nice rooms, a great breakfast, friendly helpful staff, and great value for money

complaints - great hotel and located near to the city centre - staff brilliant throughout - bar facility adequate for our

enjoyed my breakfast & the staff were welcoming & friendly

the room was clean and comfortable and the breakfast freshly cooked while the bonus was being only a few minutes walk from the metro

located on sea front with walkway to fair not near enough to hear it park opposite fair with boats and a

initially lack of room service but this was resolved

the location / the ships passing by / the bar service & the welcoming feel and staff a generally nice ambiance

wifi not very good

i went downstairs for breakfast asking for room service to which i was told we should have ordered the night before - which we were unaware of

wifi was not free a little extra milk for extra cuppa tea in morning would have been in room,

cleanliness of hotel, free wifi and comfortable rooms

tro) and didn't take long to travel in nice breakfast choice ev

hotel staff very accommodating and gave me late check out when i asked the breakfast is self service and best i have seen in a while

room service meals were excellent and very reasonably priced

they also offer a laundry service

free parking which is plentiful outside the hotel

it was helpful that there is a free parking just next to the hotel

excellent wifi

well decorated, good wifi. very clean and tidy.

parking arrangement not good

staff were all lovely, i had a drink in the bar which is quite bright- lighting could maybe be looked at, but the staff everywhere were

great location lovely staff fantastic breakfast comforter rooms very clean good parking included

wifi reception not great in the room furthest from the reception

location, nice staff, good breakfast, free parking for hotel guests

if you want beach walks, golf or historical visits, the location is perfect

seating area opposite the bar (where the t v is) could do with a little tlc a little off putting when people first come in,

staff are friendly but the lady behind the bar could be a little less condescending towards the manager in

improved from my last visit what the owner has done so far is good especially the bar restaurant and outside area … the food was excellent and cannot fault it at

50, but the golf club was £4 so slightly steep prices

1 night stay, the b & b was situated in a lovely chocolate box village with the sea , river and golf course right

nice breakfast and great to be able to take our dog

well stocked bar and we enjoyed the wood burning stoves

great decor, very modern, stylish and well decorated. nice touches. good bar and restaurant.

breakfast was very good

great bar with great prices, we even received a free drink on checking in

heels downstairs there is a bar where loud music and a drunk client prevent any rest

the drinks are the bar and cheap as was the cost of the room

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

a perfect location, very walkable to the shopping centre and the bars and restaurants

bar area is a

staff were helpful and friendly and having a laundry room helped with 3 young children

lovely hostel, a great communal bar area. ensuite bathroom and toilet for the dorm

excellent location, nicely refurbished and bar on site

room service staff could do enough for

very spacious rooms with kitchen area. breakfast was good too.

the wifi was really bad

few scuff marks on walls and bunk rail was a little less stable than it should be if kids going to pull up over it

adults 2 kids and a dog, dog bowl and bed in the room for the pooch

spotless, beautiful rooms, amazing powerful shower,great choice at breakfast, bar staff very chatty

there was also entertainment in the bar whilst we were there

breakfast was lovely

didn't try the restaurant/bar or the gym so cant comment on those but the hotel was lovely as were the staff

centrally located, quiet room and excellent breakfast.

early to our early check in just on the off chance we could get in

it should do more to advertise the spa treatments located in the hotel

very very helpful staff. room service food exceptional.

wifi in the room wasn't working for us but it wasn't a huge deal

wifi is extremely poor/slow but i am sure it can be fixed!

the early check in as standard - and the option to give them a call to see if even earlier is possible

the bar staff x x was epic & very accommodating

staff were all very friendly - bar food was exceptional and the family rooms were very spacious

the room service choices. especially for kids.

the room service choices. especially for kids.

ot ideal when my wife wanted to sleep and i needed to work) the wifi was very slow

hospitality, good deals on drinks in bar 2-4-1 on some drinks

good value , clean comfortable. nice bar downstairs doing good food.

food at restaurant was first class and bar had live music and friendly locals

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

bar opened late and easy to drive to

choice of room service food on the 24 hour menu

enjoyed using the gym on the 1st floor, it had a nice range

very good staff! i got a early check in!

a drink on our second morning, no spoon with soup so drank from bowl and i really begged for an early check-in but when i arrived the lady on reception was really dismissive

wifi didn't work first time

hotel was spacious with very friendly staff and had a decent bar too

the hotel staff, bar and pool table

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great too , tv excellent

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

good location for our event at exhibition park. good bar area. just what we needed and clean.

and shower good hot water tv kettle window partly opens wifi breakfast plenty of hangers plus ironing board

reception and bar staff were all lovely and housekeeping were happy to oblige when i asked for coffee & milk too

helpful staff, facilities in room were good, iron and board, hairdryer ,kettle, 24hr room service, clean

very clean and tidy , beds were very comfortable and room service was very good and all staff was very polite and

position of room . comfy bed. late check out time.

issues getting online with wifi

joined rooms for the kids. free minibar.

room service staff were so

having a gym and spa room was also a major bonus

grand hotel, has indoor pool & gym, but i didn't get chance to use these, maybe in my next stay

great use of the gym as well

at there was much less choice for breakfast i missed the fresh fruit salad and i have strawberry allergy so couldn't use the jam as

breakfast was amazing and the kids enjoyed it

helpful reception staff good breakfast selection clean, quiet room for good night’s

friendly staff, they have arrange an early check in for me(it was very useful as i have take about 18 hours flight)

came with my daughter it was her final mother’s day treat from kids a night away for the both of us little mother and daughter break, and it was really lovely

but they make a good use of the space so we feel the room is spacious with a bunkbed that our kids love about it

the wifi was working great and the bed was very comfortable

great location, clean , good bar selection and top quality staff

rooms, bed, bar location

room was clean and check in was easy our room was ready early so paid 10 to get early check in but if it wasnt they said they would keep our bags so we

it has a large kitchen/living room and is equipped with everything you need to feel at home

wifi didn't work in the west wing

early check in, great location and friendly staff.

menu for room service is limited to pizza and sandwiches

the gym was quiet (just me for the 45 mins i was there) and had 2 treadmills, 2 cross trainers, 2 bikes (-) again, a minor thing but the gym is geared to people who want to use very heavy free weights, i would have liked to have seen 2 (-)gym has deteriorated since i last went (+) has a small gym which is great (-)the gym and spa is very small and does not have a good selection of work out equipment. (*) the gym was really great with lots of equipment and the sauna was a perfect touch (+)room was lovely , gym and sauna were nice too . breakfast lush, great views. (-)gym was too cold. lights in the room weren t bright enough. (+)beds really comfy and nice size room. gym was small but did the job! (-)steam room wasn't in use that was a shame but gym and sauna were good and clean (+)great location. mini bar in room. all facilities including restaurant, gym, room service. (+) has a gym

one evening which were disappointing after the quality of food and drinks we had in the redwood bar and the maven

guest at the hotel denied access to the roof terrace bar

the rooftop bar was an unexpected bonus with the best views over the town and tyne

thing i can fault is the poor signal of the wifi but being out of the hotel a lot didn't make it a big

value for money and quick and good room service for food

very clean, early check in available staff very helpful

i particularly enjoyed having access to the gymnasium which was clean and tidy

the wifi worked wel

wifi kept disconnecting

i prefer to have a table to myself at breakfast that said i enjoyed the whole experience

bring your kids

breakfast was excellent, and i particularly liked the fact that there were just three large table,

not a place for kids

we even had sunshine , this place would be so good if you has kids

location, staff, clean, breakfast

appreciated an early check in, when i had stopped by to drop off my luggage until check in later in the day

toilet had basic liquid soap only, there should place convenient size toothpaste, shaving jel and bar soap as well

as a member the early check in and late check out was a massive bonus

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

efficent, easy room service and spacious, clean rooms

i also managed to make use of the gym which is small but fab

by poppy at front desk fantastic size room with excellent facilities including free fridge mini bar plus tea coffee making facilities o so comfortable enormous bed one of the best spread for

tried room service that was quick and good food from the downstairs restaurant

rooms are clean and comfortable good wifi

reception staff comfy bed very large, love it great view across the river and into hills good breakfast bag love the shower and ensuite toilet very quite just a shame i couldn't get pics of

had to clean the inside of the cupboard to put our clothes in as there was so much dust and my kids room smelt of dampness

and 1 small apple as well as kids apple juice

we had a family emergency and we unexpectedly needed our 2 kids to stay with us even though we had only paid for a double room they let us have the

quiet and no kids running around got a room with window that opens

location, to the city centre and the pool, jacuzzi and the steam room

so accommodating, rooms were spotless the spa was clean and great location

good facilities, excellent breakfast and overall nice hotel

swimmy pool

late check out option is an added bonus

lived up to expectations - the reception, bar and food were excellent - the location is fabulous for going into town and we had a fabulous

my expectations, room was lovely, room service food was lovely and really quick

five pound charge for room service.

views were lovely at breakfast, in the bar and some of our family rooms

the room service was quick and drinks were ice cold

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

the wifi stops working as soon as you get in the room

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

wifi connection was great too

wifi a bit slow. no seeds at breakfast.

dissapointed the bar was closed when we got back 2330

the bar area was lovely for an evening drink/ meal

and helpful staff with great range of restaurants and pubs nearby and an additional bar on sight

nice room, good location and it has a gym!

bed is so comfy defo worth a night away from having the kids in my bed

also there's a science centre right across the road if u are planning on coming with kids as well there's plenty to do

was amazing in reception, the bar and restaurant for breakfast

amazing 2pm late check

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

we could have had,a cooked breakfast but didnt know that there was another menu as it was on the bar counter and no mention of anything else on offer could possibly have been were it was seen

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter to stay

the shisha bar downstairs doesn't sell alcohol but you're allowed to bring your own

taking kids out until after 11 at night

little hotel fantastic food great reception and bar staff was disappointed at 9