spa swimming pool shouldn’t be full of small kids screaming and jumping in and throwing things around

staff food very good room clean and excellent value will use the hotel again especially with the golf course on site

hotel was clean , easy to get to and plenty of parking

one person serving in the bar..i work in a bar and wanted to help them.

th access to an outside seating area) that was again -

we were tired from traveling so didn't want to have evening meal in the bar just wanted to stay in our room

bar food lovely, great room and breakfast

we ate in the bar at night - it had a lovely atmosphere and food was good, as was breakfast which we pre ordered

breakfast a treat

breakfast was excellent - comprehensive tick sheet the previous evening and a time of your choice

was superb, nice to have a bar downstairs and food was great

definitely recommend for all people especially with kids

had kids running up and down the corridor and shouting on until bout 10pm as there had been a function

bar staff and restaurant staff where great and friendly

nice common and golf course next door to stretch your legs after a long journey

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

offered us free breakfast, minibus transfer to metro and late check out on the

free parking and wifi was a bonus

really lovely hotel,great bar and food and staff excellent

lovely bar and restaurant on site

location was great for the cricket world cup game, and the staff were amazing, as was the late check out and breakfast

location and quick parking late check out at 12 ...

we ate down at the champs sports bar , excellent a 10 min walk, decent prices, lovely food

the bar / restaurant area has a continental feel

the room was lovely mattress a bit hard for me and my partner but kids were fine with it personal preference

kids eat free

some issues connecting to the wifi

lovely hotel, large grassed area for the dogs to run. offered room service, food was lovely.

was really clean, staff were lovely and very helpful, room service was really good and was impressed with the quality of the

requested an early check in because we were attending a family funeral and we needed to change clothing after

the bar and restaurant were spacious, comfortable and cosy

the restaurant and bar area are really comfortable and welcoming

excellent dog friendly bar & restaurant

fresh milk available from the bar and a teapot in the room small but important things

taking kids out until after 11 at night

little hotel fantastic food great reception and bar staff was disappointed at 9

the outside area with tut-tut and bus was great, lots for kids, i would like to bring my 6 year old granddaughter to stay

when looking at the menu there wasn't anything on there apart from the kids menu

breakfast was nice too, nice relaxing atmosphere in bar area with views of tyne

size room, comes with a breakfast and you can add on

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee

neighbouring restaurant didn't open until 9am, so i had to go off-site to get a full breakfast (but not the fault of the hotel itself)

.everything except the breakfast

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

the icing on the cake was a group of drunk kids right outside our room at 4-5am shouting and screaming and eating kebabs

up to mark, quiet night, nice view from my window, worth for the amount which i paid, got free breakfast it was good this place is very comfortable for travelers, located near to city

the windows the cold water for the shower didnot work so i could only have a scalding shower kids couldn't use the shower or they wouldn't of been burnt

breakfast

i had a quiet night, i had a free continental breakfast which was good they are following covid rules, thank you so

room was spacious. parking was easy. breakfast was served early.

location. parking. rooms and food

the room service was good. food was delicious

good location good parking

reception staff always friendly and helpful , great facilties in hotel. parking close to hotel.

great bar with great prices, we even received a free drink on checking in

greeting by the young lady at the bar - who provided me with a welcome pint…made me feel very welcome…room was immaculate and hot

the drinks are the bar and cheap as was the cost of the room

heels downstairs there is a bar where loud music and a drunk client prevent any rest

the bar was lively with loud music but i couldn't hear anything when in my room, it's as if it was

room was clean and had all the requirement of a comfortable stay liked having a gym

wifi required setting up cloud account

which i am one) - good car parking, excellent check-in, available facilities

very clean, early check in available staff very helpful

nice bar as well and bonus parking 5 pound a day but worth it key coded to get out always space would

there is no option for secure wifi

when i arrived but they made every effort to help me and arrange an evening meal even though room service wasn t available at the time

ordered room service as i was on a work call, unfortunately it was cold on arrival and had obviously been

late check out at 12

position of room . comfy bed. late check out time.

a selection of mock tails would have been good for the kids

i had my 2 kids with me and they were great with them

room, staff very friendly, extra effort made for kids

my expectations, room was lovely, room service food was lovely and really quick

the pool and spa and gym was very organised

ot ideal when my wife wanted to sleep and i needed to work) the wifi was very slow

no room service until after 11 - we would have liked a breakfast in the room

also they had kids and you could hear

amazing decor, super friendly restaurant and bar staff

good wifi, helpful staff and the beds are so comfortable

dissapointed the bar was closed when we got back 2330

the bar area was lovely for an evening drink/ meal

fast room service

surprisingly the wifi was poor not enough strength to download a newspaper

no breakfast

rooms are clean and comfortable good wifi

room service was quick and the food was lovely

wifi: you must become a

wifi and tv were poor quality. not clear how to access radio.

hotel bar and restaurant was good as well

good value , clean comfortable. nice bar downstairs doing good food.

microwave or bar fridge in room

was small but adequate very warm and cozy ,the downstairs bar was welcoming, warm and friendly great staff

bar opened late and easy to drive to

friendly and very attentive staff, great value for money, food in bar was amazing and well priced

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

wifi during the week is terrible, better on weekends and it's not password protected

location. breakfast fantastic

one evening which were disappointing after the quality of food and drinks we had in the redwood bar and the maven

guest at the hotel denied access to the roof terrace bar

a minor design thing, the kids could not see the tv from their bunk beds and they had to jump in with us, b

kids (14 and 10) and me have spent 3 nights in this hotel

love the location and early check in

the staff were excellent and the early check in was much appreciated.

hotel, beautiful clean rooms, very friendly staff, decent breckie

we also travelled with two kids ages 6 and 8 and they also loved this hotel

food at the hotel is of a good quality and the bar is well stocked and nice to relax in

breakfast was sooo good, so much choice

early check in was a bonus

pool small

very very helpful staff. room service food exceptional.

d has been every time i ve stayed here).

wifi in the room wasn't working for us but it wasn't a huge deal

offered late check out for no extra charge

also visited the spa there which was excellent

see or try the pool, was only there for christmas shopping

grand hotel, has indoor pool & gym, but i didn't get chance to use these, maybe in my next stay

used the spa facilities and enjoyed the breakfast alot

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for instance

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large amounts of

excellent location and late check out

bar menu limited, would have liked more choices

rooms were ready when we arrived at 2 but they wanted £10 each as an early check in fee for just 1 hr

at there was much less choice for breakfast i missed the fresh fruit salad and i have strawberry allergy so couldn't use the jam as

the bar was open 24 hours and you could get food 24 hours plus the location was great

menu for room service is limited to pizza and sandwiches

hotel staff great , coffee at breakfast not so great

wonderful lounge with fully equipped kitchen

just the fact that the gym was not onsite - but we did have use of tge vermont hotel gym.

wifi didn't work in the west wing

lovely hostel, a great communal bar area. ensuite bathroom and toilet for the dorm

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

clean hostel with a nice bar and pizza s are lovely

laundry , storage everything available, breakfast at cheaper price, if not included

the hostel has a free laundry service with washing machine and dryer

it was very clean. they were able to accommodate our request for early check in.

bed is so comfy defo worth a night away from having the kids in my bed

had late check out so went shopping left cases in room when we returned we had been locked out had to

on arrival we were given vouchers for a free drink from the bar and vouchers for costa coffee and money off food and drinks, we were not expecting whiowas a

was put in a disabled room stains on curtains and carpet and cracked tiles kids running about after 11pm

location, staff, clean, breakfast

clean, great facilities, lovely friendly staff, location brilliant, breakfast great even for the kids

facilitated early check in prior to graduation ceremony which we were very grateful for thank

central location reasonable price great breakfast helpful staff allowed an early check in :)

we must of went up and down the multi storey carpark trying to find a space not good with 2 kids in the car,we got and left my husband to carry to finally get a

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

our stay here, staff very welcoming and service was amazing, room service food was amazing, beds

internet/wifi speed wasn t fantastic but it was decent.

brilliant breakfast - good selection of buffet hot elements and more than food

gym, location breakfast

the lobby and bar of the hotel is very stylish and the location is very

wifi didn t always work

good choice of english and continental /gym facilites room service if required/seating spread

i had a couple of occasions to call room service and they answered my query, and were there within seconds when i requested towels

wifi - password given didn't work

went into the bar and everyone was friendly

nice bar with a pool table downstairs

there’s a bar downstairs where you can relax on an evening

bed was ok to sleep and they allowed early check in and later check out

nice bar downstairs and if your going out in the town this location is good, it’s a 10 minute taxi

breakfast was good

had to clean the inside of the cupboard to put our clothes in as there was so much dust and my kids room smelt of dampness

and 1 small apple as well as kids apple juice

(at this price point, i also thought the breakfast bags were a nice bonus

value for money lovely and clean comfortable room late check out

room service food really good

i go to the gym often, and the fitness centre at the hotel is quite sufficient for a short stay

loved my room with kitchen facilities and the size of the bed was fantastic

love the sandman , and the sharks bar

enough for our group, ice available on corridors, rooms were modern and clean, food facilities in kitchenette

good old fashioned b&b . great breakfast.

nice breakfast

great location bar area and bedrooms immaculate

is a little noisy earlier in the evening due to the bar below but did settle out

we had a late lunch in the bar which was very nice and the staff who looked after us were very pleasant and attentive

if you enjoy golf there’s a golf course next door

the food is top notch and always hot plus a golf course right next door

handy for the golf club and durham cricket ground

my kids loved it

was nice -right by the golf club

good choice for breakfast

mushrooms at breakfast weren't very nice at the weekend as they were tinned, parking was an issue on the sat

good breakfast ate in fratellis restaurant one night which was surprisingly good helpful having ev charger on site although not cheap to use given also a 10 parking

room service meal and the breakfast was lovely.

was really nice stay, good budget hotel, even has a mini gym

lovely breakfast

size room, bathroom clean, breakfast, we have lovely night and rest on a journey across england

staff were lovely. very comfortable and warm. breakfast bags were great. kids loved it

bed was very comfy, and staff were very helpful, and a late check out for £20 was a bargain

and welcoming , room was clean, also cleaned every morning we stayed and loved the complimentary breakfast packs they gave us on arrival, (just a little something extra ) can’t fault this hotel

the wifi stops working as soon as you get in the room

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

wifi connection was great too

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

room was spotlessly clean. lovely bar to have a drink. excellent location for us visiting family

bar staff great

not enough bar staff - long wait for service

plenty of choice on the breakfast bar and a large full breakfast if you preferred

bar prices very reasonable and food choices good

early to our early check in just on the off chance we could get in

the staff were very friendly and even allowed an early check in when i needed to work from the hotel room

our rooms were clean, the beds were comfortable, and we each chose individual breakfast requests at our pre-arranged timeslot (a tasty start to the day for our return home)

nice breakfast

lovely decoration and also that the doors were locked at night and only guests allowed to use the bar area

been coming here for a number of years and the osborne never disappoints: nice rooms, a great breakfast, friendly helpful staff, and great value for money

staff, easy parking brilliant prices

staff were very pleasant and helpful the breakfast great

the breakfast was excellent and there was plenty of it

on reception she goes above and beyond obviously not her fault i was on the second floor i had room service meal was very nice but i did ask for an ice cream sundae ended up with a milkshake

good location... very clean, friendly staff, lovely bar area

offer states continental breakfast, but the owner goes out of his way to please

amazing host and breakfast. always happy to help.

great breakfast choices

the shared spaces are quirky and fun, always exceptionally clean and the breakfast is exceptional - there is everything you could want

the breakfast included was the best selection of cereals, fruits yoghurt toast as well as full cooked

covers i manged to knock my leg off the very hot radiator, no injury but could be dangerous if kids in the bed

even my kids noticed that

room service was amazing and at 2am i didn t expect such a yummy fresh sandwich

the area is absolutely not suitable for kids with the pubs and clubs within such close proximity- each time someone cursed near us/ a drunk

were very friendly and helpful , lovely welcoming place to stay , beautiful reception area and bar

hotel was spacious with very friendly staff and had a decent bar too

no bar yet not for familys but clearly states that.

the hotel staff, bar and pool table

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

there is a bar with everything you could need

am aware of high standard of hotel ,comfortable seating in bar area ,clean carpark and tidy golf course nearbye

spacious good idea patio doors open for golf access neat bar area very friendly staff from the moment we arrived to depart thank

the adjacen 9 hole golf course & driving range were a bonus

we had an evening meal which was very nice (good kids menu aswell) and the breakfast was excellent, plenty of choice, hot food was cooked to order

staff very friendly, room good and lovely bar and restaurant area

no room service

wifi is very good, tv streaming easy

great service the stables restaurant and bar was amazing, food was top class as was the service

the menu in the stables restaurant was less comprehensive that the room service one

room service and the food was fantastic, really enjoyed it

the mirror secured on the wall at thd other side with no sockets making it hard to get ready but bar that everything was fantastic

clean towels were only provided on the second day after we met the housekeeper and requested room service

no room service for food and drinks is there only down fall. would make loads off room service.

from downstairs a little too loud in our room until around 11pm no room service for breakfast or

free parking & wifi is included and there is a great choice of

for four people, great location in jesmond, good shower, friendly staff, allowed us to have a late check out for free

good location and staff knowledgeable about parking options.

dene is walk away its comfy clean a bit maze to find reception but bar has door to reception carpets are nice thick no lift though

they offer room service upon request

before to be given a handful and told that as we only arrived the day before we would not get room service which was a shock

was brilliant, we used the pool and steam room this time too and were not disappointed by it all

fed building; lots of amenities fantastic services and fully equipped training facilities ie pool gym sauna ; it ticks all the boxes highly

freindly staff great location and great pool/gym

spa and gym facilities were excellent

watching members twist about the kids having fun in the pool on the monday morning

the most expensive ev charge i have ever experienced in the uk ;

the difference being a chocolate fiend suggest allowing repeat guests to have a complimentary bar of chocolate would be awesome if cheeky

they had breakfast there twice and dinner the first night

the ev charging onsite was extremely convenient

staff, well equipped room, good breakfast choices and a relaxing bar with an interesting drinks

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

enough to move room , on the saturday night while mum’s and dads where getting drunk at the bar kids were running up and down the hall

we loved our room and our breakfast

the beds were comfortable and all laundry and towels were like new

cleanliness friendliness of the staff and the quality of the breakfast and options

very easy , staff brilliant and car park very accomadating for our car and trailer

1 person staying who didn't want to spend a fortune on a room for 1 night, lovely staff meals and breakfast were great, ambiance was lovely, loved the rustic miss match look, i couldn't fault the

was lovely, room was very clean and comfortable and the breakfast was delicious

property was just what we needed. a night off from the kids and some peace and quiet.

it was a nice touch giving us a welcome glass of champagne and cakes each, we had the option of breakfast being delivered to our room at no extra cost which we appreciated and was the best

the breakfast was good it was nice to have room service. the outdoor area was lovely.

breakfast was good quality and staff were very friendly

checking out) but let this ride due to everything else being great

there wasn t variety in the breakfast options

wifi in lobby

loved the fact that they provided an excellent laundry at no cost

went out of their way to give us the early check in and late check out we required, they couldn't of done more to make our stay amazing

modern and very clean open lobby which led to the bar then breakfast area.

room was nice, decent enough gym, good location, parking opposite, reasonable breakfast.

a good local knowledge, it's right next to the town centre, easy walking distance to everything, breakfast wwas really nice as

friendly staff and lovely gym

room with kitchen lovey bathroom very clean the bistro was really nice food with great staff very friendly

gain access for guests only to the rooms i liked the size of the room and the added bonus of the kitchen which i didn’t

breakfast was nice although not included in the little bar next door

had a gym

no restaurant on tuesday evenings or breakfast on wednesday mornings. gym noise below my room

golf room was very comfortable with a lovely shower room

great location, friendly staff and very accommodating with i asked for a early check in .

location, comfortable bed., early check in allowed helped us a lot.

good parking

would still be able to hear if younger children were to cry out fantastic thai restaurant lovy breakfast great service nice view of penshaw

breakfast was very good, lots of choice, staff very friendly and helpful

we were working at doxford park so location was ideal ,also for houghton le spring golf course, which was very

needed absolutely no complaints the people up north are so friendly i love our visits to see the kids

there s no kids menu available you have to ask bartender what s for kids- and he tells you

didn't like that i forgot to pack the kids swimwear as we missed the pool facility and it looked lovely

and my grandchild had a fab day away at this hotel the grand hotel sunderland pool was great breakfast was lovely the staff were so kind and polite also the room was very

the staff were incredible when i explained my situation

huge rooms , great wifi, stunning views

no room service

free parking breakfast was amazing staff so

only thing would be room service an maybe later drinks for residents

itself is lovely, the rooms are immaculate, beds so comfortable, great wifi, beautiful bright rooms, i had a room with a balcony with fabulous views of the sea

for the price, maybe drinks could be included or room service

perhaps less parking for staff out the fron to make more room for guests

there is plenty of free parking, just register your car while booking in

this place offers room service which is a plus to me

lack of parking spaces especially disable spaces at the front of the hotel.

friendly staff, great location, plenty of parking to the front and rear

friendly staff. the bar staff and manager were helpful and friendly

staff were amazingly supportive and had a good chat with the bar maid and owner

the bar downstairs is also an option for food and a good place to grab a drink pre / post match

food in bar was lovely too

the bar food is excellent

breakfast was amazing . the views are spectacular, and the room is beautifully put together.

lovely accommodation and a nice continental style breakfast.

breakfast was nice, continental but catered to my gluten / dairy free needs so well ☺️ was nice

location, decor, breakfast, quiet, clean

the breakfast was sent to the room and included yoghurt, fruit and fresh bakery produce

easy to get to, parking for the car, quick bus ride to city centre, nice bar for a few beers and an excellent

was outstanding with great atmosphere although outside city centre , easy access from a1 , free parking , bus stop outside and only 10 minute walk from regent metro station , so extremely easy to

modern but a bit plasticated and lacked a few home touches, like a pen and pad or a room service menu

location next to the golf club i was visiting

easy to get to, parking for the car, quick bus ride to city centre, nice bar for a few beers and an excellent

the breakfast was well stocked and the room was comfortable

pool was blocked off in lanes and left little space for kids to play in as if you were not medium pace or fast pace the slow lane was where they had to

it's always clean....the bar staff are amazing.... brilliant swimming pool

had a couple of bar meals the fish & chips you had a job to find the fish & the vegetarian curry which was good

either relax in the bar / tv area or exercise in pool / gym

early check in as most places won't let you in until after 16:00

excellently decorated. very clean. very friendly staff. comfortable beds. wifi is free.

it was helpful that there is a free parking just next to the hotel

wifi is good

location and free parking was very good