than ensuring people booked breakfast slots in advance to save us waiting for a table to be free nothing

what we needed it for (stop over on our way to liverpool with 3 kids) it ticked all the boxes

breakfast bar choices oververy limited

loved our stay and didn't want to leave great late bar ment we could come back and enjoy a drink before bed bar staff lovely

close to m5 junction and spa leisure centre

lovely hotel - decor is great, food in bar was really fab and very reasonably priced

staff especially receptionist eni & matt on breakfast duty were friendly & professional

breakfast excellent, the lids covering food very heavy room comfortable and warm and clean.

great spa/gym with jacuzzi, sauna, pool and steam room

fantastic facilities including a cosy bar area and swimming poll & gymnasium

we didn't miss a cooked breakfast either

many thanks to josh, kim and the lovely lady who sets up the breakfast and lots of other

fantastic food, both evening meal and breakfast

facility , bar was cozy , restaurant was great

staff was very welcoming. nice surroundings. very clean good breakfast

there are was a table top to sit with laptop at, wifi was very good

, had a beer in the bar and a young bar lad

no wifi code or fire escape route visible in the bedroom

the food is fresh tasty and perfect nothing microwaved car parking is plentiful and the gardens fantastic in a relaxing area very historical place to stay and

the wifi was very reliable, which was very important for us

very well priced given that you have full use of the pool, gym and spa

only free wifi in the lounge, not in the rooms.

room service prompt and dinner delicious

gym and pool

the bar & food, swimming & spa

the quality of both the evening meal and breakfast was outstanding

room was very comfortable, breakfast good, staff friendly and meals in the evening good quality and convenient as country

excellent freshly prepared breakfast

we had both dinner and breakfast there and the food and service was exceptional

great bar and restaurant

thoroughly enjoyed the room service

no wifi in the bedrooms

location, great parking, impressive building, parrot in the bar/ restaurant area (behind the coffee machine, if (+) lots of parking available (+)plenty of car parking and brilliant (+)food was good, staff were friendly, very good parking facilities the grounds have potential to look spectacular especially around the pond area (+) plenty of parking, the staff were nice (+)of parking, countryside location (+) free parking is also an advantage with plenty of space (+) great parking (+) a big event took place and staff saved a parking spot for us by (+)location close to the m5, with adequate car parking space

we arrived late after sitting in a traffic jam after an accident on the m5, even to keeping the bar open for us to have a very welcome drink

no wifi available

the wifi was good, the host was nice, free parking

great staff with a quick check in kitchen is a geat bonus i booked a twin by mistake and they moved me to a double

nice, quiet location. very clean and plenty of parking

room

a nice cosy room. a loverly kitchen with everything including a big tv

wonderful,all just fine, pnly glitch was my wifi was not working but it didn't matter!

jack who was working on the bar was lovely and the general manager was very helpful regarding the car charging point in the car

breakfast was brilliant - although the portions are a bit small

i had room service and the food was amazing

location plenty of parking good clean room and good space in the bathroom

breakfast and bar food are

location, facilities, bar, breakfast were all good value

nice room,good and friendly staff,nice bar and food was excellent,breakfast was good, all in all excellent, would definitely stay again

fab breakfast black pudding and fried slice super taste just like you would make yourself

easy going early check in and late check out no issue

is a hotel, at the side of a very old golf course in the lickey hills

we did however enjoy a hearty breakfast (10% discount) at the cafe to the rear, used by golfers

clean hotel, friendly staff and just a 1 minute walk to a golf course and tennis courts

nestled in very nice grounds by the golf course

comfortable nights sleep, very quiet and the golf course is great for a morning run.

was brilliant the facilities were good bar open till 2am brilliant for a night cap

friendly reception and bar staff

the sausages were a bit burnt at breakfast but other than that there was a good choice.

i arrived in the evening around 19:00 and staff were polite and friendly, helpful got a late check out sorted

breakfast was amazing rooms were lovelybeds were comfy rooms were clean absoloutly

our room was modern and spacious

no swimming pool. and unfortunately, no access to the hot tub after 6pm.

i did not use the gym, but may do so next time

gym too small

the location, large parking, area great bar area excellent rooms, very relaxing

parking at the rear of the hotel

and some time to myself, good that its just a short walk to the shops, and was good because of early check in and late check out, and would stay again when i need a

arrangement with the hotel)

street pub opposite the property was nice with a lovely beer garden lots of traditional ales and pool table out side lots of tv screens showing football i went on a friday night and everyone was

however, the on-site parking is straightforward to use

the room was comfortable and very clean. plenty of parking and free wifi .

clean, warm room. excellent bathroom. easy parking. staff were very pleasant and helpful.

quiet and great wifi

excellent breakfast and very comfy room with good and easy wifi access

you travel with two teenagers the instantly want wifi

yummy breakfast lots of

we had food in the bar in the evening that arrived quickly and was hot and very tasty

like the spa the swimming pool and the golf course,the breakfast was very nice the bar food was

there was still lots of adults in the pool, it weren t very warm especially for my 14 month old breakfast didn t have much options for children bathroom door didn t lock meaning children were

the rooms are large , sap treatments good , pool area ok not amazed

wifi. i couldn't get my e mails and i also needed to go on aol and this was also blocked

staff were extremely helpful and kind, room service was lovely and we enjoyed using the pool

room service, tv size

food is by room service

poor beer selection at the bar, spa was out of order (as it was last year when we stayed :-( (+)the spa facilities was great (+) with free use of the spa facilties, we got in at 6pm and spent the next 2 hours (+)place was lovely and relaxing spa was great staff were lovely very helpful and friendly (+)stay a beautiful grounds had an amazing spa day - also staff are great have to try the food next (+)stay and also the dining staff who pointed us in the right direction when we were looking for the spa and pool unfortunately we didn't manage to get a name (+) the spa staff were also very helpful, when the pool wasn't opened due to a problem, they called us as (+)outside view was lovely & spa was great. staff were also brilliant couldn t do enough for us. (+)selection of cooked breakfasts and cereals/fruits etc good leisure facilities, pool and spa as well as tennis courts and footgolf quiet location nice grounds, be lovely for a wedding

staff were very helpful including bar staff

the bar and restaurant was very modern and enjoyable

vet clean, friendly staff, 24 hour room service, comfy, lots of parking

staff were so friendly.very clean.great bar and restaurant.

of disabled parking spaces

easy parking. comfy chair in room. quiet at night.

a frame beam across bed also bedroom above bar noisy

place rather than a rowdy establishment, which means you won't be disturbed but also that the bar may close early

probably best at weekends, the bar downstairs closed at about 8 pm and there was no food available when we there there

there's no meals in the evening but the black star which was recommended by the lady behind the bar was good for food and only a short walk along the canal

their bar had a live band

theres a bar and food if required

staff were amazing and the bar was really friendly and welcoming

two parties a 21st and a wedding plus main bar open has normal yet we never heard a sound from our room

great music great hotel room brill bar staff very helpfull

location next to the river, wonderful traditional bar with open fire and friendly

can’t comment on the food as we didn’t eat here but the bar was well stocked and cosy

the property had no customers in the bar they shut early so was unable to get a night cap

the bar staff were lovely and helpful ud83dude0a it was carnival day and very busy but still

lovely location, friendly bar staff and room just as described

but bar did close promptly at 11

a nice cosy bar area with a fire tv and music

to their credit the bar staff quietened it all down once i went down to ask, and apologised in the morning as well

the bar staff were fantastic and the room we stayed in lovely

bed was too soft. poor sound insulation, could hear all sounds from the bar and restaurant.

nice big clean comfotable and well-appointed room, friendly staff, nice bar and great food in the restaurant

i didn't have time to have breakfast, so the chef offered to make me a bacon sandwich to taje on my journey

excellent breakfast and lovely service

a very friendly welcome on arrival, a well kept pint of hpa ale, the bar had a good atmosphere

breakfast was really good

wifi dire - could not use it

breakfast was excellent, and for a hotel we thought the drinks at the bar very reasonable

breakfast could do with a bit of a revamp just beans and eggs where the sausages and bacon

was also very good, good value for the money we payed would not have changed anything except at breakfast there could gave 2 bins for the carbord so they could recycle and a rubbish

the welcome drink, room and breakfast were all perfect

clean, comfortable, good kitchen facilities, great location. lovely roof garden.

accommodation in every way, spotlessly clean, super comfy bed, and a perfect size kitchen, with everything you would need for self catering

our room was perfect - very big and had a handy little kitchen and dining table

little kitchen perfect, lovely bathroom

although we did not use the kitchen, it was equipped with all necessary items for a longer stay

didn't like the fact that there were no scrambled eggs for breakfast but i was told you may be able to order it directly from a staff

spa and pool changing rooms needed a refurb

pool windows covered with something not really sure what but looked tatty

pool and gym facilities excellent very helpful staff

and room service knocking on the door

history tour guide said bar area of this pub is the oldest in worcestershire

clean and comfortable for the cost friendly staff very cosy in bar area nice food

excellent choice for breakfast. comfortable bed good location nice late check out time

that said the wait and bar staff are nothing short of perfection in quick, easy, and friendly service

nice atmosphere in the bar and restaurant

the breakfast was amazing and relaxing and we had a late check out due to a later appointment

location bar breakfast room

breakfast service was served again by a very pleasant man,in fact all staff were lovely & very

excellent shoet stay over night i thought being ovet a bar ir would be noisy but honestly u didn't

the restaurant and bar are great too

the bar and restaurant service was first class

don't own it ,breakfast available, and they ve even got sky sports in the friendly well stocked bar downstairs ,views of the river ,what's not to like about this

limited bar snacks

a nice bar area with original beams a heritage building

the bar is great with outside seating rooms are large comfortable and clean, the owner has kept the

throughout my stay, comfortable room with views over the river, fast wi-fi, good breakfast, easy parking and short walk to city centre

to complain and do not know how to go about getting a good service etc also when we asked for room service for our breakfast to be sent to us on the tuesday ,it was an hour late

i had room service and the food was excellent!

parking is difficult

staff were excellent, but the facilities were standard, no pool or gym.

location friendly staff brilliant food fab breakfast plenty of parking my third stay here and will stop again

very dog friendly from the bar to our room- down to the bowls set out to the mega dog bed provided

very relaxed, friendly place. food was excellent in the evening and a very good breakfast.

wifi wasn't great

comfy bed. nice breakfast. lyndsey was her normal friendly self.

plenty of parking, lovely grounds, peaceful, and also a delicious

to many young kids drinking alcohol and shouting

parking outside the room so i can manage bags with the kids, plus it’s a

and hotel excellent staff friendly and helpful room comfortable and well furnished and bar prices for a hotel

wifi code nowhere to be found, except on a very small sign on reception

the bar area is fabulous to sit and relax so so friendly

not safe fot kids

did not let me check i'm between the hours of 11-12 i had my wife and 2 little kids with me

i also must say that the meal i had in the bar was simply put delicious, hopefully, after the lockdown i will defenitely comeback

the bar had a traditional pool table and catered to my thirst for a chilled pint of guinness

the breakfast was lovely and delicious however we expected buffet style like other hotels.

small hotel, everything was convenient. very good breakfast and a comfy bed.

no dinner available and bar closed at 10 pm.

everything. location, staff especially julie amazing hostess. the bar was pretty good too.

there is also a bar available in the eve

with an unsafe atomspshere and weird men walking round stealing drinks and trying to talk to your kids

are rather “echoey” obviously depending on just how many kids parents are allowing to run around and slam doors at midninght…

the really helpful guy on the front desk supplied us with plates, forks and even sauce ( for the kids)

bar area was brilliant on a friday night, live music and plenty of choices for drinks

the place is really good and we like it. kids love it and the people are nice, too!

lady behind the bar was so welcoming and would have loved to stay another night

a lovely bar meal and took part in the pub quiz, very welcoming locals

very clean and a delicious breakfast, the land lady gave us a late check out, much appreciated, thank you

we joined locals in the bar for a quiz night and had such a brilliant evening with them and the bar staff; everyone was

delicious breakfast and early check in (from 2pm) and a decent check out time (11am)

considering there was a live night going on in the bar downstairs there was next to no noise which was lovely

no food or snacks available at bar when we came in at 11pm

nothing to dislike. from the bar to the bedroom, it was very nice.

bar and restaurant looked attractive too but we didn’t use it so can’t comment on food/drink

lovely place and great bar below with decent food and range of beers - room was nice enough.

of hot food but the included coffee was like dish water and tables basically non existent with kids running around to see santa … no staff easily available or obvious tho some i think dressed

calling me repeatedly at 9am & 9:30am to tell me late check out wasn't available

the late check out and the clean and tidy room.

be helped but what i don't like is trying to manoeuvre around all the tables and chairs in the bar area where you need to pass to get to the rooms

food bar staff were exceptional rooms was clean big and spacious

once you validated your car at reception, parking was free as well

have seen a price list in the room for the meals that were available within the hotel itself, eg: breakfast, evening meal etc

loads of parking

no swans/geese or ducks in river for kids and something to do

the pool, the breakfast, the staff.

location for the city centre great welcome the staff are very welcoming and helpful great bar and food menu good value for money too

the bar and food was excellent will definitely stop here again also a very large car park

it was a saturday night and there was an event on in the bar/function room which was friendly but busy and we worried about not being able to sleep

bar area was exceptional also

the bar was very lively when we arrived but didn’t disturb us once in the room

kids didn’t want to leave

ad noise). wifi was rubbish

all in all, a perfect overnight escape from the kids, and we have already booked another two for november and december

very relaxing bar with wood-burner and great range of beers and other drinks

all in all, a perfect overnight escape from the kids, and we have already booked another two for november and december

if i had to say one thing the toaster broke for breakfast

bar staff were just as friendly

had a warm welcome on reception and then had a lovely lunch in the bar served by howie who made us feel very welcome and instantly relaxed

awesome breakfast

on sunday night we had excellent service from the bar man (an agency post) if you have any job vacancies you should offer him the

hotel had plenty of free parking, easy check in, staff were attentive, friendly & helpful

prompt room service

all been fine - apart from limitations with jacuzzi / sauna for kids

what i liked the most is that we could use the pool with our little boy

wifi was a bit choppy but reception worked hard to resolve in less than 15mins so not really an

kitchen lacked cooking resources and had minor issues with the wifi but staff were great and helped

this property has kitchen, washer, fridge freezer and all amenities to cook a meal, there was no table/ chairs to sit

kitchen area was great for making breakfast in the morning along with complimentary tea, coffee and

so not homely but it was sparkling clean, everything you need in a two double bedroom flat, with kitchen and living room

very comfy bed temperature amenities eg kitchen toiletries very quiet check in lady was lovely the bath vanity mirrors with lighting and

wifi was a bit temperament

we wanted food or a drink when we checked in at 2 and both bar and restaurant was closed

staff, bar n location

size of the room was big bed comfy bathroom immaculate restaurant great also room service was good staff on reception so welcoming and helpful cant fault anything

breakfast i enjoyed and restaurant i too, room service was very helpful.

bad wifi and bed matrices.

wifi doesn't work.

lcoation was brilliant. free wifi and free parking is a bonus in such central locations

no disabled parking at front of hotel

friendly staff clean room giff parking facility

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

pool is quite small as when the children arrive its really noisy and busy

we ordered room service and it was very reasonably priced and quick

when we did get in it was full of kids and noisy, no explanation from staff of where the spa was so we walked straight back out

the bar areas were noisy with loads of uncontrolled kids

connection to wifi so difficult

location, friendly staff, very clean and comfortable. fabulous breakfast.

staff were super friendly and really supported us with our two young kids’ needs

the staff were really friendly and helpful and the bar was well stocked and staffed, always a bonus

breakfast choice, facilities were great , fat better than premier inn where we previously stayed

prices in the bar were stupidly expensive

we took the bedding off and the kids slept on the floor instead which was fine

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long hallways

as hotel looked good value for money and included free parking but expected accommodation etc may 'average'

lots of kids running round in breakfast room

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in the hotel and also we were not the only ones with a child

car parking good and the choice to stay for late check out is good

the takeaways on high st, i only travel up to see my kids

good to find family rooms with separate beds for kids

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

late check out however one of the very rude staff members barged in 2

location, cleanliness, staff, food, swimming pool and bar all excellent.

very easy check in and my little boy loved the swimming pool which was suitable for all ages

bar area just recently renovated - looks great

however i didn't like the bar area was a bit working man's club and didn't suit the test of the hotel

man bar wasn’t open this time

restaurant food menu is room service with table at best

had room service very prompt and food was

the leisure facilities. the gym equipment & the steam room are excellent.

also excellent room

the attempt to make me pay for wifi

the wifi could do with updating from three systems to one.

everything was excellent from the moment you booked in pleasant staff and parking on site

beautiful rooms. lovely bar area. in the heart of pershore

parking and location great

location in the centre of pershore with secure parking

location, very convenient for the nec, very quiet, lovely staff and a fabulous breakfast

breakfast was exceptional, i can honestly say the best we have ever had

breakfast could be served until a little later on a weekend.

stayed for just one night, our room was on the ground floor near to the bar so it was quite noisy in the evening but was quiet by the time we left the restaurant

excellent hotel with comfortable beds, delicious breakfast & helpful staff.

the lobby and the lobby bar is amazing, you feel like your on holiday lol and the cocktail menu is great

a little late to check out (5-10 mins) and the staff were rude about it and bluntly refused a late check

no parking onsite sadly, but parked with ease on free spaces near pure gym next door

modern facility, staff were friendly and we were given a complimentary late check out which was

like the fact you was able to get a late check out and the front desk was ever so helpful would stay there

were given the impression that there was a swimming pool, but sadly, that was at the local leisure centre, not at the hotel

throughout the hotel and was clean and relaxing vibes having the spa facilities made it a better

some of the equipment in the gymnasium is in need of routine maintenance.

full english room service in the morning was brilliant, although no toast

my only negative, is not enough disabled parking, and spaces are too narrow

very friendly staff and good parking for large van.

we arrived by motorbikes x2, and they moved the cars to enable secure parking

perfect location for getting out & about, and use of the driveway for parking was very appreciated

had a really nice comfy four poster bed with a garden view. breakfast was superb!

had parking

house, had a very warm atmosphere the bar staff are very friendly, hockley house didn't have lots of staff

visiting surrounding area ( warwick - stratford - henley in arden - when fully operational the bar and garden area will be a superb setting for food and

45pm and kids playing on

was lovely spacious room for 4 of us (2 adults, 2 kids)

food was incredible it took over an hour to be served i had to go ask for my kids dinner but when it did come it was incredible fair

sign on building outside clearly states 'restaurant' and 'bar-food'

the lounge and kitchen are roomy

stairs looking a little tired, could be loud if a busy night as rooms directly over bar and

great location, nice bar staff who showed us to the apartment.

failed to come on in the morning, and you could see the condensation in your breath in the kitchen and double bedroom in the morning-it was that cold, and as a result it also felt damp

very friendly staff especially claudia, good with the kids

room was very comfortable and had a gym.

breakfast included was lovely, the room was spacious with twin beds which were comfortable

the gym was good

lovely lady even offered me a takeaway box so i could bring food back to the room while the kids were still sleeping

loved the gym was modern and big

good location, amazing staff like salim he is so welcoming, funny, a good entertainer made my kids laughed alot they're still talking about him and he also knows his job

the lobby smells of figs and always looks smart and there’s a great area for kids to play without making the rest of the place look messy

kids area in

every member of staff was helpful and so kind to me and my kids

the same guy served us in the bar for drinks when we got back and ran the bar on his own, a real credit to the hotel

upgraded to free breakfasts for my son and i, plus a complimentary late check out

the bar were serving elo themed cocktails - nice touch

5 service charge for room service

the cleanliness was a good thing, and the gym.

and helpfull staff, rooms were very clean, continental breakfast with wide choice, walking distance to restaurants and shops, great velue for

i was running late for check out and cleaning lady advised that it’s okay as there still cleaning other rooms,

the breakfast is simple but it's enough to me to enjoy it

for the money paid, room was not what i paid for (double room - was smaller, bunk bed room) kids running around at almost

this in itself is ok until the laundry truck arrives around five in the morning

this resulted in us checking out early and not taking full advantage of our night away from the kids

everything was included in the rate, breakfast, all items in mini bar etc

the location, the room, the spa and the breakfast.

first night we stayed which was saturday couldn’t sleep properly there was loud music and kids running down the corridor doors at 1 am and the guest was talking loud in the corridor doors

the spa was nice and relaxing . the view from our room was amazing

the hotel itself has a gym, bar and room service is available for food

the location was excellent. food was very good. early check in was no problem which was great

wifi was fast and was great for streaming iplayer and youtube on personal devices

room, breakfast, gym, friendly and helpful staff

walk from birmingham new street, right by sainsbury s local and breakfast was fantastic and kids ate free

location was brilliant, we would of preferred a cooked breakfast but what we had was fine

the breakfast was a nice touch but more vegitarian options could have been provided (for example, ham

bar with a lovely atmosphere

continental breakfast available

breakfast was very good location for the o2 was excellent

after seeing teddy,we came back to the hotel and stayed in the bar till about 2am

decided to get room service which was tasty and reasonable rather than breakfast the next day as it would have

great location. very clean. great breakfast

o people working behind bar on sat 8th just ignored us and could have offered to find

pool table, bar 24/7, late check out, cool bedroom lights, cool games.