from reception and the restaurant to the spa/pool

our tv didn t work, the beer and cider at the bar wasn t great:( (+)of food literally opposite carpark multiple choices cinema too breakfast was great staff in bar area very happy and accommodating would definitely stay (-)only thing i'd recommend is a drinks vending machine etc for when bar and starbucks is closed. (-)lamb rogan josh from bar was poor- very expensive for 14 with 4 chewy bits of lamb in it (-)to complain about, if i had to be picky the bar was room charge or cash only

wifi wouldn t work and staff were very reluctant to help saying it s a head office issue and

finally, room service was prompt, good value for money

met expectations great choice of food literally opposite carpark multiple choices cinema too breakfast was great staff in bar area very happy and accommodating would definitely stay

,,, also the bar is something else it's got a massive function room and does fresh food from it's kitchen and the sunday lunch menu is great

the kitchenette was a lovely surprise

clean and games room with free pool tables.

smell is horrible like very old closed toom for ages have to ask for room service twice

plenty of parking

friendly staff, great bar & restaurant with fantastic food

clean room friendly helpful staff cleaners and bar staff were great

fab all round service and a superb pie and chips in the bar below

the atmosphere in the bar and restaurant is fantastic

it’s got a fantastic restaurant and bar below , and the rooms upstairs are lovely in

i was with two kids so she helped us getting cereal and everything she possibly could to help kids have breakfast

it was clean and good size with kids

we were able to check in early and every effort was made to ensure the kids were happy

the availability of a spare toothbrush, hair dryer and iron. and breakfast is included.

staff were super friendly and really supported us with our two young kids’ needs

poor wifi

lovely,clean room. room service was quick. food was lovely. great value for money.

was spotless, staff were friendly and hotel bar was a bonus after a hard day at work complimented by the rooms low price i would definitely

missing room service information and do not disturb card

breakfast i enjoyed and restaurant i too, room service was very helpful.

we had arrived on a bank holiday and that evening the bar and other parts were not open, which was a shame, but was not a problem

host was lovely, and opened a small and cosy bar for us even though the next door club was closed when i visited

would highly recommend this place to all adults

staff were super friendly, food was amazing, bar was cosy and friendly.

on the evening the flirts bar is really friendly

used the communal kitchen (which was very clean) to make some dinner rather than have a take away

check-in and checkout, clean, communal kitchen if required with washer and dryer

- communal kitchen, amazing decor and spacious rooms with a very comfy bed

even have use of a communal kitchen if needed

outside the room there was kitchen with, oven, washing machines and a breakout area

all gym and leisure area was spotlessly clean

being charged for room service

lots of doirs slamming and kids playing in the corridors making lots of noise.

facilities such as gym swimming pool and the sauna were lovely and not too busy, breakfast was nice and good value for money too

no room service

of drinks in their beautiful bar and restaurant with excellent meals

i was a bit surprised to have to pay for parking during my stay

would've liked the bar to be open later than midnight.

good choice at breakfast

our room was spacious and clean, the gym for a hotel is very good with new equipment and the

kitchen was there but not very well equipped

so not homely but it was sparkling clean, everything you need in a two double bedroom flat, with kitchen and living room

space. washing machine. kitchen. peaceful. tv

this property has kitchen, washer, fridge freezer and all amenities to cook a meal, there was no table/ chairs to sit

kitchen lacked cooking resources and had minor issues with the wifi but staff were great and helped

bar & restaurant on site

be helped but what i don't like is trying to manoeuvre around all the tables and chairs in the bar area where you need to pass to get to the rooms

when juggling the kids between you one adult might it in the room with the kids while the other sorts out the car, or

kids and parents screaming and banging late at night

the late check out and the clean and tidy room.

thankfully didn t wake the kids

ank god haha)

bonus was having a gym

were really friendly and helpful, breakfast staff really helpful with the kids assistance and checkin staff were great to help to extend checkout time

wifi is weaker rest is prefect!

been here 3 times, nothing to dislike, well situated for my purpose, ample car parking.

really quaint and friendly hotel with great staff and nice quiet bar with good food and drink.

clean lovely breakfast great clean hotel

the gym needs upgrading.

friendly welcome. clean comfortable room. gym nice nature reserve close by

no kids allowed to be using swimming pool that was a bit disappointing

it was either eat in the bar, which has low tables that are not comfortable for eating from, or room service

also room service stops at 11pm with last orders earlier

good value for money, excellent staff and lovely food in the restaurant and room service, only thing missing is a filter coffee with your room service breakfast

the pool was for over 18s only

we were asked for early check in payments!!! first time i heard of this. no breakfast available

i was afforded an early check in for which i was extreemly grateful

plenty to choose and location great for getting to most places ud83dude00 we were playing in golf tournament and coarse 3

welcome---early check in wasn't guaranteed but all 4 rooms were ready on arrival (12

huge bathrooms to boot which is great when bathing kids

the breakfast

had no lemonade or lemons at the bar. need to get they bar filled

bar opened 24hrs

first night there were school kids running up and down

breakfast was fantastic with plenty of

lovely staff, especially the man working on the bar on a busy friday night

location a hidden gem, really friendly staff , awesome food and great bar with fantastic

also found the bar and restaurant to be a lovely place to unwind and the staff really helpful and

everything was lovely except the choice of cider at the bar lovely stay

good bar and

location convenient, nice bar & christmas decorations.

breakfast was very nice and staff were very helpful

ich is the checkout time), but the bar didn't open until 12, meaning we

use of the pool, free wifi , yogurt at breakfast yummy

the breakfast.

no matter the time you will hear kids running up and down, the ground floor is the worst you got a kitchen where u can smell the

i am very upset that i had to put my kids through this which was supposed to be a holiday

required when paying cash which left me a bit short on money that i had planned to spend on the kids for the weekend

the staff absolutely disgusting attitudes swearing , especially when kids were around

, came to fix heater too, i lost the hat so he helped me out alot , other guy helped me out with kids places to visit, the king rooms are big and bed are super big although the pillows are very

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

checked out early,should of asked for refund,but didnt want to come in contact,with any of the kids running this

the bar had a traditional pool table and catered to my thirst for a chilled pint of guinness

did not let me check i'm between the hours of 11-12 i had my wife and 2 little kids with me

had a very good meal at the bar and staf were so nice and friendly, that we decided to stay an extra night and we are already

i was in the car with 3 kids and i was booked for a dinner with a group of friends

room next door had a load of kids who were noisy and running around in the corridor.

ordered room service - food was cold when it arrived

the rooms were comfortable and had everything needed with good wifi and plenty of plugs

v clean, bed comfy, 24 hour bar with very friendly staff x

pizza from the bar, kids corner my daughter got to see the wolves players

food was nice i had and evning meal and the breakfast was a lovely calm experience would go back when in the area no problem

great bar and dining room

furthermore, the bar located within the hotel itself was an added bonus

a lot with work and normally hide in my room, but for once felt so comfortable i sat in the bar on my own

most amazing breakfast and kind staff

hotel is one of the best i've stayed in for a family spa experience

easy to find ... lovely pool and spa ... friendly staff ... food was lovely and good prices .

love the activity packs for the kids and the snacks extra

pool great . staff fantastic. rooms clean. delicious food . fab breakfast

freindly helpful staff free on site parking great breakfast choices good discounted price

location was great. staff were really friendly and helpful. they were lovely with the kids.

breakdown buffet was great and kids are free

order food from room service pizza worst i have ever been given sent it back inedible a under estimate 14 pound

efficient reception staff and room service.

barclaycard arena for celine concert so booked an overnight stay, good location hotel booked taxi

definitely not a hotel for kids

staff helpful and cheerful, breakfast excellent, bar had good beer and open a log time!

when we were in the dining area there was a guy rolling a spiff in front of us and kids were about to

noisy due to other guests screaming kids and slamming doors i slept only 4 hours

excellent location to town centre. the staff are vert helpful the bar is open 24hours a day

staff were great. breakfast was great. good to have e parking facilities

there was ample, safe parking and the main access gates were always locked at night

there was good parking on site

we had a beautiful meal in the restaurant and breakfast was amazing, lots of fresh fruit to help yourself too before a superb breakfast with

lovely bar area and restaurant

parking, the friendliness compared to a large chain hotel, the chance to stay in a nicely converted

had a very warm welcome from the loveliest receptionist who also served us in the bar and at breakfast

safe parking too

good wifi signal 5g & all freeview tv channels

lovely breakfast room and bar area

the room was abit cold for us especially the kids

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

the room was abit cold for us especially the kids

good wifi, just an overall good experience

pool was very warm for kids also

the bar were serving elo themed cocktails - nice touch

the staff was very friendly and the breakfast is good value for money.

and convenience to the theatre very friendly staff great comfortable foyer/ bar and restaurant

very limited room service menu from

staff were friendly, bar was lovely and breakfast was great.

the lobby and the lobby bar is amazing, you feel like your on holiday lol and the cocktail menu is great

the dinner menu was a little overpriced but the bar menu was not bad.

everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with good food thank you for everything and much success in the future

everything rooms clean and comfy staff excellent spa massage was great

hall room bathroom everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with good food thank you for everything and much success in the

as a family we liked the bar area and staff where very friendly.

ok gym decent location

the kids loved the waffle makers! coffee was good

breakfast was also great and went on to a decent time- 11am

the gym was good

sports channel put on request to watch in the small bar

the welcome area and bar already look like they’re making big improvements

the lift wasn't the best either but worked ok bar the door not opening very well

also there’s a nice little bar next to reception that’s open til late

secure car park, bar , clean spacious room, tea and coffee in room

delicious breakfast and friendly staff. the kids play area was fabulous too.

the breakfast was spot on and the room was surprisingly quiet given its right in the middle of the bars

the staff in the evening at the bar was exceptional

wifi not great from the room

young kids, the kid section by the reception area was entertaining for them

the location was excellent. food was very good. early check in was no problem which was great

they made us sleep in basement next to loud laundry

watching monster trucks live which was only a 5min walk, breakfast was good and at check out the kids were given monster truck stickers, chocolates and biscuits which was a lovely touch

walk from birmingham new street, right by sainsbury s local and breakfast was fantastic and kids ate free

the staff were very helpful when i checked in i was told i had to get another room because i had kids

liked the fact that there was a small kitchen, and we had a room for three, and that there was a separate room for my daughter, which

of 4 including 2 teenagers, the apartment included 2 single sofa beds which was perfect for the kids

large room, gym, location was easy walk from train station. laundry available.

the gym was rather small.

the quiet spacious and clean apartment. kids really enjoyed it. will definitely be back

tea coffee and biscuits in the kitchen was a nice touch to have on arrival

just do with a bit more equipment in the kitchen - a cloth and some cleaning spray for example

there was a comfortable sofa in the lounge and the wifi signal was good

parking was not an issue

big beds, kitchen area, wifi, tv all very good.

the bar area was lovely with a piano and plenty of drink choice

are rather “echoey” obviously depending on just how many kids parents are allowing to run around and slam doors at midninght…

beds were awful, noisy people run up and down corridor till 2am loud music till 12 so kids couldn't sleep

staff were lovely and made an effort to chat with the kids aswell as making something off menu for my fussy 3 year old

the place is really good and we like it. kids love it and the people are nice, too!

private parking, very clean, great staff, great breakfast

due to kids' runny nose we asked for a vacuum cleaner which help to clean the kids' nose

was good except : room service was not great, towels & bed sheets were not changed and room was not cleaned the next

a particular problem but we had a bit of trouble connecting to the wifi

unlimited juice bar good location

staff were very friendly and hospitable they even provided extras with room service which was really nice of

this is not kids friendly or even adult friendly for those who can’t swim

lovely little spa&gym area

whole experience was excellent from reception, the gym, right through to housekeeping

kids under 12 not allowed in pool weekday and no kids at all on weekends.

kids were in room 212 and there was a peeping sound that refused to stop

breakfast was a bit haphazard , ran out of hot food , took while to be replaced

relaxing bar and lounge area

late check out at 12 and breakfast till 11 is perfect for me

spacious room, excellent breakfast and nice chilled out bar area

the parking.

staff were fantastic always willing to go the extra mile service in the bar and restaurant etc

parking a plenty and free in a private car park

food good, bar good, staff good and helpful, room clean.

busy with conferences disturbing in bar and lounge areas. outside area littered and broken.

kids loved making their own pancakes

was a ideal spot to stay close to the canal and utilita check in and out was a breeze comfortable bar area to relax in

not enough tables in breakfast area. it was packed and we had to wait a while for a table

my kids get treated like family

hit and miss not great on checking in but excdllent service checking out and arranging late check out

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

also i arrived a little late but there was still some service at the alcohol bar which was good

early check in on christmas day fulfilled so i was able to return for the night later and get

the bar / restaurant area was nice and the food was definitely a bonus!

i wanted a cheap hotel a short distance from where i was playing golf the next day and the hotel provided that

a big thank you to richard for sorting out my early check in on arrival

the bed was extremely comfortable, a great night sleep and excellent room service

given kids packs on arrival location great and close to bullring shopping

the gym was ok

staff were so kind and undestanding of kids needs which made our trip more enjoyable

balcony was unreal with the view and everything and everyone was so freindly and even got room service

first night we stayed which was saturday couldn’t sleep properly there was loud music and kids running down the corridor doors at 1 am and the guest was talking loud in the corridor doors

no room service available as specified on the website.

the tv did not work as advertised, we did not have access to usual channels and the rooms wifi did not work so we couldn t cast to the tv

loved the complimentary mini bar and balloons on the bed for my partners

no hairdrier, difficult connect wifi

breakfast and gym

close to station, close to tesco, restaurants nearby a s very good gym

mini bar great asset

location was amazing and on site bar and coffee shop was great extra!

hotel wifi is average, to quite slow at times -

wasn t clear the spa wasn t for under 16 s we wouldn t have stayed here and the kids were very

i didn't like kids making noise in middle of night

tea/coffee making)

not getting early check in

staff, bar and dining area, in easy walking distance of station, museum, central chrches, library, metro

drinks at bar could have more choice

they signed me straight up so i could get late check out for free

staff are very helpful as we arrived midnight, we had given a favour for late check out with no fee

check in a bit late at 4pm and no early check in

awkward arrangement in the bar which none of us could quite work out

best location, high quality linen and amenities. nice gym, friendly staff, very nice breakfast.

and bathroom decor lovely, staff very helpful and allowed late check out as

small bathroom, not much space. no gym

location and bar area and breakfast and comfortable bed great hotel!

any extra frills (late check out, bag storage, tv and wifi) cost extra, but it's super easy to add them on

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

but only £15 for a late check out till noon

a late check out and then having to re do key activation again after 10am m

when i asked about late check out hony was really helpful and

hotel has nice decor, 24hr bar, gym and

breakfast has a really good choice

under construction in the reception area, which made drinking in the bar uncomfortable.

called the hotel a few weeks before our stay asking if we could get early check in

the wifi wasn't very good

breakfast was amazing with great choice kushal looked after us in the bar made great cocktails, very polite and welcoming

unable to order room service as there system was down

mum and i) to watch the world cup match at

the bar area is comfortable where you can relax and have a snack with your drinks

we paid for early check in, and room upgrade to a suite

daily movement of vehicles in front of the main gate i was there from thursday to sunday no late check out even for an extra hour i have to pay for every single extra

the stuff at the bar lack customer service skills

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

liked the view and the fact that i was able to have room service which alot of the radisson blu hotels do

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

no remote for tv, had to ask, menu for room service, but no phone to

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

room service menu could be some better than the one in room.not any choice

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

no room service, no cleaning,

would have liked a night cap in the bar when we got back but it had closed at 8pm.

mostly everything, couldn't fault the hotel.except for the bar closing early.

great bar with real good prices

bar at the bottom didn't have very good beers

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

breakfast which was goodud83dudc4d the bed was comfy we had extra pillows, we always got offered room service, excellent hotel

room service for a fan and extra sheet was very fast.

we ordered room service for our evening meal

breakfast had every choice, free room upgrade to a junior suite as my room had not been serviced,

huge bar and restaurant with plenty of charging points and looked great downstairs

it was clean. the security and staff were nice. you can pay for late check out.

for the money paid, room was not what i paid for (double room - was smaller, bunk bed room) kids running around at almost

there was dirty laundry in the corridor, i assume the price reflects more on the location as appose to the standard

40am sunday morning by the laundry van loading & unloading linen/towels etc

too small for 1 adult and 2 kids . shower extremely small .

breakfast was very good location for the o2 was excellent

liked that breakfast was included

didn't have gluten free bread for breakfast

bar with a lovely atmosphere

good but they don’t have early check in you have to come at 15:00 you might need to wander outside till the check in time

yummy breakfast

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely selection and well prepared; rooms are clean, great location, hot water and

there is a 24 hour bar and restaurant

comfy bed and a good breakfast

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

access to university gym and pool, walking distance to restaurants, bars and shopping

clean and room service available as an option

poor room service, no mini bar, poor cleaning.

the room service food was fast but not very nice.

beautiful hotel - room was lovely and comfy, the bar and restaurant area also looked beautiful walking past - although i didn't make use of those

my husband and 2 kids) slept well

breakfast bar was delicious and plentiful

wifi was slightly unreliable for the video call i had

to ask twice for early check in, first answer on the desk was no, but another member of staff then helped us with

have stayed at this hotel a few times with my kids and each time, they have enjoyed it so much that they didn't want to leave

we asked for a very early check in, they sorted it no bother, we asked for extra milk and tea bags, they have us so

late check out for a small fee so we could shower after

everything was good. maybe slightly pricey for a holiday inn. tiny gym.

gym was small and did not have a pool etc as the other holiday inn hotels i’ve stayed in.

expensive breakfast as kids eat free only applies to under 12 not under 16 like other places .

staff kicked us out despite requesting late check out as a marriot card holder

breakfast was good, plenty of choice

would’ve been nice to have a smart tv (netflix or disney available) for kids.

located and provides quality services from hotel restaurant food quality to the outstanding breakfast

a nice clean gym to start your day and a fresh buffet breakfast with a variety of drinks too

very nice bedroom, good bar ( except for the taped up couches )

very quirky! comfortable beds, clean rooms and great breakfast

the breakfast was fantastic portions were big plentiful and cooked well

was directly over the bar and the sound from the big screen was like having it in our room until midnight

a bit cold in the bar area

bar on match days is brilliant

staff friendly and helpful clean rooms and bar area good outside seating fairly priced

i love the bar also, they didn’t charge for the tea or coffee because we were staying

no coffee facilities in the room although coffee and tea are free at the bar fir those staying.

the girls at the bar and reception were nice, decent and friendly

host advertises use of a spa pool but only one room has it

was amazing and bar facilities was great

kids play room was not open due to fixing it up but park across the way done the same thing

kids and yobs in and out the place drunk

nice bar and restaurant downstairs

nicely maintained bar can’t fault the place stayed twice now and will stay a lot