reception and bar area was nice and relaxed

the bar could have a better range of drinks, there were no non-alcoholic options for example

staff were friendly, and reopened the bar for us so we could have a drink when we arrived, although there was not what we wanted to drink

no beers, ales, or ciders on tap even though the bar has taps visible

the dining room and bar were open until late (although i didn’t need to use it)

friendly staff. nice breakfast. enjoyed swim and jacuzzi and shuttle to nec was great

the choice of restaurant and room service was fantastic

room service was

swimming pool/jacuzzi/steam room was at a perfect temperature and clean

nec plus the rail network holiday inns are always very clean and spotless the beds are great the breakfast is always good value i love staying at the hotels no matter where we are in the

comfy bed. heating just right. quiet. late check out. good location.

i asked for a late check out, and was then moved to the adjacent building

close to nec parking easy to find good breakfast

clean rooms. host was very accommodating. good breakfast. small quite hotel close to nec .

the room is quite, and breakfast is wonderful

finally a delicious breakfast

host, lovely warm and comfortable rooms, and a tasty breakfast each morning

clean and pool good for kids

customer service, early check in arranged and overall a very pleasant stay

pool was lovely, hot if you were sat poolside but the children enjoyed the pool

one of the kids beds you could feel the springs through it

gym pool restaurant room bathroom facilities staff all excellent ud83dudc4c

bar was clean & friendly, staff were very

there is a bar there, you can have food too

didnt try the food but had drinks in the bar in the evening

location perfect staff friendly bar atmosphere was brilliant enjoyed the stay and will be back

easy parking, clean rooms, friendly staff, nice bar & nearby eateries.

especially breakfast as it £12 per person and my daughter only wanted a crossant so very exspeensive for that

can be quite difficult to navigate probably would not recommend the hotel if travelling with kids or a party of any more than

bit noisy with traffic and car doors which disturbed the kids

late check out for £ 10

the check in time is very late at 3pm but i was able to request and book a 9am check in at no extra cost in advance by email

additional service as a pool, gym or spa is welcome

wish for the tvs in the rooms to be smart tvs so that i and any other costumer who has kids or just anyone in general can connect their phone to it via wifi

also room service if you need it

we stayed in a family room, for me and my two kids, and the sofa bed was really big

options available are a hindrance, and the team weren t very accommodating with early check in

friendly staff, early check in, large quiet room and a comfortable bed!

idn't understand why) and we were on separate floors to kids even though this was specifically asked for

nice gym great

clean and having a gym

of issues electricity was switching on and off door got locked with kids inside sleeping receptionist and manager couldn't unlock it

great bar and lovely staff, young and enthusiastic

comfortable with good wifi connection

easy to get to from the nec and international train station ^^ great room service even when we desired privacy in our

a few more items on hot breakfast

location, staff, rooms all great. ideal place to stay for an early check in at the airport.

very good breakfast and location is very good right on town centre.

spacious room with access to the shared large balcony with a huge chess set that the kids enjoyed

the bed was so comfy. access to tea coffee ice all night. 24 hour room service. clean.

the large bed the bar area and the staff

food at the hotel was great, we had both an evening meal and breakfast during our stay

the takeaways on high st, i only travel up to see my kids

easy check in. added late check out on for only £10 more. close to bars.

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

late check out however one of the very rude staff members barged in 2

good to find family rooms with separate beds for kids

gym was a nice bonus and was very quiet

need more treadmils in the gym please.

original room we had was pokey with dreadful sofa bed for the kids

very nice, clean rooms at a reasonable price, especially given the wonderful breakfast included

breakfast buffet was really nice

the location the stables the breakfast

beds were incredibly comfy and breakfast was top drawer. would defo return

great location, self contained and a well cooked breakfast. will be using again.

the host kindly made us breakfast early and it was delicious

freshly cooked breakfast, great location you can walk to the nec if you like

the kids loved having access to the swimming pool!

very nice large room which was well equipped. fabulous golf and lovely leisure/spa facilities.

lovely swimming pool and steam

od is lovely)

room service for £2 charge - and nice simple and decent sized kids meals which my daughter loved

can be an issue, small gym area

issue couldn't be resolved they made up a new family room in the middle of the night & offered kids complimentary pastries for breakfast

5 degrees so we ended up waking our kids and moving

room was really good with the separate area for the kids

the restaurant bar area was really nice and breakfast was spot on with a huge variety

breakfast was good, well cooked and a good choice. large car park. free wifi

have stayed at the hotel previously as it is close to the nec, has plenty of parking and free wifi and a good selection at breakfast

the bar was small but i got what i wanted

everything is excellent during my stay . good location, friendly staff as well wifi excellent.

excellent location with very fast wifi connection

fabulous spacious room with complimentary mini bar and snacks. breakfast was brilliant too

the food at the sky bar restaurant was not very nice not much choice for a evening menu

the rooms and the food there are lovely room service was quick

have two teenage

pool & spa facilities excellent

early check in available. very early and such friendly staff. all brilliant!

time at the bar could have been improved if there were more staff on hand for a busy event weekend

good variety of breakfast items

it was a stretch to call it a “fitness centre” very poor facilities.

like whites only and as we were here for the bodypower exhibition at the nec and are tremendous fitness fans this was excellent

great location. good gym. friendly staff. good breakfast.

not free the tv in the room had a lock/ restriction so my kids couldn’t connect playstation

swimming pool and changing facilities were clean and lovely

very clean, spacious rooms, plenty of lifts, bar was a bit pricey

breakfast was amazing as always especially the choice you got

breakfast included was really yummy, made to order

that the drinks for cheap, and it was lovely and quiet for the kids

to help towards finding another place suitable for myself wife and kids to

not somewhere you’d take the wife and kids

lovely irish lady looked after us with an amazing full english breakfast

no kids park

late bar so able to have a drink when we got

this hotel had a cafe (lounge) area with plenty of tables and seating with a licensed bar in the evening, the breakfast was a

sofa bed wasn't great solution for my kids but only option

was lovely stay.clean. warm.friendly staff. breakfast was delicious

the bar was very lively when we arrived but didn’t disturb us once in the room

it was a saturday night and there was an event on in the bar/function room which was friendly but busy and we worried about not being able to sleep

there is a bar and restaurant on site, though we did not use it

bar area was exceptional also

location for the city centre great welcome the staff are very welcoming and helpful great bar and food menu good value for money too

staff were very helpful, the whole place was very clean, the room, the bar area and even the outside area, even the toilets in the bar area, the breakfast was very

the customers in the bar were very welcoming

was wonderful, 24 hour bar yet the rooms were silent

not an early check in as £10 an hour but more time in the bar as going to the match

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over the place in the public walkways, had to climb over everything to get out

great access to the city and parking on site

parking facilities

on the final night, we ordered room service, and the waitress who was stood next to me when i made the order was visibly and

in the room was limited as were the milk pots etc there was a chip in a mug and the hotel offers room service but there was no menue in the room

excellent place no issues lovely staff and the room service people were excellent

property with onsite gym

i like the gym it was so nice the swimming sauna

superb spa pool and gym

free parking was a bonus and evening meal and breakfast were fab!

this visit too busy with kids and noisy corridors after midnight.

to stay for good prize, close to city center (about 3 miles), very nice and friendly staff, big bar inside with really good prizes, room was clean, smell nice with fresh towels, bathroom with

of a run down/industrial area, however upon entering the premisis the lady who greeted me at the bar was lovely, directed me to my room and the parking to the rear

staff was really nice, we were allowed an early check in and we were assisted immediately when we reported an issue with the heating

clean and quiet nice bar area and the manager pauline was brilliant we enjoyed our stay here very much don’t believe

location, cleanliness, staff, food, swimming pool and bar all excellent.

the wellness/spa facilitieswas also great

great location, kids friendly, lovely spa and pool to use, big parking lot, very helpful stuff.

pool and spa fab and loved the jacuzzi

rooms were very nice and clean. swimming pool was amazing and staff were very friendly

the food in the bar was amazing

noisy with a room above the bar but worth it

lots of space to sit in different areas near the bar & outside

lovely bar and restaurant area and good food

outside bar vas very welcome

host advertises use of a spa pool but only one room has it

location in a culdesack with good safe parking in a residential street

easy access and parking

so very genuine, funny & brilliant with my kids - they loved him

friendly, good breakfast, parking.

room was a sufficient size breakfast was really good and a large selection

bar and restaurant were well staffed and service was spot on

it was good to meet locals in the bar of an evening and drink a good variety of well-kept real ales

a little noisy in the bedroom above the bar but too be expected really

great cooked breakfast

comfortable room,excellent breakfast and really wonderful staff

no hot chocolate options for room for kids, again evening staff sorted this

staff very friendly. breakfast was excellent. and hotel was very quiet

everything was fine from the bed to the breakfast used to use travelodge but not anymore

ideally would have preferred one room as we have small kids

not enough bar staff had to wait a long time to get drinks as staff were busy on reception

have to collect room service

only downside was the parking was a walk away, otherwise a superb hotel and very good gym

rude in their approach to when we brought food back to hotel as food menu didn t cater for kids

room, champagne, chocs and cake and fruit. night away from the kids.

nothing! although the lounge bar was really warm when working in there in the day.

we also had bar food and booked a very late check out which the guys helped us with so we're extremely grateful for that, we will

staff kicked us out despite requesting late check out as a marriot card holder

reception ana was able to arrange that and shows us where to find food in the area because the kids where hungry and tired thank you ana we had a wonderful time

the late check out time of 12pm

bar staff great too

comfy bed and a good breakfast

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

staff we're lovely and 24 hour bar was a bonus!

staff and cleanliness and late check out

overall stay is good. however no tv channel for kids.

didn't have gluten free bread for breakfast

location was brilliant, we would of preferred a cooked breakfast but what we had was fine

good but they don’t have early check in you have to come at 15:00 you might need to wander outside till the check in time

i was a bit concerned for the barman as he seemed to be on his own on a sunday afternoon, greeting and showing guests around as

the breakfast was a nice touch but more vegitarian options could have been provided (for example, ham

pool, breakfast

beautiful hotel - room was lovely and comfy, the bar and restaurant area also looked beautiful walking past - although i didn't make use of those

ich needs to be pre booked so make sure you do) and secondly, shane sorted my laptop with wifi as it wasn't initially recognising it

comfortable bed great tv wifi is strong cleanliness

wifi could drop out a bit sometimes

the locals were also very friendly in the bar with good banter

the room was comfortable, i was there 1 night. breakfast was excellent

ordered a taxi booked, very helpful & when we were returning from seeing take that gerald our bar man waited so we could get a glass of

there were cereals and juices on the bar but you could get a full english, cooked to order

warm welcome when we arrived breakfast was excellent.

budget hotel and all the staff were great and my 3 year old loved the table football and the kids corner in the reception

breakfast food didn't include many eggs/meat/protein sources

anything we didn’t like about our stay, however we wish there was the option of a cooked breakfast and not just continental

would be excellent if self-service laundry facilities were available

too noisy. laundry van loading/unloading in the car park at 05.15 in the morning.

room service food was excellent as was service

huge bar and restaurant with plenty of charging points and looked great downstairs

the wifi was not very efficient, not letting me see all my favourite sites, so i reverted to 4g

a huge shoutout to shesh, ashley, and patrycja, on the day and night shift at the bar and restaurant you all are amazing

breakfast was so good.

mostly everything, couldn't fault the hotel.except for the bar closing early.

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

are friendly and helpfull location is fantastic bar is responsible prices for bham city center

great place and desk guy was sound and bar beside great crack in station bar very friemdly

would have liked a night cap in the bar when we got back but it had closed at 8pm.

no remote for tv, had to ask, menu for room service, but no phone to

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

room service menu could be some better than the one in room.not any choice

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

irish guy behind the bar was really friendly and attentive

excellent room service

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

tired just needs revamp can get noisy and cramped for space in foyer and bar area with the conference s that are held there but thats a minor inconvenience

cost of the room service then they ade a service charge of five pounds was not happy the burger was 17 pounds

lovely hotel & very nice breakfast.

the wifi is not very good

we stayed in a standard double room with breakfast that in lesser hotels would be marketed as a superior room

kettle and tea selection with coffee too water was also available sparkling and still room service was good cleaned and the tea tray and water replenished the room was over the outside

very pleasant family ambiance with excellent parking facilities

it had a bar for convenience which allowed us to just go downstairs and relax after our flight

needed an early check in to attend a wedding and the hotel was very accommodating of our needs

wifi connection wasnt brilliant but its not the end of the world

the rooms are clean and comfy, the staff are very welcoming and the bar is lively with a nice atmosphere, perfect for a drink after a long drive

location to my business meeting was great 2-3 mins drive and i was at the property parking was great especially as it was free to hotel guests

restaurant and bar /pub around the corner

the bar area is comfortable where you can relax and have a snack with your drinks

comfy beds, provided ice and fresh milk on request via room service

very friendly staff, both on reception and delivering room service

unable to order room service as there system was down

didn t use the gym or eat there

movies, function room, gym, staff and bedroom were all exceptional and would highly reccomend this venue

breakfast was available in the morning, and there was also a gym that is open 24/7

wifi was fairly weak and the shower flooded.

ee) room service, we needed an iron and one was brought straight up to the room for

but only £15 for a late check out till noon

any extra frills (late check out, bag storage, tv and wifi) cost extra, but it's super easy to add them on

late check out that was really good as we check in very late at night, so because of that we could

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

it was very modern, there were no windows meaning it was pitch black and silent and we paid for a late check out which was 1pm

small bathroom, not much space. no gym

the breakfast is very good , nothing is cheap it’s all quality and the staff are very good

sonya served and attended us superbly to avery good start to finish breakfast

i had a gym on my floor which was well equipped

gym is open 24/7

drinks selection and mini bar and room service prices could be improved upon as we would have used more if discount was

the room service excellent

early check in was excellent, room was nice and large with good facilities

we got early check in and complimentary cocktail each

but hey i wanted an early check in [2pm] so i was happy that 234 was ready for me

room is big, there is a gym at basement opens 24hrs

used the gym on one

the bar staff were excellent as were breakfast staff

location was amazing and on site bar and coffee shop was great extra!

he only thing worth the 35 was the late check

modern rooms, very comfy bed and big for singles, bar downstairs and breakfast area nice

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and the view was amazing

drinks at bar could have more choice

early check in was possible

bed in the room are uncomfortable, there need an update and for breakfast need more options for kids like nutella spread

rooms very hot. rubbish wifi

continental help yourself bar was a lovely touch and included when purchasing a hot breakfast

we were at at 10pm we witnessed a man get attacked and then get chased away by another man with golf clubs

bit noisy at night as the bar and beer garden stay open until 1am

maybe needed a little tlc but was adequate, good atmosphere in the bar and excellent food, ideal parking

it will be great if kids are allowed access with parents

lovely efficient staff, wifi good. excellent location and facilities.

first night we stayed which was saturday couldn’t sleep properly there was loud music and kids running down the corridor doors at 1 am and the guest was talking loud in the corridor doors

facilities, fast wifi, lovely breakfast, helpful staff, well equipped gym - would definitely stay

loved the complimentary mini bar and balloons on the bed for my partners

advertises as a hotel b/ b but has no kitchen but still charges as b/bit is also a pub so have loud music until 1 am on friday

the kitchen was not open as work being done

were very welcomed on arrival, the girls behind the bar were amazing, couldn't fault our stay at all

no food available as kitchen being refurbished. wasn’t aware before the stay.

everything. the bar facilities were good clientele friendly. atmosphere good.

spacious with excellent service. enjoyed the gym.

when asking for room service , there was very limited availability

wifi not good

polite and friendly staff. quiet room. excellent breakfast

was made to feel welcome everyone was so nice and the room service even brought me some coffee an milk at 5am in the

hit and miss not great on checking in but excdllent service checking out and arranging late check out

allowed late check out to which we thought was great

really enjoyed staying on level 16 kids enjoyed the view

no mushrooms at breakfast

thank you for the late check out

musician with a mic and guitar amp) practiced all morning on the day i asked for a late check out so didn't really rest - this wasn't the hotels fault but did see this as

i had enquired about early check in previously so i could decorate the room for my boyfriends 25th - our room was ready

the spa is a nice, relaxing area (except when there are kids in)

kids has no pool access hopefully you will get one in the future

sad that there was no flexibility on my kids being able to use the pool.

be on the breakfast hall on early. make sure you put on the sign for room service.

good selection for breakfast

could not get food any other time of day as restaurant closed and no room service

excellent choice for breakfast, really enjoyed my stay

great location near to birmingham arena. room clean and comfortable. breakfast excellent!

the girls at the bar and reception were nice, decent and friendly

no coffee facilities in the room although coffee and tea are free at the bar fir those staying.

staff are so friendly, premises so clean and bar food is excellent

staff were excellent, and the bar and beer gardens were superb

free tea and coffee at the bar anytime beds were comfy easy check in and out large car park perfect for a gig at villa park

facilities are fantastic, wether you enjoy the gym or enjoy a comfortable room ; their breakfast is outstanding, you can have anything you can

breakfast was wonderful with a good variety and was nice that it accommodated for dietary

clean. nice gym, good breakfast, comfortable bed. helpful staff. central. good value.

the kids loved the waffles

was a shortage of staff, so we were waiting for 5 minutes just for a cup to pour in tea, the kids didn't like anything there should be more of a variety to choose from and there should be

and a bit boring it would have been nice to have a chefs special like omelette or pancakes for kids

the reception staff are very helpful and worked very hard to accomadate our early check in request, we really appreciate

the lively area, gym and room space

kids- how about a children’s play area - this could be great for bored kiddies

the hotel seemed quiet, no noisy neighbours, screaming kids etc

i stay at this hotel almost 3 times a month and have never been refused early check in

loved having 2 tvs and kitchen area

liked the well equipped gym, i liked the location, how tidy it was , i liked the sofa bed , i liked the kitchen and bedroom

the gym is small

nothing was all great. maybe the gym could be abit bigger with more weights

amazing friendly staff, lovely room, lovely bar & breakfast.

even a pancake machine which impressed the kids

we had kids so they were very tired and we arrived around 7pm

the staff was great and the breakfast was excellent

what a nice thought to give to kids

after the event i attended at aston park returning to the hotel, the bar was overly busy

the breakfast was fantastic portions were big plentiful and cooked well

off to a high standard of decoration in the victorian theme, with beautiful chandeliers in the bar area, this hotel is a hidden treasure run as a family business where you can see the owner

no food in the bar but they ordered food for us ud83dudc4d

too ad the bar was closed but all minor

i had a dinner in the restaurant, and a drink in the bar area beforehand, all wonderful

lovely staff and room service

little dogs are charged 10 pounds per night - a little bit overpriced terrible wifi

room was a bit small and they were having trouble with the wifi while we were there.

amazing breakfast

i love this place ,kids enjoyed every bit of it

room was very comfortable and had a gym.

friendly, efficient staff; early check in was permitted. breakfast was plentiful, fresh and hot.

clean good signal on the wifi location very close to brindley place and the utilita arena bar open 24hr a day with limited food options also available 24hr staff very friendly and

for the babies bottle, lovely breakfast and family friendly restaurant with crayons for the kids and very nice

wifi working, no instructions on room service or ringing down to reception

that it surrounded by loads of restaurants, you have the sea life centre for the kids, and it not to far from the city centre

breakfast range of foods was fantastic & price really reasonable, especially as children eat free

the same guy served us in the bar for drinks when we got back and ran the bar on his own, a real credit to the hotel

we requested early check in and was told not available - fair enough