access to swimming pool great for kids, fantastic meal on site

rooms and free access to pool and gym

wifi on floor 4 very good

staff were very accommodating with early check in and late check out requests

despite being full to the rafters there qwas plenty of car parking

space. washing machine. kitchen. peaceful. tv

kitchen lacked cooking resources and had minor issues with the wifi but staff were great and helped

this property has kitchen, washer, fridge freezer and all amenities to cook a meal, there was no table/ chairs to sit

theres a kitchen area with a full size fridge not a mini fridge like most hotels and a decent cooker and hob

property is incredible inside and out… from the bedroom to the incredibly large kitchen/lounge to the amazingly designed modern bathroom

the bar and restaurant weren't open due to tier 3 rules

rooms need better soundproofing if staying with kids

missed tv & internet, although there was a tv in the bar of a night and internet access in the main building

i also must say that the meal i had in the bar was simply put delicious, hopefully, after the lockdown i will defenitely comeback

not safe fot kids

room had it own kitchen and was fully equipped, with tea and coffee

staff, ate in bar tuesday evening food was lovely and good value

clean convenient and lots of parking

room only had a functional snooker which the kids enjoyed all other gadget weren t

loads off parking room.an close shopping centre.

spa was fab

told there was free wifi

pool was out of action as refurbishment ud83eudd7a.. i'm sure it will be nice when finished

met expectations great choice of food literally opposite carpark multiple choices cinema too breakfast was great staff in bar area very happy and accommodating would definitely stay

think gym/ spa access should be included in price

good bar and

and bar were really good, food was excellent

location a hidden gem, really friendly staff , awesome food and great bar with fantastic

lovely staff, especially the man working on the bar on a busy friday night

pity the bar shut at 10.30

the bloke behind the bar twice over charged for the same drinks

friendly staff, great bar & restaurant with fantastic food

it’s got a fantastic restaurant and bar below , and the rooms upstairs are lovely in

comfy rooms and a bar plus beautiful meals this place is just right if your working or visiting friends in the area

clean room friendly helpful staff cleaners and bar staff were great

not a complaint but arrived back hoping to have a drink at the bar but unfortunately closed

kids acknowledged and given gift bags

we loved the room and the breakfast

prices in the bar were stupidly expensive

we were able to check in early and every effort was made to ensure the kids were happy

good parking

was spotless, staff were friendly and hotel bar was a bonus after a hard day at work complimented by the rooms low price i would definitely

missing room service information and do not disturb card

you can t order room service over the phone but have to go down to the reception to order food

wifi was a bit temperament

late check out. secure car park. nice shower. nice tv

we could hear the kids screaming in the next room

calling me repeatedly at 9am & 9:30am to tell me late check out wasn't available

the bar closes a bit early

bar & restaurant on site

the different type of function they had daily the kids love seeing ud83dudc40 that

that my brother who met us on friday at the hotel for a meal received a parking fine

just if there was maybe a window of time for kids to swim gor example

our room was lovely and not overlooked and the meals in the bar were superb and excellent value

the walk to the pool facilities, no robes provided

we were asked for early check in payments!!! first time i heard of this. no breakfast available

i was afforded an early check in for which i was extreemly grateful

huge bathrooms to boot which is great when bathing kids

plenty to choose and location great for getting to most places ud83dude00 we were playing in golf tournament and coarse 3

welcome---early check in wasn't guaranteed but all 4 rooms were ready on arrival (12

host was lovely, and opened a small and cosy bar for us even though the next door club was closed when i visited

the best hotel to adults ud83dudc4c

would highly recommend this place to all adults

staff were super friendly, food was amazing, bar was cosy and friendly.

friendly nice bar comfy room

staff / room / gym.

the breakfast is quite basic and kids shouting and running was sometimes disturbing

big hotel, lot's of parking (which you do have to pay for but not bad price), nice bar and restaurant area, they do have leisure facilities but we didn't use them (+)was clean, staff were friendly (except one female) however breakfast was lovely and the bar was brilliant (+) the bar was very convenient for us and it was just a good no hassle stay (+) evening meal was excellent in the restaurant, and staff in there and the bar were brilliant too (+) every area reception, restaurant & bar so friendly and efficient (-)needed more bar staff (+)desk and the bar staff were excellent (+)from reception to bar and waiters and waitresses were fabulous (+)rooms were clean and tidy and bar area was very nice. staff super friendly

hotel, a little dirty in the main corridor but that was where alot of families were staying and kids running around

no entertainment and not alot to do for kids

even have use of a communal kitchen if needed

including a communal kitchen

the small touches were incredible - a welcome card on the desk, takeaway hot drinks cups in the kitchenette, toiletries, lots of towels - just a really really nice place to stay

outside the room there was kitchen with, oven, washing machines and a breakout area

the shared kitchen was a pleasant surprise and a group of us sat in there to eat our takeaway

loved the staff, the £3 secure parking & the big rooms, kids area with books

was amazing, staff were great and the food we ordered through room service was

only had 2 towels in the room and there was no room house keeping and staying for 3 night was as kids can be messy and also the toiletries in the bath i'd say was only for one person

room service does stop at a certain time and i arrived late so had to order from else where

another ev charger

free parking on site was very handy indeed

clean, quiet, comfortable, staff polite, amazing breakfast

my room was warm, clean, with a comfortable bed, fine for my work stay, wifi was pretty good too

had a very warm welcome from the loveliest receptionist who also served us in the bar and at breakfast

convenient car parking

the bar area was a little small and too close to the dining area

there was good parking on site

breakfast superb, amazing staff

breakfast was delicious and they even offered room service for a small fee

good bar selection

breakfast which was free

facilities like toilets, a cafe and bar were close to the rooms we were in

when we were in the dining area there was a guy rolling a spiff in front of us and kids were about to

bar a good meeting place pre and post match

staff were amazing and went over and above from the min we arrived including giving the kids free icelollys

secure car park, bar , clean spacious room, tea and coffee in room

the welcome area and bar already look like they’re making big improvements

the lift wasn't the best either but worked ok bar the door not opening very well

sports channel put on request to watch in the small bar

also there’s a nice little bar next to reception that’s open til late

the bar and staff were very helpful

location, with good car parking on site and free

location, rooms and facilities in the room, good in restaurant, parking

very noisy, kids was running loudly, screaming, ok they live there,council families, but what about the other

no room service unless you pay an additional 4 per order

beds were awful, noisy people run up and down corridor till 2am loud music till 12 so kids couldn't sleep

staff great used bar for food lovely! local’s lovely

bed very friendly staff big room good for the money bar if want a few drinks and chinese over the

staff were lovely and made an effort to chat with the kids aswell as making something off menu for my fussy 3 year old

was handy for where we needed too get to, room was very good, bar and food where excellent, staff friendly,kind,caring and polite, the lodge was very clean and

convenient location for casino lots of parking great full english breakfast

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

the rooms were spotless staff friendly and helpful breakfast fresh and tasty. lots of options

wifi was intermittent

plenty of parking too

breakfast was great. we had room service which was excellent. the location is really pretty.

evening dinner & breakfast were excellent quality & delicious

the wifi signal was bad in our room so we couldn't connect

wifi is weaker rest is prefect!

bar staff considering i ended staying on my own, the guy behind the bar with dark hair was lovely

very competent and confident in using the till and didn't know how to use the offers such as kids eat free and tried to just charge full as they didn't know how to resolve it

breakfast buffet had good selection the bar was relaxing and spacious parking was safe and free the room was excellent and air conditioning made it 100x better

big car parking but somebody tried to break in my van

tv and wifi iffy, especially wifi, prefer a shower unit

clean lovely breakfast great clean hotel

very few facilities, no residents bar or overnight room service

the rest of dishes i ordered for my room service was nice though

room service was not good but the staff were apologetic and only charged us for one meal instead of

the windows easily opened and unsafe for kids and the mould round the window was disgusting

superb parking for centre of birmingham, clean and very comfortable room, and good breakfast.

efficient reception staff and room service.

room service burger was

two parties a 21st and a wedding plus main bar open has normal yet we never heard a sound from our room

great music great hotel room brill bar staff very helpfull

it was a saturday evening when we stayed, the venue had a dj in the bar downstairs so we enjoyed an evening of free entertainment whilst having a drink

the bar was also great with plenty tvs showing the football and very friendly locals

their bar had a live band

complimentary breakfast & wifi included in room price

pecially because it was included in the price) the jotel had every little thing u can thing

location staff very friendly, rooms were very clean and comfatable great breakfasts and aminities bar open and snack machines open on

great staff, great breakfast

the bar staff the bed was lovely and the breakfast was great

great stay made use of the bar this time and felt it the day after, the staff were great the food was great easy to find and

we asked for a very early check in, they sorted it no bother, we asked for extra milk and tea bags, they have us so

just needed some more equipment in the gym

staff are brillant. great with kids. jackie is an amazing worker and person.

expensive breakfast as kids eat free only applies to under 12 not under 16 like other places .

liam in the bar very helpful great to watch football good atmosphere lots of tv screens superb gym bedrooms very comfy breakfast very good highly

front desk , bar & restaurant and the room service team all a credit to your

the room was clean, beautiful and the swimming pool was amazing

no air conditioner in rooms only fans & room was too hot for adults & kids.

good friendly staff, reception lady was excellent along with the room service lady

lovely walks close to the hotel that you can take with good views of the city, also close to the golf course

so handy situated in a country park with some beautiful walks and also handy for golfers having a small golf course available

comfortable nights sleep, very quiet and the golf course is great for a morning run.

we did however enjoy a hearty breakfast (10% discount) at the cafe to the rear, used by golfers

clean hotel, friendly staff and just a 1 minute walk to a golf course and tennis courts

was big and there was a lot of parking spaces available for an extra 5 if you want to pay for late check out its 10 per hour wich seen a bit expensive and you can only add 2 of those

comfy beds, great breakfast, pool, sauna and gym were lovely

paying for parking, not enough tea sugar and milk for more than 2 cups between me and my partner

breakfast was excellent

wifi, breakfast was basic

had room service very prompt and food was

pool was an excellent treat for the children, great breakfast and dinners, leisure facilities, room

the room was abit cold for us especially the kids

also excellent room

the attempt to make me pay for wifi

we had dinner in the bar area & buffet breakfast in the restaurant

in was effortless, sofa bad already made up for the 2 kids

bar and all food served are great

so if you have kids and teenagers who like to sleep the place is not for you

lovely peaceful location, friendly staff, great breakfast

dog friendly bar area and the staff were very friendly and attentive

everything iew of garden comfort bed huge food service lounge areas gardens parking

late check out was helpful stay several times before ,would definitely stay again

breakfast was brilliant - although the portions are a bit small

the property had very good free wifi, a selection of dvds and books left to our

facilities in the gym, spa and room sizes

my opinion the gym was a bit small and with only cardio machines and dumbbells, but still it was

hall room bathroom everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with good food thank you for everything and much success in the

to do with the hotel but seeing someone at breakfast all sweaty from being at the gym, mopping himself with a towel and leaving it on the table

everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with good food thank you for everything and much success in the future

free wifi and the fridge in the room were very handy.

upgraded to free breakfasts for my son and i, plus a complimentary late check out

24/7 room service, had a curry after a night out

i used the gym which was good for a hotel and all the equipment worked well

location, great staff, great value for families as the hotel provides kid's meals and free kids breakfast if you order an adult breakfast

there is also a bar available in the eve

breakfast was superb. it was a 10 minute walk to the station.

small hotel, everything was convenient. very good breakfast and a comfy bed.

they do have a bar but as i was going out i didn't use

everything. location, staff especially julie amazing hostess. the bar was pretty good too.

the gym was good

breakfast. bedroom was spacious and bathroom was lovely.

the gym access came as part of the stay and was very good

and i even used the gym

snack bar caused a delay due to payment options and reception had to support

you should not have to register to access free wifi.

good gym and steam room; comfortable, clean room.

the staff was great and the breakfast was excellent

good location, amazing staff like salim he is so welcoming, funny, a good entertainer made my kids laughed alot they're still talking about him and he also knows his job

wifi was very hit and miss

kids- how about a children s play area - this could be great for bored kiddies

the reception staff are very helpful and worked very hard to accomadate our early check in request, we really appreciate

wifi was fast and was great for streaming iplayer and youtube on personal devices

candy cane for the kids

and a bit boring it would have been nice to have a chefs special like omelette or pancakes for kids

you were kind enough to allow us to use the sauna and steam room before 3pm and allowed us late check out to which we were very grateful

on,y small niggle was that the free wifi was a bit slow but that s not an major issue....

musician with a mic and guitar amp) practiced all morning on the day i asked for a late check out so didn't really rest - this wasn't the hotels fault but did see this as

i don’t feel that’s value for money reallyz i didn’t get to use the facilities but normally kids under 12 and weekends they can’t use the pool which i feel is a shame and a bit of a poor

wifi was very good and the room was nice and warm

gym was rather basic but some decent equipment

the reception area with small bar was bright and airy

staff friendly & helpful. great facilities with an onsite laundry and carpark

kitchen two rooms bed n bedding gym laundry

time telling when the website said alcohol at the bar was not available at 22:40 informed it was nearly 23:00 when restrictions started

bar meal good, good buffet breakfast

very worn & tired, wifi was non existent, think they had 1 member of staff working at once

was comfortable but a lot of noise from kids running about upstairs and doors slamming

could have been a bit cleaner in the room, just a slight dusting. wifi was not great ud83dude12

from my family is so table lamp working with main light so can by switch on durring night for kids

kids would have liked a bath in the bathroom but we were only there a night at a time so it was no

95 @ head, kids eat free

breakfast was much better than expected. staff were knowledgeable and friendly

ds eat free too, bonus

no 24 hour room service available, and expensive for the grade of hotel

was a ideal spot to stay close to the canal and utilita check in and out was a breeze comfortable bar area to relax in

allowed us early check in 30 mins no extra charge

we travelled as a family of 4 (2 kids) the children were given activity packs & a little goodie bag with biscuits, sweets & a drink

late check out and the size of the room and the friendly staff.

selection at breakfast,staff very friendly and helpful

location with fantastic breakfast on the top floor

facilities, fast wifi, lovely breakfast, helpful staff, well equipped gym - would definitely stay

everything was included in the rate, breakfast, all items in mini bar etc

liked the location, the size of the room, speedy wifi and floor to ceiling window

loved the complimentary mini bar and balloons on the bed for my partners

wifi not good

staff were so kind and undestanding of kids needs which made our trip more enjoyable

great little perks for the kids and the breakfast choice the following moening was exceptional with the most friendly staff

the staff were lovely especially the bar manager forgot her name

the gym is empty and too old

wifi didn t work and nether did the tv

access from the mail street, where the gym is located, is poorly reported

warm room late check out

no hairdrier, difficult connect wifi

breakfast and gym

i needed a late check out and that was no problem which really helped me out as i had a young child with me

considering there was a live night going on in the bar downstairs there was next to no noise which was lovely

lovely place and great bar below with decent food and range of beers - room was nice enough.

great value for money nice bar and restaurant

no food or snacks available at bar when we came in at 11pm

no heating. no wifi. too few sockets. dodgy mirror lighting. missing lampshade. crummy

'block'

plenty of car parking and the staff were fantastic and swiftly checked us in

great staff with a quick check in kitchen is a geat bonus i booked a twin by mistake and they moved me to a double

no code for wifi

it would be nice to have a gym facility / pool available but other than that can’t complain

staff were exceptional, nothing was to much trouble and the breakfast was lovely plenty of choice kids were satisfied also a fab location with the tram stop just around the back of the hotel and 5

my kids enjoyed the breakfast

lovely stay friendly staff breakfast great

lovely clean and spacious with nice bar area and breakfast

hotel wifi is average, to quite slow at times -

we had room service which was amazing for a late night snack

early check in available. twin beds accommodated.

th usb and 3 pin) good shower, friendly staff, good wifi, comfy bed, air con, working lifts, close to city centre

tea/coffee making)

, spacious room delicious buffet breakfast gym location is great, close to train

slow at reception til a 2nd person came to support

confortabile good breakfast and gym aswell the bed confortabile and the person from reception very helpful many

pool table, bar 24/7, late check out, cool bedroom lights, cool games.

there's a bar in reception but we didn't use it

lovley hotel short walk from town centre,very clean ,staff welcoming, great breakfast x

a lot with work and normally hide in my room, but for once felt so comfortable i sat in the bar on my own

& the bar downstairs was fantastic with a nice open fire, the staff were all very helpful, the breakfast was amazing, i could not eat it all, this hotel is definitely value for money & beats

nights sleep really comfortable lovely staff all excellent will fully recommend to others breakfast good and nice garden

most amazing breakfast and kind staff

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

especially steven who was able to sort out the issues i was experiencing and explained the late checkout

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

late check out that was really good as we check in very late at night, so because of that we could

a late check out and then having to re do key activation again after 10am m

the breakfast is simple but it's enough to me to enjoy it

kids play corner was a nice surprise

i was running late for check out and cleaning lady advised that it’s okay as there still cleaning other rooms,

no kettles or tea making arrangement. kids under 6 can't use the bunk bed.

too noisy. laundry van loading/unloading in the car park at 05.15 in the morning.

30 am after breakfast card was deactivated

the late check out was a bonus and the staff really pleasant

variety, comfy beds, free fruit in our room on arrival, smart tvs with air play, and 24 hour room service delivered a great tasting pizza at 3am after a night out

the worse night with the kids i ve

bad to say just prefer them to tell you on the day if you can have a later check in rather than calling in the morning as if you plan a night out you can t really

small bathroom, not much space. no gym

good if small gym

good food at breakfast

enough equipment in the gym

the staff at reception and bar are excellent.

breakfast was very good location for the o2 was excellent

breakfast was good and location excellent

breakfast was different to what i expected but it was nice, i enjoyed a nice morning coffee to wake

collar place, interesting people at the bar and staff that is quirky in the right way

location was brilliant, we would of preferred a cooked breakfast but what we had was fine

lovely modern rooms. great staff, clean, lovely pool, dog friendly

location facilities - room service evening food

the location, facilities, space for parking and the services were splendid ud83dudc4c.

i wasn t pleased that they charged my card for room service despite paying cash for my food .

freindly helpful staff free on site parking great breakfast choices good discounted price

we were glad to find that the hotel offered room service and food at reasonable prices

we ordered room service for our evening meal

free wifi was a bonus

the beds were comfortable and the breakfast was brilliant

the bar could have had a better selection of beers

was able to check in early, staff were great from the guy on reception where we got an early check in and then

unable to order room service as there system was down

and there was instant easy connection to macdonalds wifi

breakfast was great and room service was good

room was elegant and spacious, the staff were helpful and welcoming and the room service breakfast was delivered on time and

staff helpful, got an early check in offered which was brilliant. very comfy bed and clean room.

they signed me straight up so i could get late check out for free

they did offer to change our room but we were out all day and weren’t back until late, my daughter was too tired to pack our stuff up to move rooms

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and the view was amazing

good location, lovely staff, comfortable, clean, breakfast was included & so much more.

bar at the bottom didn't have very good beers

would have liked a night cap in the bar when we got back but it had closed at 8pm.

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

great bar with real good prices

are friendly and helpfull location is fantastic bar is responsible prices for bham city center

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

no remote for tv, had to ask, menu for room service, but no phone to

no room service, no cleaning,

room service menu could be some better than the one in room.not any choice

very engaging and were very good with the kids

yummy breakfast

they also let us have a late check out at 5pm the day of leaving also only £10

location was great, staff were friendly. got a late check out which was great.

staff we're lovely and 24 hour bar was a bonus!