beds were narrow, no wifi access, no toothbrush cup, room air-conditioning didnt work

from my family is so table lamp working with main light so can by switch on durring night for kids

great location, friendly staff, clean, excellent parking, nice and quiet

great parking and friendly staff rooms were clean and comfortable beds

breakfast was excellent every morning

parking based on first in gets the spot and the pub can get quite busy in the evenings

place rather than a rowdy establishment, which means you won't be disturbed but also that the bar may close early

friendly staff from the bar to assist with checking in and convenient arrangements for early checkouts

quiet location, tucked away in the back streets next to the canal with good parking

there's no meals in the evening but the black star which was recommended by the lady behind the bar was good for food and only a short walk along the canal

rooms and staff and pool

staff where lovely when we found them, but there was quite a wait to find the pool and gym staff and the info we were given on opening and closing times of this was incorrect

was lovely, i loved the pool and gym

staff were extremely helpful and kind, room service was lovely and we enjoyed using the pool

little things like the goody bag given to the kids was a lovely touch

location next to the river, wonderful traditional bar with open fire and friendly

connor is a great new manager there and hotel & bar great as usual thanks!

lovely location, friendly bar staff and room just as described

can’t comment on the food as we didn’t eat here but the bar was well stocked and cosy

the bar staff were lovely and helpful ud83dude0a it was carnival day and very busy but still

sweet it was very comfortable i had the whole house to my self so i relaxed with a gin in the kitchen lounge are

a nice cosy room. a loverly kitchen with everything including a big tv

no bar or restaurant, but i didn't mind as i knew it ment the hotel would be quiet

ybe a room with 2 beds in or just a bed which is more practical than a four poster) the wifi was very hit and miss and the tv was pixilated

kitchen/lounge is a great addition

only reservation is about the wifi, it kept on dropping and had to reconnect in the middle of a task

wonderful,all just fine, pnly glitch was my wifi was not working but it didn't matter!

the ipads for ordering room service didn t have up to date menus so after ordering staff had to come and retake our long

as it was room service, i didn t want to bother anyone again so i just scraped as much of it off as i could

breakfast was brilliant - although the portions are a bit small

clean, comfortable, food was good, staff were friendly and good parking

although he had finished his shift, he had no issues helping me with the wifi issue and showing me to a table

we had a few small plates to share and kids had nuggets / dish fingers and chips

ad noise). wifi was rubbish

kids didn’t want to leave

not safe fot kids

this was all served in a kids party bag with no protection from handling food due to the current covid situation this was

had a very good meal at the bar and staf were so nice and friendly, that we decided to stay an extra night and we are already

checked out early,should of asked for refund,but didnt want to come in contact,with any of the kids running this

i was in the car with 3 kids and i was booked for a dinner with a group of friends

only refinement i can mention is that the provision of vegetarian sausages at breakfast would be a huge help to vegetarians like me

lovelly atmosphere in the bar and hotel

bar manager ben clay was exceptional - very pleasant, polite and very good at his job - made us

it is in the middle of a small charming town and we were able to park easily - with a trailer - in the rear car park

terrific value for money with a super breakfast

after an excellent nights sleep, again we were spoilt for choice at breakfast, again there was something for every taste, i would recommend the bulls head 100% we are

the breakfast was lovely and very big

the accommodation was lovely for a night away and breakfast was gorgeous

having to go outside to get to the bar and dining room.

free wifi was good in a data dead zone and breakfast was great with a good selection of choices and great service

1 thing that cleaning tools for pool area were thrown outside

festival the reception staff gave chocolate to him then we went and enjoyed the swimming pool facilities only to arrive back at our room to lovely helium balloon being delivered

the breakfast was nice with plenty of choices, even with a kids corner

the hotel bar staff were also nice and open late

bar, restaurant & reception area modern & smart

kitchen area was great for making breakfast in the morning along with complimentary tea, coffee and

so not homely but it was sparkling clean, everything you need in a two double bedroom flat, with kitchen and living room

property is incredible inside and out… from the bedroom to the incredibly large kitchen/lounge to the amazingly designed modern bathroom

theres a kitchen area with a full size fridge not a mini fridge like most hotels and a decent cooker and hob

kitchen lacked cooking resources and had minor issues with the wifi but staff were great and helped

spotless clean , the bar and amazing meals and staff in restaurant never use the swimming pool or spa etc but by people do only first class, thank you copthorn for hundred percent perfect stay

kids loved the stay

breakfast has a huge choice, lots of variety but this does compromise quality

back to hotel for food around 4pm but being coeliac there was nothing at all i could eat off your bar snack menu

the pool, the breakfast, the staff.

the mcdonalds, too close and full of junk food that kids just love

were great, also lovely walk through woods 2 minutes from hotel to a wonderful park if you have kids and mcdonalds right next door

had everything we needed including a double sofa bed that was ready made up for us for the kids and the bathroom was

full range of comforts in the bar and entrance area, a well designed, extremely comfortable room and bathroom and a good

location. breakfast. friendly staff.

lovely accommodation. great room. friendly staff. breakfast was excellent.

food in the restaurant bar was excellent and staff extremely friendly and helpful

country setting, bar with lots of character & good beer, spacious rooms, lovely staff, great breakfast choices

garlic in the avocado for breakfast....

excellent freshly prepared breakfast

room service tray cost of 5 on top of already expensive food

breakfast was good but expensive - bought voucher but still £10 is expensive for someone who can't

large secure carpark and the food served on nights and breakfast is excellent

really comfy beds and the spa is amazing.

breakfast was outstanding, very happy and comfy stay.

the bar was a pleasant retreat at the end of a long drive

and bar were really good, food was excellent

having a bar and restaurant on the location is great

location a hidden gem, really friendly staff , awesome food and great bar with fantastic

pity the bar shut at 10.30

no wifi code or fire escape route visible in the bedroom

wifi was only 3 mb in my room

the food is fresh tasty and perfect nothing microwaved car parking is plentiful and the gardens fantastic in a relaxing area very historical place to stay and

hotel is under renovation so some of the car park is currently closed off but their was enough parking for the wedding and us non wedding guests

wanted to order room service but felt walking downstairs to sort defeated the object

the breakfast was lovely with lots of choice

the bar was well stocked and the locals were friendly you didn t feel like outsiders

om 1), food well presented and good quality, lovely bar with lots of ambiance

i was travelling alone for work and felt comfortable eating in the bar solo

room great with a shower and bath

was quaint, breakfast and bar food fantastic

location, facilities, bar, breakfast were all good value

lovely location. excellent breakfast. comfortable room

was quaint, breakfast and bar food fantastic

so if you have kids and teenagers who like to sleep the place is not for you

the breakfast experience

my room was next to the kitchen, which was noisy

my room was large and well decorated with a small kitchen and shower room

breakfast was very basic the person serving not at all friendly however the staff on check in / bar staff

relaxing venue if working online, staff are so helpful and friendly, loved the breakfast

two bedroom room was very spacious and had a kitchen - if we had stayed more than one night we could have cooked dinners, etc

breakfast was superb

room had an air conditioner or kitchen cooling plant that switched on and off throughout the night and was rather disturbing,

place if like me you are visiting the railway as it is just across the road and nice bar downstairs

generous suite - lounge area with single bed, master bedroom with double bed, and kitchen and bathroom

delicious breakfast and free parking

we returned to the hotel after the show and spent the last hour in the bar

cleanliness welcoming staff smooth check in dog friendly bar on site free parking

very friendly, very clean hotel, breakfast lovely beds comfortable, bar are/lounge was lovely and welcoming and good prices for alcohol on

back in time this was a reunion stay over for my elderly brothers and sisters the lady behind the bar was so lovely we had said we were having a gathering because we had lost a brother and we are

clean hotel, friendly staff and just a 1 minute walk to a golf course and tennis courts

(there's also a golf course literally just behind it, in case you're looking for an exercise in scottish

we did however enjoy a hearty breakfast (10% discount) at the cafe to the rear, used by golfers

so handy situated in a country park with some beautiful walks and also handy for golfers having a small golf course available

lovely walks close to the hotel that you can take with good views of the city, also close to the golf course

the riverside café & blues bar a few doors down is perfect for breakfast, then in the evenings has live bands and great

very cozy bar area coffee and tea facilities hair dryer

great bar with a great selection of beers and ginn, and the outside seating area overlooks the river, the

were allowed early check in which was really helpful

comfy bed, great outlook, great location, great bar and beergarden

it felt safe and comfortable the staff were very helpful and friendly the room was large with a kitchenette area with microwave fridge and a small hob which was very handy as for the most haunted

wifi a little hit and miss but not a big problem for me.

i wanted just 2rooms for myself and the little kids but a suite with 4rooms

also no bar food , room service, housekeeping

wifi was poor.

sitting outside the orangery after a delicious breakfast looking over the fields and beautiful countryside made me feel relaxed and ready to face

the bar shut too early.

breakfast was wonderful and the lady that owns the hotel couldn t do enough to accommodate us

ere were a few of is staying in rooms due to a wedding nearby) perfect location, fantastic breakfast, highly recommend

good breakfast

brilliant facilities with good size pool and gym

lovely comfy room great staff good breakfast

early check in available at 1.50 pm

are great,breakfast was very good staff are freindly also the gym and swimming pool is brilliant , location is good by bars restaurants,zoo,bowling,cinema and

location was great for the kids , the pool was warm , the staff were friendly and helpful

plenty of car parking and brilliant wifi

wifi was poor - very low strength and spasmodic - definitely needs improvement.

thoroughly enjoyed the room service

car park, large room with smart tv

good sized room with comfortable bed, blackout curtains, a small basic tv and wifi

unlimited tea and coffee and but the star of the menu for me was the caesar salad i had in the bar for dinner was amazing - hot juicy chicken and perfectly boiled warm egg made it a salad to

with our dogs - spent the evening in the heated tent eating a delicious meal (i had sea bass) and kids played out back on playpark / football (+)was clean and had everything we needed, could even help ourself for more hot chocolate for the kids (+) i was with my family, two kids, 2 and 8 years old, and my wife, and we were very comfortable (+) and finally, they have an amazing kids play area with slides swings, sand out and bouncy castles (+) the kids loved it and so did we

location in the heart of the village lots of parking

breakfast is plentiful and well cooked and presented

was clean and had everything we needed, could even help ourself for more hot chocolate for the kids

the bar was also great with plenty tvs showing the football and very friendly locals

great music great hotel room brill bar staff very helpfull

staff were amazing and the bar was really friendly and welcoming

their bar had a live band

two parties a 21st and a wedding plus main bar open has normal yet we never heard a sound from our room

bar man, full explanation of check in policy, offered us an early check in, asked re food later in

facility , bar was cozy , restaurant was great

the lady who served our breakfast was great she was so helpful and helped us wth

many thanks to josh, kim and the lovely lady who sets up the breakfast and lots of other

there is ample parking, the rooms were comfortable and breakfast was very

good wifi, cheap beer and food comfy bed

the 24 hour reception, clean room and great room service

was excellent, easy to find and plenty of parking

bed, nice shower, great facilities, free parking

friendly staff. very helpful. lots of parking and great location for me

of hot food but the included coffee was like dish water and tables basically non existent with kids running around to see santa … no staff easily available or obvious tho some i think dressed

we could hear the kids screaming in the next room

be helped but what i don't like is trying to manoeuvre around all the tables and chairs in the bar area where you need to pass to get to the rooms

kids enjoyed very much ud83dude04

calling me repeatedly at 9am & 9:30am to tell me late check out wasn't available

clean room friendly helpful staff cleaners and bar staff were great

friendly staff, great bar & restaurant with fantastic food

it’s got a fantastic restaurant and bar below , and the rooms upstairs are lovely in

the atmosphere in the bar and restaurant is fantastic

the bloke behind the bar twice over charged for the same drinks

staff were super friendly and really supported us with our two young kids’ needs

we were able to check in early and every effort was made to ensure the kids were happy

prices in the bar were stupidly expensive

very comfortable stay for our family with two young kids

the rooms were very smart and we enjoyed the breakfast ud83dude0b

were unable to use the swimming pool due to it being 18+ so my daughter was a bit

our room was lovely and not overlooked and the meals in the bar were superb and excellent value

the breakfast was second to none and the menu and food in the evening was also fantastic and good

couldn t connect to wifi

the reception staff and all the staff we met were very friendly and helpful, in the mirrors bar grace was exceptional such an asset to the company

size of room, room service available, modern rooms comfy bed

really nice meal through room service and room was nice and quiet with a comfortable bed

staff were very helpful including bar staff

location near motorway system; good on site parking; friendly and helpful staff; warm, comfortable building and accommodation; splendid

numbers for reception or room service

i didn't get a chance to explore the gym facilities but by the sheer number of people using them, i'd say they were very good indeed

tired but actually very well equipped hotel with enormous room - good wifi - lots of hot water and friendly helpful

the staff were friendly, and the gym very well equipped

has a good car park , gym and pool are excellent, staff are friendly and helpful

whole day of travelling arrived and all i wanted like majority of folks was to shower chill order room service or pop to lounge for light bites

well appointed kitchen

it was brilliant to have a fridge and kitchen area, dining table and sofa, what more could you need for a very comfortable stay

location, great modern conversion, comfy bed, good kitchen and bathroom

the room was large and well equipped with the kitchen

our room was perfect - very big and had a handy little kitchen and dining table

old quirky building love it beds comfy and bedding clean vue bar serves the best pint beer and larger we have had for ages not your usual dish water views of

a nice bar area with original beams a heritage building

the bar is great with outside seating rooms are large comfortable and clean, the owner has kept the

limited bar snacks

noise from the bar late into the night but i realise there was an extension of hours due to the royal

plenty to choose and location great for getting to most places ud83dude00 we were playing in golf tournament and coarse 3

welcome---early check in wasn't guaranteed but all 4 rooms were ready on arrival (12

an early check in time of 2pm was very handy, and self check out just as convenient

huge bathrooms to boot which is great when bathing kids

i was afforded an early check in for which i was extreemly grateful

the breakfast was amazing and relaxing and we had a late check out due to a later appointment

location bar breakfast room

breakfast was great and the pre order just what we need to get us on our way for an early start for

bar was very busy in the evening (it was a saturday) and we found it a little tricky to get served

loved the rooms, the facilities, the bar and food

lovely bar and even better beers, we were lucky enough to stumble into curry night (thursday)

big enclosed garden for kids

home made bread, biscuits, breakfast all great

rustic river location, outside bar and riverside food truck

the breakfast was excellent

history tour guide said bar area of this pub is the oldest in worcestershire

staff was great ringing me that our dog was crying in the room we were only in the bar as wasn't sure if we could take her in, and didn't want to go too far, we thought she would

excellent choice for breakfast. comfortable bed good location nice late check out time

the bar meals too were very good

bar well stocked

the place is really good and we like it. kids love it and the people are nice, too!

the bar lady was so kind she even rang an uber for me to save me money getting into the town

are rather “echoey” obviously depending on just how many kids parents are allowing to run around and slam doors at midninght…

bar area was brilliant on a friday night, live music and plenty of choices for drinks

bar and snooker tables if you want them

were allocated to one room

both the bar staff and restaurant staff were very efficient and welcoming

at a charge was able to do a late check out

a lovely stay all round, lovely staff, nice room, great breakfast over looking the river free parking

only limited parking spaces.

i used the gym (twice) during my one night stay (+) great facilities, gym, marvellous historic building with an interesting back-story (-)gym was a bit rubbish; machines didn't work properly. (-)for my one night stay everything was fine. had i stayed longer a gym/spa would be very helpful. (+) gym good (i'm new to the uk so not familiar) it would be great to add paper towels or towels to use in the gym to be able to wipe down the equipment and have water dispenser available would be ideal (-) noise from the gymnasium coming through into the bedroom (+)great little bar! original features, nicely refurbished, decent gym and friendly welcoming staff (+)good quality hotel with great staff. facilities good, and gym a bonus. (+)are good, gym is small but has most of what you need, nice restaurant and good out door space, staff very

the complete absence of working wifi was inexcusable

ke a big lounge with comfy sofa and armchairs) and the breakfast in the morning was very delicious

room service breakfast for a small price

plenty of parking, near to the hotel entrance

room was spotless, staff friendly and breakfast was good quality

bar and lovely garden

the breakfast was lovely and delicious however we expected buffet style like other hotels.

very good selection on offer and beautiful breakfast room

everything. location, staff especially julie amazing hostess. the bar was pretty good too.

breakfast was fresh and nicely made

safe parking too

gorgeous breakfast

huge windows in the breakfast room let daylight in and added to the friendly welcome every morning

room is well set out & comfortable & though we didn t have chance to use it there is a cozy bar area which looked very inviting

sports channel put on request to watch in the small bar

secure car park, bar , clean spacious room, tea and coffee in room

the lift wasn't the best either but worked ok bar the door not opening very well

the welcome area and bar already look like they’re making big improvements

also there’s a nice little bar next to reception that’s open til late

plenty of car parking, small bar adjacent to a lovely restaurant with a good range of well presented and well prepared food

there was ample, safe parking and the main access gates were always locked at night

breakfast was delicious ud83dude0b staff were all so lovely and helpful

lovely rooms, great restaurant, brilliant breakfast, excellent and genuine staff, decent parking

the bar area . see above.

arrival we were informed that the restaurant menu was 'the same as the bar menu' which was not that inspiring

convenient ev charger for fixed price

good parking, facilities and staff.

pops which was great for a very adult hotel) tasty fresh croissants and fresh fruit which the kids loved dipped in nutella

everything especially the spa bliss!

kids enjoy the

breakfast was good

bar a good meeting place pre and post match

everything the service, staff, room, breakfast all top notch

kids banging on doors banging walls (understandably a one off thing) but staff didnt resolve the

loved the staff, the 3 secure parking & the big rooms, kids area with books

our kids really enjoyed playing pool whilst the parents chatted over a drink(s)

pleasant staff. ev charger. free parking.

room next door had a load of kids who were noisy and running around in the corridor.

free wifi

i arrived in the evening around 19:00 and staff were polite and friendly, helpful got a late check out sorted

breakfast was very good, considering the current pandemic

full english breakfast bar plus fruits, cereals

added bonus of complimentary breakfast

was brilliant the facilities were good bar open till 2am brilliant for a night cap

very noisy, kids was running loudly, screaming, ok they live there,council families, but what about the other

we booked for us couple and 2 kids under 2 years

very quiet. good, free parking. pleasant staff.

kids running unchecked around corridors

location, with good car parking on site and free

convenient location for casino lots of parking great full english breakfast

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

bar and restaurant looked attractive too but we didn’t use it so can’t comment on food/drink

i needed a late check out and that was no problem which really helped me out as i had a young child with me

very clean and great location. staff were lovely especially in the bar area

we was even allowed to take our drinks from the bar to our room in the evening

lovely place and great bar below with decent food and range of beers - room was nice enough.

probably the best lasagne i've ever had, nice bar and restaurant area

were lovely and friendly rooms were clean cosy and comfy breakfast and bar staff were lovely

i would loved sort of playground for kids outside or a pool table or something like that inside to entertain kids for a while

staff accommodated my request for early check in as best they could and were always so courteous even over the phone

location to racecourse nice bar area good breakfast

efficient reception staff and room service.

location was great. staff were really friendly and helpful. they were lovely with the kids.

very friendly staff and a good breakfast. nice bar facilities

the parking was extra and expensive, but safe and convenient

we took the bedding off and the kids slept on the floor instead which was fine