1 thing that cleaning tools for pool area were thrown outside

great location for cadbury world and kids loved the pool, really great value for money

breakfast excellent, the lids covering food very heavy room comfortable and warm and clean.

we booked the dinner and bed and breakfast deal which was excellent value with a good choice of meals on the ‘deal menu’

the gym and pool was amazing too

the signal and wifi wasn't the best

everything with the exception of the wifi!

my room was spacious, with excellent wifi, tea/coffee facilities and tv plus the shower room was clean with plenty of hot water

room service was amazing, especially the staff who brought it up. the food was great too.

paid 30 extra for a late check out at 1pm but got woke at 9

breakfast is fine and in included in the price. lovely grounds

nice room,good and friendly staff,nice bar and food was excellent,breakfast was good, all in all excellent, would definitely stay again

nice room,good and friendly staff,nice bar and food was excellent,breakfast was good, all in all excellent, would definitely stay again

breakfast and bar food are

greeted warmly and everything was explained , dining room times and when we asked for a late check out it was no problem and no extra charge

lovely walks close to the hotel that you can take with good views of the city, also close to the golf course

comfortable nights sleep, very quiet and the golf course is great for a morning run.

we did however enjoy a hearty breakfast (10% discount) at the cafe to the rear, used by golfers

so handy situated in a country park with some beautiful walks and also handy for golfers having a small golf course available

clean hotel, friendly staff and just a 1 minute walk to a golf course and tennis courts

breakfast bar choices oververy limited

delicious breakfast

the mcdonalds, too close and full of junk food that kids just love

close to m5 junction and spa leisure centre

no one asked the parents to control their kids behavior so we left early as the noise was

breakfast great, friendly and accommodating

there is ample parking, the rooms were comfortable and breakfast was very

bar man, full explanation of check in policy, offered us an early check in, asked re food later in

from welcome to check out was brilliant real ale in the bar super food great waiters efficient check in clean room comfortable bed great breakfast

facility , bar was cozy , restaurant was great

brilliant free parking, excellent variety and quality of food

liked the ample parking and free, check in was quick and efficient

vet clean, friendly staff, 24 hour room service, comfy, lots of parking

a little difficult to get an answer when trying to order room service

location near motorway system; good on site parking; friendly and helpful staff; warm, comfortable building and accommodation; splendid

breakfast was exceptional

bar looked great

breakfast was very good, considering the current pandemic

breakfast wasn’t amazing but the fact it was included in the already cheap price was good

only two staff working on saturday night who were trying their best to be on reception, man the bar and serve in the restuarant

wifi very poor in room and no phone signal

quiet and great wifi

and very relaxed, very helpful reception staff and the room was very nice quiet, plenty of parking

in owing to staff break but only 5 minutes before someone came over from pub limited disabled parking requested disabled room but had to be changed on arrival which held us up a

the bar / restaurant staff couldn t do enough and the breakfast is cooked fresh - no congealed

great music great hotel room brill bar staff very helpfull

it was a saturday evening when we stayed, the venue had a dj in the bar downstairs so we enjoyed an evening of free entertainment whilst having a drink

staff were amazing and the bar was really friendly and welcoming

the bar was also great with plenty tvs showing the football and very friendly locals

their bar had a live band

stay, great value for money, large comfortable rooms, lovely pool/ spa area to use

a good gym

the twarnys bar wasnt open which was a shame as we were supposed to eat there in the evening

wifi wasn't brilliant, just a weak signal throughout most of the hotel.

suite was brilliant very good temperatures in the steam room and sauna nice clean pool and the gym was basic but had everything required for a workout

was given the wifi code on arrival

i didn't have anything or room service

myself, good that its just a short walk to the shops, and was good because of early check in and late check out, and would stay again when i need a

parking at the rear of the hotel

the man that greeted me was ok with it considering i turned up after 12 at night, he sent me the wifi password and wished me a good stay, it was quiet the bed was comfortable, the room had a smart

welcome and nice surprise that parking now free great food and really comfortable room will definitely stay again when visiting

is kept and maintained clean, nicely equipped with additional spa, gym and other amenities, bar and restaurant available

they couldn t and the other one was fine to do this for us, the staff are really nice, used the spa which was lovely but i will say that the hot tub really needs to be checked as not all pumps

there was 2 wedding parties while we were there and kids aged 10/12 years old running round till 5am in the hotel corridors

this time we make the most of our stay and used the hot tub and gym

only thing which is not the hotels fault, was the noisy young kids running around and shouting at 2am in the

exceptional service as always. friendly staff. very large portion on bar meals.

bed was comfy. ev charging worked ok.

as it was room service, i didn t want to bother anyone again so i just scraped as much of it off as i could

it offers free parking

hotel is under renovation so some of the car park is currently closed off but their was enough parking for the wedding and us non wedding guests

very nice lady on reception, bar, room service bless her

it was ideal location for gaudet luce golf & leisure complex.

she served me in the bar and took time to have a chat

rooms, breakfast were great

car parking was easy and secure

comfortable bed the lovely kitchen

no bar or restaurant, but i didn't mind as i knew it ment the hotel would be quiet

no code for wifi

place beds were very comfy little added touches like an iron and ironing board and the use of kitchen also had some board

small hotel, everything was convenient. very good breakfast and a comfy bed.

bar and lovely garden

very friendly staff, a comfortable room and a delicious breakfast. i couldn't ask for more.

there is also a bar available in the eve

room was spotless, staff friendly and breakfast was good quality

it wasn't clear how to order the first night as room service so used

no phones in the rooms for room service...but staff are at hand ud83dude0a

great location, parking, staff, bar, and excellent menu choice, great food.

room service during covid social distancing

added bonus there is ample free parking

great bar and restaurant

country setting, bar with lots of character & good beer, spacious rooms, lovely staff, great breakfast choices

arrived at some dinky little watering hole with a few oak tables scattered round a old-fashioned bar and a few sleeping dogs

beautiful rooms - lovely breakfast - very friendly and helpful staff

we had both dinner and breakfast there and the food and service was exceptional

no wifi available

wifi superfast which is vital for work

notified about the 3 charge for room service until the second night using it which was slightly annoying but sorted it out

poor internet wifi service and i think the chef at breakfast was missing because although the service was good

thoroughly enjoyed the room service

wifi as i was not able to achive a vpn connection

u might be able to sit in bar

loads of free parking; friendly and helpful reception, making check in-out quick and easy

had everything i needed, gym, pool, sauna, steam room and bar of course.

the young lady at reception was brilliant,as she did everything including waiting on and room service

with an unsafe atomspshere and weird men walking round stealing drinks and trying to talk to your kids

bed very friendly staff big room good for the money bar if want a few drinks and chinese over the

a shame the on-site bar isn’t allowed to be open at the moment on my last stay the full english was very

staff were lovely and made an effort to chat with the kids aswell as making something off menu for my fussy 3 year old

bar area was brilliant on a friday night, live music and plenty of choices for drinks

we was even allowed to take our drinks from the bar to our room in the evening

considering there was a live night going on in the bar downstairs there was next to no noise which was lovely

great value for money nice bar and restaurant

nothing to dislike. from the bar to the bedroom, it was very nice.

i needed a late check out and that was no problem which really helped me out as i had a young child with me

nice location , very quiet area , good private parking , excellent breakfast , friendly

friendly staff from the bar to assist with checking in and convenient arrangements for early checkouts

didn t use the bar itself as we were at a wedding so for us everything was fine no

small parking area for a big van but they squeezed me in

a little noise from the bar below, but it is a pub after all

the bar staff were fantastic and the room we stayed in lovely

a nice cosy bar area with a fire tv and music

to their credit the bar staff quietened it all down once i went down to ask, and apologised in the morning as well

bed was too soft. poor sound insulation, could hear all sounds from the bar and restaurant.

but bar did close promptly at 11

this was all served in a kids party bag with no protection from handling food due to the current covid situation this was

i was in the car with 3 kids and i was booked for a dinner with a group of friends

did not let me check i'm between the hours of 11-12 i had my wife and 2 little kids with me

not safe fot kids

missed tv & internet, although there was a tv in the bar of a night and internet access in the main building

the late check out and the clean and tidy room.

calling me repeatedly at 9am & 9:30am to tell me late check out wasn't available

kids and parents screaming and banging late at night

when juggling the kids between you one adult might it in the room with the kids while the other sorts out the car, or

of hot food but the included coffee was like dish water and tables basically non existent with kids running around to see santa … no staff easily available or obvious tho some i think dressed

location next to the river, wonderful traditional bar with open fire and friendly

can’t comment on the food as we didn’t eat here but the bar was well stocked and cosy

the bar staff were lovely and helpful ud83dude0a it was carnival day and very busy but still

the property had no customers in the bar they shut early so was unable to get a night cap

connor is a great new manager there and hotel & bar great as usual thanks!

was comfortable but a lot of noise from kids running about upstairs and doors slamming

free parking, clean, pleasant staff.

i'm a business user and demand good wifi connection. unfortunately, your wifi is rubbish.

wifi connection was very good

breakfast was excellent, and for a hotel we thought the drinks at the bar very reasonable

lady behind the bar was so welcoming and would have loved to stay another night

staff both serving meals and behind the bar professional and polite

delicious breakfast and early check in (from 2pm) and a decent check out time (11am)

very clean and a delicious breakfast, the land lady gave us a late check out, much appreciated, thank you

the bar was beautifully decorated, the staff were friendly and very welcoming and our evening dinner

it was a saturday night and there was an event on in the bar/function room which was friendly but busy and we worried about not being able to sleep

there is a bar and restaurant on site, though we did not use it

the bar was very lively when we arrived but didn’t disturb us once in the room

the bar closed to early.

location for the city centre great welcome the staff are very welcoming and helpful great bar and food menu good value for money too

not find anything wrong, you have to be aware that in some areas of the bar there are lower beas

nice big clean comfotable and well-appointed room, friendly staff, nice bar and great food in the restaurant

breakfast was really good

the location and room were quiet , well insulated from a very popular friendly bar and restaurant

traditional-style room and excellent breakfast

have seen a price list in the room for the meals that were available within the hotel itself, eg: breakfast, evening meal etc

children are friendly hotel kids love the swimming and we love the spa

loads of parking

room was nice, clean and very spacious

hotel in a very nice location, immaculately clean , excellent breakfast , highly

available parking and very quiet at night

we booked for us couple and 2 kids under 2 years

very noisy, kids was running loudly, screaming, ok they live there,council families, but what about the other

first room the wifi was very poor and intermittent, partly due to distance from router and also due to ongoing

is very comfy room is very clean and tidy also room service is very friendly would definitely go again

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

you could improve your wifi, put wardrobe doors and a bit of colour on bedding

everywhere was clean, loads of parking, staff were great, bar was cheap

on collection of the keys. please tell guests about the breakfast times, wifi code.

free car parking and staff was great on reception

wifi password, breakfast times

breakfast was lovely

fan didn't work in bathroom dust and cobwebs everywhere no space for the rollaway beds for kids fire alarm went off 3 time in our 5 day stay waking us twice at the early hours of the morning

wifi very very poor

everything else except wifi

gym & pool

we took the bedding off and the kids slept on the floor instead which was fine

breakdown buffet was great and kids are free

little dated and we was quite a walk through the hotel with 2 young kids but wasn’t a huge issue really

room service menu has improved and i had one of the pies - delicious and good value for money

very friendly staff and a good breakfast. nice bar facilities

kitchen area was great for making breakfast in the morning along with complimentary tea, coffee and

kitchen was there but not very well equipped

so not homely but it was sparkling clean, everything you need in a two double bedroom flat, with kitchen and living room

kitchen lacked cooking resources and had minor issues with the wifi but staff were great and helped

space. washing machine. kitchen. peaceful. tv

throughout our stay when we had a drink in the bar and at breakfast staff were first class

the bed was super nice ,room perfectly clean and the breakfast was good

friendly staff, comfortable room and good choice of breakfast

convenient that there is bar at hotel

wel located, clean and comfortable, good variety for breakfast and it was included in the price

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

managed to get an early check in

we got an early check in which was great as we arrived early for a funeral so we could rest and freshen up

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

nice big tv and free wifi which

car parking good and the choice to stay for late check out is good

late check out however one of the very rude staff members barged in 2

the takeaways on high st, i only travel up to see my kids

easy check in. added late check out on for only £10 more. close to bars.

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

i had late check out however i had cleaners knocking on my room door at 11 and reception calling for no

i asked for late check out unfortunately couldn't extend the booking

modern facility, staff were friendly and we were given a complimentary late check out which was

we were given complimentary late check out at 1pm ( usual checkout is 11am which is still a decent time

the roof top bar was excellent! staff was really helpful and friendly!

bar area just recently renovated - looks great

location, cleanliness, staff, food, swimming pool and bar all excellent.

amazing service from nicky, cath, abby, jag the wonderful housekeeper, the restaurant and bar staff, and in general, everyone who works there

nice it was clean and there was a lovely atmosphere, i checked in later and managed to sit in the bar area for a while with mum and had some food and hot chocolate, beds were comfy and room was

very cheerful helpful staff. lovely dinner and excellent breakfast. ev charging worked well.

late check out early check in couldn’t fault it would definitely stay again

the room was very clean and we really enjoyed their breakfast

great location, spotlessly clean in all areas very good breakfast, bar service very good.

the gym was good

room was very comfortable and had a gym.

offers parking with many benefiting facilities including sauna and gym

wifi was very hit and miss

i tried many times to call room service to order a snack but the call didn't get answered, this was rather disappointing but

the bar was a bit impersonal.

kids area in

is a menu in the room for 24 hour room service when we went to order some food at 11:30pm after our concert which we were happy to

was very clean, modern and comfortable breakfast was lovely good value for money dinner was lovely staff were kind and

24/7 room service, had a curry after a night out

the room was excellent. the gym was a nice extra. good location - close to brindley place.

breakfast expensive when you only require some coffee and toast, so maybe a cheaper option please

and helpfull staff, rooms were very clean, continental breakfast with wide choice, walking distance to restaurants and shops, great velue for

no kettles or tea making arrangement. kids under 6 can't use the bunk bed.

families allowing their kids to run up and down corridors screaming and laughing at late hours and continental breakfast is

breakfast was fine i had trouble sleeping and went out for a cuppa and your night security really

drink options (24hr pizza is genius), luggage storage, the fact it was pet-friendly, and also the laundry

the tv did not work as advertised, we did not have access to usual channels and the rooms wifi did not work so we couldn t cast to the tv

great to relax & swim without having to put up with kids everywhere

location with fantastic breakfast on the top floor

the spa loungers were very uncomfortable i thought. your basically sitting on the floor

bar, breakfast and restaurant food was outstanding

wifi unsecured with an expired security certificate on the t&cs- not good for business visitors!

friendly staff, the room was really clean and comfortable. the gym is really good too

room service was great

the hotel itself has a gym, bar and room service is available for food

tv with youtube, netflix etc, free wifi, free gym

location was brilliant, we would of preferred a cooked breakfast but what we had was fine

breakfast was good and location excellent

the water pressure in the shower was amazing. it was warm and cozy. the bar was very nice too

continental breakfast available

collar place, interesting people at the bar and staff that is quirky in the right way

room was a sufficient size breakfast was really good and a large selection

had a really nice comfy four poster bed with a garden view. breakfast was superb!

easy access and parking

bed, the hot shower, the iron, the breakfast, cosy home, the very friendly superhost, and the dog

off-road parking is a bonus, too

breakfast was included with my price, it as excellent and extensive, self service

are amazing, late check out and tv has various movies to enjoy and the atmosphere and decor was very relaxing

called the hotel a few weeks before our stay asking if we could get early check in

breakfast has a really good choice

great location. very clean. great breakfast

told/offered about wifi, last minute change of hotel email i didn t get until i d already checked in, gym poorly

really nice friendly bar area, overall excellent value for

wifi didn t work and nether did the tv

room service for food when i got in later on

tv remote in the gym... i couldn't locate it.

breakfast, location, early check in was possible

was a ideal spot to stay close to the canal and utilita check in and out was a breeze comfortable bar area to relax in

late check out and the size of the room and the friendly staff.

bed was not good and it was not comfortable to sleep for kids

kept knocking on my door when i had done a late check out already

no paddle pool for small kids

room was spacious and the bathroom quite nice too

height above ground. great pool

this is not kids friendly or even adult friendly for those who can t swim

the gym was well equipped and clean and again staff very pleasant

the hotel bar was lovely and the bar man was such a friendly pleasant man, the whole staff team where very

how people would go ans use the gym past 1am aa j couldn't sleep

there is a good gym in the building and even though you in middle of traffic in heart of the city it was not noisy

gym was well equipped but we do enjoy a very good gym

the late check out was a bonus and the staff really pleasant

spacious with excellent service. enjoyed the gym.

when asking for room service , there was very limited availability

wifi not good

polite and friendly staff. quiet room. excellent breakfast

was made to feel welcome everyone was so nice and the room service even brought me some coffee an milk at 5am in the

booked this room for our 10 years anniversary to be away from kids for a night

gym was on the smaller side but had everything i needed

afraid i can't remember the staffs names but the bar staff young guys was amazing and the young black gentleman who work at night i believe soon to

wasn’t clear the spa wasn’t for under 16’s we wouldn’t have stayed here and the kids were very

sauna and gym facilities not available made the stay less relaxing.

wifi did not get a strong signal all the time kept having to wait for it to catch up.

clean room with ensuite, wifi and aircon

there is a lack of basic facilities such as printer room and laundry

a compromise but this place is beautiful, fully fitted out, nice toiletries, well-run bar and fab room service options

the beds were comfortable and the breakfast was brilliant

when i asked about late check out hony was really helpful and

any extra frills (late check out, bag storage, tv and wifi) cost extra, but it's super easy to add them on

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and the house keepers came at 10am

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

breakfast is good

bar across the road doesn’t close till 3am so you can hear the music from there but it not that

staff and cleanliness and late check out

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other hot food

service, didn’t expect a 24 bar and restaurant

great place and desk guy was sound and bar beside great crack in station bar very friemdly

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

great bar with real good prices

are friendly and helpfull location is fantastic bar is responsible prices for bham city center

excellent value for money. great location and bar staff friendly.

little kitchen perfect, lovely bathroom

communication was excellent, very accommodating, including a last-minute late check out… and small personal touches, including coffee, tea, and milk after a long day of

well appointed kitchen

although we did not use the kitchen, it was equipped with all necessary items for a longer stay

really well decorated and staff were very kind to offer a late check out

breakfast as per the bedroom brochure; maybe more clarity in terms of the restaurant and lounge bar bookings

location, very convenient for the nec, very quiet, lovely staff and a fabulous breakfast

we really enjoyed our evening meal from the bar menu

breakfast was amazing, great choices and well made

customer service location hotel & grounds were lovely breakfast excellent

wifi was poor or non-existent

pool and gym facilities excellent very helpful staff

the jacuzzi was out of use whilst we were using the spa which was a little disappointing

we had to book the pool, the restaurant wasn t open, no room service

room service

host advertises use of a spa pool but only one room has it

very clean good bar and facilities

and hot chocolate was a lovely touch and £9 for a lovely breakfast was really reasonable (kids eat free too, bonus

ds eat free too, bonus

wifi not so good.

til 11pm, we purposely did not stop at an external restaurant as my daughter wanted to experience room service

was wonderful, 24 hour bar yet the rooms were silent

we managed to get an early check in which was fab and a parking space which made things very easy

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over the place in the public walkways, had to climb over everything to get out

staff were very helpful, the whole place was very clean, the room, the bar area and even the outside area, even the toilets in the bar area, the breakfast was very

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls very thin able to hear

kitchen two rooms bed n bedding gym laundry

a guest laundry, staff available 24/7 and a bar were all appreciated

laundry available but no laundry detergent availableud83dude23 breakfast not that great.

good to have laundry facilities

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

have been nice to have small fridge in room, fresh milk and ice brought free by room service to room but milk was off by morning

also beware in house bar prices

very friendly staff, both on reception and delivering room service

very nice and friendly staff, bar was lovely and room was 1st class, definitely be back soon

comfy bed!, central location, room service