the stairs and lack of choice for kids on menu

i went to the pool, with sauna and steam room, and the gym

wifi could be slightly better but a very small blemish on a very satisfactory overall experience

i had an early check in and the room was good value for money.

the breakfast was good, especially the hash brown bites and that you could order from the breakfast

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

easy check in. added late check out on for only £10 more. close to bars.

good to find family rooms with separate beds for kids

the takeaways on high st, i only travel up to see my kids

car parking good and the choice to stay for late check out is good

for the first-time guests, a bit more information about the pool and gym

the location was excellent. i loved the garden and terrace area. breakfast was great

was a bit dated, wifi reception wasnt the best

good gym opening times

was fabulous, i wish i had cash, so i could of given her a nice tip, great help at reception, room service fabulous, excellent hotel and i will be stopping again

reception and bar area was nice and relaxed

the dining room and bar were open until late (although i didn’t need to use it)

the bar could have a better range of drinks, there were no non-alcoholic options for example

staff were friendly, and reopened the bar for us so we could have a drink when we arrived, although there was not what we wanted to drink

no beers, ales, or ciders on tap even though the bar has taps visible

swimming pool was too cold for the adults and kids and my kids were shivering when we went down to the pool

superb spa pool and gym

fan didn't work in bathroom dust and cobwebs everywhere no space for the rollaway beds for kids fire alarm went off 3 time in our 5 day stay waking us twice at the early hours of the morning

room service nice staff

free wifi for guests

location, cleanliness, staff, food, swimming pool and bar all excellent.

nice it was clean and there was a lovely atmosphere, i checked in later and managed to sit in the bar area for a while with mum and had some food and hot chocolate, beds were comfy and room was

however i didn't like the bar area was a bit working man's club and didn't suit the test of the hotel

spa and room

pool and spa fab and loved the jacuzzi

room was a sufficient size breakfast was really good and a large selection

bed, the hot shower, the iron, the breakfast, cosy home, the very friendly superhost, and the dog

owners, lovely rooms and fantastic breakfast

friendly, good breakfast, parking.

very friendly staff and good parking for large van.

wifi not the best

bar and room service prices were reasonable for a hotel

a great place for business or with kids

clean and comfortable with 24 hour room service

jet spa didn t work

comfy bed. heating just right. quiet. late check out. good location.

i asked for a late check out, and was then moved to the adjacent building

close to nec parking easy to find good breakfast

comfortable night's stay in this small family-run hotel with tea/coffee facilities, and onsite bar and restaurant

very congenial host at the bar after a long day at crufts, we put the world to right, lol

i arrived late and no bar or lounge facility for a quick pint

the bar and lounge were also a plus, the breakfast was delicious, and attention to detail was noticed

stayed for 3 nights, although we go there 3 times a year to get away from our grown up kids

ordered room service food came at the wrong time, then we ordered more room service after wanted beewed tea

we stayed in a standard double room with breakfast that in lesser hotels would be marketed as a superior room

bar and restaurant downstairs is nice and modern and the staff are very welcoming

free and plentiful parking

the bar and food was excellent will definitely stop here again also a very large car park

bar area was exceptional also

the bar was excellent with tasty food

location for the city centre great welcome the staff are very welcoming and helpful great bar and food menu good value for money too

it was a saturday night and there was an event on in the bar/function room which was friendly but busy and we worried about not being able to sleep

the host kindly made us breakfast early and it was delicious

very friendly, good clean rooms, fantastic breakfast, kids loved the horses

loved the location and kids loved the horses

beds were incredibly comfy and breakfast was top drawer. would defo return

the location the stables the breakfast

of issues electricity was switching on and off door got locked with kids inside sleeping receptionist and manager couldn't unlock it

tv and wifi were not easy to access

though i suspect, but cannot confirm there would be other options ie room service available)

nice gym great

of issues electricity was switching on and off door got locked with kids inside sleeping receptionist and manager couldn't unlock it

restaurant & bar facilities very good & in comfortable surroundings

breakfast, hot or cold options

late check out for £ 10

can be quite difficult to navigate probably would not recommend the hotel if travelling with kids or a party of any more than

friendly staff very convenient very clean breakfast was lovely

room was fine can’t fault it tv great size which entertained the kids for the night , bathroom was great toilet was claustrophobic

kids loved it

not especially good wifi

kids beds below expectations

room design, warm welcome from the staff and various choices for a lovely breakfast!

really rude member of staff, phone didn t work, no room service, heating wouldn t turn down, uncomfortable bed

to give early check in

there was no phone, wash cloth or hand towel in the room. room service was not offered.

the car was parked found it difficult to get to the hotel due to barriers

hotel facilitates were really good - and bar / restaurant was buzzing

parking, friendly and helpful staff, spotless and comfortable room and we had an excellent meal in

breakfast, tea and coffee served in pots would be so much better than messy plunger thermos things

the only issue would be the breakfast but otherwise it was perfect

the option of possible room service would have been more than welcome after the bar closed

reception, bar and cleaners

an iron, room service brought up an ironing board and a proper iron

the spa facilities are fantastic with a sauna room, steam room, spa pool, pool loungers, jacuzzi and an

the tv needs to be upgraded so if kids come an they want to play video games i don't think it would work on the tv an watch cartoons

was perfect , twin beds as i asked for , very comfy and a spacious room

we ordered room service and it came way before we were told ot would

breakfast was very basic but adequate, but the staff and the cleanliness was excellent.

need more treadmils in the gym please.

recently a gym has been opend

selection of breakfast

baking hot but nothing was said , got charged for parking my car , food in restaurant was like a kids meal but a la cart prices

whole stay was chilled and the sky bar food was banging as was the thai curry on room service

room service twice

is amazing for nec but ad a business traveller wifi is awful

spa and gym were excellent, room service excellent also, loved the adjoining door

good room service with a wide range of

small, basic fitness centre (gym)

once i paid early check in fee and breakfast for 2 days it worked out at over £300 to stay there for 2 days

many of the staff behind the bar were also exceptional and i cannot commend them enough for their warm, friendly and helpful

we did early check in, the guy cleaner opened the door even if we’re already inside

room was really good with the separate area for the kids

will recommend this hotel to everyone excellent service and all of us including my wife and three kids would give crowne plaza in bickenhill 10/10

very clean and staff really attentive. breakfast was good with plenty of choices

was great although definitely not worth what we paid very disappointed with the hotel “fitness centre” requested early check in before arrival and was told it wasn’t possible so our

tv in the bedroom was amazing, and the bar and food was really good

time at the bar could have been improved if there were more staff on hand for a busy event weekend

nice stay finished off with a great breakfast served by lovely staff,comfy bed in a nice room

great location, bar and breakfast

nice bar which seemed to be always busy in the evening with locals

very clean room with a lovely bar and restaurant. staff were great!

a little noisy as above the pub bar but slept fine

location perfect staff friendly bar atmosphere was brilliant enjoyed the stay and will be back

it was nice to have the bar available for breakfast and dinner

there is a bar there, you can have food too

didnt try the food but had drinks in the bar in the evening

i like the bar bar staff and locals very friendly.

breakfast could have been included in room rate

fantastic gesture and the kids all appreciated this in making our parents' stay extra special

the hotel was lovely spacious. the bar area was lovely. staff were all great and helpful

the bar needs a better choice of beer on tap

we had drinks in the bar on our return which was good

great room, comfortable and clean. good evening meal and breakfast.

the atmosphere in the bar at night was great

we were well looked after and the breakfast was lovely the next day

comfortable room,excellent breakfast and really wonderful staff

although the web said bar snacks were

parking was in the back garden of the hotel where there was lots of drunk people and kids playing football, broken photoframes in hallway, internet didnt

did not have breakfast as left to early, but others told me more than adequate

lovely irish lady looked after us with an amazing full english breakfast

nice room with separate room within the room for kids

good all rounder with secure parking and a bar downstairs

great location, cooperative staff, and they let us avail a late check out.

excellent location with very fast wifi connection

no room service and noisy and cold

the wifi was reliable and fast

argeable), friendly staff and cleanliness

friendly staff in the bar, the bar area is spacious and inviting, the bedroom was nice and the en-suite was new and the

the customers in the bar were very welcoming

staff were very helpful, the whole place was very clean, the room, the bar area and even the outside area, even the toilets in the bar area, the breakfast was very

not an early check in as £10 an hour but more time in the bar as going to the match

was wonderful, 24 hour bar yet the rooms were silent

nice pub next door and bar in hotel

maybe a floor for families as some screaming kids work us up at 3am and 5am

breakfast was lovely

being woken early by gardeners when we did a very early check in between 3am and 4am

value for money, comfort and a great breakfast what more could you

host advertises use of a spa pool but only one room has it

the bar was lovely especially the outside seating which was spacious

noisy with a room above the bar but worth it

outside bar vas very welcome

lovely bar and restaurant area and good food

lots of space to sit in different areas near the bar & outside

great value for money nice bar and restaurant

no food or snacks available at bar when we came in at 11pm

i needed a late check out and that was no problem which really helped me out as i had a young child with me

we was even allowed to take our drinks from the bar to our room in the evening

nothing to dislike. from the bar to the bedroom, it was very nice.

bed, room vey well equipped for the business traveller, wifi, desk, iron and ironing board

kids playing outside the window at 11pm

kids and wedding party waking me up at 1

parking outside the room so i can manage bags with the kids, plus it s a

not great if it's night time and you have kids to look after

breakfast was very good location for the o2 was excellent

collar place, interesting people at the bar and staff that is quirky in the right way

location was brilliant, we would of preferred a cooked breakfast but what we had was fine

i was a bit concerned for the barman as he seemed to be on his own on a sunday afternoon, greeting and showing guests around as

continental breakfast available

breakfast was really good and my partner's sister's kids loved the fussball table

budget hotel and all the staff were great and my 3 year old loved the table football and the kids corner in the reception

for the money paid, room was not what i paid for (double room - was smaller, bunk bed room) kids running around at almost

and helpfull staff, rooms were very clean, continental breakfast with wide choice, walking distance to restaurants and shops, great velue for

at 630pm both mornings they delivered the laundry fir half hour with a tail lift wagon

to stay for good prize, close to city center (about 3 miles), very nice and friendly staff, big bar inside with really good prizes, room was clean, smell nice with fresh towels, bathroom with

of a run down/industrial area, however upon entering the premisis the lady who greeted me at the bar was lovely, directed me to my room and the parking to the rear

staff was really nice, we were allowed an early check in and we were assisted immediately when we reported an issue with the heating

clean and quiet nice bar area and the manager pauline was brilliant we enjoyed our stay here very much don’t believe

staff we're lovely and 24 hour bar was a bonus!

as i asked for bath an shower but all round was ok very noisy at night so dont recommend for kids staff lovely ok

for a low budget hotel, the bar and food options were fab

yummy breakfast

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely selection and well prepared; rooms are clean, great location, hot water and

possibly a little more equipment in the gym

wifi was poor and had to pay 15 to park

ee signal there not great, but having wifi made up for it

was clean, comfortable and very quiet

had some problems linking to wifi on mobile

clean room with ensuite, wifi and aircon

breakfast which was goodud83dudc4d the bed was comfy we had extra pillows, we always got offered room service, excellent hotel

we were glad to find that the hotel offered room service and food at reasonable prices

cooked breakfast was lovely and warm

the wifi signal was poor, can't even use the search engine.

we had kids with us

clean rooms and the breakfast is awesome

irish guy behind the bar was really friendly and attentive

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

gym was being refurbed so i couldn't use it sadly

, spacious room delicious buffet breakfast gym location is great, close to train

movies, function room, gym, staff and bedroom were all exceptional and would highly reccomend this venue

breakfast has a really good choice

the wifi super slow but good for saving data

location was great,10 minutes walk to the bullring shopping centre & casinos & bars & train station

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

great place and desk guy was sound and bar beside great crack in station bar very friemdly

excellent value for money. great location and bar staff friendly.

bar at the bottom didn't have very good beers

are friendly and helpfull location is fantastic bar is responsible prices for bham city center

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

no remote for tv, had to ask, menu for room service, but no phone to

room service menu could be some better than the one in room.not any choice

trip i was travelling with my family and the fact that the staff took the time to engage with the kids and make them laugh and smile was very appreciated by everyone

there had been a function, so breakfast was really busy and had to sit in the bar area

great vibe and nice gym

and it’s not really walking distance with small kids so you need to pay for an uber everytime you go into town

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise will be perfect

when i asked about late check out hony was really helpful and

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and the house keepers came at 10am

but only £15 for a late check out till noon

late check out that was really good as we check in very late at night, so because of that we could

it was very modern, there were no windows meaning it was pitch black and silent and we paid for a late check out which was 1pm

the hotel was also very clean and breakfast was

very friendly staff, a comfortable room and a delicious breakfast. i couldn't ask for more.

they do have a bar but as i was going out i didn't use

everything. location, staff especially julie amazing hostess. the bar was pretty good too.

there is also a bar available in the eve

11 for a glass of wine. couldn't get wifi.

the wifi was very poor, it took me a very long time to get my work done

have been nice to have small fridge in room, fresh milk and ice brought free by room service to room but milk was off by morning

very nice and friendly staff, bar was lovely and room was 1st class, definitely be back soon

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

location was amazing and on site bar and coffee shop was great extra!

access to the gym and the room service option were just bonuses

late check out midday! love that. location is great too

really nice friendly bar area, overall excellent value for

room is big, there is a gym at basement opens 24hrs

room service knocked on my door even though i had asked to late check out

location is perfect and quiet but in walking distance from the city extras complimentary swim and gym

wifi was poor

wifi was abit slow.

wifi could drop out a bit sometimes

we spent some time in the bar enjoying drinks and bar food, room service for dinner and breakfast in the brasserie the following morning, all of which were

the spa hot tub wasn't brilliant but it's a minor quibble.

staff, excellent breakfast, well equipped room, good wifi, perfect central location just a short walk from grand central station and the metro tram

hotel wifi is average, to quite slow at times -

the cleanliness of the gym

we particularly enjoyed the bar and restaurant at night watching the lights twinkling away

the top floor bar with it's dj in the evening were a great touch

first night we stayed which was saturday couldn’t sleep properly there was loud music and kids running down the corridor doors at 1 am and the guest was talking loud in the corridor doors

the location, the room, the spa and the breakfast.

location, gym and spa is great, nice breakfast and good value for money overall

breakfast as per the bedroom brochure; maybe more clarity in terms of the restaurant and lounge bar bookings

breakfast could be served until a little later on a weekend.

location, very convenient for the nec, very quiet, lovely staff and a fabulous breakfast

excellent hotel with comfortable beds, delicious breakfast & helpful staff.

customer service location hotel & grounds were lovely breakfast excellent

good food at breakfast

on the first floor quiet and relaxing, with comfortable bar sefservice always open and free, gym on floor 3

best location, high quality linen and amenities. nice gym, friendly staff, very nice breakfast.

location and bar area and breakfast and comfortable bed great hotel!

proximity to the centre bar area

again - room service was disorganised with wrong menu in room and on website, order was slow - 40 mins for

lovely lounge the grounds and bar area staff very friendly and helpful

on the final night, we ordered room service, and the waitress who was stood next to me when i made the order was visibly and

wifi was a bit flaky and slow in the brewhouse rooms which was a shame as other than that it was

thin the limited options), beds and bath was very good

kids friendly as they have prepared some crayons, colouring paper and some toys at the lobby

was a ideal spot to stay close to the canal and utilita check in and out was a breeze comfortable bar area to relax in

excellent hotel. the breakfast was superb as well

nice touch giving the kids a free drink and sweets.

really enjoyed staying on level 16 kids enjoyed the view

train station - large room size with all the facilities - excellent breakfast - good wifi connection in the

nice colouring packs for the kids nice big breakfast with lots of variety clean location great

room service was quick,

my kids couldn't stop talking about her how caring she was to everyone in that canteen, running

free wifi

kids under 12 not allowed in pool weekday and no kids at all on weekends.

i don’t feel that’s value for money reallyz i didn’t get to use the facilities but normally kids under 12 and weekends they can’t use the pool which i feel is a shame and a bit of a poor

on,y small niggle was that the free wifi was a bit slow but that s not an major issue....

this is not kids friendly or even adult friendly for those who can’t swim

gym & spa facilities were great

area was nice and everything was near by. the breakfast was nice and kids enjoyed it.

good location, lovely staff, comfortable, clean, breakfast was included & so much more.

breakfast was very good

modern rooms, very comfy bed and big for singles, bar downstairs and breakfast area nice

good location clean helpful staff comfortable nice bar nice breakfast

great location kids loved it the breakfast was lovely

snack bar caused a delay due to payment options and reception had to support

long queue at bar for a while.

breakfast, had an early check in , lee receptionist is sooooooooooooooooooooo pleasant and goes above and beyond

very friendly staff especially claudia, good with the kids

the drinks in the bar were a little expensive

guests from the bar next door sitting on the steps smoking

room, breakfast, gym, friendly and helpful staff

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

staff facilitated early check in location clean breakfast self serving excellent choice

we were having a bit of a break from the kids

late check out at 11am so not rushed

visiting surrounding area ( warwick - stratford - henley in arden - when fully operational the bar and garden area will be a superb setting for food and

location with good car parking and onsite restaurant with bar if wanting food and drinks and staff were polite and friendly, was given nice room with

was lovely spacious room for 4 of us (2 adults, 2 kids)

we had kids so they were very tired and we arrived around 7pm

every member of staff was helpful and so kind to me and my kids

wifi was extremely slow, for working professionals difficult

loved the gym was modern and big

offers parking with many benefiting facilities including sauna and gym

bar open and we’ll stocked

clean comfortable rooms , ground floor room right next to bar which was excellent

staff very friendly. breakfast was excellent. and hotel was very quiet

low staff number on breakfast

the girls working on the bar thursday and friday couldn’t have looked after us any better

loved the hotel bar area

did realise until i checked one of my receipts at the bar they were adding service charges without asking or informing

clean, nice gym. adequate. friendly staff

gym,,was great food was great

hotel, beautiful reception area, the staff very obliging and gave us a late check out

and hot chocolate was a lovely touch and 9 for a lovely breakfast was really reasonable

due to kids' runny nose we asked for a vacuum cleaner which help to clean the kids' nose (do not worry, no

were awful , especially cleaning staff and room service- awful

the wifi connection was terrible.

due to kids' runny nose we asked for a vacuum cleaner which help to clean the kids' nose

i used the gym, which was really nice. lots of different machines to use and not busy at all.

room service was below average, ordered eggs, very

gym and pool nice

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

having to pay for wifi

bar was also lovely

breakfast range of foods was fantastic & price really reasonable, especially as children eat free

early check in after long morning of travelling

no early check in available and then a large queue to check in at 5pm

gym is quite small so once 5 of us were in there it was a squeeze but the equipment is good.