the staff were friendly and helpful, and the bar attached to the hotel is terrific; great service and fabulous food at exceptionally good prices

easy check in/out and a good bar next door

get a table in the bar on the saturday night, but there was a local festival and all were

honestly i was in disbelief when we stayed here, there is a lovely bar / cafe on the ground floor of the hotel which was central to the town which was a vibrant

guests have access to the first floor as well where they have a kitchen and a living room

the village is basically dead after 9 but the hotel does have a restaurant and bar (closed tues the night of our visit) but the views from room and the terrace are superb it felt

small kitchen facilities available and restaurant-bar attached to the property if you don't want to cook

room service every

even the bar prices were reasonable for a hotel of this

easy parking

was great, food very good, staff very helpful room was big and clean and well catered for the dog parking

we travel on our motorcycle and although there is no covered parking here they have always allowed us to park the motorcycle in the shelter of the building

the staff at the bar are extremely pleasant

breakfast buffet was good, so is the half-board option

breakfast is very basic, but better than what i am used to in this area of europe

julen at reception so helpful, rafael great fun & nice, & other lady sorry not get name on breakfast duty so nice

location, very clean, nice dinner and breakfast, parking located just around the main door and super friendly staff

great beds, shower and breakfast

bar and good restaurant for dinner (although the websites are not too clear about this, there is

modern clean comfortable with outside terraces and a good bar and dining room

lots of parking and although we missed the evening food the breakfast was good

all. breakfast special the service from ms. zurine

nice breakfast

very nice and friendly place. room was very comfortable and breakfast perfect. great bed.

don't expect a buffet breakfast, it's more like a coffee and a croissant.

was through the bar next door

free breakfast option was excellent and perfect for starting the day before exploring the area

off road parking

private safe parking

private off-road parking

playground on site so kept the kids happy

the restaurant was very good and breakfast huge and varied

location was good; breakfast buffet also good; bar with snacks or restaurant available!

no wifi poor tv interface poor value for money air conditioning , noisy , not regulatable

was beautifully clean, with great staff, very reasonable food in the bar and comfortable rooms the whole property is unique in that it is part of a middle ages palace

bar and restaurant are really really nice

hotel, tapas in the bar good, comfortable, very friendly and helpful staff

the snack bar provided good menu of light meals

parking secure right next to the hotel

such friendly and kids friendly staff!!

free parking

easy parking was a great bonus

private parking behind a close

big parking space

parking is plentiful and secure

quiet, very clean, convenient free parking, simple but good breakfast, wonderful view of the mountain and valley, and nothing really

private parking and good communication were also much appreciated

plenty of free parking

big, free parking

very spacious room in a quiet area ! plenty of free parking and modern facilities

good location, with parking

it has a private parking so there is no problem to park your car

bar staff were kind even when we wanted a drink late into the

just down the road is a great restaurant and even a mini-golf

did not have breakfast. staff was extremely helpful and very friendly. no negativ to say at all!

breakfast is very poor and not tasty

at breakfast was disappointing as was the bar being closed when we arrived

bar staff friendly

emplacement restaurant bar personnel

our host was welcoming and polite, nothing was too much trouble and the breakfast was lovely

lovely bed and breakfast inn in the basque countryside, exceptionally well outfitted and furnished

the breakfast buffet was also very nice

would suggest a few more sugarless breakfast choices such as yogurt, for people who don't eat cakes

the breakfast was amazing and the staff was exceptional! would definitely stay again.

spot to retreat to outside of the city, wonderful breakfast and very helpful staff, and a lovely room

they serve a very nice dinner at a reasonable price, breakfast is great

we enjoyed diner and breakfast at the hotel, all very tasty

everything - design, location, surroundings, staff, breakfast

we loved the customized breakfast, we were offered a choice of home made cakes, eggs, cheese and so on

very beautiful building in an amazing location , very good breakfast (the coffee is one of the best hotel-coffees we had), food eg burger we tried was really

the bar area and outside area especially without cleaning and a bar lady hating her job it seems

building with big rooms big parking beautiful area good breakfast nice staff working there very good

the surrounding is magnificent, the breakfast was simple but enough and the staff are extremely friendly

around bath, pictures on booking are way not of what hotel represents; wearing caps in swimming pool, foto’s website show different poor food

the wifi system has a problem and lacks any security

the wifi was too bad. didn t work properly in the bedroom.

hotel had the worst wifi i have ever experienced : even a random hut in the thai jungle had a more stable connection

reading materials, different styled chairs to several quaint children s plays areas that small kids would enjoy, this old hotel feels like a generational family run property

no tea or coffee making facility wifi spasmodic at best

however, once you walk through the front gates and into the beer garden for the bar, it's like a little sanctuary from what's outside

rooms are above a very popular bar and restaurant and have hard floors, so noise from below and between floors can be a problem

hotel was a great antidote because we were able to sit in the very-lively outside restaurant and bar for a few hours

the bar and restaurant were pleasant and busy

lively bar and restaurant - apparently it's popular with the locals who drops by to eat and drink

lack of a place to have night dinner; however, they offer room service.

th parents) and nobody told them to be quiet

closed until 3pm which is not great for kids

t must choice) or food delivery service

the breakfast was amazing, the gym is so modern and good also

moden , new hotel , friendly staff, cosy atmosphere, excellent breakfast , superior spa area

eco friendly, beautiful area, quiet, great food, beautiful yoga studio and gym

swimming pool area was pretty crowded when we

to children, as the only pool that was open was for 18+, and there was no babysitting or kids club which meant no one in our group could enjoy the facilities

this hotel also holds the record for the quickest laundry service that we have ever experienced over decades of travel, almost defying the laws of

lovely spa facilities room size and decor was perfect

friendly and helpful staff especially the concierge team, courteous housekeeping, outstanding breakfast selection and service every morning which we thoroughly enjoyed, , daily weather updates

food at every meal whether akelare, room service or oteiza

breakfast was the best i ve ever had

the hotel has a cosy restaurant with a good look as well as a nice bar area

had a restaurant and bar on site.

the restaurant and bar area were very dusty and there is a small terrace at the back of the hotel where we sat and

restaurant could have been open, bar was closed when we got back

it and it felt like they were the owners and had an investment in the local community (the bar was full and wonderfully noisy with locals who looked like working farmers at the end of a days

the wifi connection was intermittent and bad. the door to our room was very difficult to open

underground parking felt safe and secure - the lift went all the way from the rooms, reception, bar area, down to the car park

it does not have a gym

welcoming staff, room was very clean, wifi was great, very quiet and cosy

la wifi no habia

gym and roof top pool with lots of space of sun beds plus a bar

didn't get to use the rooftop pool but it looked lovely, as did the surrounding terrace

lovely rooftop pool,great outdoor seating area ♥️

with good bedding, we got free room upgrade because of baby, tons of parking in front of hotel, gym very modern with kettle bells, this hotel rocks

staff were first class from reception to bar to housekeeping all in all a very good experience .

the spa is awesome and everything is brand new

it was a pity to pay extra for the pool and spa.

no swimming pool

also, it would be nice to be able to order drinks from the pool, that would suit the overall experience of this amazing place well

we asked at the bar for some extra still water for the room and got charged €5 for two small bottles

i tried the room service on my first evening after a long day, the service was quick although i didn't get my

free parking was available on a first come first serve basis

the parking lot was a bit difficult to drive into and had some limited space.

parking limited at certain times of the day, but there seemed to generally be the odd space

pleasant bar offering meals and snacks from the restaurant kitchens

the cafe/snack bar next door,which is part of the hotel is fantastic,i've not had better food anywhere

bar and restaurant next to it was perfect and breakfast was

room was a bit noisy at times as there is cafe/ bar below

the bar could have stayed open later than 11pm

however we did have our evening meal on arrival in the bar adjoing, and possibly part of, the hotel

slightly later check out time than normal which is great for organising kids

shame, since more noise nuisance was caused by kids running at 22h at night right above my room

the room was lovely and bright and cool and clean with a fabulous view over the town, the pool was refreshing and relaxing

awesome swimming pool with proper depth, lot's of sun beds on two levels

the pool was brilliant although a bit chilly at first to get

the gym is just around the corner and has everything you need

the hotel has secure underground parking and ev charging points

clean.heating facillity at bath room. gym next door.

had interconnected rooms so our two young kids could have some independence

the gym is in a separate building, two doors up the road

were expecting a swimming pool, the pictures of the rooftop “pool” were taken with a wide angle lens

were friendly overall and the hotel was very clean, they were more than happy to help with an early check in and ordering taxi for us, very friendly

) -gym on the first floor was incognito (sign on the door referred to a meeting room) - wonderful

disappointed the spa pool was not available

unfortunately the rooftop spa pool was closed during our stay ud83dude25

the snack bar is very pleasant and ideal for a drink or snack any time of the day

would have been nice if the bar was open in the evening for a coffee or drink

plenty of restaurants nearby, amazing trattoria for families with kids, and bus stop outside to get to the old town

the bedrooms were clean and comfortable and the same with the bar area

they helped to get 2 rooms together so parents and kids could be together

amazing buffer breakfast

the spa downstairs, is really good, the gym as well

a very nice hotel and well located, the rooms are spacious and kids enjoy the swimming pool

modern, amazing staff, gorgeous pool, great food

the bar staff were very happy to continue serving us beyond midnight

free parking, friendly stuff, clean.

the grounds were very pretty and there was a nice pool

i loved the garden feel of the grounds, pool nice and clean and felt tranquil

the swimming pool was great

scenery, nice pool area, room was grand, breakfast was good if a little pricey but you get a bottle of the house

wifi was terrible in my room

wifi was extremely poor, breakfast is poor, the cleaning staff entered in our room while we were

wifi worked really well

the breakfast was great, with lots of selection

wifi worked well

wifi a/c

excellent breakfast. good location

easy parking facilities good breakfast

a separate space where the kids could sleep

staff, clean, well laid out, quiet area but walkable, good wifi, good spacious shower, ac, balcony room was great

great bar for drinks and food

staff allowed an early check in, the location is very close to the beach and some cafes, bars etc

location away from touristy congestion, friendly staff and good parking garage with ev charger

good bar and restaurant with a terrace

closing time of the bar (11.00pm)

there are lots of cafes and bars close by so breakfast is easy to get and it’s only a shortish walk to the bus station

at 9 am, according to our experience very late for 4* hotel, we asked, but no exception was made; wifi not continiously stable; very heavy hair dryer even for a very fit woman

super clean, super confortable. in the city center so you go anywhere on foot. my kids loved it

ability to use the gym during a longer period...gym did not open until 9:00...not good

in order to access to the wifi, i had to proceed to certain pages that the receptionist didn t give at check-in

our kids had 103, also a great room

remember though kids, this is donosti and this is what €99 gets you on a monday night

there were also kids making a racket at 6am

were told the bar and restaurant closed at 10

tapas bar was awesome - food extraordinarily tasty

cleanliness super comfy & the bar restaurant had the nicest staff at night

has bar and restaurant

wifi didn't work inside our room. we had to go into the hallway

the pool was tiny with very little space for people as there were only 4 loungers

breakfast was good, staff very helpful and friendly

chose this hotel because of the pool but on arrival we were told pool was closed and unavailable

breakfast was lovely

pool and pool area was very nice but small.

hotel staff managed to locate it at the external laundry and returned it to me by post

loved everything… the room with balcony, the facilities (spa, sauna, gym, pool), breakfast buffet and especially the nice staff who was very friendly

really good gym, although the air conditioning in the gym did not work very well.

the spa and pool were amazing

we loved the gym and wellness facilities and will definitely be returning and will be recommending to family and