guests have access to the first floor as well where they have a kitchen and a living room

the village is basically dead after 9 but the hotel does have a restaurant and bar (closed tues the night of our visit) but the views from room and the terrace are superb it felt

small kitchen facilities available and restaurant-bar attached to the property if you don't want to cook

easy check in/out and a good bar next door

get a table in the bar on the saturday night, but there was a local festival and all were

the staff were friendly and helpful, and the bar attached to the hotel is terrific; great service and fabulous food at exceptionally good prices

honestly i was in disbelief when we stayed here, there is a lovely bar / cafe on the ground floor of the hotel which was central to the town which was a vibrant

room service every

even the bar prices were reasonable for a hotel of this

easy parking

was great, food very good, staff very helpful room was big and clean and well catered for the dog parking

we travel on our motorcycle and although there is no covered parking here they have always allowed us to park the motorcycle in the shelter of the building

the staff at the bar are extremely pleasant

breakfast buffet was good, so is the half-board option

breakfast is very basic, but better than what i am used to in this area of europe

julen at reception so helpful, rafael great fun & nice, & other lady sorry not get name on breakfast duty so nice

location, very clean, nice dinner and breakfast, parking located just around the main door and super friendly staff

breakfast: they have very clearly mentioned in booking itself that it is continental breakfast

location, bar and motorcycle parking facilities were excellent

i needed an early check in and they facilitated it

don't expect a buffet breakfast, it's more like a coffee and a croissant.

breakfast was perfectly adequate

was beautifully clean, with great staff, very reasonable food in the bar and comfortable rooms the whole property is unique in that it is part of a middle ages palace

bar and restaurant are really really nice

beautiful historic property with very nicely appointed rooms. wifi was fast and stable.

hotel, tapas in the bar good, comfortable, very friendly and helpful staff

no wifi poor tv interface poor value for money air conditioning , noisy , not regulatable

would suggest a few more sugarless breakfast choices such as yogurt, for people who don't eat cakes

cleaningness, ambience, staff and chamber. and special mention for the breakfast

the breakfast buffet was also very nice

our host was welcoming and polite, nothing was too much trouble and the breakfast was lovely

breakfast

the bar terrace was great, and the bedroom was a good size

it was the best breakfast we had during our 1 week trip around the basque country

plenty of parking and this hotels restaurant was a big hit with the locals

however, the climax comes in the morning, because the breakfast is mind blowing

they even gave me an extra gf roll filled with items from the breakfast bar to eat on my

great stay on the way. late check in, clean room and great breakfast.

expensive breakfast with limited choice.

after driving for 9 hours i needed a beer and she kindly open the bar which was closed just to serve me

great beds, shower and breakfast

extensive breakfast buffet

bar staff were kind even when we wanted a drink late into the

lively bar and restaurant - apparently it's popular with the locals who drops by to eat and drink

rooms are above a very popular bar and restaurant and have hard floors, so noise from below and between floors can be a problem

however, once you walk through the front gates and into the beer garden for the bar, it's like a little sanctuary from what's outside

the bar and restaurant were pleasant and busy

hotel was a great antidote because we were able to sit in the very-lively outside restaurant and bar for a few hours

no evening meals, but you will find a simple restaurant just below the parking who serves wholesome meals

good location, with parking

very spacious room in a quiet area ! plenty of free parking and modern facilities

bar open till late hours

wifi good, parking free, cleanliness

free parking

parking secure right next to the hotel

we came at night and there was no problem to park a car in their secure parking lot

big parking area even if you travel with trailer

modern rooms, very big bathroom, little balcony /private garden, lift, coffee machine & mini bar

the breakfast was great

for breakfast was good

personnal at the spa really nice

spa was a great experience, lovely waterjet massage

there is access to the pool, but you must make reservation due to covid restrictions

good parking facilities and easy access for wheelchairs

beautiful, chap in reception helped us sort out a parking fine,

private parking and good communication were also much appreciated

accomodation, great view and usefull parking

parking is plentiful and secure

did not have breakfast. staff was extremely helpful and very friendly. no negativ to say at all!

the spa bath was very relaxing

out of dining room breakfast buffet could have been more user friendly

the breakfast was lovely

rooms were clean and spacious and the daily supply of bottled water was a nice touch

just down the road is a great restaurant and even a mini-golf

welcoming friendly hosts , beautiful room , lovely breakfast on the pretty terrace , access to free coffee, teas and water

spot to retreat to outside of the city, wonderful breakfast and very helpful staff, and a lovely room

breakfast is abundant and delicious, and yolanda made sure we had our fill and then some every

they serve a very nice dinner at a reasonable price, breakfast is great

outdoor area has kiwis growing, and breakfast includes fresh locally sourced

the hotel is beautiful, clean, spacious and they have nice play areas for kids

hotel had the worst wifi i have ever experienced : even a random hut in the thai jungle had a more stable connection

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn t work at all, no air con

no tea or coffee making facility wifi spasmodic at best

wifi with disruptions in several rooms

restaurant could have been open, bar was closed when we got back

it and it felt like they were the owners and had an investment in the local community (the bar was full and wonderfully noisy with locals who looked like working farmers at the end of a days

the hotel has a cosy restaurant with a good look as well as a nice bar area

had a restaurant and bar on site.

the restaurant and bar area were very dusty and there is a small terrace at the back of the hotel where we sat and

the bar was not available in the evening.

room service excellent

breakfast options, bar area and terrace

restaurant offers great breakfast and the cocktail bar was a nice

fantastic friendly staff amazing food and room service

of the best hotels i visited in the last years, perfect accomodation, modern buildings, rooftop pool,free outside parking,close to the city and highways, super friendly and professional staff,

playground for kids across the bridge

beautiful spa and gym, excellent breakfast, super kind people!

designed hotel, rooms, pool and gym, great service

very comfortable and clean, out of town but easy to get in. rooftop pool was great

pool

and the breakfast

even the best hotels (noise from rooms/guests, lack of sockets, retrieving the car, unreliable wifi, etc (+) free electric vehicle charging and a solid wifi were also nice to have

breakfast was the best i ve ever had

not a very good fitness room

the wifi connection was intermittent and bad. the door to our room was very difficult to open

underground parking felt safe and secure - the lift went all the way from the rooms, reception, bar area, down to the car park

it does not have a gym

welcoming staff, room was very clean, wifi was great, very quiet and cosy

la wifi no habia

gym and roof top pool with lots of space of sun beds plus a bar

didn't get to use the rooftop pool but it looked lovely, as did the surrounding terrace

lovely rooftop pool,great outdoor seating area ♥️

with good bedding, we got free room upgrade because of baby, tons of parking in front of hotel, gym very modern with kettle bells, this hotel rocks

staff were first class from reception to bar to housekeeping all in all a very good experience .

and a full kitchen if you wanted to prepare quick bites for the kids

unfriendly front desk service, no parking available, the wifi is not stable.

is a 20 min walk to the sites a bit long if you have young kids

great room service with reasonable prices

no room service with very limited food

the spa was phenomenal, and the staff was incredibly charming and helpful in every aspect

beautiful location, peaceful gardens & pool, lovely restaurant & terrace & only a 10 minute taxi ride into town

just a 15min taxi drive to the vibrant atmosphere of the city, very nice staff, a great swimming pool and the food was amazing

i liked the grounds and the appearance of the gardens and pool.

the room was spacious

the cafe/snack bar next door,which is part of the hotel is fantastic,i've not had better food anywhere

bar and restaurant next to it was perfect and breakfast was

room was a bit noisy at times as there is cafe/ bar below

the bar could have stayed open later than 11pm

however we did have our evening meal on arrival in the bar adjoing, and possibly part of, the hotel

free parking, friendly stuff, clean.

very nice. spacious and very clean room. nice swimming pool. very nice breakfast. we recommend

for cycling down into the centre of san sebastian, truly amazing breakfast and a swimming pool to cool down in after a long journey

scenery, nice pool area, room was grand, breakfast was good if a little pricey but you get a bottle of the house

i loved the garden feel of the grounds, pool nice and clean and felt tranquil

the gym could be better.

loved the pool

it was clean and fresh the pool area was beautiful

there are nice spaces to hang out such as the common room near the reception and the gym, the breakfast was delicious and served in a room overlooking all the town

shame, since more noise nuisance was caused by kids running at 22h at night right above my room

the gym is just around the corner and has everything you need

amazing hotel and fantastic value for money, bar and tapas menu amazing

hotel bar was lovely and relaxing

gym a little limited.

i enjoyed the gym

) -gym on the first floor was incognito (sign on the door referred to a meeting room) - wonderful

advertise a gym but its really a room with a treadmill, stepper and indoor bike which needs some repair

i’m being picky, bar could have a bit more options but bar staff were very nice and welcoming as were the breakfast

disappointed the spa pool was not available

we ate in the bar and enjoyed the food and drinks

very good breakfast buffet

wifi was very quick and included

wifi could have been stronger and secured

the wifi was fast and secure, the bathroom was really modern with a good shower and the beds are

wifi connection was not enough, system only let to connect two devices

the breakfast is great

large room, tv, nice breakfast, non-stop reception, clean

breakfast was fine

wifi worked really well

it was a great stay with wonderful rooms and super nice room service staff

the pool area, gym & spa (paid separately but fantastic

the bar staff were very happy to continue serving us beyond midnight

very comfortable hotel. good breakfast. plenty of parking

you had to pay extra to use the gym/indoor pool but i would highly recommend that - the gym is one of the best we've ever used

were a family of 4 and we paid £430 for a room, not including breakfast for the kids

modern, comfortable hotel with a good bar on the ground floor

the food at the bar is really bad

from the beach and old town(you need to use bus) was good, in addition, there are a lot of good bar and restaurant near hotel

plenty of restaurants nearby, amazing trattoria for families with kids, and bus stop outside to get to the old town

would have been nice if the bar was open in the evening for a coffee or drink

great bar for drinks and food

staff allowed an early check in, the location is very close to the beach and some cafes, bars etc

location away from touristy congestion, friendly staff and good parking garage with ev charger

good bar and restaurant with a terrace

closing time of the bar (11.00pm)

there are lots of cafes and bars close by so breakfast is easy to get and it’s only a shortish walk to the bus station

at 9 am, according to our experience very late for 4* hotel, we asked, but no exception was made; wifi not continiously stable; very heavy hair dryer even for a very fit woman

super clean, super confortable. in the city center so you go anywhere on foot. my kids loved it

ability to use the gym during a longer period...gym did not open until 9:00...not good

in order to access to the wifi, i had to proceed to certain pages that the receptionist didn t give at check-in

our kids had 103, also a great room

remember though kids, this is donosti and this is what €99 gets you on a monday night

there were also kids making a racket at 6am

were told the bar and restaurant closed at 10

tapas bar was awesome - food extraordinarily tasty

cleanliness super comfy & the bar restaurant had the nicest staff at night

has bar and restaurant

wifi didn't work inside our room. we had to go into the hallway

the pool was tiny with very little space for people as there were only 4 loungers

breakfast was good, staff very helpful and friendly

chose this hotel because of the pool but on arrival we were told pool was closed and unavailable

breakfast was lovely

pool and pool area was very nice but small.