no tea or coffee making facility wifi spasmodic at best

reading materials, different styled chairs to several quaint children s plays areas that small kids would enjoy, this old hotel feels like a generational family run property

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn t work at all, no air con

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn t work at all, no air con

wifi was very slow

nice welcome by the staff, comfortable and spotless bedroom with balcony, awesome location, nice breakfast

spa was wonderful with lots of pools with massage jets as well as a sauna and steam room

the breakfast was lovely

location was great, wonderful terrace bar outside, good breakfast buffet & professional and nice staff

had not gotten things sorted out re wifi,parking,restaurant

big parking area even if you travel with trailer

free parking

such friendly and kids friendly staff!!

super welcoming and nice staff, right off the highway, spacious parking available

great parking

had a restaurant and bar on site.

restaurant could have been open, bar was closed when we got back

the hotel has a cosy restaurant with a good look as well as a nice bar area

it and it felt like they were the owners and had an investment in the local community (the bar was full and wonderfully noisy with locals who looked like working farmers at the end of a days

the restaurant and bar area were very dusty and there is a small terrace at the back of the hotel where we sat and

parking is plentiful and secure

accomodation, great view and usefull parking

good parking facilities and easy access for wheelchairs

quiet, very clean, convenient free parking, simple but good breakfast, wonderful view of the mountain and valley, and nothing really

private parking and good communication were also much appreciated

it has neither the restaurant that travellers used to comment on so favourably, nor the swimming pool, which has been replaced by a spa and sauna

i would also recommend to buy drinking water

the location is amazing and the spa has special vibes.

guests can use the amazing salt water thalassotherapy spa pool without charge

wifi in the room was horrible

friendly and helpful staff especially the concierge team, courteous housekeeping, outstanding breakfast selection and service every morning which we thoroughly enjoyed, , daily weather updates

speaks for itself, but the hotel is modern without being dry, the staff are excellent, the the spa is delightful

everything, restaurants service was excellent specially at breakfast

even the best hotels (noise from rooms/guests, lack of sockets, retrieving the car, unreliable wifi, etc (+) free electric vehicle charging and a solid wifi were also nice to have

pool

personnal at the spa really nice

big room with balcony; old world spa atmosphere; the steak.

around bath, pictures on booking are way not of what hotel represents; wearing caps in swimming pool, foto’s website show different poor food

the bar area and outside area especially without cleaning and a bar lady hating her job it seems

the facilities were like swimming pool and etc was extra

the spa was phenomenal, and the staff was incredibly charming and helpful in every aspect

pool didn’t work, restaurant have poor menu and quality not so good

was some way from the town up a steep hill, but the on site restaurant and bar are perfectly

although we could see the beautiful gardens, the view was overshadowed by the unkempt pool area

however, they did give us a free pass to the spa as a substitution

everything - design, location, surroundings, staff, breakfast

outdoor area has kiwis growing, and breakfast includes fresh locally sourced

the shower was excellent and breakfast was scrumptious

the breakfast was excellent, and the staff could not have been kinder and more accommodating

they serve a very nice dinner at a reasonable price, breakfast is great

although we did not use it, the outdoor swimming pool looked cozy, though small

it was clean and fresh the pool area was beautiful

lovely breakfast. pool rateable great. quiet.

we asked for a late check out and it was possible to stay one hour extra free of charge

the gym was the cleanest hotel gym i've ever been in, plus it has a lovely view

good bar and food.

clean.heating facillity at bath room. gym next door.

great property and loved the gym. staff were excellent

facilities in room, bar & restaurant served excellent food and were able to accommodate dog in bar

the hotel has secure underground parking and ev charging points

la wifi no habia

the wifi kept dropping even when i reported it was not fixed

breakfast and gym were excellent

the room service food was of a

it has small gym although better say a couple of cardio machines and some

fitness room facility is also good

the pool was beautiful with stunning views

amazing bar and restaurant with delicious food

great location. good pool with amazing view.

fairly quick to come but the walk to the old town is approx 30-40 mins so depending on your fitness it may not suit everyone

they helped to get 2 rooms together so parents and kids could be together

modern, comfortable hotel with a good bar on the ground floor

from the beach and old town(you need to use bus) was good, in addition, there are a lot of good bar and restaurant near hotel

would have been nice if the bar was open in the evening for a coffee or drink

the food at the bar is really bad

staff all very helpfull and did a bit extra when asked (including reception, dining room and bar staff) good breakfast with plenty of choice, location near to the beach 30 minutes walk to the

evening meal in the restaurant was very good along with bar services too

great bar for drinks and food

the hotel also benefits from the bar 'pepe', 2 minutes walk

staff allowed an early check in, the location is very close to the beach and some cafes, bars etc

they have their own bar and restaurant downstairs

tapas bar was awesome - food extraordinarily tasty

liked the restaurant which was very good plus the large terrace in front of the hotel and the bar was very jolly especially in the mornings as it served businessmen off to work who also held

were told the bar and restaurant closed at 10

cleanliness super comfy & the bar restaurant had the nicest staff at night

remember though kids, this is donosti and this is what €99 gets you on a monday night

there were also kids making a racket at 6am

our kids had 103, also a great room

with good bedding, we got free room upgrade because of baby, tons of parking in front of hotel, gym very modern with kettle bells, this hotel rocks

great bar and restaurant for a 3 star hotel. nice area and facilities. free parking.

new, clean, welcoming and very friendly staff especially at the bar and restaurant

room style, gym

didn't get to use the rooftop pool but it looked lovely, as did the surrounding terrace

the bar serves lighter food from the restaurant that is just as good, rather cheaper

considering we were with the kids and many luggage this was not

is a 20 min walk to the sites a bit long if you have young kids

the wifi didn't seem to work in my room

parking limited at certain times of the day, but there seemed to generally be the odd space

the state of the art gym was a bonus as pas the straight forward parking

the pool area, gym & spa (paid separately but fantastic

gardens , bar facilities ,and excellent fruit at breakfast , good bread,very good shower with three versions

gym facilities which are very professionally run aren't included in the price

person and kids are not allowed gym also is additionally paid 8euro /person, but around there are plenty of

just down the road is a great restaurant and even a mini-golf

beautiful room with incredible views. nice breakfast.

pool and pool area was very nice but small.

a great hotel with amazing food! breakfast was awesome too. would definitely stay again!

the gym is tiny, as is the pool

breakfast

extensive breakfast buffet

modern clean comfortable with outside terraces and a good bar and dining room

great beds, shower and breakfast

great stay on the way. late check in, clean room and great breakfast.

the breakfast buffet was fresh and plentiful

in the hotel lobby there was always spa water and an nespresso machine for an afternoon coffee or evening tea

early check in was much appreciated

better rates for breakfast and maybe tea / coffee at pool bar.

playground for kids across the bridge

that kids were not allowed even with supervision the go to the gym or spa

staff so good. lovely bar very relaxing

i’m being picky, bar could have a bit more options but bar staff were very nice and welcoming as were the breakfast

spa pool upstairs (only extra facility in the four star hotel), a bit of a walk from the town

) -gym on the first floor was incognito (sign on the door referred to a meeting room) - wonderful

bar and whirl pool were closed

the spa and the gym are excellent in comparison to others hotel

hotel staff managed to locate it at the external laundry and returned it to me by post

the adults only element

location, very nice hotel, rooftop pool is fabulous

the property of the room and the spa inside the hotel at your disposal with previous booking

wifi didn't work with iphone

good location. comfortable beds. a bath. good wifi and ac. decent breakfast

location, staff, breakfast, wifi

free wifi

delighted there was a good car park. we were facilitated with an early check in.

the gym was not functioning.

no room service either

building, the lobby and bar are just beautiful

staff was amazing, i had the chance to be upgraded to a bigger room with an amazing spa bath, huge terrace and amazing bathroom

great location. clean. large room. pool. excellent staff. highly recommend

downstairs had a spacious area for breakfast and then open work space with good speedy wifi

it would be nice to have a bar area for guests.

breakfast has all the options for everyone and a good variety

very clean and tidy, very friendly staff members, excellent breakfast and very close to the beach and all the main attractions of san sebastian

very polite staff, excellent location, good breakfast, the room has all you need - a really pleasant

a lot of road work going on out front of hotel but that was unavoidable; also no bar or room service available during

excellent service, breakfast was excellent, 50 mtrs from the beach, 400 mtrs from the old town.

excellent breakfast at a reasonable price, fitness centre, good hearing (it was cold when we were there)

the location, parking accommodations it actually had a fitness room although small and to warm.

was no bar at the hotel but there are plenty just around the corner

were very friendly and did a fantastic job helping us with pintxos bar recommendations, area directions, and navigating the james bond-like underground parking

it can be quite crazy outside due to the bar at the corner, but it's still a wonderful stay.

close to the beach, popular pintxos bars and all amenities

very friendly and helpful , gave us early check in comfortable bed , fresh linens , great breakfast with homemade cheese cake carrot

street noise was loud but sound machine for the kids worked fine.

opening times on the 5th floor could open earlier, for those at the pool and relaxing , also allows those wanting a relax without sunbathing to take advantage of the

the only negative for us was the room service lasagne my husband ordered, it was appalling, cold in the middle but it didn t spoil

room service was easy and fast parking was easy and secure and available staff friendly and

poor room service options

extensive views from the rooftop terrace. great spa facilities.

view on the bay very good room service and very professional team from concierge, people at the desk and lady at the room

they had a spa but la perla down the street is excellent and offers a 10% to hotel guests air conditioning

bar area lovely

complimentary for such an expensive hotel - ordered a bucket of ice from room service and cost 3 euro

location , bar , staff

did not make use of it though)

the staff were very helpful, beds were probably one of the best we ve slept on and the rooftop bar is incredible

and the bar downstairs feels like at home

room service was good w free champagne and water offered in the lobby

room service food was ice cold

t must choice) or food delivery service

closed until 3pm which is not great for kids

breakfast was good but too crowded

the breakfast was a full spread of meats, cheeses, breads, pastries, smoked salmon, omelets to order

i also liked the swimming pool but i would have liked to have umbrellas for shade and for the pool to be open after 8 pm

staff and their advice on where to go and what to eat, the delicious pintxos in the onsite bar (ox cheek and bread and butter pudding, just not at the same time), the room decor and basilica (+)best location in the old town breakfast comfortable rooms & surprisingly big bar downstairs (+)loved the bar and as it was really rainy we spent most of our time there the waitress called ibeth was (+) it has an amazing location in the heart of the old town with a fantastic pinxos bar downstairs (-)rooftop terrace could do with a little bar or coffee machine (+) we tried the hotel bar for wine and pinxtos and both were delicious (+) excellent pinxos bar across the street (+) there is a roof top bar area to take drinks that we enjoyed

staff were very friendly, rooms clean and spacious, good variety for breakfast

location, modern decoration and delicious breakfast

the wifi worked great

gs, toast,

large room, tv, nice breakfast, non-stop reception, clean

good breakfast close to a number of bars and restaurants

breakfast was fine

wifi was extremely poor, breakfast is poor, the cleaning staff entered in our room while we were

excellent wifi connection

the bar and restaurant are very good too and are so convenient for customers

poor wifi. should be better in this day and age.

the room service breakfast was excellent and very generous

all good but strange there is no room service in a 4* hotel

room & public areas had excellent wifi coverage

expensive, especially for having no additional facilities like pool or gym and not being 15 minutes walk from city centre

room, comfortable beds, very good room service, lovely breakfast, walking distance from the

wifi not strong

great bathroom. kids loved the spanish candy at the reception.

the wifi offering was quite basic

super lovely helpful staff from the front desk to the bar to housekeeping

location was v good didn’t have breakfast opion

it was between bar area and bus terminal

great room and bathroom. lovely helpful staff. great value breakfast. close to the old town

the breakfast was of very good quality and great value

hotel, excellent service, enjoyed use of spa and gym, perfect location

the gym was well equipped but could have smelled fresher.

it d be great to have a spa and pool but everything that is there is beautifully finished so nothing to dislike

eam, sauna) and gym downstairs which you have to reserve

breakfast was not only very well taken care off, the staff was extremely helpful in finding us a

clean, comfy, good breakfast, great location.

bar next door closed around 12, would have been nice if it opened later

and breakfast which we opted to take after we got there was excellent

breakfast could have had a little more choice, but it is a small hotel so nothing much to complain

breakfast buffet was fresh and very tasty