super welcoming and nice staff, right off the highway, spacious parking available

nice extra with the free bar of champagne and popcorn

modern rooms, very big bathroom, little balcony /private garden, lift, coffee machine & mini bar

such friendly and kids friendly staff!!

the snack bar provided good menu of light meals

nice breakfast

it didn't have an outdoor pool area with sunbeds - there is an indoor pool, but i think you had to pay extra to use it as it

did not have breakfast. staff was extremely helpful and very friendly. no negativ to say at all!

the spa bath was very relaxing

nice welcome by the staff, comfortable and spotless bedroom with balcony, awesome location, nice breakfast

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn t work at all, no air con

wifi was very poor, there was no bar

the hotel is beautiful, clean, spacious and they have nice play areas for kids

wifi with disruptions in several rooms

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn t work at all, no air con

had a restaurant and bar on site.

restaurant could have been open, bar was closed when we got back

the hotel has a cosy restaurant with a good look as well as a nice bar area

it and it felt like they were the owners and had an investment in the local community (the bar was full and wonderfully noisy with locals who looked like working farmers at the end of a days

the restaurant and bar area were very dusty and there is a small terrace at the back of the hotel where we sat and

parking is plentiful and secure

accomodation, great view and usefull parking

good parking facilities and easy access for wheelchairs

quiet, very clean, convenient free parking, simple but good breakfast, wonderful view of the mountain and valley, and nothing really

private parking and good communication were also much appreciated

pricing model for minibar and room service is way out of line, 25% surcharge for anything in the room

everything, restaurants service was excellent specially at breakfast

left the staff rushing around multiple errors on our room service orders

view of the ocean and extremely great service by the staff especially itziar who served us for breakfast

speaks for itself, but the hotel is modern without being dry, the staff are excellent, the the spa is delightful

should publicise your bar snacks more

although we could see the beautiful gardens, the view was overshadowed by the unkempt pool area

the outside pool is not heated

to use the spa room, there's an additional 25 euros for 1

it was a pity to pay extra for the pool and spa.

they serve a very nice dinner at a reasonable price, breakfast is great

breakfast is abundant and delicious, and yolanda made sure we had our fill and then some every

we enjoyed diner and breakfast at the hotel, all very tasty

spot to retreat to outside of the city, wonderful breakfast and very helpful staff, and a lovely room

everything - design, location, surroundings, staff, breakfast

for breakfast was good

friendly lady on reception. comfortable room. satisfactory continental breakfast.

the pool and restaurant weren't open because of covid so that can't be counted against them but the

there is access to the pool, but you must make reservation due to covid restrictions

personnal at the spa really nice

for 90 min)

great lication! sea watter swimming pool. friendly staff.

it has neither the restaurant that travellers used to comment on so favourably, nor the swimming pool, which has been replaced by a spa and sauna

cap 2 and flip flops 1,50 mandatory if you make use of the spa area

although we did not use it, the outdoor swimming pool looked cozy, though small

it was clean and fresh the pool area was beautiful

lovely breakfast. pool rateable great. quiet.

we asked for a late check out and it was possible to stay one hour extra free of charge

the gym was the cleanest hotel gym i've ever been in, plus it has a lovely view

it has small gym although better say a couple of cardio machines and some

ow and unsecured); the key card for the room often didn't work.

room service but we wanted a light meal in the evening

breakfast and gym were excellent

it does not have a gym

the breakfast buffet was fresh and plentiful

lots of parking and although we missed the evening food the breakfast was good

catering and bar quality is excellent and reasonably priced rooms are modern and well

clean and comfortable room, also very modern, friendly staff, good breakfast, the mini-bar had different things to drink, water others

expensive breakfast with limited choice.

had interconnected rooms so our two young kids could have some independence

the hotel has secure underground parking and ev charging points

amazing hotel and fantastic value for money, bar and tapas menu amazing

the gym is just around the corner and has everything you need

gym a little limited.

plenty of restaurants nearby, amazing trattoria for families with kids, and bus stop outside to get to the old town

the bedrooms were clean and comfortable and the same with the bar area

they helped to get 2 rooms together so parents and kids could be together

the food at the bar is really bad

from the beach and old town(you need to use bus) was good, in addition, there are a lot of good bar and restaurant near hotel

just down the road is a great restaurant and even a mini-golf

staff all very helpfull and did a bit extra when asked (including reception, dining room and bar staff) good breakfast with plenty of choice, location near to the beach 30 minutes walk to the

evening meal in the restaurant was very good along with bar services too

the hotel also benefits from the bar 'pepe', 2 minutes walk

staff allowed an early check in, the location is very close to the beach and some cafes, bars etc

closing time of the bar (11.00pm)

bar and the restaurant were very pricey

exeptional location,friendly staff, good breakfast

breakfast and other hotel facility perfect

the lobby bar was nice and the breakfast buffet had delicious food

fairly quick to come but the walk to the old town is approx 30-40 mins so depending on your fitness it may not suit everyone

has bar and restaurant

were told the bar and restaurant closed at 10

tapas bar was awesome - food extraordinarily tasty

wifi not good

cleanliness super comfy & the bar restaurant had the nicest staff at night

room style, gym

there is a rooftop pool with a snack shack for convenience and the main hotel bar had a lively atmosphere in the

comfortable, breakfast was good, the staff was helpful and as an added bonus the gym facilities were nice for a quick workout

very clean and good access to centre via bus outside door free secure parking nice bonus gym was ok but bit small if more than two go

didn't get to use the rooftop pool but it looked lovely, as did the surrounding terrace

remember though kids, this is donosti and this is what €99 gets you on a monday night

there were also kids making a racket at 6am

our kids had 103, also a great room

the parking lot was a bit difficult to drive into and had some limited space.

all good, just wish the bar didn't close early on sundays ud83eudd23

considering we were with the kids and many luggage this was not

location, clean rooms, friendly staff and free parking

wifi throughout the hotel and room

amazing buffer breakfast

great pool

- breakfast was excellent with a wide variety of food choices, well appointed and comfortable room

the menu of the breakfast is same every day

had to pay to use the gym, it was an independent health club (very nice) it would be great if the hotel either had its

chose this hotel because of the pool but on arrival we were told pool was closed and unavailable

the pool was tiny with very little space for people as there were only 4 loungers

really what i didn't like but just some thoughts to consider: cooked breakfast component - not done that well, have had better the 150 euro supplement for the dog is

no pool access and nothing to warn us. we wouldn’t have booked if we knew wasn’t open

fantastic breakfast

in the hotel lobby there was always spa water and an nespresso machine for an afternoon coffee or evening tea

early check in was much appreciated

better rates for breakfast and maybe tea / coffee at pool bar.

playground for kids across the bridge

that kids were not allowed even with supervision the go to the gym or spa

room service excellent

you news to take the car or bus to go center but the bus was resolu easy, even with the kids

we even opted for a late check out which was not unreasonable

the breakfast was a full spread of meats, cheeses, breads, pastries, smoked salmon, omelets to order

you news to take the car or bus to go center but thé bus was résolu easy, even with the kids

gym needs expanding updating

were expecting a swimming pool, the pictures of the rooftop “pool” were taken with a wide angle lens

) -gym on the first floor was incognito (sign on the door referred to a meeting room) - wonderful

were friendly overall and the hotel was very clean, they were more than happy to help with an early check in and ordering taxi for us, very friendly

we ate in the bar and enjoyed the food and drinks

- gym and spa - rooms - cleanliness

and if you wanted to actually enjoy a swim in it, this was hard to do if there was more than 2 adults in it

- gym and spa - rooms - cleanliness

no shade available at the rooftop pool! way too hot and sunny, no one went there!

great that is it an adults only hotel

good service at the bar and very reasonably priced

the size of the gym.

gym is a bit small, there again you can go running on the beach!

lovely looking lobby and bar area

maybe longer room service times if the bar / food options are closed downstairs

good location. comfortable beds. a bath. good wifi and ac. decent breakfast

wifi didn't work with iphone

delighted there was a good car park. we were facilitated with an early check in.

location bed staff wifi

free wifi

location super, very comfortable bed, spotless room.adequate breakfast

laundry service was a bit slow

breakfast was good and loved the beach towels provided for free to go to beach

i also appreciated the laundry service & them holding my bags before and after check out

it would be nice to have a bar area for guests.

were very clean, nice big showers, and good wifi

it was a great stay with wonderful rooms and super nice room service staff

large room, tv, nice breakfast, non-stop reception, clean

the cleanest the decor and the breakfast

wifi worked well

loved the location of the hotel and the breakfast was great

was no bar at the hotel but there are plenty just around the corner

the location, parking accommodations it actually had a fitness room although small and to warm.

great location, extremely clean and comfortable room, great breakfast

excellent breakfast at a reasonable price, fitness centre, good hearing (it was cold when we were there)

the bar was lively with locals and tapas on bar

the room service breakfast was excellent and very generous

there was a mini bar that didn t charge excessively which was replenished daily

my only complaint is the gym doesn't open until 9am. nothing else bad to say

when travelling with kids, sometimes you need help with food deliveries or assistance with baby food

happy overall, the clear glass between gym and spa a little uncomfortable, everyone staring at gym users

- there is a hidden walkway down to the level of the city centre, which is super convenient - the gym is well equipped - the spa area has all you need, was super relaxing - the 2 rooftops

pool and terrace bar have fabulous views, and the underground car park with freely available ev chargers made our stay in san sebastian very convenient

poor room service options

exceptional, staff, facilities, breakfast, bedding, cleanliness, spacious rooms, parking, spa and rooftop pool

poor quality internet wifi connection on the 8th floor. very weak signal.

room good and staff in piano bar excellent

amenities eg: room service, bike hire. friendly welcoming staff.

it was good location and spacious. breakfast amazing

comfortable rooms and ev charging in the parking below

was a brochure in the room touting the incredible spa down the street

no gym no spa they were down the road

breakfasts were up to standard, as was the room service and the restaurant

complimentary for such an expensive hotel - ordered a bucket of ice from room service and cost 3 euro

spa wasn t available and parking was too expensive.

plenty of free parking

staff, comfy stay, great parking and also dog friendly

wifi good, parking free, cleanliness

bar open till late hours

no evening meals, but you will find a simple restaurant just below the parking who serves wholesome meals

it can be quite crazy outside due to the bar at the corner, but it's still a wonderful stay.

bit noisy in the room in the morning with all the kids going past to get to school but the location was worth the minor inconvenience

alley which was at the exact same height as the apartment (2nd floor) and it's a pathway used by kids to get to their school so it can be quite noisy for a bit around 8 in the morning

location close to shops and bars and restaurants for pinchos

very friendly and helpful , gave us early check in comfortable bed , fresh linens , great breakfast with homemade cheese cake carrot

small gym would be great but there s so much outdoors activities that one really does not miss it

did not make use of it though)

poor choice of room service poor choice of food and wine and champagne on roof terrace

overpriced extremely small rooms no gym

- beautiful rooms, excellent service, staff lovely - special mention for michael the roof top bar waiter - such a lovely disposition - an asset - fantastic location - cant recommend

location, modern decoration and delicious breakfast

just everything! location, staff, rooms, breakfast

location was great! staff was friendly and helpful. the breakfast was wonderful!

staff and their advice on where to go and what to eat, the delicious pintxos in the onsite bar (ox cheek and bread and butter pudding, just not at the same time), the room decor and basilica (+)best location in the old town breakfast comfortable rooms & surprisingly big bar downstairs (+)loved the bar and as it was really rainy we spent most of our time there the waitress called ibeth was (+) it has an amazing location in the heart of the old town with a fantastic pinxos bar downstairs (-)rooftop terrace could do with a little bar or coffee machine (+) we tried the hotel bar for wine and pinxtos and both were delicious (+) excellent pinxos bar across the street (+) there is a roof top bar area to take drinks that we enjoyed

staff were very friendly, rooms clean and spacious, good variety for breakfast

restaurant and bar available

location was v good didn’t have breakfast opion

nice bathroom we were given a late check out after the half marathon, so we could take a shower, before going home

the morning, when we reach the hotel before the check in hour, we asked the counter, can we have early check in

great room and bathroom. lovely helpful staff. great value breakfast. close to the old town

gym, sauna)

the staff was super accommodating and welcoming; our room was comfy and the room service from narru

breakfast was really good as well - lots of choice and cooked to perfection

the bar and grill serve exceptional food and a fantastic selection of local wines

the room could have been a little larger, and the sauna / spa area is quite small.

bar and restaurant next to it was perfect and breakfast was

the bar could have stayed open later than 11pm

however we did have our evening meal on arrival in the bar adjoing, and possibly part of, the hotel

the adjacent bar did lovely pinxos which we enjoyed for lunch on arrival

good service in the bar