wifi wouldn't connect so had to use husband's 3g

had a lovely stay at watersedge, we needed early check in and they were able to accommodate this without any issues

excellent location with friendly staff free parking and breakfast provided

easy parking and easy check in

very pretty lights around the bar & restaurant the children loved it

parking available in front of premises is a massive bonus too

warm welcome when you arrive was spotless the room had everything you could want and more good parking just a great place highly recommended when i m in the area i will definitely be staying

she allowed early check in without an additional charge

the wifi was a little unstable but other than that, nothing that i didn't like.

wifi is sucks and no worth money at all

i couldn't shower in the room i have to go to my kids room to have a proper

hanging off wall, no bedside table or access to light/plug next to bed, process of connecting to wifi was needlessly complicated and stressful

no room service on saturday.

& big bathroom, good shower, comfy beds, nice food, good selection of bar drinks & free on site parking

there was a bar with indoor and outdoor seating

the staff was extremely kind and helpful, also allowing me for a late check out free of charge

bathrooms are a bit small but not particularly fussy about that and parking is very limited as well and the staff are a bit limited id say as there wasn t someone

d left before it opened) they just gave

it had parking and easy to access the property

fact that there was no wifi no tv and all we got was excuses after excuses all in all quite

complementary 1st drink at the bar

friendly helpful staff, comfortable room complementary drink at the bar and free parking

friendly and helpful staff, appreciated an early check in, complementary drink

the only thing that wasn't brilliant was the wifi which was a bit patchy.

t a drink on the house, and 10% discount for drinks and food if

really comfortable place near to the airport. room was clean and the wifi was great

propety was clean decent size room n comfortable bed with water bottle n good speed wifi,

rect elizabeth line)

no microwave and wifi drops often , no night staff

the wifi drops after and there is no night staff.

breakfast was great

free in room secure wifi, which performed well

room was spotless the staff were excellent the breakfast was very good i would definitely recommend this

plenty of on site parking

the breakfast had everything you wanted and was delicious

my spa treatment was the best treatment i have ever had, and ruby took great care of me

dinner was not 5* - the outside pool was not clean homing a frog, dead flies, leaves & frog spawn - wobbly dinner table, flickering

spa was nice, was very quiet so we had it to ourselves pretty much which was good, wouldn t of

spa and gym are were amazing

bar lady was amazing helping us with a video we wanted to film in the bar

got given two rooms with a door between the two which the kids loved

the gym and access via public transport was good and i thought the hotel was value for money

the gym was well equipped

value for money and adjacent to thrifty car rental made the stay convenient. free wifi a bonus.

we ate in the bar and the food was good

great position, excellent staff, quiet room, late check out, cooked breakfast (no bacon)

great wifi superb room very comfortable bed very clean great tea and coffee facilities

the wifi password is nt displayed in the room

parking, free wifi, free breakfast, staff was really friendly and nice to the kids, large room and ensuit good

very clean and modern. polite staff and good wifi

got a gym in the basement

the gym could use a couple more pieces of equipment, and a little more space.

the location, the bar and restaurant, the very friendly and helpful staff and the room had everything you needed plus

they were able to accommodate an early check in, and the rooms were spacious and the bed was very comfortable

moved into the hotel 2 days before we left london so we could take the kids to legoland

unclean and bad smelling, hot water is not coming continuously, wifi is very week signal which is drop regularly

gross toilets, dodgy wifi, tv didn t work, dirty carpets, uncomfortable beds

i liked the location and wifi which was fast

and wifi both worked ok

wifi is mediocre at best

waiter staff gurpreet in sport bar restaurant, food, bed and prices

excellent pod transportation to the hotel, good wifi, clean

were no amity bags and the wifi although good was very patchy and i couldn't connect in some parts of the

accommodated an early check in without a problem, location to terminal very good & pod transport efficient

the wifi was free and fast and the soundproofing was excellent

the facilities are great too, the gym is small however not a decided factor in staying

it was quiet at night and the wifi worked well

room service is also available & the food was delicious

booking i asked for possible early check in

the wifi was dodgy too, kept on going on and off

the gym and restaurant are not open due to the pandemic but meals can be taken away from the lounge

staff were great with the kids and the breakfast was well cooked and endless

very kids friendly. the staff were amazing. the location is wonderful.

great location, amazing front desk staff. modern clean with great breakfast

pounds per person, each way and kids are free with a limit of 2 kids per paying adult)

food stops at 9 and no room service so if you're going to see a show, eat before or plan accordingly

get a good night's sleep because of people making noise i booked 2 rooms that night for me and my kids they could not get any sleep

were going to get an adult meal for him) - the breakfast staff were rushed off

the bar is nice despite being very small and breakfast was great

into a club room from a standard double, i later found out that this was due to a prom and 200+ kids

i particularly liked their late check out deal

had a cheap upgrade to an executive room and early check in comfortable room nice bed have been many times and this was

the staff were all lovely and room service is 24h and excellent

wifi didn't work.

staff were not overly friendly and there were limited dinner options for kids.

this hotel had a 3:00 check in with a 25 fee for early check in, which i felt was excessive for a couple of hours

great location for airport nice bar and transport provided

double windows keep all noise out and black out curtains are great pool sauna and steam and gym are also fab

very nice breakfast

room service could be a little better

not as advertised wooden floor in poor condition no door bar between bedroom and bathroom, kids hurt toes on it due to height difference, beds crammed in so nothing else in room , no

to groundfloor rooms behind bar area

there is bar that's also make your holiday beautiful for celebrating party and getting food and drinks

not as advertised wooden floor in poor condition no door bar between bedroom and bathroom, kids hurt toes on it due to height difference, beds crammed in so nothing else in room , no

bar is a good size and the drinks are very reasonably priced

managed to get early check in, which was amazing

spa not worth the visit, pool and sauna only.

the wifi was also great

when we called for room service, we were told we couldn t get it because there was one person on duty

nice spa facilities and decent gym

parking was tight as other guest parked really badly taking up too much room.

price and location and free parking

we had wifi and multichannel tv

nice quiet little room to stay, good a facilities. good parking and left alone,

friendly welcome, proximity to heathrow, parking, very clean, and good price.

great bar & restaurant

i hadn't realised there was a bar and restaurant so we had eaten elsewhere so can't comment on that

wifi is intermittent, not reliable

excellent breakfast, good wifi

pillow, bathroom, water pressure, cleanliness, price, wifi, staff

get a window as specified on my booking, but it made up for it in being a larger room and got a late check out too

compact room, spotlessly clean, free wifi

easy check in very friendly staff bus right to the door of hotel great wifi well priced

the check-in is at 10am but you can request a late check out

wifi didn t work

laundry needs for long stays

wifi is quick enough to fulfil your

good one. but limited veg options in breakfast

staff very friendly and good with kids

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything on site but that's ok i did it at home however i'm sure other people probably also

the early check in option was perfect after a 15hr

coffee and allowed early check in which is very important to those who arrived early in the morning

location. price. bar and restaurant.

accessible dinner and breakfast

tea coffee bar rooms clean spacious

wifi wasn t working

check in procedure was so friendly and helpful and corina gave me late check out and a 24 hour pass for the executive lounge as my flight was late evening

wifi in bar awful

room service slightly pricey

other than the screaming kids in the corridor but that’s no fault of the hotel just inconsiderate

staff were very accommodating to my request for both early check in on one booking and also a late check out on my booking one week later

frustrating because we had just come from a long flight and i really wanted to get the kids to bed

access to the gym and spa included in the price. was absolutely brilliant.

avel free airport zone) free wifi early check in was possible

dinner exceeded expectations and kids menu was a hit for my two

the waitstaff at the bar was so friendly that you would have thought we were regulars there

if there's the a little play room for little kids that would be fantastic .

we had a drink and nachos at the bar and the lady that served us has the best customer service i've ever received

didn't get to use the gym

order our evening dinner as a family in the bar restaurant and have it delivered to our room as room service was wonderful - thank you

gave me early check in and late check out too

we had hoped for croissants for the kids

comfortable hotel with a good gym in a great location for an early flight

hours) after the spa closes

gym was even better than expected

we used the spa facilities, steam room, sauna and jaqcuzzi was lovely

a bigger pool please

gym, leisure

good location. spacious room. wifi well designed room & washroom. comfortable bed.

friendly bar staff and great breakfast

comfy bed, good wifi

g available wifi gym pool restaurant and about what number to dial for reception

spacious room, good wifi, good restaurant and very nice and receptive staff

smart, clean, modern with v good spa facilities.

super late at night and i asked about ordering food

lovely bar and restaurant, when the bar was closed the reception sold drinks and alcohol

stayed for three nights, room was fine and the bed was comfortable and the room was clean, free wifi was great and easy transfer from and to the airport

room service trays and rubbish were left in the corridors for the duration of our 24 hour stay

although we didn't use it, liked the late check out option

wifi speed on the third floor could be faster

no chance to visit the gym, maybe next time

close to airport, great gym - small but all brand new equipment, comfortable, good restaurants.

the simple layout, gym was perfect for a few days and easily accesible to airport or main trains to the city

small but adequate gym with high tech equipment

as we travel long haul, we arrived midday, told to check in before 3pm need to pay early check in

wifi didn't work for me. bathroom was tiny....

i was really early and their extra charge per hour of early check in was halved thanks to the advice of the

location! perfect for getting to an early flight with little kids

gave us complimentary early check in and a larger room than we'd booked to scomodate my mobility scooter

it's so narrow. i think it's fit for a business traveler which has no accompanied kids.

not 24 room service

wifi did not allow me to work at 22:30 and tried again at midnight

didnt have a breakfast, this was due to us having one booked at the airport

helpful staff. kindly an early check in was provided.

room service every day

d sufficient staff so we did not have to queue for check-in),

location to t2/t3 for early flights. modern and clean rooms. great room service.

i was not able to watch youtube on tv maybe the wifi connection was a bit poor.

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

garden inn, very clean, functional space with helpful and friendly staff who accommodated my early check in

and bar not open

room and toilet rather cramped heating in room sparse no bar although even confirmation shows opening hrs

the indian and bar next door location good

restaurant, but no bar for just a drink.

wasnt a restaurant and bar as stated

very helpful chap on check in, helped me book late check out and offered friendly chat!

the staff were friendly, and the bar area looked amazing

gym was clean and tidy, and the breakfast was great value with lots of options

they have a small gym which is well equipped and is perfect for a quick workout

nos for adults, great choices comfortable hang out spots, games for kids too, even though it look super adult with check in at the bar

bar at the hotel friends could come into as well

breakfast was an absolute delight—a lavish spread of freshly baked pastries, fruits

wifi not working in the room, only works in public areas.

staff went above and beyond, good offering at the continental breakfast, room was large and clean, comfy bed, very close to the tube stop and easy to get into

breakfast is what you would expect for a continental breakfast

they have kept our luggage as well safely because i reached early

thank you :) *** i must mention the wifi was very good & free

breakfast room very clean, good food, just lekker

noisy kids running up and down the hallway during the evening

in the middle of the night, the electricity was out, meaning no light or wifi for a couple of hours

wifi didn't work

wifi speed

very clean, lots of parking and pool/gym are great.

there was wifi and. a tv also a heater because it for cold very quickly

free wifi reception excellent

the check-in staff were helpful,wifi was quick and good connection.

wifi is too slow/didnt work at all

awful, i can t even make a call in my room i ve to out of my room to make a call even the wifi was quite bad as well but a part of that everything

good service rooms are clean very big tvs in the room free wifi and much more for the price this is excellent i highly recommend this property if your with

wifi facility..was bad

that the bar is shut early but that s covid for you

wifi didn't work

plenty of parking

the location was good, there was plenty of parking and easy to park, the price was reasonable

late night music in bar below

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

arrived earlier than the schedule and they offered me an early check in after a simple call

open feel to bar n restaurant n check in area.

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

friendly, helpful and understanding staff (with kids always difficult to find right rooms & booking didn't go as we had hoped

location, staff very friendly and helpful, proximity to tube station was great and allowing early check in brilliant

jacks bar and restaurant has delicious food and good selection of drinks

wifi wasn t working, carpet in the room didn t feel very clean

love the short walk to the terminal staff were so friendly room service very tasty

it was a great place to stay, and we had a memorable vacation with our kids and grandkids

meant to feature a gym but i noticed some equipments aren t working so i did not end up doing my gym routine

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

lovely reception area , bar and restaurant

gym, could use the gym at the adjoining crowne plaza for an extra 10

the staff gave us late check out free of charge until 1pm as our flight was at 5pm

breakfast was delicious

the bar was very limited with choice of drinks

absolutely beautiful… my kids loved it. ⭐️⭐️⭐️⭐️⭐️

the pool was also a hit with the kids

went down with son to see 3 other families waiting to be told kids couldn t go in even though there were already children in the pool

pool was great room very enjoyable access to heathrow easy good value

went down with son to see 3 other families waiting to be told kids couldn’t go in even though there were already children in the pool

nice hotel and great proximity to the airport. good bar and restaurant onsite

nice access to terminal 4, good gym facilities, comfortable bed

not many options on the menu for kids , but they were very accommodating regardless

rooms very clean and functional , nice standard - we had a connecting family room (parents plus 3 kids), had two double beds and a carry cot in the kids room

my adult kids were staying in a separate room and their bar fridge was empty, once the reception staff was

next to impossible and tiring for family with kids

the small store inside from which you could buy laundry etc , the cleaning staff was good

great hotel amenities with cooking facilities ideal for family with kids

less you get a key card provisioned for that floor)- they did not even mention all

kids in rooms at 11

and quirky place with 24 hour bar and food and gym

little selection of breakfast for all, kids entertained with football table and various games around the lobby

i liked the gym and the staff

little selection of breakfast for all, kids entertained with football table and various games around the lobby

very good breakfast and late check out

would have been nice for the bar to be open, but it has no effect on the stay we had.

was excellent for the train to twickenham and windsor, free parking, early check in, beds as requested and a good pub and a costa coffee 1 minute walk away

no bar lol

free parking and wifi and very helpful staff, too, especially viv

it was unfortunate not to have use of the bar and dining areas while they await a refurb.

sometimes room service is available, sometimes according to the most grumpy of the receptionists it is not

plenty of parking, quiet.

phone didnt work when i needed to call room service

your securiy man saw us in, parking had been easy and he very politely escorted us to our room - no 7

safe private parking the helpfull staff were great as always

room service for meals was good and the breakfast they supplied was great

great staff, very helpful, clean and warm everything you need including room service food

decor in bedroom, reception and hallways stylish and welcoming, grounds are stunning, ample parking

staff very friendly, location excellent, car parking, hot drinks station,

loved the swimming pool, gym, bedroom, hotel wifi, hotel parking, location, grounds, hotel building

wifi did not work

easy to get to and ample parking

plenty of parking

refurb, superb staff, local pub, atmosphere, parking, breakfast service and attention to detail

wifi wasn't good

hear people talking, i think from the bar or next room, but all quiet by 11

hotel, we had a family room which had more than enough space including a small kitchen and a lovely bathroom with bath

warm welcome, practical support to access wifi appreciated, cosy comfortable, clean room fully resources

in bar uncomfortable - no lunchtime or evening restaurant - no room service or at least the phone in the room didn t work and i couldn t call

perfect location for my trip to wembley nice boutique hotel comfy room nice bar nice breakfast

who greeted us at breakfast was pleasant enough and told us we could sit anywhere we liked

very comfortable, excellent wifi, no problem parking

rubbish wifi long walk to room for me .have breathing problems and heart condition

in general the hotel was nice and bed was comfortable. wifi worked well.

air conditioning and opening windows. very easy parking. very clean. nice breakfast.

the best part is parking is free

i was an hour early, my room was ready, however, he wanted 20 for an early check in

we needed, good location very helpful reception staff, fantastic indian restaurant, pool for the kids

ved having a sofa too by the way), wifi was really decent and water was hot, which i find a common problem in hotels

the location was perfect, breakfast was delicious and the staff was friendly and helpful

had free wifi

terrible wifi, pretty much unusable.

we were very lucky to be given a room upgrade and a free drink in the bar on arrival

wifi is a bit poor if you are in one of the more distant rooms

was excellent, even use of ev charger, which was a massive help

ready for us before 3 which was great , the hotel is so pretty the room was lovely, and a nice bar that stayed open until last guest went to bed , the breakfast was great freshly cooked to order

the underfloor heating in the bathroom was a big plus and the breakfast was varied and plentiful

there is also a laundry facility about three blocks away

friendly helpful staff, excellent breakfast modern room & bathroom with the added bonus of a gym

the gym was small with limited accessories but one can make it work

excellent breakfast

staff really friendly and helpful. nice bar and food was good. really enjoyed the breakfast.

it is a comfortable boutique inn with a nice bar that attracts tourists and locals and is in a quiet location

the wifi didn t work, which we brought to the attention of the manager

wifi wasn t consistent.

like i said, wifi isn t the strongest

wifi free and strong everywhere in the hotel

wifi kept dropping in and out but it was a small annoyance rather than anything of magnitude.

still a bit run down. wifi was slow.

the second night the next door room were continually shouting at each other, kids screaming and doors banging until 4am started again at 6

the second night the next door room were continually shouting at each other, kids screaming and doors banging until 4am … started again at 6

bit pricey at the bar but it is windsor which is expensive anyway

excellent facilities, great bar and restaurant. good food. fantastic location. lovely staff

location, great room service, room felt spacious, nice breakfast

wouldn't/couldn't accept cash to settle my room service bill.

booked this hotel, a couple of months or so in advance of our arrival i asked if we could have early check in for our two hotel rooms

wifi is essential to locate the hotel

the wifi in our room was bad. i had to go into the hallway to access it.

lter needs to be cleaned)

limited in-room conveniences

well appointed with a couch as well as a bed a little coffee/tea making area and an area for the kids beds

no wifi as advertised as we didn't have an english phone number

good free wifi

also lots of parking and only 5 mins drive from windsor

wifi password could be displayed in rooms

lots of parking was also convenient

no breakfast but tea, coffee and fridge in room and communal kitchen for heating up food

wifi was good

shared clean shower, out door dining and kitchen facilities

clean and great parking

great bathroom and shower, in the room there is everything you need:wardrobe safe, hairdryer, tv,wifi, shampoo and soap, towels, a fridge with a couple of bottles of water, tea and coffee etc

breakfast, wifi

room service was something different maybe if they spoken english and understood my room was not

hotel bar man was wonderful and friendly

we ordered room service and it was very fast delivered

located a five minute walk from windsor high street. wifi a good connection.