- location of the hotel - security systems - compact but functional rooms - good wifi

when you wake up in the night gasping for a drink but know the bar would be closed

liked the quality of the room, the friendliness of the staff and the excellent breakfast

t food surpassed expectations)

the bar could do with a few extra snacks. as the variation is very minimal

no menu in the hotel room to order room service had to find the menu online.

the staff were extremely friendly and helpful, the food was good - excellent breakfast

parking. overall it was not that bad.

they did not refill some options after room service, particularly the included water bottles

we ate in the restaurant the first night and had room service the next

super friendly staff, good breakfast

bar is very decent, the pizzas were awesome

the particular room we were in was perfect for me travelling with my two kids

the room worked just fine for me and the kids

welcoming clean room the came free wifi, sky and netflix. staff were friendly and helpful.

parking & the place is being modernised so i dont see any issues that people have been talking

the boston as it had its own car park, good price and breakfast included

and spacious rooms , breakfast was served in generous amount

friendly reception staff, nice room, lovely freshly cooked breakfast

free off street parking and good wifi

no breakfast as promised

i noticed there was a tiny apple and an orange on the kitchen table - i thought had been left by the previous occupier

however, enough places to get some and the kitchen is sufficiently equipped to make some yourself location is great

the apartment was large enough for a family of 5 and we got a good breakfast from the owner to make while there

property was advertised with breakfast included

breakfast was great.

no hot water in the shower - breakfast not very assorted - no laundry service

breakfast could be a bit better, quite basic selection

staff were very helpful with early check in

to hotels wifi never works for secure laptops , i never have this issue with other hotels , it s not only

room service

are small, the hotel is a bit far from the train station so it is challenging with kids

on reaching there we found out our kids couldn't use

the room service was nice and quick and the whole check in and out was smooth

if i could improve anything it would be that the bar remains open later

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

good wifi and tv it also has a lot of power plugs i the room as well

no laundry facilities or laundromat close by

has free wifi and comfortable beds i had a 2 bed room but was next to kitchen

great variety of continental breakfast items that were served in a newly open restaurant rara bar & grill that belongs to the hotel

accessible guest wifi also

was shocking, the tv was way to tiny to use let me not get on to the wifi it was non existent and to further add on the building blocked my own internet

in my short stay, the wifi was good

ll english)

ok but breakfast is small portion

they don't have wifi, but we expected as much.

continental breakfast

wifi not working

was only toast, with jam or butter available for breakfast or cereal would have been even better if there was an english breakfast

wifi and location

the breakfast was a perfect delightful with so much choice and the quality was very good

wanted a twin room for our kids, but the doubletree is more geared for adults

stayed for ed sheeran concert beautiful hotel nice bar area and lovely friendly staff

great gym and room.

excellent breakfast. warm and clean room.

wifi kept dropping in and out but it was a small annoyance rather than anything of magnitude.

still a bit run down. wifi was slow.

room was very cosy!! staff were excellent!! both breakfast & bar food were exceptionally good!!

the bar lady was extremely rude on our first

popped outside for 5 minutes and noticed a fish smell, which i discovered was someone's room service that they had finished was sitting outside to be collected, which i didn't mind

stayed in a spacious room

also a gym and laundry facilities if needed

wifi didn't work too well

enough cutlery, kitchen utensils and no oven trays

i liked the gym and the spacious clean room with clean cooking facilities

wifi

the wifi wasn't working had to keep buying add ons

pool was great for the kids and room was comfortable

- room service took too long at night though - 30 minutes for a sandwich at midnight

hotel was so clean and staff were so friendly the use of the pool and sauna was incredible kids loved it but only got to go in it once due to it being closed for maintenance which was a

bar had light meals

breakfast was ok, but not a lot of options, and the stuff, is helping in the buffet

e tube station is literally a minute or two away from hotel) - breakfast was great and was a long time period for

business lounge service was really helpful to get some separation from sleeping kids and myself while i need to do some works

wifi was very weak and amenities were not so good

fantastic on site restaurant and bar area with beer garden

staff are excellent clean great food great location free parking and wifi close to

amazing breakfast ud83dude01 and the staff were lovely

i was not well one night and they arranged room service for me also

ev charging works

good service rooms are clean very big tvs in the room free wifi and much more for the price this is excellent i highly recommend this property if your with

awful, i can t even make a call in my room i ve to out of my room to make a call even the wifi was quite bad as well but a part of that everything

the check-in staff were helpful,wifi was quick and good connection.

wifi is too slow/didnt work at all

wifi facility..was bad

staff were helpful and amazing with kids

room service would of been good

for staff julius doing such a great job for severing us drinks and food in the bar

ouldn't get the kids off it

very friendly, excellent breakfast ud83eudd5eud83eudd5e lovely waffle maker, bar open late, rooms so modern and clean

late check out was readily granted upon request

the wifi worked well

we couldn t get through to room service on the night we stayed but i think they were fully booked

i had a great breakfast stuff are very friendly an helpful we love it with the kids

the bar and restaurant area was really nice and the breakfast was great

very friendly and appreciated our early check-in, which was especially helpful since we had two kids with us

the guys at reception greeted us and the kids so nicely and said he would check to see if there was a room available

room service kept knocking then disappearing when we came to open the door happened countless times

very modern and stylish room service was amazing and toiletries!

room size , tv with sky for the kids , beds are comfy , love the controls for lighting

we then ordered room service so no need to even leave the room, a much needed

booked a one night stay and was planning on using the pool

free wifi

wifi signal poor/ lack of communication between staff.

room wasn't until 4 30pm , pillows , room service took over 1 hour

very comfortable shower, pleasant and quality cosmetics. reliable and stable wifi network.

) wifi was included in the package and worked fine with no performance issues

clean, modern features, comfortable bed, friendly staff, free wifi, good location with lots of surrounding amenities, bus route on doorstep, quiet and peaceful

we needed it for a visit to our kids who live near

there was no kitchen in the building, so no breakfast or room service available

obably they forgot).

the tv has quite number of channels & the wifi was great

had informed the hotel manager abdul that we will need an early check in, he was really helpful

rge tv with lots of channels, kitchenette, fridge); comfortable bed; good wifi; easy check

we didn't realise until a few hours into our stay, it melted some chocolate the kids had bought

tho we have to pay a bit extra for early check in even like 30 min around , the check in exp

th minimal fee); also allowed us to leave our luggages for free

good wifi, comfortable bed, room clean and set up as described, helpful and friendly staff

good wifi too

friendly staff member, 25 minute walk from work, everything clean, solid wifi, easy check-in and check-out

food & service in bar for food & drink very good

gym was a bit poor, heating not working there, remote control didn't work, no music

when i called reception for room service, no one picked up or called back on two occasions.

and tidy, marvellous experience , very nice food , very kind staff and very helpful, excellent room service

also, i asked for a late check out which was again accommodated by the reception staff

comfy bed and bar downstairs

lots of places for food nearby, and the bar downstairs is ok

the wifi worked after the router had been rebooted

excellent wifi connection, and not too far from twickenham stadium

it was also a bonus that there was a bar downstairs

wifi in the room was a bit hit and miss, ok downstairs

and horses was excellent, the location, the room, the bed, the bar, the breakfast service, the parking and most of all the staff, they were nothing short of outstanding

fast wifi

the hotel has a secure underground car park if, like me, you drove to the hotel

the room itself was fantastic; super comfortable bedding, a great bathroom, good wifi etc etc

everything from the soaps to the furniture was modern and top quality free parking

handy location a short car ride to kew gardens, with onsite parking. staff where very friendly.

i could not get the wifi to log in on my laptop

one lovely quiet room with excellent breakfast and main meal options centered around a great bar restaurant which caters for all ages and preferences will definitely stay

from the bar below but this was to be expected and stopped around midnight on the saturday

wifi didn't work

wifi not very good

clean, no bed sheet change , no bathroom clean properly, no bathroom tissue paper, no wifi range proper ji, very badly no suggest for other, waste money, night ground flower party

cheap for loaction and parking available

frills but lovely people, clean linen, towels, hot shower, tv and free wi-fi and parking

brilliant wifi

the bar and cafe with pool table was excellent and good value for a few pre show drinks, the location

extremely friendly staff, great bar and cafe, great rooms and great location

nice staff, good size room, excellent bathroom/shower, very clean, modern style, cafe and bar available, excellent breakfast cooked to order very convenient early service, good value

great staff, good bar and had a pool table. room was clean and of a good size.

we used the kitchenette for breakfast

kitchen not very well equipped. stairs very steep and not very clean.

very strong and stable unlimited wifi tv with many freeview channels

excellent wifi

room we had was well appointed with good tea and coffee in a kitchenette

gym is for emergency situations

clean, comfortable room and good breakfast

not getting early check in

staff were not wearing masks and there were kids running around the adult bar

he went out of way to accommodate our early check in and also guided us with few tips to explore london

a last min booking after we had a property cancel on me and my 3 3 kids stuck in london everyone was very

the location is very handy

location wifi

i liked that the property offered breakfast and that is free for the kids also the hotel was clean and the staff friendly

fantastic service, rooms were great and even had a gym!

perfect location for twickenham stadium. good breakfast. nice, friendly staff.

really enjoyed our stay, friendly staff and a cooked breakfast at weekends

great bar on the ground floor

wifi was available free of charge as well it's a great price you don't even get that in most hotels

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he had closed the

the bed was comfy really nice staff and good selection with the breakfast

breakfast and lovely polite staff who were very helpful

the wifi was spotty and the beds were very basic (not much padding) (+)the wifi was good (+)express, sainsbury s, costa coffee few steps away, kind and helpful staff, nice breakfast, good wifi (-)didnt find much to conplain about, wifi could be more stable and faster for video calls (-)wifi was spotty, and with a teenager, that s the end of the world (-)there is a free wifi connection but its not working (-)wifi week at the superior floor. (+) free wifi (-)wifi disconnection during video calls and slow technical maintenance response to fix an outlet in (-)beds were not comfortable and the wifi was disappointing

the lack of self-service laundry facility

staff were kind, and offered us a late check out. room was big and clean.

after breakfast next morning the water flow into the sink was fine

we had a family room which consisted of a king size bed and a fold out double sofa bed for the kids

wifi was fast, but you have to register once and log in every time when you come back to the

a shower and when it did work wasn t very good, but of a dribble shame about having to close bar at 10pm but was fine as loverly room to chill out

delicious breakfast

parking was a bit of a challenge - weekends are fine but weekdays you will have to pay for parking

close to kew gardens with good parking

also we requested the possibility of a late check out and they allowed us to stay slightly longer than usual which we really appreciated

the tv didn t work but the secured wifi connection made up for it

us how to get in but mentioned nothing about the breakfast

and spa were lit up with beautiful led lights as were the room

everything was great! worth it! nice pool and sauna too!

my room had poor wifi connection. to make it even worst the lte signal was very low.

and room service is perfect

just that the spa was closed.

laundry room was very clean, but unfortunately the washing drums and rubber seals are dirty and in

oktop), sink), which is optimally positioned for short

loved the late check out

in the kitchen area not working had to plug the kettle in another socket on the table under

perfectly designed and wonderful to have a kitchenette. excellent shower.

bar downstairs is great with music and the food looked great

free wifi price

good wifi

allowed me early check in which gave me time to grab a shower before the match

wifi connectivity didn't work at all in the room

were only 2 little things i didn't like, the room was a bit small and the wifi never worked

lovely hidden gem with a bar downstairs to relax highly recommended

wifi access didn t work - didn t need it so didn t follow up

room quite small, weak wifi signal strength in particular room

location, breakfast and bar were great

free-wifi

wifi didn't work

location, good wifi , safe location, friendly stuff

wifi was was going up and down all the time, so watching the funeral on my mobile through 4g was

free wifi worked well

was expecting a proper breakfast but there is a shared kitchen that you can use any time of the day

ard in the kitchen

simple breakfast provided, good for a quick bite

wifi and a television with some free channels

property was really close to the underground, lots of shops around, room was clean, breakfast ready everyday and utensils clean, the owner was really nice and managed a conversation

wifi was good

minor inconvenience, wifi was a bit spotty at times

get on well with the wifi, used 4g instead

staff made a lot of noise in the kitchen and corridor near my room

clean, very smart, lovely friendly staff free parking and very close to hounslow central tube station

kids loved

does say on their own website that they offer room service, we weren't sure till what time or if they did as there was just the menu for the

had an issue with a lady and kids in the hallway outside out door

we really appreciated the free wifi and the decorations for my partner s birthday were lovely

good room service

station and other food places together with a shop just in the same building, friendly staff, wifi is

the staff on breakfast was also very helpful and great, especially i want to thanks to miss selvia , she was

ailable at the demand in the reception), wifi

i liked the breakfast, the location, price

morning we had to face a really crowded breakfast

also the wifi wasn t great in our room, but it was working great at the bar

the staff at the hotel and bar where lovely and very helpful

very comfortable bed and a really spacious room. delicious room service food.

not a lot of hotels in the area serve food, let alone offer the full menu as room service

delicious room service food

wifi wasn't working very well.

the free wifi was good too

the bar had great food, the staff are really friendly & accommodating & the beds were so comfy

rooms, friendly staff, great bar with lots of drinks variety and sports

i guess the property has wifi for those who need it

smelly no tissue in the toilet the flush wasn't working there was mould everywhere not good for kids and asthma patients

value for money, nice staff and good location with plenty parking spaces.

i had my 2 teenagers and 2 small kids with me and it was our first time in that area, so we did not really know where to go

staff very friendly as always, food at their shisha bar was lovely

my kids struggged to sleep on the beds

breakfast was a little unusual.

warm, clean , well equipped rooms and milk, juice and a mini breakfast provided

location and breakfast basket

very great breakfast. at least better than premier inn.

get

the best part is parking is free

did not stay for breakfast as we were on a tight schedule but the breakfast bar on our way out looked very inviting

also accommodated late check out

laundry would have been good but mainly because i was on a rowing course and kept falling in the

no reasonably priced laundry nearby.

local shops and kfc etc to keep the kids happy

was next to the laundry which gave it a chemical odour the entire time we were there

insecure wifi, good for basic google searches but not fast enough to stream

it was down stairs and was dark and the stairway and hall was littered with laundry etc

was clean, with hot water and good wifi, we could leave the baggages in check out, the area is safe and easy to reach, good

window opened to the laundry room in the hotel and the bedroom window was next to the smoking area so from 9:45am the

one of them gave my kids some sweet treats and offered us some tea and coffee

parking fantastic

of was dirty, to top it off the cold and hot tar are the wrong way round, not good when you have kids, not the room i booked online it was a different one, not good but the kids where happy with

not an ideal place with kids

liked cleanliness, location, a british-style house, free parking spot, and a friendly member of staff

was very nice, we made use of the spa, room service and sky bar

my 3 (well behaved) kids are tall and almost 16 years old, the water is 1,20m deep, one child is 1,84 m

the bed was super comfy and the staff were so friendly. pool and spa were amazing.

really nice room service. not overly expensive. great pool/steamroom/sauna.

really good with a great range, omelettes made to order and even had a pancake maker which the kids loved

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

the laundry that was supposed to be clean, smelt disgusting

limited parking, but very helpful staff

location was excellent and free onsite parking albeit slightly limited in numbers

ideal location, car parking was a real bonus too

we stayed here with kids and really enjoyed our experience

the gentleman on reception was so helpful to assist me with an early check in

my kids especially enjoyed the cooked breakfast

wifi was free bathroom was clean there was a fan to help with the heat it was a small space, but

maybe it was a family with kids

had the best time dancing in the bar with all the locals who were really letting their hair down

the free wifi

couldn't utilise the 'free' wifi for work, as it either kept dropping off, or wouldn't let me access any sites as it wasn't

wifi was iffy and didn't really reach the room

bar , service and standard of the room was all top notch

9 mins from tube station 20 from shepherd's bush empire. nice bar great food with 33% off

the staff handled the situation really well, letting us stay in the bar until we had arranged an alternative and helped us by speaking with booking

nearby restaurants and grocery stores, and there was a bus stop in front of the hotel and a nice bar belonging to to the hotel

vibrant entrance to the bar and restaurant. my bronx room was stunning.

bathroom was a good size and clean, there was a tv, free wifi and a nespresso machine with pods provided and milk also provided in a mini fridge

there was a plentiful breakfast, i was very satisfied.

breakfast was simple and

breakfast a little late for working people

location is great, for the price we paid getting breakfast included in that was awesome

the breakfast buffet also was very good

great position, excellent staff, quiet room, late check out, cooked breakfast (no bacon)

the wifi password is nt displayed in the room

parking, free wifi, free breakfast, staff was really friendly and nice to the kids, large room and ensuit good

great wifi superb room very comfortable bed very clean great tea and coffee facilities

very clean and modern. polite staff and good wifi

sized room, had own bathroom with shower and small kitchen area in the room too, perfect for my stay and easy access to the main stations and the

we were given a late check out for 2 extra hours

however, as the mini kitchen had a sink, this issue was easily resolved

there was a small kitchen area with electric hob, microwave, fridge and a selection of pots and pans

having a functional mini kitchen

friendly, helpful hosts. good clean comfortable room and excellent breakfast. parking on site.

even gave ideas of what to do while in richmond, including organising a game of golf

also a diverse selection of whiskey behind the bar and its very clean and cosy

they need a secure free wifi service, not just a public sign up network

fantastic location. excellent breakfast. friendly & helpful staff. lovely bar. nice atmosphere.

there was no room service or breakfast.

free onsite secure parking was available along with free wifi for the duration of our stay

wifi was fine

wifi is very poor

paying for wifi in room

only winge i have is that breakfast was a tad disappointing, only scrambled egg offered on the buffett and as it was just due

also liked the gym

matress too hard room service didn't clean the room properly

the restaurant and bar area had a great atmosphere, ideal for relaxing before or after a match

check out time was then way later than expected and the spa facilities were lovely

selection of channels in room and only 1 could have wifi

breakfast was very good

was hit and miss, as it s room service sometimes stuff was cold

arby tube), parking available, wifi working without issues.

having a small gym on site is a nice surprising perk

expected for rooms above a working pub it was quite noisy with customers in the bar and music until the pub

parking great breakfast

the parking was free too which is always an added bonus

parking was on the street, with a permit provided by the pub, i think they save the parking on the

friendly member of staff and free parking was good

early check in available, near the train station

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

kids running and screaming up the corridors between 10pm and 1am when having to get up for an early

location/ convenience after getting off flight late in the evening with 3 young kids.

noisy kids running up and down the hallway during the evening

andard connection)

very comfy beds nice big screen tv excellent free wifi shops supermarkets restaurant are walking

wifi connection in the room was poor, i assume the router was just too far

wasn't spotless) and there were no instructions for tv, wifi or heating

wifi was very bad , disconnecting and with week signal

wifi was very patchy and intermittent and there was a significant amount of noise, partly from the

i requested for late check out and although he had called deep cleaners still he agreed