wifi was poor.

doors in my room shut very quick which can be dangerous for little kids, they are also very loud

plenty of parking

parking good. location good all ok

room only had a functional snooker which the kids enjoyed all other gadget weren t

facilities were good spa and leisure

excellent reception staff. clean, spa was great thank you

the breakfast was first class

the breakfast is definitely worth adding

struggled to connect to wifi

friendly staff, great bar & restaurant with fantastic food

clean room friendly helpful staff cleaners and bar staff were great

fab all round service and a superb pie and chips in the bar below

the atmosphere in the bar and restaurant is fantastic

it’s got a fantastic restaurant and bar below , and the rooms upstairs are lovely in

extremely helpful, i had an interview , and on day of departarture/interview, they allowed me a late check out, this took the pressure off and i got the job so all in all excellent,

staff were helpful, swimming pool was great with kids, lovely food and a fan for the heat

spotless clean , the bar and amazing meals and staff in restaurant never use the swimming pool or spa etc but by people do only first class, thank you copthorn for hundred percent perfect stay

good price. free car park. managed to get an early check in. good sized room.

the gym facilities were also

kitchen area was great for making breakfast in the morning along with complimentary tea, coffee and

property is incredible inside and out… from the bedroom to the incredibly large kitchen/lounge to the amazingly designed modern bathroom

theres a kitchen area with a full size fridge not a mini fridge like most hotels and a decent cooker and hob

space. washing machine. kitchen. peaceful. tv

so not homely but it was sparkling clean, everything you need in a two double bedroom flat, with kitchen and living room

i was with two kids so she helped us getting cereal and everything she possibly could to help kids have breakfast

we had a drink in the bar during the evening which was served by friendly staff

lovely staff, bar area was clean and comfortable

it was clean and good size with kids

the bed was super nice ,room perfectly clean and the breakfast was good

was spotless, staff were friendly and hotel bar was a bonus after a hard day at work complimented by the rooms low price i would definitely

friendly staff. very helpful. lots of parking and great location for me

liked the fact there is a lift to floors that's a plus and room service available

also no prices up at the bar and was charged 5

we wanted food or a drink when we checked in at 2 and both bar and restaurant was closed

that my brother who met us on friday at the hotel for a meal received a parking fine

stunning hotel, breakfast was really good couldn't fault it at all

good value, i really like the kids bed is a proper comfortable bed, not a sofa bed.

beautiful bar area

staff were a little patronising, felt targeted as were told “need help kids” as grown women and as we look young for 25 year old women, it felt a long process

the small touches were incredible - a welcome card on the desk, takeaway hot drinks cups in the kitchenette, toiletries, lots of towels - just a really really nice place to stay

including a communal kitchen

town center, bed was very comfortable, tea, coffee, and bathroom stuff all supplied plus a full kitchen available if required

- communal kitchen, amazing decor and spacious rooms with a very comfy bed

the shared kitchen was a pleasant surprise and a group of us sat in there to eat our takeaway

good bar and

pity the bar shut at 10.30

lovely staff, especially the man working on the bar on a busy friday night

the bar was a pleasant retreat at the end of a long drive

location a hidden gem, really friendly staff , awesome food and great bar with fantastic

on the evening the flirts bar is really friendly

host was amazing, bar had a buzz about it you don't normally get without being full on

would highly recommend this place to all adults

staff were super friendly, food was amazing, bar was cosy and friendly.

host was lovely, and opened a small and cosy bar for us even though the next door club was closed when i visited

an early check in time of 2pm was very handy, and self check out just as convenient

we were asked for early check in payments!!! first time i heard of this. no breakfast available

huge bathrooms to boot which is great when bathing kids

welcome---early check in wasn't guaranteed but all 4 rooms were ready on arrival (12

i was afforded an early check in for which i was extreemly grateful

information pack in room to explain the spa facilities no room service menu, and no low calorie sweetners provided

there were alot of kids who were left unattended by their parents

everything is good. my kids enjoyed pool time lot.

pool was closed 7pm exactly the time we arrived and the kids were anxious to go there

no hair dryer,no phone in the room no room service menu

missed tv & internet, although there was a tv in the bar of a night and internet access in the main building

the bar and restaurant weren't open due to tier 3 rules

i was in the car with 3 kids and i was booked for a dinner with a group of friends

the bar had a traditional pool table and catered to my thirst for a chilled pint of guinness

this was all served in a kids party bag with no protection from handling food due to the current covid situation this was

asked for late check out as i had to leave for training session and my wife wanted to stay in the room till 3

room is quiet and bed so comfortable. loved breakfast

loved the staff, the £3 secure parking & the big rooms, kids area with books

only had 2 towels in the room and there was no room house keeping and staying for 3 night was as kids can be messy and also the toiletries in the bath i'd say was only for one person

pleasant staff. ev charger. free parking.

the room was very nice and clean , there was free wifi and a tv was provided

also late check out time and breakfast served until 11am which was also really great

really easy check in and check out and wifi is amazing

no pool or gym

bonus was having a gym

had a family room as we was travelling with young kids

kids and parents screaming and banging late at night

good value for money. staff very friendly. my kids like to stay again.

the bar closes a bit early

kids enjoyed very much ud83dude04

breakfast was good

breakfast was amazing

walking distance into city centre and rooms were clean and breakfast was good.

plus kids eat free

nice little bar near reception too

super friendly and efficient staff very comfy bed no husband or kids present.

d helpful) staff, great food and generous parking

there was good parking on site

there is plenty of free parking for guests

apart from there could have been a garden area outside to sit not just sa gravel parking

ely was great comfortable room was nice and clean bed was good lounge really nice and the breakfast and evening meal was excellent bar good

free parking on site was very handy indeed

lovely breakfast room and bar area

wifi was a bit glitchy.

shower head so you can shower if you don t want to wash hair no draught beers on tap in bar

secure car park, bar , clean spacious room, tea and coffee in room

the lift wasn't the best either but worked ok bar the door not opening very well

the welcome area and bar already look like they’re making big improvements

also there’s a nice little bar next to reception that’s open til late

sports channel put on request to watch in the small bar

complicated instructions to using wifi

bar opened 24hrs

noisy with kids running along the corridors, 2 fire alarms back to back, staff attempted to enter the room and

first night there were school kids running up and down

the desk seemed to be open 24/7 and they were really accommodating with extra requests around the kids staying with us

very clean amazing hotel good value for money great pool too

the breakfast could have offered more choice

too many kids in the pool.

to many kids running lose

rooms were brilliant massive tv good internet gym pool location wicked loads of parking

wifi wasn t great in room

bar downstairs and a restaurant also a lovely pub just around the corner that did

have room service to order as we never finished at our wedding reception until 1am , ensuring everyone

good wifi connection from the room

breakfast was excellent

food was nice i had and evning meal and the breakfast was a lovely calm experience would go back when in the area no problem

super clean super comfy quiet good shower good english breakfast. fresh!

great value for money with a top notch breakfast included (great fry-up, chef

a lot with work and normally hide in my room, but for once felt so comfortable i sat in the bar on my own

large period room with a comfortable bed, plenty of pillows and a whirl pool bath

probably the best lasagne i've ever had, nice bar and restaurant area

great stay made use of the bar this time and felt it the day after, the staff were great the food was great easy to find and

everything was good. maybe slightly pricey for a holiday inn. tiny gym.

i would have preferred a solid bar of soap rather than liquid.

checked in of friday night to be greeted with kids running riot

the staff in the bar on saturday night we re just brilliant

room service breakfast was excellent. arrived on time and delivered with a smile,

ke a big lounge with comfy sofa and armchairs) and the breakfast in the morning was very delicious

wifi was free to all guests

the bar area was lovely to relax in

wifi was very good but after changing rooms to move away from back of hotel

, came to fix heater too, i lost the hat so he helped me out alot , other guy helped me out with kids places to visit, the king rooms are big and bed are super big although the pillows are very

very quiet. good, free parking. pleasant staff.

required when paying cash which left me a bit short on money that i had planned to spend on the kids for the weekend

my room was excellent, spotlessly clean , the bed was comfy , full signal for free wifi

convenient location for casino lots of parking great full english breakfast

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

kids enjoyed the pool area.. plus s was easter and stuff done a little egg hunt for them

the location, facilities, space for parking and the services were splendid ud83dudc4c.

it was very clean. staff.weere very friendly spa was a nice treat

the pool, the food and the value as the kids go eat free!

love the activity packs for the kids and the snacks extra

wifi

designated parking

was well laid out and easy to locate clear instructions for everything you need as a traveller , wifi, plenty of information about the local area etc great communication with owner

pretty clean,has a great parking area behind the flat and gorgeous kitchen to cook your own food if anyone has its own

just do with a bit more equipment in the kitchen - a cloth and some cleaning spray for example

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long hallways

we took the bedding off and the kids slept on the floor instead which was fine

the bar has a decent pint to drink too

location was great. staff were really friendly and helpful. they were lovely with the kids.

piano in lobby with kids making a racket

i wanted a cheap hotel a short distance from where i was playing golf the next day and the hotel provided that

also i arrived a little late but there was still some service at the alcohol bar which was good

breakfast was smashing and the bar staff when we came back from our evening out were very accommodating well

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

the bar / restaurant area was nice and the food was definitely a bonus!

very friendly and helpful, room was clean and comfortable with a lovely view looking out onto the golf

room directly looking out onto the golf course

plenty of free car parking and nearby crazy golf and pub

lack of wifi in the cabins was a disappointment

food good, bar good, staff good and helpful, room clean.

bar and snooker tables if you want them

the bar lady was so kind she even rang an uber for me to save me money getting into the town

beds were awful, noisy people run up and down corridor till 2am loud music till 12 so kids couldn't sleep

with an unsafe atomspshere and weird men walking round stealing drinks and trying to talk to your kids

staff great used bar for food lovely! local’s lovely

late check out was no rushing around in the morning

we ordered room service and food was good value for money as large portions and very tasty

good wifi, just an overall good experience

the attempt to make me pay for wifi

excellent breakfast which kids enjoyed and clean room

everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with good food thank you for everything and much success in the future

we were given complimentary late check out at 1pm ( usual checkout is 11am which is still a decent time

gym,,was great food was great

i asked for late check out unfortunately couldn't extend the booking

everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with good food thank you for everything and much success in the future

the staff, early check in

and the gym could have better facilities and a bit more

they gave us an early check in, and ensured we had rooms next to each other

location, great staff, great value for families as the hotel provides kid's meals and free kids breakfast if you order an adult breakfast

the staff was very friendly and the breakfast is good value for money.

great location kids loved it the breakfast was lovely

room was very comfortable and had a gym.

the gym access came as part of the stay and was very good

breakfast was great, loved the waffle machine and the colouring for thr kids was great as i was on my own with them lots of choice, 2 sets of coffee and juice machines as

great location, spotlessly clean in all areas very good breakfast, bar service very good.

wifi was very hit and miss

the breakfast was spot on and the room was surprisingly quiet given its right in the middle of the bars

only thing i m not okay with is the wifi, basically i m using my own 5g

staff were extremely friendly and the breakfast was delicious

staff for the morning breakfast buffet were excellent and helpful

room, breakfast, gym, friendly and helpful staff

the hotel seemed quiet, no noisy neighbours, screaming kids etc

the drinks in the bar were a little expensive

he sorted us out an early check in to get ready for a wedding after our original accommodation wasn t suitable and we

the hotel itself has a gym, bar and room service is available for food

nothing was all great. maybe the gym could be abit bigger with more weights

staff friendly & helpful. great facilities with an onsite laundry and carpark

loved the little kitchen - tea/coffee fridge

the gym was rather small.

the gym was a plus

lovely little spa&gym area

room was spacious and the bathroom quite nice too

hotel facilities are really good, the spa, gym and pool are all well equipped and a nice way to chill out after a busy day

swimming pool

on,y small niggle was that the free wifi was a bit slow but that s not an major issue....

the wifi connection was terrible.

great location friendly staff. bar open till 2 am. nice clean rooms

great location near to birmingham arena. room clean and comfortable. breakfast excellent!

breakfast was much better than expected. staff were knowledgeable and friendly

be on the breakfast hall on early. make sure you put on the sign for room service.

the staff member who served us at the bar at around 1am was also very friendly

the music in the bar area was too loud for my taste but that's just me.

lovely hotel, very clean and comfortable and great bathroom. breakfast was 10/10

breakfast was wonderful with a good variety and was nice that it accommodated for dietary

there is even a gym in the basement

kept knocking on my door when i had done a late check out already

late check out and the size of the room and the friendly staff.

my kids get treated like family

allowed late check out to which we thought was great

location and breakfast were nice.

the staff were super friendly; from reception staff to breakfast staff and cleaning staff

nice colouring packs for the kids nice big breakfast with lots of variety clean location great

early check in

the gym is empty and too old

complimentary drinks, coloring books for the kids and home comforts really helped make this stay extra special

couldn’t find option for breakfast in room

spa had too much chlorine in pool

lovely efficient staff, wifi good. excellent location and facilities.

so when we arrived late in the evening i had to leave the kids alone in the hotel room and go to reception (23 floors down) to order room service for the

this resulted in us checking out early and not taking full advantage of our night away from the kids

we had a few drinks in the bar on the evening and the lady serving us was

wifi is good but not strong enough for high-volume websites or streaming a movie

mini bar great asset

wifi doesn t work on my laptop

the bed, 2 swans made out of towels, and some soft drinks

very welcoming, rooms were beautiful, plenty of room, mini fridge, tea making facilities bar downstairs, restaurant, lovely breakfast choice of continental and cooked

the cleanliness of the gym

fantastic room service

i didn t call down to reception as i didn t want to wake or alarm the kids

great location, room and facilities including the gym were exceptional

kids running around late at night

reception & bar staff pvery pleasant and helpful

late check out

check in a bit late at 4pm and no early check in

no early check in

small bathroom, not much space. no gym

the staff at reception and bar are excellent.

setting and ambience the bar is awesome with great cocktails also , new york style breakfast was aweaome

interior decorations of the rooms and all common spaces( restaurant, bar madeleine, staircases)

requested a slightly late check out and was shot down without even trying

but only £15 for a late check out till noon

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

late check out that was really good as we check in very late at night, so because of that we could

any extra frills (late check out, bag storage, tv and wifi) cost extra, but it's super easy to add them on

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

confortabile good breakfast and gym aswell the bed confortabile and the person from reception very helpful many

after seeing teddy,we came back to the hotel and stayed in the bar till about 2am

comfy room, as we had a late night the free late check out was very welcome the multi storey car park round the corner at

very clean and comfortable. friendly staff the free late check out was a great surprise!

clean and modern, with super friendly staff and a great bar area with a pool table

perfect situated in the centre of birmingham good working wifi , with also airco in the room

room service food good

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

very friendly staff, both on reception and delivering room service

he wifi worked well

they gave us complimentary dessert for our anniversary and allowed a very late check out so we could have a lie in

bad to say just prefer them to tell you on the day if you can have a later check in rather than calling in the morning as if you plan a night out you can t really

tired just needs revamp can get noisy and cramped for space in foyer and bar area with the conference s that are held there but thats a minor inconvenience

room service was amazing.. pizza 24/7 is a brilliant option for hungry guests!

daily movement of vehicles in front of the main gate i was there from thursday to sunday no late check out even for an extra hour i have to pay for every single extra

no remote for tv, had to ask, menu for room service, but no phone to

no room service, no cleaning,

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

room service menu could be some better than the one in room.not any choice

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

would have liked a night cap in the bar when we got back but it had closed at 8pm.

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

great bar with real good prices

bar at the bottom didn't have very good beers

great place and desk guy was sound and bar beside great crack in station bar very friemdly

room service food was excellent as was service

we ordered room service for our evening meal

a huge shoutout to shesh, ashley, and patrycja, on the day and night shift at the bar and restaurant you all are amazing

there was room service available

big beds and clean rooms with a bar and breakfast option in morning

it was clean. the security and staff were nice. you can pay for late check out.

clean rooms play area for kids

at 630pm both mornings they delivered the laundry fir half hour with a tail lift wagon

and helpfull staff, rooms were very clean, continental breakfast with wide choice, walking distance to restaurants and shops, great velue for

this in itself is ok until the laundry truck arrives around five in the morning

liked that breakfast was included

good but they don’t have early check in you have to come at 15:00 you might need to wander outside till the check in time

breakfast was very good location for the o2 was excellent

i was a bit concerned for the barman as he seemed to be on his own on a sunday afternoon, greeting and showing guests around as

bar with a lovely atmosphere

i didn't like the breakfast. not that much choice

staff we're lovely and 24 hour bar was a bonus!

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely selection and well prepared; rooms are clean, great location, hot water and

breakfast is good

staff were friendly and helpful. the room was clean & comfortable. decent well priced breakfast

staff very friendly great location clean brilliant gym and pool

pool, breakfast

wifi within room goes slower!

loved the use of the iconic university pool

i can t comment on the restaurants or bar as all these facilities are currently closed due to the restrictions

beds were brick hard and so uncomfortable, pillows were horrific, none of us

setting up the wifi connection was not as easy as usually

great value for money with a lovely bar and private gym

wifi signal was very poor in the rooms

also ran out of water at the gym on two days, maybe a water

would’ve been nice to have a smart tv (netflix or disney available) for kids.

no kids menu, shower floor could have done with a scrub as the grout was very discoloured.

the late check out time of 12pm

helpful staff, friendly face upon arrival, breakfast staff were amazing with my kids, they were friendly and

very modern with nice bar area and separate dining facility