bed comfy, choice of soft/firm pillows, free wifi

the bar staff the bed was lovely and the breakfast was great

breakfast was excellent and amazing choice and on second day we didn't have time for long breakfast

breakfast was fantastic with plenty of

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

too many kids running around, disrespectful to other guests & unsafe due to where they were

to have to wait for everything from service at the bar, pool reception and room service

use of the pool, free wifi , yogurt at breakfast yummy

room price was expensive without breakfast and hotel pool access

the room service app refused to work would never reccomend th

there was a comfortable sofa in the lounge and the wifi signal was good

number 70 has lots of windows looking over grass at the back and out onto to the grass and parking area to the front

wifi a bit slow at times

have your own parking space next to the property

generally - with this property you have a self contained flat with everything you need with a car parking space, room space, netflix, wifi etc - absolute value for money in comparison to hotel

- communal kitchen, amazing decor and spacious rooms with a very comfy bed

town center, bed was very comfortable, tea, coffee, and bathroom stuff all supplied plus a full kitchen available if required

even have use of a communal kitchen if needed

the small touches were incredible - a welcome card on the desk, takeaway hot drinks cups in the kitchenette, toiletries, lots of towels - just a really really nice place to stay

used the communal kitchen (which was very clean) to make some dinner rather than have a take away

breakfast was good, although, i would've liked a few more options with the full english, but can't

staff were friendly, the room was comfortable and clean. the gym was well equipped.

the lady on the desk when we checked in and the lady who was working in the evening and breakfast

would have preferred more tv channels as no channels for kids.

the bar food was average but the breakfast was great!

the facilities, the bed was so comfortable and the pillows, the breakfast was wonderful, the bar really loved it and bar staff were lovely and polite

double beds the second room was to much the same standard but with a king size bed as ther were 3 adults so 2 rooms

the staff were friendly and welcoming, the room comfortable and the breakfast outstanding

nights sleep really comfortable lovely staff all excellent will fully recommend to others breakfast good and nice garden

great value for money with a top notch breakfast included (great fry-up, chef

breakfast was smashing and the bar staff when we came back from our evening out were very accommodating well

also i arrived a little late but there was still some service at the alcohol bar which was good

early check in on christmas day fulfilled so i was able to return for the night later and get

staff wer friendly we wer served by a guy at the bar after a night out had a good chat and took out drinks upstairs to drink in the room

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

free parking, there is also a top tracer driving range and a restaurant

parking a plenty and free in a private car park

the lovely view of the golf course literally on your doorstep

everything was spot on, good food and nice bar too

plenty of free parking available

room is quiet and bed so comfortable. loved breakfast

you still owe me 10 which i paid for the so called late check out wherein i checked out at 10 am

another ev charger

pleasant staff. ev charger. free parking.

it's the only thing you need to upgrade, i did not like the fact i had to pay extra for room service to have it brought up to

good wifi connection from the room

the rest of dishes i ordered for my room service was nice though

loads of parking, good location, excellent staff well managed.

bar downstairs and a restaurant also a lovely pub just around the corner that did

clean good breakfast friendly staff.

the bloke behind the bar twice over charged for the same drinks

the atmosphere in the bar and restaurant is fantastic

fab all round service and a superb pie and chips in the bar below

comfy rooms and a bar plus beautiful meals this place is just right if your working or visiting friends in the area

it’s got a fantastic restaurant and bar below , and the rooms upstairs are lovely in

noisy due to other guests screaming kids and slamming doors i slept only 4 hours

definitely not a hotel for kids

the rooms were clean not ideal for kids though unless you request a room to the back

was comfortable & clean & across the road from the venue we were going,the bar staff were very polite & very pleasant

staff were very friendly and helped massively, and the room was spotless and very cosy, breakfast was delicious with various choices available

pool and gym were free

lovely modern rooms. great staff, clean, lovely pool, dog friendly

the free mini bar was a really nice touch

the beds were great to sleep on and the gym, spa and steam room were very enjoyable.

pool great . staff fantastic. rooms clean. delicious food . fab breakfast

huge bathrooms to boot which is great when bathing kids

we were asked for early check in payments!!! first time i heard of this. no breakfast available

i was afforded an early check in for which i was extreemly grateful

plenty to choose and location great for getting to most places ud83dude00 we were playing in golf tournament and coarse 3

welcome---early check in wasn't guaranteed but all 4 rooms were ready on arrival (12

lovely and clean and great choice of breakfast. staff friendly and very helpful.

have a lift, lots of stairs very awkward to take luggage especially if your with the kids

very poor wifi and no lifts so going back and forth with bags up stairs was an issue

the pool and jaccuzzi was cold

when we arrived later than expected with tired kids the staff were very hospitable and allowed us to order in food to our room as we didn't fancy

reception very helpful as is the bar staff

luckily didnt wake the kids

no breakfast

room was great. breakfast was great.

could hear kids running and jumping about at

is not a purpose built hotel, although the bar and dining areas are well-thought-out modern additions

nice bar area to enjoy a gin or two :) staff were so friendly and efficient

lovely bar area and restaurant

we had salmon and pork dishes for our dinner and a full english breakfast in the morning

breakfast was delicious and they even offered room service for a small fee

safe parking too

nice and clean bed was good lounge really nice and the breakfast and evening meal was excellent bar good

comfy and clean breakfast, was excellent

free parking on site was very handy indeed

little gem, staff were fantastic, nothing too much trouble and a lovely breakfast as well

checked in of friday night to be greeted with kids running riot

gym is really disappointing unless you are looking just for a trade mill or a bike

fitness room was very poor no weights or dumbbells above 4 kg there is room to place a multi gym just needs to looked at as a lot of guests like to

we had a parade view which the kids absolutely loved and was a good experience but people were smoking under our window

small gym. small room

secure car park, bar , clean spacious room, tea and coffee in room

the welcome area and bar already look like they’re making big improvements

the lift wasn't the best either but worked ok bar the door not opening very well

sports channel put on request to watch in the small bar

also there’s a nice little bar next to reception that’s open til late

we had arrived on a bank holiday and that evening the bar and other parts were not open, which was a shame, but was not a problem

host was amazing, bar had a buzz about it you don't normally get without being full on

the best hotel to adults ud83dudc4c

staff were super friendly, food was amazing, bar was cosy and friendly.

on the evening the flirts bar is really friendly

i chose to get room service and the food was awful, chicken like old boots with a tiny wilted salad, very far away

nice warm room - staff here are fantastic and room service, out hours facilities are really good

had everything needed for a trip with kids for a tournament

early check in available at 1.50 pm

lovely comfy room great staff good breakfast

had a kitchen with hob cooker, microwave and fridge with all accessories needed for cooking along with

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

only bad thing: poor wifi

the kitchenette was a lovely surprise

really convenient and easy parking - single room plus breakfast only around 50 -a bargain.

no entertainment and not alot to do for kids

breakfast was amazing

lots of doirs slamming and kids playing in the corridors making lots of noise.

it had everything within a 10 min distance the pool breakfast and rooms were great

everything is good. my kids enjoyed pool time lot.

only constructive criticism we wanted to highlight was the room service,the sandwiches we ordered were soggy/bland and expected better as it does not reflect

spa,pool steam room etc

room, we had an exceptional meal, the staff where brilliant and the spa/gym where very

staff, welcoming at reception when i checked in, breakfast service was good as well as room service

there is a great spa and gym

location and use of ev charger

convenient location, friendly receptionist, good food options on site - ev charging outside!

non smoking room smelt strongly of smoke. noisy due to proximity of ev chargers

were not enough ev chargers at the service station

clean, excellent shower, spacious room, brilliantly positioned re ev charge points.

however breakfast was very good and staff very welcoming

clean, good parking and friendly

clean, very friendly staff, room service for food and good location

and tidy, they have friendly staff and very good room service plus they gave us some money back as we didn't receive all the food that we ordered

the sofa bed was made up for the kids and very comfortable

staff, the use of parking, the breakfast and speedy check in/out

we loved the room and the breakfast

lovely staff, bar area was clean and comfortable

location, friendly staff, very clean and comfortable. fabulous breakfast.

nothing really as i felt that it was a nice experience and sort of kids / family friendly

you can t order room service over the phone but have to go down to the reception to order food

bed, nice shower, great facilities, free parking

was excellent, easy to find and plenty of parking

good parking

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

the bar area was lovely to relax in

breakfast in bed was nice but for 150 a night i would've preferred it be included in the price

usage & bacon), but that could be personal preference....

breakfast could have been better

great room service, very helpful staff, great breakfasts

kids playing in the car park climbing on people’s cars people smoking pot in the entrance to the

was amazing and bar facilities was great

nice bar and restaurant downstairs

of a pub and the noise was terrible, from people shouting outside and underneath the window to kids running in the stairs and corridor shouting and slamming doors

venue for functions,great general bar area and amenities

good breakfast and secure parking.

wifi signal was poor in room 10 i used my hotspot so wasn't an issue

good food and staff, wifi poor and it was supposed to be a new system

great value met our needs at the time and the breakfast was a bonus

no wifi in my room

location a hidden gem, really friendly staff , awesome food and great bar with fantastic

good bar and

lovely staff, especially the man working on the bar on a busy friday night

everything was lovely except the choice of cider at the bar lovely stay

and bar were really good, food was excellent

busy spa n no kids pool

despite restrictions the hotel had a full room service menu and i had a very tasty evening meal

we decided to have dinner in our room and again the bar staff were fantastic in helping us

the gym facilities and swimming pool

room was nice, clean and very spacious

very comfy bed temperature amenities eg kitchen toiletries very quiet check in lady was lovely the bath vanity mirrors with lighting and

theres a kitchen area with a full size fridge not a mini fridge like most hotels and a decent cooker and hob

kitchen lacked cooking resources and had minor issues with the wifi but staff were great and helped

kitchen was there but not very well equipped

so not homely but it was sparkling clean, everything you need in a two double bedroom flat, with kitchen and living room

also, very good english breakfast

good breakfast

too ad the bar was closed but all minor

the breakfast was huge and everything was cooked so well

beds, the attention to detail was incredible, the victorian theme was so lovely, even down the breakfast the following morning, you had tea in a tea pot with a tea strainer etc

staff were excellent, and the bar and beer gardens were superb

staff friendly and helpful clean rooms and bar area good outside seating fairly priced

close to villa park, staff were beyond obliging and friendly, was a good atmosphere in the bar and the rooms were clean and ready when we arrived

the girls at the bar and reception were nice, decent and friendly

bar on match days is brilliant

kids and parents screaming and banging late at night

be helped but what i don't like is trying to manoeuvre around all the tables and chairs in the bar area where you need to pass to get to the rooms

calling me repeatedly at 9am & 9:30am to tell me late check out wasn't available

had a family room as we was travelling with young kids

bar & restaurant on site

breakfast was great

breakfast was a bit haphazard , ran out of hot food , took while to be replaced

) and great little bar area - staff very friendly and helpful

gym was only small, but i often had it to myself, the equipment was decent enough for a workout

daughter loved the gym

room service

night guests in other words i had 3 family's all breaking social distancing rules on my floor kids playing in

we booked for us couple and 2 kids under 2 years

the staff absolutely disgusting attitudes swearing , especially when kids were around

parking n room facilities

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

live loud music that didn’t stop till midnight constant booming beat sound kept us awake and in bar we had to shout at each

you might be tempted to pop down to the bar for a few pints

it was really quiet considering it was a saturday night, and while you can still hear the bar downstairs it was extremely muffled, incredible soundproofing

the check in process with the lady behind the bar was easy and she showed me to the room, giving me all the info i needed on the way there

the noise from the bar below

5) the team couldn’t do enough and we’re just so lovely and understanding with the kids

kitchen two rooms bed n bedding gym laundry

my kids were thrilled with the ice lollies on arrival and having the car park booked in advance made

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

good to have laundry facilities

spa bath left little black bits floating in water after using

check in was easy and even managed an early check in due to the room being ready

for money would definitely stay again the hotel is going through a refurb at the moment so no bar open on site, but this was clearly communicated before our stay

spacious room size , comfy beds , lovely bar and restaurant , lovely staff , ideal location

late check out at noon, included in the price

was good except : room service was not great, towels & bed sheets were not changed and room was not cleaned the next

til 11pm, we purposely did not stop at an external restaurant as my daughter wanted to experience room service

and hot chocolate was a lovely touch and £9 for a lovely breakfast was really reasonable (kids eat free too, bonus

room service menu but don't serve

extra bed for kids wasn't comfortable

staff helpful, got an early check in offered which was brilliant. very comfy bed and clean room.

staff, bar and dining area, in easy walking distance of station, museum, central chrches, library, metro

breakfast items was very slow, however there were a lot of guest eating so a busy

check in a bit late at 4pm and no early check in

modern rooms, very comfy bed and big for singles, bar downstairs and breakfast area nice

staff at check-in and bar all very friendly and helpful

it's a great find for me and a better alternative to other hotels in the area particularly the ev charging which is a great differentiator

cosy, excellent value for money, bar restaurant is a stone throw away, reception for hotel is inside the pub/restaurant, food is

got back late only had a few beers the bar person helped me set up my tablet staff were nice letting us have another

plenty of car parking and an ev charger (we didn't try it)

superb parking for centre of birmingham, clean and very comfortable room, and good breakfast.

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in the hotel and also we were not the only ones with a child

the bar has a decent pint to drink too

and clean, very spacious with good parking facility

little dated and we was quite a walk through the hotel with 2 young kids but wasn’t a huge issue really

good restaurant with a enticing range of dishes, and lovely breakfast in the morning

nothing, it was all amazing. could have left the bar open for a bit longer. lol

i would have preferred fresh coffee with breakfast

food, lovely bar and restaurant ,was extremely comfortable

breakfast included in the price of the room

very limited room service menu from

and convenience to the theatre very friendly staff great comfortable foyer/ bar and restaurant

the wifi was good too

no early check in available and then a large queue to check in at 5pm

not a bad little gym and lovely breakfast both covid friendly

clean, quiet and gym

the hotel itself has a gym, bar and room service is available for food

the location was excellent. food was very good. early check in was no problem which was great

very comfortable beds, great quality room service, very central location

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

you were kind enough to allow us to use the sauna and steam room before 3pm and allowed us late check out to which we were very grateful

on,y small niggle was that the free wifi was a bit slow but that s not an major issue....

free wifi from the 5th floor wasn't reliable

clean , quiet, great security, food, staff, location, pool

spa was incredible service was amazing room was so clean just everything

hotel in ideal location, clean tidy, friendly staff, breakfast on offer was very good, good

i tried many times to call room service to order a snack but the call didn't get answered, this was rather disappointing but

only thing i m not okay with is the wifi, basically i m using my own 5g

wifi was very hit and miss

good location, amazing staff like salim he is so welcoming, funny, a good entertainer made my kids laughed alot they're still talking about him and he also knows his job

on level six and it was perfect … loved the little touches that you’d expect at the price and breakfast was lovely

location and bar area and breakfast and comfortable bed great hotel!

gym is open 24/7

interior decorations of the rooms and all common spaces( restaurant, bar madeleine, staircases)

sonya served and attended us superbly to avery good start to finish breakfast

and i even used the gym

the breakfast was amazing

breakfast was also great and went on to a decent time- 11am

very friendly staff especially claudia, good with the kids

free gym free breakfast comfortable beds and pillows hot showers

breakfast and the services

bit or a delay/confusion ordering food in the bar that evening but we got sorted in the end.

given kids packs on arrival location great and close to bullring shopping

great little perks for the kids and the breakfast choice the following moening was exceptional with the most friendly staff

the staff were lovely especially the bar manager forgot her name

gym great, not crowded

like the fact you was able to get a late check out and the front desk was ever so helpful would stay there

the lobby and the lobby bar is amazing, you feel like your on holiday lol and the cocktail menu is great

the bar entertainer was excellent

perfect location, great bar area and super friendly staff

staff were lovely, they have a beautiful bar area and dinning area

i waited a long time for a pre-ordered room service meal

gym & swimming pool was a bonus they were both spotless

comfortable bed great tv wifi is strong cleanliness

i did not use the restaurant or bar so can't comment on those but i was offered the option when i booked in

no mushrooms at breakfast

location, friendly & helpful staff, early check in

really enjoyed staying on level 16 kids enjoyed the view

breakfast, location, early check in was possible

little masks left on the bed for kids and towels made into an elephant delighted them

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

good wifi

excellent breakfast which kids enjoyed and clean room

room service food was lovely and the breakfast is great very quiet at night, got a great nights

we got an early check in which was great as we arrived early for a funeral so we could rest and freshen up

spa facilities are great

the wifi portal didn't work on any device, massively disappointing

parking was rather limited.

friendly staff and very comfortable. ample parking.

excellent gym. quiet location with very helpful staff.

there had been a function, so breakfast was really busy and had to sit in the bar area

we also had bar food and booked a very late check out which the guys helped us with so we're extremely grateful for that, we will

very modern with nice bar area and separate dining facility

was halloween weekend we stayed and the lobby was decorated and had treats for the kids

trip i was travelling with my family and the fact that the staff took the time to engage with the kids and make them laugh and smile was very appreciated by everyone

mum and i) to watch the world cup match at

was able to check in early, staff were great from the guy on reception where we got an early check in and then

room service food good

the bar was a good place to meet visitors

very nice hotel great location. to top ot off hiding bar downstairs was a fab find.

the room service excellent

the restaurant and bar downstairs is so convenient

gym was on the smaller side but had everything i needed

wasn t clear the spa wasn t for under 16 s we wouldn t have stayed here and the kids were very

don t recommend this hotel for family, rude pictures around which are not suitable for kids, limited area and food for

room service menu could be some better than the one in room.not any choice

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

no remote for tv, had to ask, menu for room service, but no phone to

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

some of the spa facilities were out of use

have been a mini bar really at that price to

couldn’t find option for breakfast in room

room and facilities were great. breakfast was excellent

room service was good and quick.

late check out midday! love that. location is great too

the bar staff were excellent as were breakfast staff

really nice friendly bar area, overall excellent value for

bar stocked many drinks

no hairdrier, difficult connect wifi

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

it was very modern, there were no windows meaning it was pitch black and silent and we paid for a late check out which was 1pm

any extra frills (late check out, bag storage, tv and wifi) cost extra, but it's super easy to add them on

late check out that was really good as we check in very late at night, so because of that we could

especially steven who was able to sort out the issues i was experiencing and explained the late checkout