staff were super friendly, food was amazing, bar was cosy and friendly.

host was amazing, bar had a buzz about it you don't normally get without being full on

the best hotel to adults ud83dudc4c

on the evening the flirts bar is really friendly

host was lovely, and opened a small and cosy bar for us even though the next door club was closed when i visited

the breakfast is quite basic and kids shouting and running was sometimes disturbing

the robe on the bed and slippers. room service were efficient.

hotel, a little dirty in the main corridor but that was where alot of families were staying and kids running around

the breakfast is quite basic and kids shouting and running was sometimes disturbing

it had everything within a 10 min distance the pool breakfast and rooms were great

the availability of a spare toothbrush, hair dryer and iron. and breakfast is included.

staff, the use of parking, the breakfast and speedy check in/out

very comfortable stay for our family with two young kids

the rooms were very smart and we enjoyed the breakfast ud83dude0b

lovely staff, bar area was clean and comfortable

breakfast i enjoyed and restaurant i too, room service was very helpful.

staff, bar n location

no info in the room of bar facilities or room service

liked the fact there is a lift to floors that's a plus and room service available

lovely,clean room. room service was quick. food was lovely. great value for money.

kids loved the swimming pool but we didn’t know until we got to the pool that children were only

the staff were very friendly. the rooms were comfortable and the gym was terrific

breakfast was good, good selection of food. the sausage was nice

location was great for the kids , the pool was warm , the staff were friendly and helpful

spacious parking

check-in and checkout, clean, communal kitchen if required with washer and dryer

the shared kitchen was a pleasant surprise and a group of us sat in there to eat our takeaway

even have use of a communal kitchen if needed

they don't offer food but there is a communal kitchen but each room has a microwave and fridge and there are various stores locally

used the communal kitchen (which was very clean) to make some dinner rather than have a take away

bed very comfy. quiet room. fan provided. very good daily room service. helpful staff

it felt safe and comfortable the staff were very helpful and friendly the room was large with a kitchenette area with microwave fridge and a small hob which was very handy as for the most haunted

easy to find, good parking, easy walking distance to black country living museum

really convenient and easy parking - single room plus breakfast only around 50 -a bargain.

the kitchenette was a lovely surprise

breakfast is plentiful

although i am sure i could have had room service, if requested

have room service to order as we never finished at our wedding reception until 1am , ensuring everyone

me to put the wifi on my phone , thank you

plenty of parking and space in reception to relax

the atmosphere in the bar and restaurant is fantastic

it’s got a fantastic restaurant and bar below , and the rooms upstairs are lovely in

the bloke behind the bar twice over charged for the same drinks

comfy rooms and a bar plus beautiful meals this place is just right if your working or visiting friends in the area

friendly staff, great bar & restaurant with fantastic food

wifi is weaker rest is prefect!

free wifi was also a great bonus too as we also had an ipad for our little one

the lady on the desk when we checked in and the lady who was working in the evening and breakfast

bar staff considering i ended staying on my own, the guy behind the bar with dark hair was lovely

safety windows opened wide on 3rd floor not safe for kids even adults if drunk

food bar staff were exceptional rooms was clean big and spacious

had a family room as we was travelling with young kids

the price was good and having a late check out is great

kids and parents screaming and banging late at night

the check in process at the busy bar area

very quiet. good, free parking. pleasant staff.

parking n room facilities

location, rooms and facilities in the room, good in restaurant, parking

very noisy, kids was running loudly, screaming, ok they live there,council families, but what about the other

friendly staff clean room giff parking facility

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

swimming pool, gym, sauna and steam room included at no extra cost

the only thing we didn’t know was that the kids eat for free

kids absolutely loved the stay, and staff couldn't have been more attentive going above and beyond,

love the activity packs for the kids and the snacks extra

choice of breakfast, comfy bed, good sized towels, easy check in and out, good gym,didn t try the other leisure facilities, good free parking and friendly staff

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in the hotel and also we were not the only ones with a child

location was great. staff were really friendly and helpful. they were lovely with the kids.

location was great. staff were really friendly and helpful. they were lovely with the kids.

piano in lobby with kids making a racket

lots of kids running round in breakfast room

the breakfast.

the iron and ironing board, bed, massive tv, sky, wifi, starbucks onsite everything

wifi didn t work well

was perfect from start to finish, the staff couldn t be any more helpful, spacious bar and restaurant area, breakfast buffet was amazing value for money, the burger menu was amazing

from start to finish, the staff couldn t be any more helpful, spacious bar and restaurant area, breakfast buffet was amazing value for money, the burger menu was amazing

sarah behind the bar is amazing

the breakfast

bed comfy, choice of soft/firm pillows, free wifi

the bar staff the bed was lovely and the breakfast was great

very lovely bar and restaurant stuff ud83dudc4c

nights sleep really comfortable lovely staff all excellent will fully recommend to others breakfast good and nice garden

super clean super comfy quiet good shower good english breakfast. fresh!

great value for money with a top notch breakfast included (great fry-up, chef

a lot with work and normally hide in my room, but for once felt so comfortable i sat in the bar on my own

double beds the second room was to much the same standard but with a king size bed as ther were 3 adults so 2 rooms

wifi working, no instructions on room service or ringing down to reception

next day, tv and the wifi wasn t working for about 3 hours

waffle maker at breakfast

24/7 room service, had a curry after a night out

very limited room service menu from

paid-for wifi.

nice pool and gym

and helpful staff at the reception specially mr khalil-ur rahman s service and arrangement of early check in for 2 rooms was greatly appreciated

pool was very warm for kids also

managed to get an early check in

dining table in same place as the bed and having to go next room to get clothes out of wardrobe bar closed at 9pm: we arrived back from a dire football match needing a night cap but were too late

laundry available but no laundry detergent availableud83dude23 breakfast not that great.

my kids were thrilled with the ice lollies on arrival and having the car park booked in advance made

laundry room and fitness room were clean and nice

liked the well equipped gym, i liked the location, how tidy it was , i liked the sofa bed , i liked the kitchen and bedroom

a little late to check out (5-10 mins) and the staff were rude about it and bluntly refused a late check

everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with good food thank you for everything and much success in the future

facilities in the gym, spa and room sizes

i had late check out however i had cleaners knocking on my room door at 11 and reception calling for no

the roof top bar was excellent! staff was really helpful and friendly!

kids were in room 212 and there was a peeping sound that refused to stop

breakfast was wonderful with a good variety and was nice that it accommodated for dietary

relaxing bar and lounge area

were friendly, the room was a good size for a family of 4 the kids loved the fact you could see trains and trams outside the window

all the staff were fantastic and the breakfast was

staff were so friendly and welcoming and even had an easter hunt for the kids to enjoy

wifi was very hit and miss

bed was very comfy, tv was huge and wifi was very good and fast. no issues concerning my stay

good location, amazing staff like salim he is so welcoming, funny, a good entertainer made my kids laughed alot they're still talking about him and he also knows his job

sauna, steam and gym

late check out early check in couldn’t fault it would definitely stay again

staff were very helpful and kids loved the choices at breakfast.

clean good signal on the wifi location very close to brindley place and the utilita arena bar open 24hr a day with limited food options also available 24hr staff very friendly and

for the babies bottle, lovely breakfast and family friendly restaurant with crayons for the kids and very nice

room was very comfortable and had a gym.

food was pretty good and lots of kids choices

room service food was poor.

wifi failed at times / phone was out of order

the gym facilities were also

and all wonderful reception staff as usual and amazing cleaning staff for so spotless clean , the bar and amazing meals and staff in restaurant never use the swimming pool or spa etc but by people

poor service in bar when returning from concert

the staff were very helpful when i checked in i was told i had to get another room because i had kids

i also requested an early check in however this had to be requested on the day which i found pointless as anyone would

i had a problem with my room service food tasting off and the staff were very quick to accommodate me and solve the problem

the hotel itself has a gym, bar and room service is available for food

were awful , especially cleaning staff and room service- awful

my kids and i really enjoyed that bit

could not get food any other time of day as restaurant closed and no room service

extra bed for kids wasn't comfortable

reception and bar staff were great

kids under 12 not allowed in pool weekday and no kids at all on weekends.

gym and steam room

lovely clean hotel. very comfortable. lovely food in bar and room service. staff were excellent.

she also gave me and late check out as i was staying there for two nights and also had a choice to

only wifi is not that stable as expected, it gets disconnected from time to time

was a ideal spot to stay close to the canal and utilita check in and out was a breeze comfortable bar area to relax in

hit and miss not great on checking in but excdllent service checking out and arranging late check out

kept awake by loud singing in the bar at 4

options, self service enabled with time management, reception staff were friendly and the evening bar man was warm and friendly

kept knocking on my door when i had done a late check out already

there was an excellent choice for breakfast

offered wifi

the bar meals we had were delivered promptly and were delicious, as was the buffet breakfast

given kids packs on arrival location great and close to bullring shopping

it would be great to have an option with two single beds for kids in a family room!

room, bar, breakfast

they did offer to change our room but we were out all day and weren’t back until late, my daughter was too tired to pack our stuff up to move rooms

reception and bar staff were incredibly welcoming and friendly.

area was nice and everything was near by. the breakfast was nice and kids enjoyed it.

no early check in

we particularly enjoyed the bar and restaurant at night watching the lights twinkling away

room service breakfast at no extra charge

room service

room and facilities were great. breakfast was excellent

wasn't very pleased with the bar upstairs closing so early, when brought 3 business colleagues back for a drink after dinner at

mini bar great asset

no facilities at the bar to make coffee when starbucks was closed

access from the mail street, where the gym is located, is poorly reported

location was amazing and on site bar and coffee shop was great extra!

in bathroom television remote hit and miss, tv kept turning off gym not terribly well equipped wifi without password, therefore unsecured network and not ideal for

nice room, very comfortable bed. excellent wifi.

not getting early check in

i didn't like kids making noise in middle of night

price and facilities available in the price and of course the mini bar and snacks available for

not small bottles of shampoo etc - only because i collect them for my kids who love them - these had nice big bottles stuck to the walls

good if small gym

enough equipment in the gym

rooms and breakfast were great

on the first floor quiet and relaxing, with comfortable bar sefservice always open and free, gym on floor 3

best location, high quality linen and amenities. nice gym, friendly staff, very nice breakfast.

any extra frills (late check out, bag storage, tv and wifi) cost extra, but it's super easy to add them on

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and the house keepers came at 10am

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

but only £15 for a late check out till noon

especially steven who was able to sort out the issues i was experiencing and explained the late checkout

and there was instant easy connection to macdonalds wifi

very nice hotel great location. to top ot off hiding bar downstairs was a fab find.

breakfast was great and room service was good

very friendly staff, both on reception and delivering room service

room service breakfast was delicious, but wasn t as i d ordered

wifi was fairly weak and the shower flooded.

very clean and comfortable. friendly staff the free late check out was a great surprise!

staff were really helpful with early check in

24 hour bar and reception, games room with playstation and pool table

comfortable and helpful staff and rooms also nice bar and area to play pool and have

no room service, no cleaning,

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service available

no remote for tv, had to ask, menu for room service, but no phone to

room service menu could be some better than the one in room.not any choice

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service must be blind

so not homely but it was sparkling clean, everything you need in a two double bedroom flat, with kitchen and living room

bathroom and kitchen was immaculate

this property has kitchen, washer, fridge freezer and all amenities to cook a meal, there was no table/ chairs to sit

kitchen area was great for making breakfast in the morning along with complimentary tea, coffee and

kitchen was there but not very well equipped

gym was ok but could have been better.

30 am after breakfast card was deactivated

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

the gym facilities, breakfast included.

there is a good gym in the building and even though you in middle of traffic in heart of the city it was not noisy

great bar with real good prices

are friendly and helpfull location is fantastic bar is responsible prices for bham city center

excellent value for money. great location and bar staff friendly.

great place and desk guy was sound and bar beside great crack in station bar very friemdly

would have liked a night cap in the bar when we got back but it had closed at 8pm.

of little extras for children

breakfast and staff

the beds were comfortable and the breakfast was brilliant

free wifi was a bonus

a huge shoutout to shesh, ashley, and patrycja, on the day and night shift at the bar and restaurant you all are amazing

road, when we returned at 10 30 to our cabin, we hadno tv monitor, had to go to the reception/ bar to get help, very helpful also with the heating radiator in the cabin, cou,d not get it to work

busy with conferences disturbing in bar and lounge areas. outside area littered and broken.

no wifi in room

no wifi in far cabins, but not essential to me.

staff - cleaners, reception, management, restaurant, and bar - were very helpful and friendly

and helpfull staff, rooms were very clean, continental breakfast with wide choice, walking distance to restaurants and shops, great velue for

kids liked the bunk bed

anything we didn’t like about our stay, however we wish there was the option of a cooked breakfast and not just continental

too noisy. laundry van loading/unloading in the car park at 05.15 in the morning.

blocked in on exit in the morning by a laundry vehicle

location, price , good bar in hotel & bars on campus

location is perfect and quiet but in walking distance from the city extras complimentary swim and gym

i loved that i could choose from 3 pillows and the room service!

i waited a long time for a pre-ordered room service meal

access to university gym and pool, walking distance to restaurants, bars and shopping

staff and cleanliness and late check out

i really appreciated the people on the front desk, in the breakfast area and the two men on security

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely

breakfast is good

as i asked for bath an shower but all round was ok very noisy at night so dont recommend for kids staff lovely ok

i was a bit concerned for the barman as he seemed to be on his own on a sunday afternoon, greeting and showing guests around as

collar place, interesting people at the bar and staff that is quirky in the right way

dimple breakfast all cold cereals, toast, yoghurt and ham

good but they don’t have early check in you have to come at 15:00 you might need to wander outside till the check in time

i didn't get up early enough for breakfast, but the pub is wonderful

good breakfast

also, whenever leaving the hotel we were asked to leave our key but this was at the bar and, when it was full, meant dropping it off and picking it up again could take several minutes

after the event i attended at aston park returning to the hotel, the bar was overly busy

possibly want in a hotel room, bath robes, slippers , clarins products, biscuits etc etc etc breakfast was perfectly cooked to order with a huge choice of continental too

also, very good english breakfast

i forgot they have a gym or would have taken my jogging gear with me

i had two < 3 kids in my room and they were absolutely freezing all night, my 1 year old couldn’t sleep and we

have stayed at this hotel a few times with my kids and each time, they have enjoyed it so much that they didn't want to leave

setting up the wifi connection was not as easy as usually

the patio in the bar area is worth enjoying when

a nice clean gym to start your day and a fresh buffet breakfast with a variety of drinks too

breakfast was lovely, maybe next time we will try the restaurant meals

great vibe and nice gym

even give an extra hour complimentary late check out as most hotels do

and it’s not really walking distance with small kids so you need to pay for an uber everytime you go into town

close to villa park, staff were beyond obliging and friendly, was a good atmosphere in the bar and the rooms were clean and ready when we arrived

free tea and coffee at the bar anytime beds were comfy easy check in and out large car park perfect for a gig at villa park

no coffee facilities in the room although coffee and tea are free at the bar fir those staying.

the girls at the bar and reception were nice, decent and friendly

staff are so friendly, premises so clean and bar food is excellent

bar and snooker tables if you want them

are rather “echoey” obviously depending on just how many kids parents are allowing to run around and slam doors at midninght…

window was opened because it was hot and there were warps rushing in from 3am the kids were so scared that they refuse to go back to sleep

with an unsafe atomspshere and weird men walking round stealing drinks and trying to talk to your kids

the place is really good and we like it. kids love it and the people are nice, too!

staff wer friendly we wer served by a guy at the bar after a night out had a good chat and took out drinks upstairs to drink in the room

early check in on christmas day fulfilled so i was able to return for the night later and get

i wanted a cheap hotel a short distance from where i was playing golf the next day and the hotel provided that

the bar / restaurant area was nice and the food was definitely a bonus!

also i arrived a little late but there was still some service at the alcohol bar which was good

kids running round all public areas, including past rooms etc

nice bar and restaurant downstairs

there was kids running and jumping and screaming in room above or next door with pare ts yelling at them all

was amazing and bar facilities was great

kids and yobs in and out the place drunk

despite numerous attempts neither of us could access wifi

the kitchen had the essentials needed to cook for ourselves

large and has private parking. staff were great

a, coffee, sugar etc) but thats a really minor issue

there was a comfortable sofa in the lounge and the wifi signal was good

amazing massage, room service was great, amazing big bed, lovely breakfast

air con in the room was good; wifi coverage good; shower was

and how aesthetically pleasing it looked and the staff were lovely and loved that there was free parking

lots of parking, friendly staff

host advertises use of a spa pool but only one room has it

outside bar vas very welcome

lovely bar and restaurant area and good food

the bar was lovely especially the outside seating which was spacious

lots of space to sit in different areas near the bar & outside

the food in the bar was amazing

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities on the premises,  that the washing machine had not been delivered

the customers in the bar were very welcoming

we managed to get an early check in which was fab and a parking space which made things very easy

staff were very helpful, the whole place was very clean, the room, the bar area and even the outside area, even the toilets in the bar area, the breakfast was very

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities on the premises,  that the washing machine had not been delivered

an early check in time of 2pm was very handy, and self check out just as convenient

huge bathrooms to boot which is great when bathing kids

we were asked for early check in payments!!! first time i heard of this. no breakfast available

plenty to choose and location great for getting to most places ud83dude00 we were playing in golf tournament and coarse 3

i was afforded an early check in for which i was extreemly grateful

excellent breakfast choice, reception staff warm friendly and efficient

the bar was opened for 24 hours

friendly staff, comfy room, great breakfast.

staff very friendly. breakfast was excellent. and hotel was very quiet

no hot chocolate options for room for kids, again evening staff sorted this

of a run down/industrial area, however upon entering the premisis the lady who greeted me at the bar was lovely, directed me to my room and the parking to the rear

staff was really nice, we were allowed an early check in and we were assisted immediately when we reported an issue with the heating

to stay for good prize, close to city center (about 3 miles), very nice and friendly staff, big bar inside with really good prizes, room was clean, smell nice with fresh towels, bathroom with

clean and quiet nice bar area and the manager pauline was brilliant we enjoyed our stay here very much don’t believe

bar was open late on the friday night when we were there

friendly staff excellent bar food lovely, big, clean room & bathroom

the staff were amazing and the room service gorgeous

great value for money, 72 for 2 adults and 2 kids, with a fantastic breakfast....bargain

staff were really helpful and i was able to arrange late check out without any fuss

location for the football, early check in

parking was in the back garden of the hotel where there was lots of drunk people and kids playing football, broken photoframes in hallway, internet didnt

lovely helpful staff, when we were due to leave my friends had a flat tyre, the bar staff and locals at the pub all helped to make sure she got back on the road safely

bar staff where friendly michelle n rachel was great hostesses punters alike great fun so welcoming

the room were 2 rooms for kids and master

having a bar and restaurant on the location is great

also found the bar and restaurant to be a lovely place to unwind and the staff really helpful and

everything was lovely except the choice of cider at the bar lovely stay

pity the bar shut at 10.30

and bar were really good, food was excellent

the breakfast was stunning,

the hotel was also very clean and breakfast was

everything. location, staff especially julie amazing hostess. the bar was pretty good too.

breakfast was superb. it was a 10 minute walk to the station.

they do have a bar but as i was going out i didn't use