proximity to work and restaurants. on site laundry. welcome box was a nice touch.

good location. free breakfast. free parking. helpful staff.

the breakfast could use some help.

the breakfast was very fresh and varied

breakfast didn't start until 6 am

no breakfast, no pool, no view, no laundry, had to go to desk for towels,

the pool was cold and there wasn't a hot tub.

if there's any walled lake or wolverine lake this is is easy pool and gym were very good

the pool towels are super tiny.

to parking lot closed off, difficult to access

had to ask about the gym and made me wonder what other services were available that i wasn't told about

they say they have room service, but don t count on it, i was told several different times there was nobody

great resturant and bar on site!

and maybe the fact that we had to pay an extra charge to have wifi in our room

paid wifi

staff, great breakfast (free), room location, location to interstates, full kitchen, laundry on premises

staff was very friendly, nice breakfast included with stay, nice stores

breakfast was great

maid service was excellent the breakfast food quality was ok the front desk staff was also

17 minutes she was back up to the room with police where there was no music playing and the kids were in bedroom

very clean facilities, the laundry room was perfect for the point in our trip we were in, we were able to take

complaint is noise from the kids in hall

letting us know about bar hours in the hotel or where the gym and pool were when we check in

i have kids that live in my home the object was to have two peaceful nights alone with my new husband away

the room was very nice and clean and so was the pool

room was located next to the employee lounge, across from the laundry and next to the ice machine

, beds are huge and not too firm, parking mostly

uncontrolled kids from dance competition loud and disrespectful

breakfast was just ok

kids baseball teams were lod past 10pm

very clean, conveniently located, gym was nice and equipped.

very nice hotel but the pool was very small and no hot tub.

clean, good breakfast, welcoming

clean. modern. good service. nice breakfast and good service there too

this had nothing to do with the hotel itself, i didn't like the kids in the pool splashing around

nice to have laundry facilities

laundry room should have a change machine or machines that accept debit/credit cards

clean, and private entrance near parking and room

i was up at 6am and there was hardly any vehicles in the parking lot

pet friendly

place is almost great in every way, but the wifi was unsecured

there was also a sign outside in the parking lot that had a broken metal sheet that flapped and clanged all

is construction going on outside and a lot of stone and dirt in parking area

there was a nice variety for breakfast

staff is friendly, good gym and clean rooms

the only holiday inn express i have been to that has no laundry machines

the hotel did not have a guest laundry.

king bed was very comfortable ud83dude0c ud83dude34 but i could not use wifi in my room or internet connection

staff, specially food service for the breakfast

wish the pool was warmer or there was a hot tub.

had to keep resetting the tv to watch any shows, the pool was ice cold but we were told its heated

and spa where always full

hotel had a shuttle running to the event we were in town for, which was a huge bonus

pool area, kids splashing in the hot tub, unsupervised, food and drinks all over in pool area

the concierge offered a private shuttle even though our destination was outside of there normal radius

parking was horrible because there were 2 different events going on.

difficult to see signage from the road and a confusing traffic pattern in the parking lot.

kids really enjoyed staying here, swimming in the pool and also the breakfast was

the parking lot is super huge and there's plenty of room to go and exercise our dog

the hotel bar didn't open till 5pm and the hotel was full

the rooms were big. and i liked the free laundry facility.

good location, breakfast, friendly and helpful staff, clean room, laundry and swimming pool.

free laundry room, good breakfast every morning nice hospitality

they have a laundry room which is free, you just need to have your own laundry soap or buy at the hotel-very

service on the weekend and they didn't make beds each day, not sure whether that was included laundry - was

don't like the fact i had to pay to do my laundry

paying for laundry

we didn't utilize the kitchen but it was really nice

pool area was small

it was very clean, loved the size of kitchen in room.

1 staff worker who said there was no amenities and i found out they had a laundry room

laundry sitting in hallway for 1 1/2 days

the laundry room on the second floor was filthy

kitchen area

had a full kitchen if we wanted to cook

good location near mall and lots of restaurants, room was comfortable, and it provided a clean laundry room

the gym is tiny and dated.

i was thinking maybe it was because the hotel was pet friendly

could've turned the heat up more in the pool area also the deposit was high and they don't offer free breakfast

the only people that we observed using the dining area, was a kids sports team who ordered pizza and drinks

location is great when it comes to what's in walking distance such as grocery, laundry, and eateries

pool was murky and smelled like dirty laundry

cock roaches and the same dirty pile of laundry was on the floor the entire 3 days l was there as well as

no pool for the weekend

the floor in the entire room was plastic linoleum with no carpet at all

breakfast and laundry facilities

the on site laundry was convenient.

customer service, the fact that they were over booked and attempted to get me to leave, the wifi was slow and

the continental breakfast included variety and was tasty

pool

staff clean rooms small refridgerator, microwave and coffee maker and much more swimming pool, laundry facility

had to use laundry bag for my ice bucket.

very clean, let us check in very early and gave us wifi code even after we checked out.

was cold, parking lot is a tad difficult to get into depending on the direction you're coming from

plenty of parking

back to same, the employee didn t understand basic hygiene don t think about doing any laundry there, washer

super huge comfortable bed and pillows! great breakfast, too.

breakfast

the parking lot is dimly lit, especially in the back of the hotel

no sanitizing wipes in gym

the cleanliness and the kitchen. i was able to cook instead of getting take out.

real nice breakfast and very comfortable bed

the breakfast need attention.

location, breakfast, parking, staff, cleanliness

pool are was nice

one for me and one for the kids

one for me and one for the kids

to find out it is not included, plus you had to wait for the desk clerk to get to the breakfast bar to wait on

it was nice to have a coffee bar downstairs especially when you have kids who wake up extra early

the food from the bar exceeded my expectations

we had dirty laundry and in vacuumed carpet in our first room

the laundry room which was a great value and convenient

the staff and the fact that you have affordable laundry service. and good breakfast

trash all over on the 3rd floor in the laundry area

the customer service, the pool/spa, comfortable beds and room set up

restaurant, exercise room, breakfast variety, staff, cleanliness, pet-friendly

attached restaurant served a very good dinner and breakfast buffet

the pool is too small

- exceptional customer service - spacious and immaculate room - excellent value breakfast we look forward to

friendly staff, spacious clean room with 2 televisions, convenient snack bar/parking, good value

the late night laundry area being used as we were in104 directly across from room.

noticed that walk way from the parking lot to front door had a curb instead of a ramp to pull luggage

the staff was super friendly. the place very clean. breakfast was delicious.

there is no big sign or any real marker for the property, parking wasn t great either

friendly staff, clean rooms, nice pool. best breakfast!!

whatever laundry detergent they used my body didn't like. not there fault

i enjoyed the breakfast too with eggs and sausage

everything. breakfast. staff. accommodations. thank you. thank you. thank you.

breakfast was very good also and i would stay overnight in the future

breakfast was ok could have more of a variety, such as turkey bacon or sausage

it was very helpful to have laundry facilities on site

we had a hard time getting correct change for laundry.

was next laundry room and machine at various times of the night and had to tune the tv up

laundry facilities were nice to have but the water came out hot when we selected cold

kids jumping into pool.

the laundry facility is out of order for a long time.

also, the laundry room was out of order and i needed to do laundry

breakfast laundry room bed was comfortable

hard to see the hotel sign from the road wifi was hard to get on

was disappointed that room service had to be requested and was available every other day but not on weekends

the room service personnel were not friendly

we had drinks at the bar area and the bar staff were friendly and helpful

no room service. restaurant closed most of the day. $75 pet fee

was very loud in the hallway kids running around until 1 am, called front desk few times nothing happened, they

all the kids running up and down the hallway early in the morning. the bathroom was tiny!!!

had to go out to do laundry.

i would have rated higher but there was not a customer laundry

parking lot should have one way in and out exit from haggerty road and very small

last day we were kinda slow to breakfast but it was still an hour maybe 45 mins before it was over

comfortable bed. large room. lots of parking.

free breakfast and complimentary wifi access.

great location. friendly staff. very comfortable bed! free wifi free breakfast free parking!

view the lads who monitored the breakfast on saturday as a micromanager

breakfast was very nice. beds are very comfortable. staff was very nice. room was very clean.

pets are indiscriminately housed in all of the hotel rooms

in many parts of hotel, including wafting into our room loud parties on weekends broken elevator laundry out of

free parking, near restaurants and shopping and the social reception

the pool was way over crowded so my family could barely use it.

good breakfast

friendly staff, clean rooms, nice pool, great breakfast.

s no laundry room which would have been nice since we were here for a number of days while we moved a

does the hotel provide self-service laundry service

no guest laundry. heater didna ? ? t keep consistent temperature.

i have kids so we all know they touch everything so i needed a safe n clean place for my kids to enjoy

location was great & parking was easy

charge on laundry.

staff was quite nice, great breakfast, free internet in the room and quiet and it was just a very, very nice

kids enjoyed the pool

large room with comfortable beds, and the breakfast was very good!!!

the kids said the breakfast wasn't up to par

we went to the restaurant and bar one night and they only had one person working

guard was equipped with a bullet proof vest (probably because of the people who frequented the parking lot)

loved the room and pool area

wifi connection didn't work and the staff couldn't help

the location was great and pet friendly

the breakfast area is clean and the food is good

friendly staff. rooms very clean. good breakfast. location.

the shower and the fact you have a kitchen

careful when using wifi

if the room was clean it would be perfect for a family with kids as there were seperate bedrooms and bathrooms

laundry room and dryer vent hadn t been cleaned in awhile

with full kitchens, including a dishwasher, & all the dishes, etc, you need it is just a beautiful place to

outdoor pool was closed, but at the time of our booking, it was never mentioned.

room cleaning during 4 nights stay no wam water for the shower for 3 morning swimming pool out of

instead of 1 kitchen we had 2 , and the best was having 2 bathrooms for our stay

the breakfast was delicious.

parking easy

hot breakfast was kept hot

guests that went to pool would track alot of water inside elevator

had a pool which i didn t use but family staying in the same hotel enjoyed, great variety of breakfast options

heat tub and swimming pool and laundry

nice balcony and not oo far from the pool

even the kids didn t care about swimming in it again after the first time

even the kids didn’t care about swimming in it again after the first time

handicapped parking limited

it had a nice bar and food.

loved the properties room and pool area they were very safe when it came to the covid

pool

parking lot is good.

makes me a little uneasy when you have kids in the room

dirty but i cleaned it i didn't like that the ice machine is only on one floor i didn't see a laundry area but

bed is so comfortable and the room was clean i love the laundry facility provided the front desk clerks are so

a room at the very back end of the property by the laundry

desk clerks, especially hotel employee who made amazing breakfasts and the wonderful head of the laundry room

wifi

good amenities like inhouse laundry and as well in the apartment

my first room was dirty looking , it looked like a motel i had to walk through the employee laundry area

laundry in the hallways looked really bad

parking fees.

swimming pool for relaxation would have been great

nice clean room, free parking, and breakfast.

wifi didn't work to well

i also liked that the gym was on all day

though it was not their fault...the grass from the trees litterd the parking lot.

the staff was friendly and the room was clean. the breakfast was good.

the parking in the back seems like not secured enough. maybe needs cameras

the staff was very helpful and friendly, especially the person who helped with breakfast

the pool signs keep alluding to a whirlpool/spa but there is no whirlpool

the pool water is not clean. after swimming, the skin is so itchy.

pool wasn t open and really loud heater/a/c

free parking and easy access to eateries

the pool heater was not working which was disappointing to my 6 year old

comfy bed, clean rooms, ample parking.

room was great and the pool. great lounge too.

i didn't expect a suite, didn't get one, but the amenities were exquisite (two fully functional pools

plus you can do your laundry for free with their big whirlpool front loader washer and dryer

awesome, helpful staff, comfortable beds, a nice pool, and a balcony

i wanted free breakfast. this hotel does not provide that.

no jacuzzi in the hotel and where i stayed kids played in the hallway most of the night

the pool was perfect and the outside patio was very nice

i actually cancelled in the lobby because there were alot of kids playing in the lobby

nice hotel great service nice pool was warm and quiet, kids had a great time, great room service, nice scenery

also, i had put out a request for room service that never was picked up

i actually cancelled in the lobby because there were alot of kids playing in the lobby

only one soap bar at sink. should have two soap bars - one for sink and one for shower.

didn't like that fact that the kids was running around all day in the hallways especially at night

the gym had a broken tread mill

didn't like that fact that the kids was running around all day in the hallways especially at night

parking.

the kids said the pool smelled like pee

pool and hot tub could be cleaner

needs car parking at the front of the hotel

skylight in the pool area made it feel like an outdoor pool without all of the hassel, and the bar was fun

the parking was a bit less than expected but i was unaware of the upcoming event the next weekend

my room was near the kitchen and noisy

was perfect although i will say that the pull-out couch was the worst my kids have ever slept on

lovely resort, top notch golf courses. most amazing gardens, and artwork.

staff at 5 restaurant were great. gym equipment not able to connect to internet

i had to call golf club to get someone for me

need of cleaning as there was black/green areas of grime/mold along the waters edge in both the spa and pool

of public spaces / mainly floors in elevators, laundry, stairs

my room was located near the pool, an exit door, and the laundry room/gym and i could hear everything

lots of parking available

liked kitchen setup

pool area was clean and nice exercise room

and pleasant hotel, rooms spacious, great blackout curtains, fun indoor pool, even a useful guest laundry

breakfast was great and lots of choices for everyone

we had a first floor room near parking lot and close to lobby and didn't area

great breakfast, nice pool, work out room, staff nice everything clean

the room was outstanding, staff was wonderful, and the free breakfast was great too

very good breakfast

there isn't too much choice for breakfast. there is no shuttle or bus.

booked early and still ended up with a pet room

wifi never connected, dirty sheets were on fold out bed from last guests, heater was loud, a bit

parking was free and hassle free which is rare with

there was not even a laundry bag in the

parking lot lights were not on upon arriving after dark. difficult to see.

no breakfast or pool.

able to accommodate late check in and late check out times.

comfy, parking wasn t bad, around good food spots, walked into my room with my name on the tv, that was

breakfast was great and the area was clean, bright and provided lots of seating

very welcoming place for kids and pets!

had trouble connecting to wifi

great location.. it was right across a parking lot to great lakes crossing. staff was great

if you arrive after 8 pm plan on parking at

still wet, room smelled like mold and was placed in a room next to the back door and maintenance laundry room,

gym and pool closed

the pool was clean and maintained, which was a huge plus for my kids

i really like the bed and pool.

if you have kids this is the option to go with

the water in the lobby, rooms need a little upgrading, slept well, felt safe, appreciate the free laundry

the price the quiet location.free laundry and gym.

laundry

free laundry. quiet and safe feeling environment

free laundry room, nice big gym

i had to grab the bar soap to wash myself

the pool wasn t cleaned

iron cut oatmeal, comfy bed, modern looking facility, christmas decorations, bar downstairs, gym, pool and

the morning breakfast was delicious, a nice variety of items

husband really was disappointed that you didn t have biscuits and gravy for breakfast

) the shop and the laundry were a life saver, specially when traveling with a family member that needs special

laundry / workout was on second floor but not really a dislike more of convenience of

there were people hanging out smoking pot at all the entrances. i have 2 kids.

old and pilled, the room had obviously not been cleaned, the breakfast was barely sufficient, the gym is a joke

having the kitchen area

free guest laundry facilities

when i was doing laundry there was a bunch of people in the work out room with out masks and the proceeded out

with nice pool gym and guest laundry

dirty laundry room, definitely has not been cleaned in a while

parking, most of the staff, hot shower, bed & pillows, happy hour snacks, free laundry, fitness room, really

breakfast and laundry room not working

hotel was very conveniently located for me, free parking, free wifi, and a big, nice and clean room which are

pool water temp was too cool

wonderful staff. breakfast was great.

location was great. good parking and wifi

i mentioned to front desk and housekeeping and was told they were in the laundry and would be ready shortly

the pool was closed

clean rooms. boxed breakfast was good. located close to expressway & a couple restaurants.

maybe a little too much chlorine in the pool

husband and i went to relax from our kids and felt like we were in trouble or being watched all night

the pool and fitness areas were adequate

i’m not mistaken, she was head of housekeeping and was very disrespectful to my kids and more disrespectful

the breakfast and bar and grill pool was nice

the free breakfast was great.

it's nice with kids to have a separate bedroom.

enjoyed the pool, laundry services

a blanket too with a lot of attitude and i was like yes i'm going to put the blanket in the dirty laundry because

the attendant went to the laundry dryer to retrieve clean towels and said they are clean just not folded

no breakfast due to covid.

we enjoyed the late hours for the pool and gym

cooks laundry front attendants everyone

friendly receptionists and free laundry.

plus the friendly staff in the kitchen and room service department

and in the gym some of the equipment seem to be broke

we had room service and a great restaurant with bar on site

had a modern look, layout of the room was nice, hallways smelled of fresh carpeting, main areas looked recently

the employee said i can give you oatmeal we have 2 choices, a piece of fruit a granola bar and orange juice

i thought of asking about breakfast but she looked as if she didn't want to be bothered so u waited until i

easy early check in and late checkout

the area surrounding the hotel felt somewhat unsafe. guests were smoking weed in the parking lot

quiet i like that we had two tvs so we can chill why kids were watching what they wanted to

breakfast was yummy and coffee was some of the best hotel coffee i've ever

did not offer the hot breakfast as it says it did ( but it was under construction) the pool was to cold to swim

hot breakfast and staff was very nice

staff was friendly to myself and the kids breakfast was great and the pool was great definitely needed some

the bar area could be better positioned as a lounge.

the fit kit (rental of gym apparel) was great

room service is tasty, quick and well worth the exorbitant price

is 4 pm which was very later, when i arrived i didn t feel well and asked for an early check in but i couldn

wifi was absolutely terrible

were put in a room above the gym

didn't get some of the amenities promised in the packages i purchased such as access to the gym and free

our kids room reeked of smoke

so many kids

our kids’ room reeked of smoke