they did not have a laundry room, it was a rainy day and i needed to dry some of our clothes

parking spaces are small for large size of vehicle

the breakfast was great. lots of options. my kids were very satisfied.

the parking spaces were really small.

friendly and helpful staffs. hotel is clean and breakfast is great. easy walking to town.

good coffee machine inside your room, and they also provide laundry machine with coin and you can buy the

it was very loud from the staff having friends visiting and the laundry service ruined my nursing

breakfast laundry does not accept credit card

remodeled rain shower, nice lush towels,great location neat many shops and restaurants, had a laundry machine,

complementary breakfast in the morning and reasonable price for the stay

was woken up by the sound from the laundry cart

all fantastic - always available ice, infused water, and coffee - did not use it but they have a laundry room

could use some additional offerings, laundry room was way in the back of the community, and like all sf hotels

laundry sub par

very quite and private! clean guest laundry great location

great breakfast

breakfast was very good with many options

well managed and equipped room and gym

rooms are fully-loaded, and i appreciated the diversity of food options at the small breakfast buffet

the breakfast was exceptional

it has a laundry room too (i think token-operated) if you need to wash your clothes

like the laundry room the environment seems so laid back for just the right age group that s here staying

with all the amenities we needed in the room, plus on-site gym facility and coin-operated laundry machines

coin operated 24 hour laundry room and gym!

appreciated the laundry on site and a convenient location to hwy and google.

hotel was a good surprise - clean, nice breakfast, felt safe nice fitness room, and had laundry perfect for

a room on the ground floor near the water cooler where i could fill my water bottle and near the laundry facilities

there is laundry facility

trip and wanted to see san francisco but didn t want to stay in it (since we have a car, and parking there is

can't believe you can have such a terrible wifi in 2017

very clean,nice stuff,awesome gym!

they are pet friendly and the pool was open by reservation for my sons to keep busy

wi-fi bandwidth is serviceable (~5 mbps), nice big-screen tv, nice shower with glass doors, nice pool table in

wifi worked very well

room was big, clean, with comfy bed! great bathroom. did not use pool but it looked nice.

no laundry. no slippers.

no microwave no laundry mat on site

no laundry facility

absence of laundry facility makes a long stay of more than 5 days a bit difficult.

fitness gym and lounge area were also closed

laundry cost to high

nice, clean. good breakfast.

wifi

had a one bedroom suite with a kitchen so we were very comfortable

even though i didn't partake in the daily breakfasts, they provided a great selection of items to choose from

they were going to send someone up to replace the light until one of my other kids said flip the switch by the

service at the bar on friday night. there was a concert just took forever to get drinks

very clean room,nice location very friendly staff. bar and restaurant located at lobby

the breakfast felt like a snack

beautiful new facility with excellent gym and quiet location

sadly no laundry facilities on site.

laundry; no housekeeping for four days even though it was requested daily; toilet didn t flush

breakfast selection was the best i have ever experienced

breakfast was good

no breakfast provided only an apple and fruit bar

housekeeping left pile of laundry in hall over night and other items.

breakfast laundry machines

alarm went off in the middle of the night because of some mishap with their laundry machine

nice staff, great hotel with breakfast included in the price, laundry room available, calm terrace, nearby to

no breakfast

great staff and facilities. pool area nice and newly equipped gym.

the long bar, restaurant, gym and food

chinese restaurant , chef chu's within walking distance, nice clean pool to relax

the pool area & dining outside was calm and quiet

great staff and facilities. pool area nice and newly equipped gym.

i was thrilled there were laundry facilities - also clean and well-maintained

the laundry room was appreciated and good value

my family and i love staying at this hotel because of there location and breakfast.

the room was very nice and the outside pool area was very clean.

i was in love with the little kitchen area. i felt like i was in a studio apartment for my stay.

no laundry

cannot access laundry facilities, hotel staff have to do this on behalf, dated aesthetic

laundry facility

some of the guest were rude and had unruly kids but other than that it was a good stay.

great place for the price. good breakfast.

a broken dryer in the laundry room there is no sign says is not working so i put my money in then i realized is

no clock, laundry bag, tv guide for television, map of premises, no directory at all for nearby restaurants

were placed next to the laundry room and ice machine and heard the the other residents getting ice at diferent

theres a laundry room on site

very courteous and patient attendant. low cost laundry.

there is even a laundry room in one of the buildings you can use

beautiful and well kept, also free laundry room.

laundry facility, location, the grounds are nice, well layed out and give a nice sense of privacy

self service laundry room

laundry room located building 300

the laundry is not working!!!!

it features a coin-op laundry for guests

clean rooms, very silent, nice property. staff is very nice. well maintained laundry.

stated laundry available but washing machines were out of order throughout our 5 nites stay

are super comfy, ice machine and laundry on site, fridge and microwave in room

did not have breakfast. room service nice. helpful staff. location great.

relaxing , quiet , clean , indoor pool

the staff in the breakfast and bar area were superior, with exceptional customer service skills

easy to find, clean, friendly staff. kids had a blast in the pool!

all of it. the indoor pool/spa awesome!

i also made use of the laundry, and the parking was convenient and always available

annoying ringing in room construction outside laundry facilities location & price

easier laundry access

but clean, offers everything you need, microwave, fridge, large tub, nice shower, big room, free breakfast,

no late check outs and they call at 11am on the dot to get you moving

cleaning and the laundry room

more than half a dozen times with these super loud carts that they use to bring sheets to the laundry

room size. breakfast. laundry on site. fitness room.

front desk offered to do our laundry if given to them in the morning, very kind but inconvenient

laundry room downstairs and a small gym

nothing :) breakfast=yummy parking=free rooms=clean thank you

parking

the wifi was good

breakfast prep cook allicia g

breakfast is much better than average

i would love for the wine rv to stay open longer as the bar and fire pits

pool dominated by a group of loud kids unsupervised past pool closing

clean, modern, games for the kids and great restaurant on site

was amazing, clean and staff was very polite to us, our early check in went smooth and had no issues

a spa or options to book in room massage would make this place incredible to stay at

no laundry facilities or work out room

as if there was a laundry room next door

wifi in the suite was weak

clean rooms, good breakfast and gym

the rooms are amazing, service is great, location is wonderful and parking is very convenient

no breakfast (even a grab/go bag). no laundry.

reconstruction with limited garage space, no laundry services, breakfast or gym services due to remodel

i appreciated the free, spacious parking and the free breakfast

breakfast the next morning was good and they made sure to continously stock the items as they went

breakfast needs work! the eggs and sausage were very cold, like heating element was turned off!

she said, ' do i come to do ur laundry'

clean rooms, dining area, laundry available, my car was protected, i got a great night's sleep

pathetic wifi, it used to take more than 5mins just to load basic google

chose the hotel because of the gym and breakfast neither was offered

the wifi was strong and the room was a good size

no pet fee

the gym was incredible modern, thoughtfully equipped, and even included small details like chilled

she gave us a voucher for a drink at the bar to celebrate my birthday, and shared a video of her cute pup whose

bar area was very inviting

had a drink at the bar and service and drink was wonderful

no hot tub. pool closed. no sauna

they made me sit at the bar at 8:30 because their tables would become dirty

pool very very small

modern- nice pool - cool bedrooms

superb service in bar and restaurant

location is good. laundry is a bonus.

breakfast and coffee, not the best for romance

with kids to visit families in bay area

no breakfast served in the hotel

i would of appreciate if our kids room was closer to ours

bed did have a lot of pet hair

the aesthetic, ambiance, free parking/wifi, friendly staff, amazing pool area and spa amenities.

restaurant and pool area

amenities (pool,hot tub, gym, sauna, steam room)and excellent customer service

and air conditioning system; can also kept cutting out; tv set-up; lack of room

no gym or laundry on premises

it would be even better if they had coin laundry service.

no laundry machines

was given room next to motel in-house laundry, which made noise all night.

room was noisy during the day bc it was right next to the laundry where all the staff was just hanging out

was some sort of disturbance with another guest which woke me up at 1am, as did the laundry truck every morning

has a gym (only treadmills, bicycles and weights though), nice large comfy beds with a huge tv

gym only contains a few cardio machines and nothing else

very nice public spaces with fire pit outside, fireplace inside, wine service (for a fee)

breakfast buffet is a good thing to avoid

as we were on a toad trip the laundry room was a great addition

there is a drugstore and a coin laundry in the facility

rooms are big and nicely decorated calm with view into a garden self-service laundry was super clean and efficient

presence of a coin laundry part of the hotel

breakfast was included, and although i didn t get to use them, there were a pool, gym, and laundry facilities

they offer free parking, there is a coffee shop and restaurants right next to it, about 2min walk

the bar was friendly and the food was also good.

parking wasn't the best

it was clean, but being remodeled. definitely nice. bar is a plus. very modern.

it is very well located, with easy parking, quiet, clean, and the staff is very pleasant

excellent wifi and tv selection with plenty of parking and a friendly staff

breakfast for jokes, only milk and expired cereals so rude staff poor quality of the room bad wifi did not have

traveling with kids its nice to stay

it's an old out-dated premises with flaky wifi.

helped when traveling with kids to get going to do sight seeing n

and layout of the room, amenities, laundry facilities, filtered water availability, front desk staff, comfortable

coin laundry machine is always occupied

room service stopped at 10:30 pm although the page shared with details mentioned a later time

we also ate and drank at the bar on the first floor

had the basic necessities plus free breakfast and access to the bar at night

nice having laundry facilities

has laundry on-site

laundry facilities. no vending for washing even though a sign says there is.

dryer in the laundry room did not completely dry my clothes, so i had to hang them out manually to dry

nice and secure room, friendly and helpful staff, laundry for guests, awesome breakfast.

i only wished they had laundry facilities for guests

guest laundry services and the dry cleaning was too expensive

and then inquired about laundry and a workout facility neither of which this hotel offers

we also traveled with two large dogs and the hotel and staff are extremely pet friendly

free parking and wifi was fast

there is a laundry room and also an exercise room (did not use)

price, nice breakfast i actually like, have a laundry which is super convenient, good enough internet

bed was so comfy, slept like a baby, did my laundry and was impressed how much it was a $1

pricing was very affordable, there's a pool, workout area and laundry room

plenty of washing machines for laundry have stayed in palo alto in the past but this was far more affordable

the free laundry machine was really helpful

use the laundry facilities we had to buy our own detergent, which is a bit of a waste when only washing

friendly environment,enjoyed the basketball court, the gym, the pool and we were able to do our laundry

i loved the free laundry and breakfast

laundry is kind of tricky

sheets smelled like just came from laundry mat

laundry facility was not working.

the water temperature would randomly change while taking a shower due to being next to the laundry room, and

someone was doing laundry all night just down from my room so they were in and out all night.

the laundry facilities (one washer and dryer) were out of order for the entire week of my stay, which

sink broken, laundry room dirty, machine swallowed my quarters.

laundry room is a disaster, nothing works properly

your lock latched in case u sleep in which is hard to do with all the back and fourth walking laundry cart

the laundry room!

loved that there was an ice room and laundry room nearby

there is a laundry room for the exclusive use of guests: it has 2 washing machines ($2

they have laundry room so you just need to exchange for coins at the front desk

laundry machines are not enough

-. kitchen is available -. quite big room -. gym & small pool is in there

fully stocked kitchen for lite cooking

wifi didn't work in the

i m assuming it s because the laundry area and garage is right below

were unable to download the app to pay for the laundry

laundry facilities were maintained with messes cleaned up at the end of the day

it has great amenities, electric car charger, pool, restaurant, etc.

the property is very upscale, clean and the staff is very nice. free parking

no atm for coin operated laundry machine and they did not allow coins to be bought at the front desk with a

very good breakfast.

cleanliness of the room and breakfast

i never did use the gym, business center, or breakfast room

very nice clean rooms. breakfast was great.

other than the pool area, my little pooch was allowed everywhere on the property

most pet friendly place i have ever stayed

oh and the gym is one of the best i've seen at a hotel and the public bikes were run to use

loved the lobby in a greenhouse, valley goat is delish and we soaking up sunshine at the pool

i was disappointed there was no laundry

the property was great, only one missing item and that was a laundry bag for dirty clothes!

the damp smell and it was near where the laundry was done

wifi was definitely slow but worked for just playing on my phone wouldn't work if you want to

tomatoes or veggie sausages, room had a fridge, snack bar at reception was useful for hungry kids

con: no laundry facility for guests like me who stay longer than 1week

the pet friendly.

parking is free

mini bar prices were extremely steep, but store is closeby and i never take from them anyway.

it also has ev charger for tesla and other brands (level 2)

my kids love he outside lounges n

beautiful design and right on the vta train line. had an attractive gym and pool.

my kids love he outside lounges n

d love if they had a free breakfast item bar but i did t matter because what they have on the menu is worth

there was not an adequate choice of food selection for kids

laundry facilities (inexpensive) including selling the wash powder was unexpected and very welcome

room 350 had some kind of gas smell. maybe coming from laundry?

small parking spots. pool was closed too

small parking spots. pool was closed too

weren t aware of the one time non refundable pet fee of $50 until we checked in

clean, nice rooms, pool, mini market and restaurant inside.

was charged for a pet fee but no where in the check in sheet or in the rooms does it say you couldn t have

that would have been nice but liked the morning coffee bar regardless

advised there would be no pool open due to construction before booking

the courtyard was inviting, with seating around a gas fire pit and a large pool

new hotel, exceptional value for money nice quite room tasty breakfast with omelet bar laundry facilities in

warm pool & 24hr gym. good breakfast.

amazing hotel, good gym and delicious breakfast!

craig helping out down at the amazing breakfast with omelet bar also so personable

fun pool that kids love so much

there's no guest laundry facilities

was not firm, no afforfable/internal laundry, breakfast should give/rotate options, poor wifi into the

there is not a on site self service laundry room .

no coin laundry.

wasn't available, laundry wasn't available, staff was unfriendly seemed annoyed when

they even have laundry on site, and vending machines if you want a late night snack

facilities were good incl laundry, ice and vending

enjoyed the breakfast, the pool, and the gym

the breakfast was really nice

enjoyed the breakfast, the pool, and the gym

property, large room with equipped kitchen, easy parking, perfect wifi

the pool is never open

the breakfast buffet is awesome

like the breakfast and my kids love the bi-level suite

had a great stay ,staff was very nice and helpful ,breakfast was nice would definitely be back

the laundry machines

dryer and washer can be used for free, no coins needed plus laundry supplies were complimentary

mini kitchen with

wifi didn't work on my phone, but cellphone signal was strong

fully functional kitchen, the ref even has ice cubes in the freezer

the parking facility l, while functional, was rather cramped.

the breakfasts are great, and the 24 hour open kitchen is a great amenity

i could order breakfast anytime

when our breakfast came, they forgot the orange juice and coffee drinks we had ordered

we had a hard time getting through to the concierge by phone to place room service orders

food from the restaurant (delivered to bar area) was very good for price point.

hispanic lady at bar for breakfast time was rude

the room service is in paper containers and very over priced.

the bar has an onsite starbucks

had a frustrating experience with the room service that dampened my satisfaction

they also have a laundry room for guest which locates on 1st floor and the washing machine/ dryer cost around

laundry inside the gym choose 2nd floor to be near laundromat near the venue excellent and helpful

guest laundry is too small

need to remind the front desk to deliver laundry

laundry facilities closed at 9 and only one washer and dryer.

the gym was fine but small and the lobby was also fine but small

rooms are the best, balcony lovely touch and awesome gym

would appreciate it if there was complimentary coffee earlier on, if breakfast was open earlier and if the

restaurant excellent breakfast is really good calked beforehand for a recommendation for salon -didn t hear

the restaurant nobu on 1 st floor serves pretty decent breakfast and other meals

one head-up is that in the manual it says that there is a laundry room, but in fact there is none anymore

this was a visit to play golf with friends and i can emphatically say that this is one of the nicest hotel

the wifi was great and the amenities were great

good location and good wifi

the laundry opens late 10am.

a/c was noisy and the guest laundry wasn't the greatest

everything laundry pool clean

gym was small, but still good because it wasn't crowded

the room, wifi service, breakfast and location

was so clean and it had a clean laundry room and a gym, and breakfast was available and big parking lot

the laundry broken

friendly receptionist. parking in front of the room. possiblity to do laundry.

location of my room, was given the poorest, un-wanted room near the stairs and laundry

the breakfast was good and a good laundry

breakfast was delicious

also, nice breakfast offering in the morning

housekeeping also took the bar soap from the room after the first day and did not replace it

breakfast variation

the hotels fault but there was a noisy bar next door just below our room (315)

good breakfast

wifi was good

when i asked for a late check out he offered an additional 30 min past check out time, which i thought was

wifi speed not good

the kitchen area is separate from the bedroom

laundry facilities were not secure, even past hours that the hotel indicated it would be

laundry was available and very cheap, it needs some quarters but they're available at the front

laundry room was right across hall from my room, and the ladies working in there were really loud

laundry facilities weren t available

my god, the noise from the cleaners dragging the laundry bins down the steps at least four times from as early

stylish decor, and the upstairs bar was nice

the gym could use a little upgrading.

the bar never seemed to be open

the bar was not open at times

the wifi is a bit weak and inconsistent

i would use the laundry, but i couldn t find it

breakfast was good although the waffle station got a bit manic with kids making their waffles, but they were

that it had a full functioning kitchen.

the kids loved the pool and the complimentary breakfast

the kids loved the pool and the complimentary breakfast

needed to do laundry since we had been there for a couple days due to a family member at stanford and the

breakfast was sparse and no laundry

parking was a little tight but other then that it was a good stay

breakfast was excellent and was frequently refilled

not able to use b pool

spa swimming pool etc

fabulous first class hotel, love the pool, the shop the food and service up there.

decent restaurant, room service & coffee shop

room service dinner was unsatisfactory

phone not working, steam bath in spa not working, room service wrong, shower not working properly

the room phone didn't have numbers for reception, restaurant or laundry service

we had to take the service elevator and go through the laundry and kitchen

i grabbed the pool net to clean it myself and then let my kids go in

front desk could if explained everything the hotel had to offer. pool bar restaurant

pool was not heated and jacuzzi was not working. pool had leaves.

they ve thought of everything, from robes, to a laundry basket, coffee maker in the room, make up mirror,

spa and room service are professional and efficient

leafy suburb, quiet and a plus to have complimentary parking

was no breakfast service (apart from some slightly stale pastries at the bar), nor was there any room service

upgraded to a room with a fireplace

appreciated the ev charger

fireplace outside or if you guys had one wish it was on we didn t see it when we were near the bar and

no restaurant, breakfast offered at bar but pricey.

the breakfast bar was excellent, with lots of healthy options

in the rate for the breakfast even though i had stated we are a party of four (a couple and 2 kids) while booking

this time we didn't use the kitchen but that is a plus

great kitchen setup in room and rolling table and setup/layout to make room feel biggger

it is clean, good breakfast

not enough kid friendly breakfast options

laundry macine would have been in the room....

drink coupons, free parking, full breakfast, pool

checked in late, so i asked the next morning for a late check out (not realizing it was already a noon

nice pool, nice breakfast.

the breakfast was excellent. i love the cooking of the chefs!

laundry on premises

breakfast room with tv and board games, great housekeeping, helpful staff, and laundry room

stores and laundry are in walking distance

laundry room is no longer there and i guess the descriptions need to change

laundry on premise though advertised