the washing machines is do it yourself in a laundry 10 min walk.

wifi speed in our end-of-the-hallway room.

the bar downstairs is a bit plain looking - could do with a renovation maybe

breakfast was excellent the bar was excellent overall a very enjoyable stay

the bar area could be a bit more comfortable

wifi was not the best all time

the breakfast contained a very good selection that should suit all tastes

wifi was not great

breakfast was a small buffet but nice quality food

the wifi was very weak in the room.

underground secure and free parking

good parking arrangement and really nice staff such as andreas and a younger lady at reception

really appreciated on site restaurant and bar which meant we didn't have to leave the hotel during our one

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or

secure parking excellent

laundry comes next day and not as advised the same day

first of all, a single load of laundry cost us 84 euros, with no mention of there being any extra cost

great hotel if you are catching a ferry the next morning with a pet

great spot, with parking available and pets allowable*

location, secure parking, room size, pet friendly

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

poor room service

we travelled with two kids and two doggies

distance to the beach family room friendly staff walking distance to the bus stop and tram pet friendly tamarise

the room was a good size and the wifi was fast too

good laundry service, efficient friendly staff

the rooms, the exclusive loctaion, facilities, restaurant, breakfast, staff, amenities, etc

a price tag of almost 800 incl breakfast in august the spa should have been included

we had a magnificent breakfast on the terrace overlooking the harbour. very special.

up orders and generally not in sync with the superior service of the staff at reception and those parking the

sandwiches, crisps etc, on offer at bar and restaurant

location and bar / restaurant

fabulous location, beautiful room, clean, great bar area and terrace

is being refurbished so no bar or kitchen facilities

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we

old fashion room. no wifi in the room. very expensive room, not worth the price.

wifi in the room at all, staff overworked and consequently quite rude very noisy, what a

the staff were friendly and despite the global wifi meltdown checked us in efficiently

good location. free parking. swimming pool. great staff.

wifi connection did not reach the room

parking

swimming pool

swimming pool, staff, nice walk to town

we had an issue with laundry since we were traveling through spain for a while and would have liked to have an

i had my two little dogs with me, the staff were so attentive and offered to provide pet beds and bowls, such

the room was also a nice size with a well stocked mini bar and large marble tiled bathroom

delicious breakfast, excellent restaurant

would love it if they added a gym!

lack of bar facilities. seemed very lifeless.

there was no bar available in the hotel.

also the bar wasn't in the hotel, but a short walk away

the bar seems to be separate from the hotel and not a very friendly service

that it was pet friendly and had parking

laundry bill was expensive

but you cannot leave the pet alone in the room

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

there was zero wifi connectivity, even though this was advertised

but they still charged in full for dinner and seemed to think that not imposing laundry charges was a great

wifi did not work in the bedroom

everything, staff, location, pool! perfect pit stop before our ferry home

there's a small charge for room service.

sitting by the pool was also lovely, and the staff were fantastic

unfortunately the spa was fully booked

and the worst thing, the wifi didn t work in my room

the shower is amazing. the breakfast was decent and the proximity to the ferry was ideal.

small, open air swimming pool on the 5th floor

had to stand by the door to get wifi & no decent restaurants within 5 kms

on-site parking was safe and secure

the beds are good breakfast very good very clean good wifi good free parking

nice clean hotel with easy access and parking. nice room. good breakfast.

breakfast is buffet style with loads of options and fabulous coffee

rueda sorted out the wifi for us for onward bookings in

washing no machine meant we could get laundry done

wifi connection was really really poor.

wifi poor

the pool area. the location.

is the first year i was hesitant to eat at the restaurant because i can only imagine what the kitchen looks like

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

pet friendly hotel and the dog got his own bed

there was no room service menu in the room and no wifi instructions

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

it was pet friendly, but no water bowl for the

sure pet friendly applies

it was centrally located & pet friendly

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

asking 10 eur extra for better quality wifi is exaggerated

instructions to find garage and ev charging were clear

room service was excellent and front of house people could not have done anything else for

maybe a pool

little effort appeared to be made to get the nightdress back from the laundry

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

pool is rather small - no place to sit while the kids

chose this hotel for the location and facilities (swimming pool)

great location with pool, gym and sauna

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

surprisingly there was also a gym (could not find that info)

the staff was very helpful especially they helped us for early check in

(my rooms is larger than my kids

great location, friendly staff, comfortable room, good parking, pet friendly

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

the family room accommodates two adults and two kids. good location. parking available.

i did ask but the housemaids were a bit reticent to give them, even after leaving a note in spanish - very,

the spa and massage treatments were excellent and the welcome drink was a nice touch

location not great, expensive (but there was a conference on) and poor bar area

room service took almost an hour

breakfast brunch was worth it for each day

and the gym nearby was included and definitely has exceeded my expectations

room service food

very expensive, no in house options for lunch or dinner, except for a very limited room service

cute spa set up and good looking gym even though i didn't use it

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near

gym is quite small but it is really well equipped and it was empty so there was no problem

excellent breakfast. excellent staff members.

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

specialty neck pillow was accidentally sent to the laundry and lost

brilliant room and free laundry service. excellent gym. fantastic stay!

good laundry service

doorman, bell hops, 24 hr room service, a good restaurant

my shirt got lost in the laundry

the terrace bar on the seventh floor was a great place for an pre dinner drink and

no mention of wifi code, i had to ask

the location is perfect, comfiest beds, staff is very professional, brand new facilities (gym with view on the

the bar at the top is beautiful with a great view over the guggenheim

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

bar was well stocked with friendly staff

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

breakfast, lovely courtyard with some green plants, food available at the bar at all

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

free wifi, free coffee service

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

was old school comfy, with large hallways and rooms, very clean, lovely staff, lovely old bar that was great

the free wifi was slow and streaming only worked when downloading a movie.

the breakfast was fantastic.

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

good wifi

wifi was extremely slow at times. only a few parking places to unload in front of hotel.

good wifi and available parking for a fee

small hickup in our room service order

very comfortable room, quick friendly service. restaurant & room service very good.

are traveling with our pet

pet friendly and an unexpected touch - they provided dog bowls and a really comfy dog bed.

facilities were excellent and i loved the gym

unable to connect to wifi

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

wifi did not work first night

nothing else, no bar or food facility

the staff are friendly and helpful, rooms are comfortable and clean, value for money and wifi is great

breakfast great laundry way too expensive woman at front desk exceptionally great

laundry service was not operational due covid19

room service wasn t great but that s a minor issue

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

excellent staff, efficient air conditioning and wifi

the bar was very nice as well as the room service

a modern chain hotel it s not acceptable that our entire 2 nights stay was without wifi

spa in house

staff in the hotel were absolutely fantastic especially the bar staff who were very polite and kind and amazing

snack bar in lobby very handy for drinks and meals

asked for laundry service and reception informed me to leave the plastic bag in my room

parking is few minutes from the hotel pet are not allowed in the room alone

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

the wifi worked well

used the laundry service twice and both times we received our garments back already in the afternoon: this

no white wine in the mini bar & only possible to buy a full bottle in the reception :/

room service

spotlessly clean bathroom with walk-in shower and complimentary toiletries if required, mini bar in case we

we ordered a pizza through room service

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

restaurant & room service & bar on the rooftop

property was great, finishes were excellent, rooftop was lovely and pool / gym space was good

the restaurant was closed on the sunday evening but we managed to get room service

wifi very slow

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

free wifi was mostly good but often dropped in the room but remained good in the lobby area

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

super hotel with very good breakfast, gym, surroundings etc. nice staff

dry cleaning service despite it being listed on the in-room laundry information

bar was nice for a nightcap on the way home at night

late and went to eat and while kitchen was closing there was no flexibility with regard food ie any food despite

great room, free upgrade and free late check out. i really recommend this place.

quite expensive, and would like to have option for glass of wine in the room service not all full

everything in hot laundry

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

there are lots of restaurants and shops around the area and there s also a self service laundry shop

location and great breakfast!

petit palace arana has a perfect location, as we could walk to many sites: guggenheim, funicular,

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

the wifi. it didn t work the entire time we were there. it was on and off (more off)

roof top bar wasn t open :(

there was no laundry bag

in 5 min walk there is a laundry service, market and parking

it does not have a bar but there are plenty near by

excellent breakfast bar very clean and great value

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

wifi was spotty inside the room itself

the bar is also great

check in is a bit slow and the wifi password should be printed and not hand written (we tried a few times to

well appointed room with a good shower and fast wifi

and had lots of facilities such as spa, outdoor pool, pool table and board games for the kids to play

public areas were good and the bar prices were very reasonable

swiming pool clean and good and gym is excellent

comfortable bed spotless room and hotel in general very kind and polite service the gym, spa and swimming pool

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

they gym was amazing but the open lobby was comfortable

i would have liked to be able to make tea in the room and room service.

no pool