the pool was heated though

we felt that since we had a pet, we received a lower quality room

missing several items, had to be switched to a new room, was never provided with where to find wifi password,

main parking lot closest to the back room was out very

they are pet friendly which is super cool

the washer for laundry was out of order

the spa tub was great

my friends and i loved how the swimming pool, for adults, was open until midnight

their shuttle

the spa bath was not working room 106

just put in a pool, which is great; however it is very very small and seems to only add chaos and noise

hot tub, sauna, swimming pool and good restaurants too

customer service excellent, rooms, restaurant, bar all excellent

the swimming pool was like a kids pool.

was a group of parents with not-so-well-behaved kids running around the entire outdoor dining area

the hotel was equipped with a guest laundry

rooms were clean, staff friendly, parking great, and breakfast had a good selection

liked the pool

shuttle to

breakfast was great staff was very helpful.

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dirty and the room was like a shoe box we considered driving home we were taking a break from the kids much

room was quite small for 2 adults and 2 kids

room service was good

it was all good. drink prices at the bar a bit over priced.

no self laundry facilities

to check in delayed because rooms were not ready laundry room could not resolve a problem efficiently valet

room must have been right next to the laundry because there were load noises throughout the morning that vibrated

the free breakfast has a pretty good selection, and their guest laundry is also convenient if you want to travel

breakfast was great

breakfast options were great, free laundry facilities, clean and very friendly staff!

use another van shuttle service when there is events going on at the xcel, shuttle customers going to and back

it had a full kitchen, living room and gorgeous bathroom

ran out of a lot of the breakfast foods.

we enjoyed the kitchen in the room. we loved the staff and their attention.

had laundry facilities and nice ironing board in room

clean laundry room, fitness center

wifi service wasn't working well which made it difficult for my husband to work

kitchen produced the best hotel food i have ever had

luckily i had the top bar lock on the door

having a pool and fitness equipment is great

wish our bathroom had a tub. also was hoping for a hot tub in the pool area.

location was safe. clean. rooms nice size for 2. breakfast was hot, variety and hot good coffee

not get wifi to work couldn t find a password view not good at all but only in our room to sleep so

gym had wipes ok everywhere ok on the floor

pool laundry access to skywalk and public transport

gym and pool was nice, the washing room was nice to have

t have free wifi

very nice hotel and the pool was great.

gym and pool was nice, the washing room was nice to have

guest laundry and pool was small

no guest laundry. had to drive miles to a laundromat.

disappointed there was no room service & no coffee in the lobby

i wish pool stay one later

cleanliness, the comfortable bed, the free shuttle, and the helpful staff the parking was very

brand new facility with a full bar and small restaurant

the property was beautiful! the restaurant and bar were very nice as well.

s parts of hue building that aren t finished the bar is right on top of check in area which is odd restaurant

staff were very friendly, from the front desk, the staff cleaning around the hotel, maintenance, bar staff,

great pool and excellent rooms!

beautiful decor, laundry and security measures. close to regions hospital

great for pets, place for dogs right next door

area for kids was great && breakfast was excellent

the pool is very nice as well as the fitness center

the kids had a good time

they offer a guest laundry as well

we were there to celebrate a kids birthday, and only having 1 hour in the pool was disappointing

room service was delicious

i love that they are pet friendly

the pool reserve it's ok cause covid is in affect and i understand

oh, and get the dryer onsite fixed for laundry

wifi dead spots in a couple of the second floor rooms to where you cannot login at all

it's a struggle to find a good parking spot due to the bar/restaurant next door.

kids loved the pool and i loved that checkout was at noon so i could sleep in and the kids still

great for kids as well big pool area

he said that they were short staff and no one was there to do the laundry so he can not grab new towels for us

the laundry machines were on different floors. those could be in a central convenient area.

we did not get a chance to use the pool

hotel has a small, but very nice pool and gym

i requested a early check in (not expecting it) but i was able to check in an hour early

nice clean rooms, pool area and overall facility. very good experience, i'll stay here again

breakfast was really good

provided us with late check out.

great breakfast, staff was on top of keeping it fully stocked

breakfast was awesome the three days we were there

the food was healthy and excellent. bed was cozy. loved the pool and laundry

easy shuttle service to airport nice and quiet at night and the rooms are dark at

covid-19 brown bag breakfast, no pool

we were put by an entry door, near the pool, across from the housekeeping office where people

staff was excellent, shuttle transport was great!

and friendly place, nice and tasty breakfast every morning, swimming pool, fitness room, guest laundry and rest

guest laundry equipment out of service. miniature room.

wifi wasn t free

airport shuttle did not start until 4:30 am

6am, called just to see if i could have my luggage held until check in at 3pm, they offered me an early check

pool is small and the pool area could use cleaning and updating.

the pool and hot tub are very very small!

room was small. bathroom small, with one towel bar and one hook. should have 2 of everything.

being able to have a shuttle the shuttle driver was very pleasant and helpful, and the rooms were clean

there is no daily room service

also great that they have laundry facility which we needed

guess service was a++ rooms a++ laundry a++

the laundry room. all the machines actually work

the hotel has great amenities such as complimentary breakfast, laundry room, exercise room, elevators, snacks

facility was better than typical for a hotel in this category and i was surprised to see guest laundry facilities

very clean interior including the laundry room, which i used due to a long stay for business.

hotel was clean and the staff were friendly and helpful and the breakfast was good and they had a laundry room

the room was nice breakfast goodb

the hotel is pet friendly as well, which was nice as we had to travel with our dog on short notice

location was perfect. the hotel and room were meticulous and breakfast offered was great.

friendly staff, pretty good breakfast selection, lots of parking.

breakfast was hot breakfast with lots of options (not the packed to-go protein bar, a fruit, and

bags in provided in pet waste station so it makes it hard for guests to pick up after their dog

wifi was down the whole time. bed was hard and squeaky.

breakfast was just ok nothing great

kids screaming next door running in the night in the hallway

no breakfast - covid!

nice room and outdoor pool was a fun change.

we enjoyed the outside pool too

facilities, room layout, breakfast area layout, grilling station

easy access, clean and quiet kids loved the pool

the basketball kids running around all night. hanging in the hallway being loud

the shuttle is free, but parking isn't if you fly out, even if you are told you may leave your car

the gym, indoor heated pool, jacuzzi and refrigerator.

easy access, clean and quiet kids loved the pool

-laundry needs to be upgraded to card use, eliminate the inconvenience of obtaining coins to operate

we even used the guest laundry room

location, simple/clean/comfortable, amenities allowed for laundry (though needs to be upgraded to card payment

i liked the floor plan and the breakfast.

we did not use the pool or exercise area but if it was a longer stay we would have liked this addition

good bar and grills in parking lot so we could walk there

convenient location, great options/amenities, nice parking

spa was closed no notice still paid $200 for 1 night, no pool

enjoyed the hot tub, but wish there was a pool

it wasn t that clean they didn t have a pool and the staff was grumpy

made us feel like family, assisting in many small but helpful ways--change for laundry, cleaned the room kitchen

& they also have washers and dryers available (which would be great if you needed to do some laundry)

i like the way it feels homey with the kitchen and how clean it always is

furnished indoor lobby/lounge with big, centered, flat screen tv; standard but well maintained pool room with

nice room with walk-in shower, freezer, kitchen, modern decor

on site laundry hot tub & pool exercise room a cafe offering starbucks coffee , breakfast, lunch & early

unfortunately i didnt get to the pool so cant review that

the staff and the bar didn't know how to make a drink and it was way to strong

like was that the small store within the hotel only carried white wine so i had to wait for the bar to open

hot tub and pool were working

worst part of our stay was the breakfast

on saturday night we came back late and the parking lot was full

breakfast could have been better

while i did not have time to appreciate the pool, it seemed nice

the room was decent, but had some damaged/outdated furniture, and there was no body wash or bar of soap for

no breakfast offered, none available close by. laundry facility was good.

very big, free parking, clean hallways, gym facilities and even the laundry room!

was a small squeaky wind turbine outside the hotel parking lot that was quite noisy

pool was very cold.

loud party that kept my kids and us up till past 1am but staff was very nice about making it right and making

not to mention there were no extra trash/laundry bags which led to an overfilled trash bin in the corner of

my family with 2 kids stood their very anxious and concerned over the mix up

the price of the drinks at the bar were so expensive

proximity to the airport and complimentary shuttle.

room size and cleanliness, breakfast and dinner were very good

the swimming pool/spa pump was out of order, so no use of those amenities.

another guest had placed a hidden password on the guest internet computer and wifi of the hotel, which shut

clean rooms, good breakfast, best value in the area and good location.

i checked in, they gave me a room without a fireplace

very kind staff and an excellent breakfast in the morning.

restaurant ran out of kids meal options and had a very limited menu which was not healthy

was tiny, and swimming pool was right off the lobby and smelled very strongly of chlorine (eyes burned upon

actually, everything was great, but for only one thing the wifi was very weak and kept dropping every

restaurant ran out of kids meal options and had a very limited menu which was not healthy

hotel restaurant and bar made it easy to relax before our early flight

going on in main lobby, no on-site laundry

no laundry facilities. i had to join the ihg rewards program in order to get late check out.

close to the airport and moa, great shuttle service!

wifi is unusable no free coffee

the indoor pool was fun and clean

one of our beds had dirty laundry in it

all they did was give us free parking and late check out

airport shuttle was very effective in both directions

location yo the airport and great breakfast

really that bad, just some amenities i wish they had: a sauna and steam room, more weights in the gym, and maybe

breakfast was entirely to high and not worth the money.

coupon to receive free breakfast, and required to come down to restaurant to redeem.

very clean, the free shuttle from airport is amazing, great swimming pool.

really close to the mall, quite and cozy rooms and a good size wifi tv

lovely swimming pool, well-equipped gym, giant bed, good wifi, nice toiletries, free airport shuttle

there were clean towels all over for you to grab and the hamper for the dirty laundry was nicely labled

only thing which clicked was there wasn't a laundry in the building

to ask for room coffee from, no one answered bell, no one in office or hallways, walked back to laundry (door

guest laundry, no vending machines and breakfast could be a little better (no oatmeal/cereal option, only

no laundry facilties at the hotel

they had no shampoo, no laundry bag, no tissues in the room

laundry detergent was too strong smelling

the laundry on the second floor was neat and clean

no coffee in the rooms, and they can t give you change for laundry but we had some

they had laundry facilities which we needed and used

not like that we were right next to the laundry room and were woken up each morning by staff doing laundry

the laundry facilities were very old and outdated, and the bottom dryer was broken

friendly clerks, awesome breakfast and the hotel was very clean and with wifi free!

like the wifi was easily accessible

cleaned ,close to moa,shuttle service

staff pool laundry

the facilities are small, but everything's there - gym, laundry, pool, nice big rooms

you could here some barking, because it is a pet friendly hotel, but it did not keep us awake.

i like have the kitchen with fridge

my husband & i also signed up for the swimming pool

friendly service staff; self-laundry was great and not expensive; hotel directly at the mall of

decent breakfast included and a laundry a bonus

the facilities were complete -- parking, pool, laundry -- and the room was spacious and comfortable

a lot people use these machines or it s just happenstance that a few people decided to do their laundry at

then later she was kind enough to give us extra laundry

clean, friendly helpful staff, good vibe with other guest. breakfast was great.

pool was tiny

no sausage for breakfast

breakfast area had a lot of room

small pool, no hot tub

location, walking distance to mall of america, friendly staff very good breakfast, laundry room at first

laundry sounds and very noisy upstairs combined with plane noises left me not sleeping super well

guest laundry was very convenient so i could wash my daughters basketball uniform every day and go home

the bathroom is big with a huge closet that has an extra pillow, a laundry basket( to be able to carry dirty

the hotel made sure you had all you needed while staying, the kitchenette had a dishwasher, sink, fridge,

had to walk across street for laundry and pay for breakfasts

staff was great we got there early, they allowed us early check in and parking

lobby and bar area were very inviting and relaxing

walking distance to moa bed bathroom bar and relaxing area

the bar staff were also delightful when we stopped down for a late night drink

friendly staff, free tea and coffee in reception, clean, laundry available

the breakfast was amazing!!!

that there was breakfast for kat

nice little kitchen. close to mall. very clean.

pet fee

good laundry facility

i didn t have the continental breakfast or use the pool, gym, laundry, but all nice to have access to

free laundry services

easy check-in responsive staff laundry facilities

rooms were very clean, cute art everywhere, and many amenities such as a gym, pool, games and fire pit outside

of good options, a fun lobby with plenty of space and built in entertainment for the kids, free laundry facilities

laundry, the layout of the room, the pool, the rec area where kids could play while waiting for us,

we loved that the laundry was free and there were plenty of machines

we enjoyed playing pool, jenga late nights, the swimming pool, weight room and doing our laundry

i liked the free laundry. we stayed 9 days and were very comfortable.

the laundry facilities are too small for the number of guests. breakfast needed more variety.

i used the fitness room and it could have been cleaner and the laundry room was also only kind of clean

machine was located on only one floor, inside the laundry room

the room was like a small home , kitchen was great

great breakfast! great service!

spacious room, gym, pool, immediate, safe access to moa

didnt like that the bottles of heineken that i ordered came open from the bar when i went to pick them up

we had kids that needed a nap with the long day running around the moa and nickelodean universe

fantastic room service

facilities like the pool are closed, as to be expected, but the bathtub was deep enough for a good soak

staff was very nice....front desk to the laundry guy and others. all very pleasant.

could use additional laundry fro guests. one washer and dryer for all.

it's worth noting (as i had an issue) that there are two guest laundry rooms but only one is signposted, the

coin op laundry didn't work, so the maintenance staff offered to do my clothes for me

there were 2 pools but both are actually small.

lobby smelled great, rest of hotel not so good. laundry facilities could use an update.

drinks at the bar were $25 a piece

the staff was friendly and the bar made good drinks

we did not feel safe in the back parking lot

looked like an old building and it smelled like an old building in the halls and room service did not pick up

i wish they had laundry machines in addition to send out services

the pool was under refurbishment

nice gym access

fact that is stated it was pet friendly and the mall it self wasn t and you couldn t leave pets unattended

also it is pet friendly that's a super plus for us

no laundry bags for wet suites

should have been advertised as under construction there should be a way to purchase coins for the laundry and

the pool and how close it is to the mall of america

my kids enjoyed the pool and the muffins for breakfast

i booked thinking i had a fireplace and 2nd room

my kids had more fun than we expected

no hot tub or spa as advertised

the pool area, the activities an the rooms

drunk people. near kids.

clean, fun atmosphere, decorated well, tons of interactive things for kids, bar in the waterpark

was a lot of noise coming from the laundry or maintenance room above

the hotels website claims the pool has 24hr access but it does not.

don t keep towels in the pool area

the gym equipment was not the greatest, some of the machines did not even work

pool was small and their was no one watching their kids

my daughter had to move bags of laundry and trash out of the way in order to get through

food pantry, restaurant, pool, gym, laundry, large room

and, the laundry uses way too much bleach on the bedding

good wifi-quiet room-good breakfast

the pool was awesome, had alot of fun with the kids

laundry facility small and every time i tried to make my way in there to wash/dry the machines were

staff was friendly & there's onsite laundry

then asking what time we were checking out and then people coming in n out all hours using laundry then getting

huge room, swimming pool, breakfast, tv, wifi

size of the room, the cost, the wifi quality

called down to learn that we were above the laundry

there's also a kids' meal menu for dinners

there's also a kids' meal menu for dinners

wifi broke the whole day

i hot tub to go with the pool.

we asked them if there was a laundry room and for extra toilet paper

the room we had was next to the elevator and laundry so it was noisy all night

of the bathroom and laundry room, pets are allowed in any room, no continental breakfast included

pretty good value. had breakfast until our last day then it was discontinued. laundry was free.

clean, modern room. great amenities of in room kitchenette and shared laundry

and a laundry room

loved that we had a front room/kitchen and 2 separate bedrooms so we weren't all stuck in one room together for

parking fee. gym equipment. breakfasr not starting till 6.30

excellent breakfast, superior accommodations and outstanding customer service!

we really loved the free shuttle to and from the mall, that was

thw only thing lacking is a laundry room at rhis ptoperty!!

used the laundry facility and put my money into the dryer and the dryer didn t start

had trouble finding laundry room and there was not change machine there

no way to do laundry.

only need a laundry room to be absolutely p

no laundry facilities

nice comfy rooms. hot tub is spacious. the pool is good for younger kids. staff is friendly.

pool was extremely small. no continental breakfast

and the amenities including, pool and fitness center, as well as breakfast

are very clean, pool and whirlpool are really nice and families love it

was very helpful that there were laundry facilities, but there were issues: - signage to the laundry room was

oh, and the laundry situation

was told it was air conditioning on the roof or the laundry room

laundry is a hassle expect long waits since everyone else is trying to use the same tiny washer

staff friendliness, location, laundry