but this time it was really cold and i had come back too late for laundry to get me a blanket so i had to sleep

wifi poor mattress too soft

the sofa bed was made up for the kids and very comfortable

not a huge amount of parking.

pulling into the car park the parking arrangements were not clear

kids were picking one when a staff member shouted

it was close to race course easy parking very friendly and helpful staff

water pressure was amazing but would be worried if i had kids having a shower

staff was very kind and helpful parking was easy near to town

i would have preferred a solid bar of soap rather than liquid.

i liked the power shower and the tea&coffee facilities and the kids enjoyed theassive tv and lots of channels

ordered room service - food was cold when it arrived

room very spacious, breakfast value for money plenty of choice.

room next door had a load of kids who were noisy and running around in the corridor.

our kids really enjoyed playing pool whilst the parents chatted over a drink(s)

was no laundry facilities it stated on the website that there were was dissapointed

claudia on reception and the bar was so friendly, chatty and helpful

6 for the premium wifi is

great location, secure parking, bar....just book it.

staff lounge bar wifi very clean

the wifi in the rooms could be better a bit intermittent

poor wifi quality

gym was a bit rubbish; machines didn't work properly.

breakfast was excellent

the rooms were spotless staff friendly and helpful breakfast fresh and tasty. lots of options

rooms are great, bar is lovely (especially by the fire) and the very busy restaurant is outstanding

made an unexpected stop here on a long journey and were so tired that we just ordered room service food - it

breakfast was absolutely lovely, plenty of choice

arriving at the hotel, there was easy parking and checking-in was friendly

wifi was slow

there were no laundry services or facilities, which i needed for my 4 night stay

bed felt small for a double, only a pub for dinner close by (or macca's), no laundry facilities

accessed and free parking with plenty of spaces

fab place to stay - great staff - very comfortable and great breakfast. lots of parking

there is also a wacky warehouse next door where your kids can let off steam after a long drive

is no laundry facility in the hotel

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

sarah behind the bar is amazing

breakfast was excellent and amazing choice and on second day we didn't have time for long breakfast

fantastic breakfast choices

the swimming pool is the smallest one i have ever seen but it was well kept

good value, i really like the kids bed is a proper comfortable bed, not a sofa bed.

early breakfast finish.

the pool was not for my teenage son so bit disappointed as was just for over 18

i requested for strong wifi and the staff put me in a room that had strong wifi so i was able to conduct my

wonderful breakfast and choices

ample free parking clean comfortable and decent atmosphere

great location for football club. next door. free parking. great bar area. friendly staff.

the gym was tiny and for some reason they had allowed 2 children into the gym, the kids were running

the spa facilities, the pretty location, comfortable and quiet

location/surroundings were spectacular. staff were friendly. room service menu was good.

great pool and views across lake while dining

facilities - great spa treatments that were keenly priced. breakfast was very good.

free internet and free access to swimming pool, sauna and steam room

t a huge issue but you could hear the noise from the bar and music whilst in our room

i thought the breakfast was awesome, all those who were on duty that morning many thanks

breakfast was great! meeting friends.

only problem was getting wifi in room - ok in all other areas

top quality-price in centre but own parking good restaurant and bar, and wifi

extra charge for using just the swimming pool,i am not interested in using anything else in the spa & 15 is

we had a bar 178 meal and a breakfast and both were excellent with rapid and pleasant service

for drinks at the bar was high and the guinness wasn't well poured

we asked for early check in which was graciously given and on arrival were immediately upgraded to a beautiful

room, we had an exceptional meal, the staff where brilliant and the spa/gym where very nice

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

i watched a cleaning lady kick and throw laundry down the public stairs

as my mother is a wheelchair user and was unable to use the gym and swim facilities

upgrade to ground floor room. very pleasant front desk. plenty of parking. good wifi signal

having to go out of my room to use the laundry room to get my shirt ironed

clean lovely breakfast great clean hotel

clean good breakfast friendly staff.

the hotel was very accommodating to us & our pet dogs

wifi wasn t great in room

the laundry facilities and games room

hotel also has a gym and laundry / lounge but didnt use these

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

clean and kitchen and laundry

( laundry room or main reception

eventually a lad appeared as he was dealing with laundry at the far end of the car park

there was no information sheets in the room around room service and all the usual stuff

pool and jacuzzi were superb

hotel, in lovely little village, and oh so pet friendly

nothing was out of place or to complain about, we even used the pool and jacuzzi very happy by

located over trades entrance so we had deliveries (laundry, food and bins being emptied) from approx 6am to give

company that collected the laundry at 5

booking was just so easy, we asked for early check in too & was granted it without extra cost, fab place to stay

even bar snacks would have been perfect

staff were really lovely nothing was too much trouble and my rooms were ready for a early check in as requested

we used the pool twice and the kids loved it

so helpful rooms big and clean lovely breakfast and there is a guy working at reception and the bar who is so

free parking and access to the heated pool, spa, sauna, steam room and gym was great

the gym was lovely, the grounds amazing

removal of bar meals and room

got collected and the laundry van came just after 5-6 am and was under our bedroom window so woke me

bed was nice and comfy, and we didnt realise but we also had a mini bar x breakfast was nice

clean and comfortable room, good wifi, plentiful teabags.

i disliked that they had a special covid briefing card with room service on the back in the room but didn't do

a little dour, no mention of breakfast or wifi

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

room was not the greatest, it was dark as the window looked out onto large laundry containers

laundry was visible outside our window and was very noisy when it was collected in the morning,

great team on desk, helpful and friendly. gym great for cardio

very comfortable stay for our family with two young kids

pet friendly at a reasonable price

we had a drink in the bar during the evening which was served by friendly staff

pet charges gone up

good location, close to major roads, fast food, supermarket, petrol station and electric chargers

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

good parking

free car parking and staff was great on reception

was spotless, staff were friendly and hotel bar was a bonus after a hard day at work complimented by the rooms

you could improve your wifi, put wardrobe doors and a bit of colour on bedding

breakfast was fantastic and very allergen

wifi was not great in the room and as the phone reception was sketchy this concerned me that we

breakfast first rate

only thing i would change is the fact that there isn t anyone there at night so the bar was closed by 9

excellent breakfast

long minutes for our deserts to arrive whilst the chef and kitchen people were busy unloading laundry from a

one towel was badly worn one breakfast returned as cold bales of clean laundry blocking access to our

breakfast was very good, the staff were very lovely and welcoming i loved that they all made a fuss

lovely big bedroom. comfortable bar area. excellent food.

very comfortable bed, very good parking, excellent bar and bedroom

and grounds are so picturesque, the room was lovely and very clean, the food (room service and breakfast) was

property is beautiful and the whole location is like staying in a grand house very good parking and very nice

bar staff very friendly and accommodating - emma was great

really nice breakfast, tea with real tea leaves not bags

from the layout of our bedroom with the petals shaped into a heart to the service at dinner

very clean well appointed spa facilities available but we didn't have time to use this visit car parking

spa is great, the hot tub is awesome, there's even a plunge pool after using the sauna

staff always helpful and will assist at all times during your stay facilities available are cafe bar with drinks

although i knew it was a naturist friendly spa i didn t expect the bar to be naturist too.

spa facilities and everything really

was expecting room to be small but there was plenty of space! great to have a kitchen.

crisps, water, juice, pastries-all you d need for a short stay as well as the well appointed kitchen facilities

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

i had to pay £20 for early check in

the rooms are a fantastic size. the separate lounge area with a small kitchen was great.

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

i really enjoyed the stay and my kids loved it, we would definitely come again

was a shortage of staff, so we were waiting for 5 minutes just for a cup to pour in tea, the kids didn't like

clean. nice gym, good breakfast, comfortable bed. helpful staff. central. good value.

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

wifi was very good but after changing rooms to move away from back of hotel

very noisy, kids was running loudly, screaming, ok they live there,council families, but what about the other

bar and restaurant good

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

there are several available parking

easy parking and local to city centre

convenient location for casino lots of parking great full english breakfast

ground floor. free wifi. large screen tv.

room was opposite laundry and staff on first morning were far

price it's a very average place, not enough plug sockets , wifi should be free tbh cleaners and room service

hotel out on a limb ,no room service, no information on hotel in the rooms

no room service

also, the room service lady was cleaning the room next door very loud and kept banging on the wall