one lift working, car park very tight and a number of spaces taken by laundry carts

wifi bandwidth is

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely

i really appreciated the people on the front desk, in the breakfast area and the two men on security

comfy bed and a good breakfast

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

breakfast was so good.

breakfast had every choice, free room upgrade to a junior suite as my room had not been serviced,

to stay only problem did not like being on 7th floor if stayed again would ask for a lower floor breakfast was

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

the hotel bar was lovely and the bar man was such a friendly pleasant man, the whole staff team where very

called room service at 18.15 to order a drink and after ringing for 5 mins gave up.

location, rooms, breakfast and staff hospitality

no info in the room about breakfast options . no one offered up the wifi code

i didnt like that there's no hotel wifi in rooms

no remote for tv, had to ask, menu for room service, but no phone to

no wifi in room, even in lobby wifi was slow, sometimes unavailable

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service

free wifi only available in public lobby areas

at 630pm both mornings they delivered the laundry fir half hour with a tail lift wagon

blocked in on exit in the morning by a laundry vehicle

would be excellent if self-service laundry facilities were available

drink options (24hr pizza is genius), luggage storage, the fact it was pet-friendly, and also the laundry

40am sunday morning by the laundry van loading & unloading linen/towels etc

weirdly there's an outdoor laundry at the garage nextdoor

the first floor balcony is under used and proper sun trap with great wifi and

brilliant breakfast, cheap accommodation, central location

stay, great location, very friendly and accommodating staff late check out a great benefit

very fast room service

the standard 'leave laundry in bath if replacement necessary' is a

he went ahead to blatantly lie to me that it was from the laundry

the room has been upgraded & has been dressed with rose petals in the bed

comfy beds, provided ice and fresh milk on request via room service

the bar area is comfortable where you can relax and have a snack with your drinks

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

definitely disappointed weekend break from the kids, got no sleep and i also do social media so was hoping for

had not requested an early check in but the receptionist went out of her way to organise early check in and a

we spent some time in the bar enjoying drinks and bar food, room service for dinner and breakfast in the

definitely disappointed weekend break from the kids, got no sleep and i also do social media so was hoping for

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

close to station, close to tesco, restaurants nearby a s very good gym

mini bar great asset

bar stocked many drinks

only downside was the parking was a walk away, otherwise a superb hotel and very good gym

not good if you have baggage, kids or you're elderly

room was really nice so and peacefully, we both enjoy the gym aswell and the breakfast was really nice aswell

they have facilities l didn t see as l was only there for one night like the gym

no kids menu, extra bed was very uncomfortable and cost £15

the security put in the laundry lift because the other lift wasn t working which is fair enough

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the wifi could be better

had a discounted breakfast in marco pierre as the room service wasn t available

best location, high quality linen and amenities. nice gym, friendly staff, very nice breakfast.

the staff at reception and bar are excellent.

interior decorations of the rooms and all common spaces( restaurant, bar madeleine, staircases)

the gym facility was great and not busy. the room was clean and spacious for two persons.

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

your laundry charges were expensive

free wifi

some of the equipment in the gym was not working

the gym was ok

the gym was very hot

easy check-in, clean comfortable room, pleasant staff, good wifi

bed was not good and it was not comfortable to sleep for kids

staff who took the time to tell me where everything in the hotel was, breakfast/check-out/late check out etc

nice touch giving the kids a free drink and sweets.

we got a pizza at the bar which was really tasty and very large

the bar was a lovely space to relax in, and the food was delicious

the spa staff were so lovely and added to that relaxation feeling

room was huge, clean and had everything we needed. spa is amazing.

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

attended a concert and returned to the hotel at eleven and the room service selection was very poor

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over

wasn t far from the city centre and ghetto golf which was our planned weekend

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

pool gym was amazing jacuzzi was beautiful ud83dude0d breakfast was amazing an staff was

swimming pool only for kids 12+

musician with a mic and guitar amp) practiced all morning on the day i asked for a late check out so didn't

the spa experience was great and the breakfast and serving staff brilliant

wifi password hard to find. pillows could have been better.

wifi was free but not secure it was provided by 02 but they asked for your mobile number whicj i

sofa beds for the kids were really uncomfortable

95 @ head, kids eat free

i hope they will introduced a new family rooms for small kids

and single bed, the spotless and well-equipped room, the plentiful breakfast with variety for kids, the attentive

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and

which not needed also cleaners knocked door twice although we had late check out and do not disturb in door

kids running around late at night

housekeeper knocked twice despite no disturb sign on the door and late check out

room service excellent

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

they made us sleep in basement next to loud laundry

early check in is always a bonus when available and the location is great

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

kids- how about a children’s play area - this could be great for bored kiddies

luxurious, good facilities including kitchen, it was basically a high end one bedroom flat

breakfast was included and couldn’t be faulted

breakfast was amazing

parking on the street wasn't great and didn't feel the safest only complaint about the room was

the breakfast was excellent,

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

delicious breakfast and friendly staff. the kids play area was fabulous too.

i tried many times to call room service to order a snack but the call didn't get answered, this was rather

staff were extremely friendly and the breakfast was delicious

wifi not great from the room

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

breakfast was better than i expected the selection was amazing

breakfast was great, loved the waffle machine and the colouring for thr kids was great as i was on my own with

friendly, efficient staff; early check in was permitted. breakfast was plentiful, fresh and hot.

the sheets had some scuff marks but well may have been from the laundry press

clear that pool is outside hotel but still very convenient

it was such a shame the gym/ leisure facilities weren t open or the restaurant.

ordered room service and the meal was also delicious

no music in bar as background

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

i liked every part of the hotel especially that gym.

when i booked the room i gave all the details about my family , 2adults and 2 kids, i thought i have settled

tasty breakfast . bar open late . comfortable room

we also had bar food and booked a very late check out which the guys helped us with so we're extremely grateful

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

fantastic bar and breakfast

staff very friendly and polite and a great choice for breakfast

i tried to reach room service and the phone just kept ringing out, even after trying 5 times

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

and on the sunday the girl doing the eggs seem to take an age, and kept going in and out of the kitchen, for

room service wasn t very good

wifi did not work

booked it for the laundry services

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

breakfast was cold

wifi wouldnt work

breakfast was great

lovely room, aircon, kitchen, sofa, bed everything was fantastic

had a kitchenette, sofa, bedroom, and shower room

have a kitchen cloth handy to dry crockery and cups

lounge and kitchenette perfect with a fridge

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

good wifi

to allow older kids in same room when searching universities as it is an expensive time

spacious, comfortable rooms. kids loved the pool. great buffet breakfast with lots of choice.

charge of 13 and the hotel bar is extortionate

room was opposite laundry and staff on first morning were far

no room service

staff are rude and not trained room service does not know english

late check out (12pm) which was needed after a long night out (-)the late check out option, was a lil too stiff

price it's a very average place, not enough plug sockets , wifi should be free tbh cleaners and room service

poor wifi, small tv.

beautiful hotel, clean and tidy and comfy beds, fantastic room service and shower was good.

big plus is the secure parking

was excellent and delicious, the chef came out of the kitchen to ask us personally about our experiences which

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long

rooms are spacious and quiet full-size kitchen and a laundry, which is very nice.

from a delivery lorry parked outside our window for approximately 30 minutes loading/unloading laundry

also the hotel was pet friendly with no additional charges

the wifi was also slower than i'd expect from eduroam, but that's a nitpick at best and it was at least

of mix ups meant a room service order was delivered to our room by mistake, member of staff took some persuading

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

one person on duty who had to run the bar and there were lots of people trying to check in

there are several available parking

wifi connected but kept cutting out so was pointless

plenty parking friendly staff nice and clean very happy, i stayed 15 nights

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

required when paying cash which left me a bit short on money that i had planned to spend on the kids for the

were excellent and very accommodating even allowing us room service at a late time

didn't like that the wifi didn't connect

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

bar open and we ll stocked

with a lovely bathroom and a nice view at sundown, the free wifi was brilliant and my son was pleased as he

great to have star city across the road to keep kids entertained and some good dining options there also

location was slightly noisey with kids walking past and the dual carriageway

limited parking but i had no problem

good parking space, staff polite, rooms ok.

gated overnight parking was an added bonus

free on site car parking

good tvs and wifi, good staff everything apart from the shower was 10/10

laundry was visible outside our window and was very noisy when it was collected in the morning,

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

room was not the greatest, it was dark as the window looked out onto large laundry containers

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

away promptly at 09:30 there was no telephone in the room of you were unwell or needed to order room service

were neglected with some garbage around and building materials left out as well as trolleys of laundry in the

wifi wasn't very good

excellent place no issues lovely staff and the room service people were excellent

was spacious with separate beds in the ante room for the kids, restaurant and bar served well (within the limited

and wifi in room didn't work but that was fine as we had previously downloaded our movies onto the ipad

the lady serving behind the bar was very pleased and kept making sure that i was alright during my stay, just

great breakfast and spa

breakfast, staff, grounds, room, spa, bed

location for access to good hope hospital rooms very clean well appointed spa facilities available but we didn

spa is great, the hot tub is awesome, there's even a plunge pool after using the sauna

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

the staff were friendly. the room was clean. free parking was a bonus.

wifi password, breakfast times

alarms going off in the night and most the night i had loud guests up and down the hall way and kids running up

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

having to go out of my room to use the laundry room to get my shirt ironed

friendly staff, comfy bed, friendly bar, good facilities, nice outside space to sit, lots of parking space,

no dessert available when room service ordered.

this is ideal as your away from the busy roads and the noise but best of all the parking is private and on site

value for money it's amazing yes the rooms are dated but very clean and the price i paid includes breakfast

staff were super friendly and really supported us with our two young kids’ needs

location, friendly staff, very clean and comfortable. fabulous breakfast.

pet friendly at a reasonable price

very comfortable stay for our family with two young kids

the availability of a spare toothbrush, hair dryer and iron. and breakfast is included.

i watched a cleaning lady kick and throw laundry down the public stairs

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

friendly service from staff, room service was great too and great value for money

the staff and room service charge

room nice complimentary water, +tea & coffee + biscuits hairdryer, iron & board options for laundry & room

having kids (2/6 yo) with us and not opening until 7pm wasn't ideal, but having paid for the half-board

breakfast was excellent plenty of choice well presented and cooked well

ev chargers on site friendly and helpful staff clean and comfy bed and room facilities on

nothing major but the phone for room service didn t work so i had to order at the bar

dry cleaning/ laundry was prompt and good quality

they went out of their way to retrieve it from the laundry trucks and posted it back to us

we had dinner in the bar area and it was great, really good quality food

then back to the bar and had to get a staff member to authorise a charge to room option at the busy bar

i would suggest adding yoghurt to the breakfast menu as kids love this