wifi very poor in room, was receiving and going off all the time

having to go outside to get to the bar and dining room.

, country scenery amazing and parking plentiful

the secure parking was a bonus for our two seater soft top sports car, you just know how passionate our host

the breakfast was lovely and very big

impressive orangerie used as the restaurant and a well-stocked bar with relaxing fireplace and everything from

was half way between our friends and our homes so the location was perfect we also wanted pet friendly accomodation

the bar area could have been made more cosy and a shame there were no facilities for bar meals and

the bar shut too early.

ere were a few of is staying in rooms due to a wedding nearby) perfect location, fantastic breakfast, highly

there was no fire which is why we were told there was no laundry, but there was a problem with laundry delivery

i find this happens quite often when contract laundry companies are used by the hotel

confusing wifi instructions

price; convenience; room; breakfast; general cleanliness too - didn't have time to use bar or any of the health

spa facilities are excellent as is the use of a really good sauna/steam room and pool

great pool and views across lake while dining

manage, the lovely staff member carried the chair up or me and also helped push my dad near the pool

facilities - great spa treatments that were keenly priced. breakfast was very good.

i didn't try the pool/spa facilities but it they looked good

sauna and steam rooms in the changing rooms. spa area needs updating.

room allocated, no heating second room, no hot water, beer cans amd dirty laundry in wardrobe, dirty sheet on

selling point for me turned out tobe the laundry room

of lovely staff showed us some interesting things around the hotel, which was nice of her, the bar area was

bed was really comfy, and the bar meal was excellent

i felt it was over priced and should have been under 10 and the coffee was poor room service light snacks

eventually a lad appeared as he was dealing with laundry at the far end of the car park

we were told to call from our rooms and order on room service, rather than in the bar where we were sitting

excellent choice at breakfast, friendly staff, the most comfy bed i have slept in, lots of parking

the borrowers kids would have had a field day larking about in the simulated snow

excellent parking

laundry service on the weekend which wouldn't of been a problem if it stated that

love that the parking is free and love the leisure facilities

great location to international centre nice bar area and pool

get into dinner one night but that was our error in not making a reservation earlier and having kids meant an

service in the bar and restaurant

piles of laundry in the corridor

laundry facilities in room

we had to have our breakfast across the lobby in the lounge which wasn t ideal with 4 kids

onsite parking great central location - 2 minutes walk to town park and southwater shopping good sized

lovely staff quiet comfy beds good breakfast luxurious towels

use of gym and pool

removal of bar meals and room

and having the pool and spa was a real

loved the atmosphere in the room next to the bar very relaxed feel

wifi was poor at busy times

bed, excellent location, breakfast, staff were all friendly and helpful even the laundry lady helped us

breakfast was really good. fresh cooked and good selection of hot and cold options.

the price of breakfast and evening meals

pet friendly ( 20 additional charge), big bonus that dog was allowed in the bar where we ate our

easy to check in, nice room. pool was closed but that didn't matter.

were in room 202 the only thing that was annoying was the laundry door banging every minute from about 6am

woken before 7am laundry van

had a gym, great food, friendly staff.

the pool was full of kids from people that ain’t guests

arrived we were kindly upgraded and could use the pool and were given a complimentary drink and breakfast

excellent breakfast

wifi was free to all guests

the wifi was so slow....virtually unusable

good quality hotel with great staff. facilities good, and gym a bonus.

poor wifi quality

hospitality nice big clean room and bathroom nice big comfy bed good entertainment in bar which is on once a

no problems parking

very spacious room good wifi

i know it's pet friendly pub but is there any need for all the animals to be on the furniture

.friendly staff, lovely food good choice, pet friendl, comfortable big room.

on the balcony of room smoking and there was dirty broom 4 black bags of rubbish and dirty laundry in

the pet friendly room did not have access suitable for pets

wifi was a little hit and miss as was the tv signal but we weren't there for that so i really wast

hotel, & being pet friendly is a huge bonus

value for money which includes on site parking

inn's room was lovely, good size , nice chairs and sofa, the bathroom standard with spa bath

the music from the bar that was below our room was quite loud, but did stop at 11pm

the bar is well stocked and a good selection of draught beers and cider

was from top level, just only wifi to improve a little bit and shower in my bathroom works not properly

excellent location with easy access to the town without being inside the madness, easy parking, wifi is good,

was no laundry facilities it stated on the website that there were was dissapointed

shower head so you can shower if you don t want to wash hair no draught beers on tap in bar

had a very warm welcome from the loveliest receptionist who also served us in the bar and at breakfast

the wifi is a bit glitchy.

nice and clean bed was good lounge really nice and the breakfast and evening meal was excellent bar good

have a lift, lots of stairs very awkward to take luggage especially if your with the kids

amazing massage, room service was great, amazing big bed, lovely breakfast

ro pay goading deposit that i was only made aware of on arrival for the room and also to book room

great staff. great food. easy to find and lots of parking. the spa facilities were fab

air con in the room was good; wifi coverage good; shower was

small gym. small room

late check out for a small fee so we could shower after

yet we later seen a room service menu which had a lot more on by which time it was too late

we had a parade view which the kids absolutely loved and was a good experience but people were smoking under

staff are brillant. great with kids. jackie is an amazing worker and person.

well stocked hotel bar and super friendly well informed staff

the breakfast was very good, plenty of choice.

in the area only down side is we couldn t get water for the room when we arrived back as the bar was closed

breakfast was very good had a big cooked breakfast very hot

that a wedding was taking place on the night we stayed, it does mean that some of the facilities, bar etc

longer pet friendly

pizza from the bar, kids corner my daughter got to see the wolves players

easy to get to and they have a fast ev charging

only had 2 towels in the room and there was no room house keeping and staying for 3 night was as kids can be

kids food menu so had to have huge portions that they were not going to finish and cost price of

parking motorcycle in back garden

the wifi was good, room was clean

no dedicated parking on site but there was a good amount a short walk away.

also there was no bar but said there was on website

nothing they could do about it but parking was a problem.

it was over the laundry room

great facilities! loved room service for breakfast too

only two ev chargers.

wifi was slow

everything iew of garden comfort bed huge food service lounge areas gardens parking

lots of clanking and banging right under the window which had to be open as it was very hot, the laundry bus

linen cages were outside the room view, thrown in laundry bags over the ground (i only hoped it was bagged

lots of parking, but sadly outsourced so always nervous about being fined

was lovely, i loved the pool and gym

room service, tv size

the kitchen is a great touch

great staff with a quick check in kitchen is a geat bonus i booked a twin by mistake and they moved me to a

quiet, clean and very comfortable beds easy check in, great wifi speeds kitchen is a nice touch.

room service didn't come to the room til half 12 and they didn't take out used towels from the bath

ok the room had wifi and a tv with only 4 channels and a leather sofa and a four poster bed, there hadn t

the library room next door to the bar was lovely and cozy with the fire on and we enjoyed our afternoon and

lots of free parking

bedrooms all en suite stayed at the lodge (3 bedroom private villa) lovely kitchen the living room was bit small

no safety mechanism so ended up getting burnt light fittings were dusty room windows not clean wifi was poor

to eat in the restaurant which is more for fine dining as was fully booked but were offered the bar menu which

negative was the amount of laundry bags, hoover & general cleaning materials left outside our room almost

stay staff exceptionally friendly and helpful, made very welcome in bar for a nightcap unlike some hotels who

bar area was small and cosy with a log fire

i would have liked password-protected wifi.

historic building, bar on site, excellent breakfast, elevator

booked 7 rooms for 14 golfers in twin beds are were given doubles

we also had some really loud people above us that had their kids running round the room at 10pm till about 1

room was good breakfast was good wifi was great

comfortable lounge for drink in the bar area

no late check out option

we found a laundry cupboard in the room with spare duvets in

gave us a good welcome, parking was easy, room very comfortable, super breakfast

parking on the side street fine, we left and came back a few times and there was always a spot for

easy parking

was not always possible to park directly outside but street parking was usually no more than a hundred yards