the laundry facilities and games room

hotel also has a gym and laundry / lounge but didnt use these

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

clean and kitchen and laundry

( laundry room or main reception

proportioned room with free wifi, air con and tea/coffee making facilities

breakfast, staff, ample parking space, room was very good and quite and room service

check in; bed was a wee bit small but comfortable and the room was clean and well laid out; good wifi; good

room is clean, , good wifi, hot shower, warm room, comfortable bed, towels and soap provided, breakfast was

really lovely staff, great parking, brilliant breakfast. very helpful people

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

no info in the room of bar facilities or room service

the 24 hour reception, clean room and great room service

friendly staff. very helpful. lots of parking and great location for me

staff, bar n location

liked, the facilities, there s a gym and restaurants and bar

a really lovely room with patio area and staff were lovely welcoming and friendly breakfast was lovely too all

breakfast was good, good selection of both hot & cold

welcome, spacious luxurious suite, excellent room service, cosy bar area, splendid dining/breakfast room, ample

t have a lift, lots of stairs very awkward to take luggage especially if your with the kids

room was not the greatest, it was dark as the window looked out onto large laundry containers

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

laundry was visible outside our window and was very noisy when it was collected in the morning,

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

great team on desk, helpful and friendly. gym great for cardio

ordered room service - food was cold when it arrived

great value for money, £72 for 2 adults and 2 kids, with a fantastic breakfast....bargain

really friendly, happy to help whenever needed and more than accommodating when needing to have a late check

station i like design of bedroom with fridge bath and shower bed comfortable, lightning good breakfast very good

was amazing, staff were great and the food we ordered through room service was

the wifi signal was bad in our room so we couldn't connect

nice big room clean and tidy, easy parking with ev charging.

the prices at the bar were a little on the expensive side

to and from the alexander stadium and also birmingham city free parking with pay-as-you go ev

rry can t remember names) went above and beyond to help us and make our stay

was no laundry facilities it stated on the website that there were was dissapointed

claudia on reception and the bar was so friendly, chatty and helpful

location and friendly staff - lovely breakfast and great location for town and plenty parking

room is well set out & comfortable & though we didn t have chance to use it there is a cozy bar area which

good breakfast and even had gluten free toast

having to go out of my room to use the laundry room to get my shirt ironed

pet charge is extortionate for a room that already has stains and rips on the carpet

lovely breakfast and lovely sitting outside in the

plenty of parking and space in reception to relax

gym equipment could be upgraded.

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

is no laundry facility in the hotel

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

lay out cleanliness very comfortable free wifi good parking customer service

location staff very friendly, rooms were very clean and comfatable great breakfasts and aminities bar open and

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

very noisy, kids was running loudly, screaming, ok they live there,council families, but what about the other

we haven't tried the restaurant but the bar offered a nice selection

wifi doesn't work.

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

like a converted estate, room was dates, stank of cigarette, hair in shower, on towels wifi cut off, cups were

lots of free parking. half hour walk into city centre.

plenty parking friendly staff nice and clean very happy, i stayed 15 nights

convenient location for casino lots of parking great full english breakfast

yet we later seen a room service menu which had a lot more on by which time it was too late

water pressure was amazing but would be worried if i had kids having a shower

staff lovely, food good value, parking good.

travelling with group of kids nothing in hotel for them to do

probably the best lasagne i've ever had, nice bar and restaurant area

great facilities, gym, marvellous historic building with an interesting back-story

wifi was intermittent

plenty of parking too

friendly staff. lovely bar and restaurant.

excellent breakfast

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

i watched a cleaning lady kick and throw laundry down the public stairs

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

the beds were great to sleep on and the gym, spa and steam room were very enjoyable.

value for money and pet friendly. had own parking too which is what i always look for.

efficient reception staff and room service.

order food from room service pizza worst i have ever been given sent it back inedible a under estimate 14 pound

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long

lots of kids running round in breakfast room

as if the kitchen staff was on holidays

wifi was a wonderful addition

- at the desk was very helpful, professionalism was bar none

nice big tv and free wifi which

room service was poor

paid-for wifi.

no dirty laundry)

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

very basic - no teas/coffees in kitchen

hall room bathroom everything was clean, at the restaurant the food is good they also have a spa and a clean

the bar entertainer was excellent

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

tried the onsite gym but the facilities were pretty basic unfortunately.

breakfast range of foods was fantastic & price really reasonable, especially as children eat free

location, great staff, great value for families as the hotel provides kid's meals and free kids breakfast if

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

and i even used the gym

great wifi, breakfast, staff was friendly.

free wifi food available until very late

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

rooms were very nice with free tea, coffee and wifi

bed, close to all amenities, easy parking, good restaraunt, great staff and 24 hour room service menu

the bar was a bit impersonal.

it was concluded that the hotel had miscommunicated information to me and their room service menu is

lounge and kitchenette perfect with a fridge

had a kitchenette, sofa, bedroom, and shower room

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

crisps, water, juice, pastries-all you d need for a short stay as well as the well appointed kitchen facilities

lovely room, aircon, kitchen, sofa, bed everything was fantastic

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

and free early check in at 12:30pm

wifi unsecured with an expired security certificate on the t&cs- not good for business visitors!

you could order room service and the nespresso machine was an added bonus complete with pods

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

says on their website 20/per night extra charge for a pet

sad that there was no flexibility on my kids being able to use the pool.

great break highly recommended spa facilities all worked very friendly helpful staff

good room service and prompt good breakfast

and hot chocolate was a lovely touch and £9 for a lovely breakfast was really reasonable (kids eat free too,

the wifi could be better. and wasn t sure if to log in and give details re 02 of it was safe

had a small kids play area

downfall was some of the cooked foods at breakfast time tasted as though they were yesterdays warmed up

good selection for breakfast

from a delivery lorry parked outside our window for approximately 30 minutes loading/unloading laundry

rooms are spacious and quiet full-size kitchen and a laundry, which is very nice.

i ordered room service as well and it arrived piping hot and promptly

free parking was a huge advantage too

lots of parking

booked it for the laundry services

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

having access to a 24/7 gym on site, pretty basic but certainly good enough to get you through without having

lovely hotel, very clean and comfortable and great bathroom. breakfast was 10/10

my boys liked the gym it was small, but all that they needed

staff, clean and the option of a free late check out

breakfast was great

location and breakfast were nice.

wifi was brilliant for those travelling for work

unfortunately the wifi wasn't great but the hotel was fully booked so loads of people using it.

your laundry charges were expensive

complimentary drinks, coloring books for the kids and home comforts really helped make this stay extra special

the breakfast was really good as well

the gym was adequate and room service was prompt

everything was perfect my kids enjoyed the mother day activities in the hotel thanks alot

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

the security put in the laundry lift because the other lift wasn t working which is fair enough

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

some of the spa facilities were out of use

great to relax & swim without having to put up with kids everywhere

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

bar stocked many drinks

access from the mail street, where the gym is located, is poorly reported

really nice friendly bar area, overall excellent value for

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

room was very spacious

scanned the qr code hoping it would take you straight to the room service menu but it was the home page and i

the restaurant and bar downstairs is so convenient

i didn't like kids making noise in middle of night

rooms are lovely and cosy ... power shower is on point !!! spa lovely !!

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

lovely bar and the room was perfect

didn't sleep until the last residents were back )just like home with the kids

breakfast was really good and having free wifi was a bonus

superb wifi, very comfortable bed, good tv and excellent breakfast

free wifi and access to smart tv for kids

sofa bed in family room was a little uncomfortable for larger kids

clean comfortable room, good sized tv and excellent wifi.

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

location and bar area and breakfast and comfortable bed great hotel!

small bathroom, not much space. no gym

and bathroom decor lovely, staff very helpful and allowed late check out as

i couldn t access the room service from the tv

room service excellent

weirdly there's an outdoor laundry at the garage nextdoor

comfortable and helpful staff and rooms also nice bar and area to play pool and have

location was great,10 minutes walk to the bullring shopping centre & casinos & bars & train station

the wifi super slow but good for saving data

movies, function room, gym, staff and bedroom were all exceptional and would highly reccomend this venue

he went ahead to blatantly lie to me that it was from the laundry

the standard 'leave laundry in bath if replacement necessary' is a

room service was prompt, staff were welcoming and polite

the bar was a good place to meet visitors

the bar area is comfortable where you can relax and have a snack with your drinks

the late check out was a bonus and the staff really pleasant

the wifi signal was a bit weak therefore we could not access the apple play feature properly

wifi is not up to standard at all, need to provide decent wifi

cost of the room service then they ade a service charge of five pounds was not happy the burger was 17 pounds

friendly staff, beautiful hotel, room was spotless, great night sleep, fabulous breakfast

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

to stay only problem did not like being on 7th floor if stayed again would ask for a lower floor breakfast was

the bar could have had a better selection of beers

large room, able to sleep well. good wifi, luggage storage after checking out

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

i didnt like that there's no hotel wifi in rooms

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service

no wifi in room, even in lobby wifi was slow, sometimes unavailable

wifi not available in room, only in lobby.

blocked in on exit in the morning by a laundry vehicle

drink options (24hr pizza is genius), luggage storage, the fact it was pet-friendly, and also the laundry

too noisy. laundry van loading/unloading in the car park at 05.15 in the morning.

there was loud talking, banging, rollers from laundry been moved

this in itself is ok until the laundry truck arrives around five in the morning

spacious rooms beautifully decorated, we had 2 suites for our family and there was a huge kitchen/ living area

the breakfast was excellent,

lounge area of suite had nice kitchen

no parking apart from on street

staff very helpful and cosy breakfast room where your breakfast is made next to you is a nice touch

one lift working, car park very tight and a number of spaces taken by laundry carts

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

staff we're lovely and 24 hour bar was a bonus!

overall stay is good. however no tv channel for kids.

the fact they charge per night for pets when other main hotel chains charge per stay

room was opposite laundry and staff on first morning were far

used to room service options

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

room service was not available

lack of room service

setting up the wifi connection was not as easy as usually

room was spotless, had a good wifi connection and breakfast was excellent with a great selection

wasn’t any chocolate spread so my kids were not happy

the kids specifically said they dont like us here and that was painful to hear

had some problems linking to wifi on mobile

the sheets had some scuff marks but well may have been from the laundry press

staff were lovely, they have a beautiful bar area and dinning area

the gym was also really good

the car parking is 15 for 24hrs, also drinks at the bar pricey, 2 champagne cocktails 30

no spa or swimming pool

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

tasty breakfast . bar open late . comfortable room

located and provides quality services from hotel restaurant food quality to the outstanding breakfast

the wifi wasn t working in my room - not a massive dealbreaker as i was able to work in the lobby but

ordered room service from the limited menu, the pizza was delivered to the room promptly but seemed to have