was no laundry facilities it stated on the website that there were was dissapointed

good wifi signal 5g & all freeview tv channels

little gem, staff were fantastic, nothing too much trouble and a lovely breakfast as well

free parking on site was very handy indeed

lovely cozy hotel with lovely staff . rooms are very clean and spacious. plenty of parking .

really big rooms, nice and quiet. good wifi signal and helpful staff.

the staff were amazing and the room service gorgeous

as for wifi the speed is fast and it s stable

our kids really enjoyed playing pool whilst the parents chatted over a drink(s)

only had 2 towels in the room and there was no room house keeping and staying for 3 night was as kids can be

i would loved sort of playground for kids outside or a pool table or something like that inside to entertain

staff accommodated my request for early check in as best they could and were always so courteous even over the

rooms comfortable, wifi very good

great location great parking great breakfast

was not told about the wifi or how to cornett to it but this did not affect my over all stay as i was working

very poor wifi and no lifts so going back and forth with bags up stairs was an issue

only disappointed, the kids can't go in to the pool.

just if there was maybe a window of time for kids to swim gor example

were unable to use the swimming pool due to it being 18+ so my daughter was a bit

room was comfortable and gym was well equipped.

the bar area was lovely to relax in (like a big lounge with comfy sofa and armchairs) and the breakfast

parking

we ate the evening bar menu and breakfast, neither of which could be faulted

great room service, very helpful staff, great breakfasts

breakfast was excellent

is no laundry facility in the hotel

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

breakfast was excellent and amazing choice and on second day we didn't have time for long breakfast

we felt it was nauseating to see staff behaviour, especially in regard to young kids

( laundry room or main reception

close to plenty of restaurants. laundry available for us

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

the laundry facilities and games room

clean and kitchen and laundry

it s a nice hotel the spa is a nice bonus

free internet and free access to swimming pool, sauna and steam room

i didn't try the pool/spa facilities but it they looked good

the spa facilities, the pretty location, comfortable and quiet

the area it is set in. the swimming pool. the helpful staff.

it could be better to be provided some milk as complimentary room service.

seemed to be over run with parents with kids that couldn t control them.

were really friendly and helpful, breakfast staff really helpful with the kids assistance and checkin staff were

great bar for a wind down beer before bed

safety windows opened wide on 3rd floor not safe for kids even adults if drunk

but this time it was really cold and i had come back too late for laundry to get me a blanket so i had to sleep

great location for work rooms are comfortable wifi connection is good

great value and very clean and sky bar gives good views of the city below

00am saturday morning and was glad the breakfast finished at 10

room included fridge and tv , good wifi

i was with two kids so she helped us getting cereal and everything she possibly could to help kids have breakfast

pet charges gone up

staff, excellent value for money, great breakfast and loved the activity packs for the kids

nothing really as i felt that it was a nice experience and sort of kids / family friendly

pet friendly

having to go out of my room to use the laundry room to get my shirt ironed

only the bar was close at 9 pm not very good

pet charge is extortionate for a room that already has stains and rips on the carpet

me to put the wifi on my phone , thank you

wifi wasn t great in room

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

poor wifi

breakfast i enjoyed and restaurant i too, room service was very helpful.

lovely,clean room. room service was quick. food was lovely. great value for money.

clean, economical,good location,good quality room service food

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

laundry was visible outside our window and was very noisy when it was collected in the morning,

room was not the greatest, it was dark as the window looked out onto large laundry containers

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

everything is good. my kids enjoyed pool time lot.

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

i watched a cleaning lady kick and throw laundry down the public stairs

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

good menu with room service, plenty vegetarian options

for room service was very helpful don t know her name think she was polish

the bar shut too early.

the house and garden are both well presented with good parking facilities

restaurant closed on sunday evening along with the bar - so no refreshments

could not use wifi at all in our room.

ere were a few of is staying in rooms due to a wedding nearby) perfect location, fantastic breakfast, highly

the grounds were very pretty and there was ample parking

the pool and facilities were great

there is a great spa and gym

prices of room service a little steep

only issue i had was i couldn t get an early check in , had to wait till 3 o clock

eventually a lad appeared as he was dealing with laundry at the far end of the car park

wifi was fine

short break with kids

hotel, nice breakfast, comfortable room, plenty of parking

short break with kids

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

kids running unchecked around corridors

required when paying cash which left me a bit short on money that i had planned to spend on the kids for the

was really rude if you have toddlers who like to play do not go there as she approaches my kids instead of or

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

com for a pet friendly hotel as i was attending crufts, at the time of my booking the website wording stated

place locked up 9pm on sun evening. no bar area open.

requested and got early check in for 4 rooms.

we had no room service on the second day so the bins were not emptied

wifi bit flaky. tv remote hard work.

light switch behind headboard was awful and tv position for kids not great

for me, the wifi is a bit patchy and the tv in telford a pain yo turn on and off

use of gym and pool

swimming pool and changing facilities were great the kids were able to use the pool

one staff member for reception, bar and kitchen

as if the kitchen staff was on holidays

staff were very friendly reception hannah extremely delightful and helpful bar guy young and friendly

we took the bedding off and the kids slept on the floor instead which was fine

the bar area.

lounge and kitchenette perfect with a fridge

had a kitchenette, sofa, bedroom, and shower room

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

crisps, water, juice, pastries-all you d need for a short stay as well as the well appointed kitchen facilities

lovely room, aircon, kitchen, sofa, bed everything was fantastic

guy in bar didn t bring teaspoons for coffee, he spilt it in saucer had to ask him to clean it up

plenty of parking and excellent wifi

brilliant breakfast beautiful grounds excellent comfort good room service

wifi was slow

was fantastic, room, dinner, breakfast and setting

booked it for the laundry services

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

staff were exceptional, nothing was to much trouble and the breakfast was lovely plenty of choice kids were

wifi connection was good and hassle free to connect to, without any annoying ads and service

gave us a late check out, thank you

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

staff very friendly and polite and a great choice for breakfast

they gave us an early check in, and ensured we had rooms next to each other

the wifi was good too

time to ever have room service and as it was a special birthday ,opted for this treat-attentive and lovely member

late check out was no rushing around in the morning

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

staff were helpful and friendly. swimming pool was nice size for kids.

we ordered room service and food was good value for money as large portions and very tasty

great location near to birmingham arena. room clean and comfortable. breakfast excellent!

due to kids' runny nose we asked for a vacuum cleaner which help to clean the kids' nose (do not worry, no

had a small kids play area

hotel s very clean, the breakfast included was great and the wifi speed was great

good selection for breakfast

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

great bar area very speedy room

the lobby was beautiful shout out to alex in reception who was exceptional and accommodating our late check

clean, nice gym. adequate. friendly staff

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

rooms were very nice with free tea, coffee and wifi

i tried many times to call room service to order a snack but the call didn't get answered, this was rather

staff and great facilities having a gym, restaurant and bar all in the hotel as well as underground secure

a comfortable stay, lovely breakfast, polite and accommodating staff, pet friendly, clean, great

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

watching monster trucks live which was only a 5min walk, breakfast was good and at check out the kids were given

early check in is always a bonus when available and the location is great

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

the breakfast was amazing

long queue at bar for a while.

slow wifi in the room

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

the spa is a nice, relaxing area (except when there are kids in)

clean , quiet, great security, food, staff, location, pool

lovely little spa&gym area

room was spacious and the bathroom quite nice too

kids especially loved the pancake machine

late check out

at the bar for quite a while to order food in the evening, staff were busy on main reception

= excellent wifi = big thanks to the team for honoring my request to be accommodated on the 19th floor with a

the kids were exhausted and we did the check in earlier

there were no laundry services or facilities, which i needed for my 4 night stay

bed felt small for a double, only a pub for dinner close by (or macca's), no laundry facilities

clean fresh and very comfortable and the breakfast!!

the bar served a good range of drinks

afraid your bar prices for a quiet social drink are ridiculasly high eg

room service excellent

wifi is free but slow

there was an issue with my tv, the night manager took the time out to come and take a look, the wifi had dropped

kept awake by loud singing in the bar at 4

unfortunately the wifi wasn't great but the hotel was fully booked so loads of people using it.

breakfast was great

your laundry charges were expensive

on reception were outstanding enabling me to check in with my ihg membership and even enabling an early check

with my sister and two kids

wifi connection - poor

ordered room service and our meal was delicious

lovely bar and the room was perfect

wifi was terrible and the food choice in the bar was poor

it goes without saying that it was so loud and noisy when it came to bedtime and with two young kids it made it

didn't sleep until the last residents were back )just like home with the kids

beverages and snacks available marvellous power shower pet bed and bowls provided