extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

is no laundry facility in the hotel

bed comfy, choice of soft/firm pillows, free wifi

the bar staff the bed was lovely and the breakfast was great

the gym was tiny and for some reason they had allowed 2 children into the gym, the kids were running riot and

plenty of parking

would have preferred more tv channels as no channels for kids.

the quality of the breakfast could be improved and gym facilities were minimal.

i requested for strong wifi and the staff put me in a room that had strong wifi so i was able to conduct my

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

i watched a cleaning lady kick and throw laundry down the public stairs

was nice wifi good nice to have the gym and pool very friendly and helpful staff who organised a late check

far from the motorway with ample parking and pet friendly

having to go out of my room to use the laundry room to get my shirt ironed

no gym like advertised and could do with updating

friendly welcome. clean comfortable room. gym nice nature reserve close by

friendly staff clean room our pet was welcome and great breakfast

excellent breakfast, plenty of choice & all cooked to order

friendly staff, clean room, excellent facilities, wifi excellent and secure parking.

staff, welcoming at reception when i checked in, breakfast service was good as well as room service

the walls are too thin and we were wedged between families with kids on each side

breakfast was excellent and well presented and i managed to make good use of the well equipped gym and spa

accommodated my early check in which was greatly appreciated

room was not the greatest, it was dark as the window looked out onto large laundry containers

laundry was visible outside our window and was very noisy when it was collected in the morning,

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

good facilities such as pool, steam room and sauna

really big rooms, nice and quiet. good wifi signal and helpful staff.

to ask for loll roll, & tea bags, sugar as room service came to clean room but didn't replace the essentials so

great value large room nice breakfast

nice hotel. the best in wolverhampton. easy access from the train station. nice breakfast.

room next door had a load of kids who were noisy and running around in the corridor.

but this time it was really cold and i had come back too late for laundry to get me a blanket so i had to sleep

fridge in the room. wifi ..

room and breakfast were excellent

easy access from the m6, plenty of parking & good size rooms

parking.

ro pay goading deposit that i was only made aware of on arrival for the room and also to book room

gym is great

excellent retreat, pool steamroom perfect location

staff were a little patronising, felt targeted as were told “need help kids” as grown women and as we look

don't have wifi

staff are brillant. great with kids. jackie is an amazing worker and person.

even the kids enjoyed the pancakes

the bar staff were fantastic, always on hand for any assistance

we had a parade view which the kids absolutely loved and was a good experience but people were smoking under

gym, flies in the breakfast area

was no laundry facilities it stated on the website that there were was dissapointed

nice and clean bed was good lounge really nice and the breakfast and evening meal was excellent bar good

great location, secure parking, bar....just book it.

secure on site parking

nice little bar

( laundry room or main reception

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

close to plenty of restaurants. laundry available for us

hotel also has a gym and laundry / lounge but didnt use these

the laundry facilities and games room

was quiet, clean and tidy. nice breakfast and stuff. strong wifi

the free wifi and breakfast make it really

very comfortable stay for our family with two young kids

very comfortable stay for our family with two young kids

the breakfast service was outstanding, the complimentary parking was convenient, the rooms were spotless, and

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

wifi was a bit temperament

also no prices up at the bar and was charged 5

you can t order room service over the phone but have to go down to the reception to order food

you could improve your wifi, put wardrobe doors and a bit of colour on bedding

the noise from the laundry kept us awake all night with people talking. lack of breakfast items!

the heating was not good. the bed is a bit small and i could not find laundry plastic bag.

laundry pick up restricted to 3 days per week not the five days advertised

modern rooms, suited us fine as a family of 4 with 2 small kids

parking could also be an issue, as some guests parked across two spaces, making it difficult to

great breakfast and spa

lovely friendly staff, nice outdoor tub, good room and delicious breakfast

spa is great, the hot tub is awesome, there's even a plunge pool after using the sauna

more parking and stronger wi fi in bedrooms

the spa was so nice and the massage service

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

lounge and kitchenette perfect with a fridge

crisps, water, juice, pastries-all you d need for a short stay as well as the well appointed kitchen facilities

early check in available if you purchase room via their own website and key/ room functions all

had a kitchenette, sofa, bedroom, and shower room

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

breakfast is included for all customers, and there is also a small gym in the basement

i couldn t connect my devices to their wifi

i really enjoyed the stay and my kids loved it, we would definitely come again

and grounds are so picturesque, the room was lovely and very clean, the food (room service and breakfast) was

great food fantastic staff great activities eg tennis court, pool, gym and spa

helpfulness of staff, gorgeous buildings and grounds. super breakfast.

but not great - literally checked us in and didn't make us aware of the facilities (spa, walks, golf course,

delicious breakfast, and the bar is perfect for an evening drink

room was opposite laundry and staff on first morning were far

staff are rude and not trained room service does not know english

late check out (12pm) which was needed after a long night out (-)the late check out option, was a lil too stiff

room service was satisfactory

room service was not available

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

breakfast busy

great to have star city across the road to keep kids entertained and some good dining options there also

excellent breakfast choice, reception staff warm friendly and efficient

friendly staff, relaxed atmosphere, dog friendly and breakfast excellent

breakfast needs improvement. change the menu in each day at the week more option needed

sofa bed in family room was a little uncomfortable for larger kids

very comfortable bed, very good shower and bathroom, good tv and excellent wifi

room, bar, breakfast

free wifi and access to smart tv for kids

room service excellent

and hot chocolate was a lovely touch and 9 for a lovely breakfast was really reasonable (kids eat free too,

bar service, and breakfast good

probably the breakfast but we just didn't buy it.

good selection for breakfast

extra bed in the family room like the sofa bed was so uncomfortable my kids didnt settle well

great room service, very helpful staff, great breakfasts

friendly staff. lovely bar and restaurant.

breakfast in bed was nice but for 150 a night i would've preferred it be included in the price

for my one night stay everything was fine. had i stayed longer a gym/spa would be very helpful.

plenty of parking, near to the hotel entrance

the sheets had some scuff marks but well may have been from the laundry press

wifi within room goes slower!

it was such a shame the gym/ leisure facilities weren t open or the restaurant.

receptionist and bar staff were very helpful

car parking 5 minutes walk away, options for the gym, swimming and breakfast

i was also a bit disappointed by the spa but perhaps i didn't read the

room service menu was pretty poor, and in french, i really didn't know you were ordering g unless

i ordered room service and the chips were cold

good location. spacious room. free wifi. good bath/shower.

room service with hidden 4 delivery charge. air con not working so well.

wifi was really weak signal, this was the only issue on a work trip.

room service options through the night (we got peckish at 2am) are a little limited however i

had to keep logging in to the wifi

never get on the wifi , mentioned to staff never got back to us

breakfast was really good, received room upgrade which was amazing, staff were lovely

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

a nice clean gym to start your day and a fresh buffet breakfast with a variety of drinks too

tasty breakfast . bar open late . comfortable room

minor, but i would say for room service to thoroughly check the room after a stay as we found stains in the

we also had bar food and booked a very late check out which the guys helped us with so we're extremely grateful

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

clean rooms excellent staff comfy beds free parking

poor range of beer in the bar. bar staff had never heard of a gin & tonic before

convenient location for casino lots of parking great full english breakfast

place locked up 9pm on sun evening. no bar area open.

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

laundry was thrown down stairwells and not in a skip

they asking me for work permit which i had no problem but have little kids running around the hotel

no matter the time you will hear kids running up and down, the ground floor is the worst you got a kitchen

lcoation was brilliant. free wifi and free parking is a bonus in such central locations

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

pool gym was amazing jacuzzi was beautiful ud83dude0d breakfast was amazing an staff was

staff were very friendly and hospitable they even provided extras with room service which was really nice of

friendly and very helpful staff from the concierge to the room service & bar staff

whole experience was excellent from reception, the gym, right through to housekeeping

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

ud83dudc4fud83dudc4f though, because of covid precautions, there was no room service unless specifically

location excellent. service good with early check in.

tried the onsite gym but the facilities were pretty basic unfortunately.

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

they made us sleep in basement next to loud laundry

room service was great

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

ordered food and drinks from the menu, kids meal came with choice of two course, i ordered main and desert

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

the lobby smells of figs and always looks smart and there’s a great area for kids to play without making the

amazing friendly staff, lovely room, lovely bar & breakfast.

what a nice thought to give to kids

good location, amazing staff like salim he is so welcoming, funny, a good entertainer made my kids laughed alot

your laundry charges were expensive

room service and dinner was

restaurant and bar area was good, we had evening meal and drinks which were reasonably priced

train station - large room size with all the facilities - excellent breakfast - good wifi connection in the

the wifi, it was not easy to connect to.

bright and clean. good breakfast.

was met by dean, a very pleasant member of staff on reception and was able to have a early check in very friendly

kids were very happy with the pancake machine, notable mention to andy for showing the kids the

nothing - maybe the bar could stay open a little later

kids loved making their own pancakes

the standard 'leave laundry in bath if replacement necessary' is a

he went ahead to blatantly lie to me that it was from the laundry

very friendly staff, both on reception and delivering room service

the staff were all incredibly friendly and gave great recommendations, including a nice bar for us two ladies

comfy beds, provided ice and fresh milk on request via room service

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

breakfast was great, loved the waffle machine and the colouring for thr kids was great as i was on my own with

the gym access came as part of the stay and was very good

staff were very helpful and kids loved the choices at breakfast.

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in

little dated and we was quite a walk through the hotel with 2 young kids but wasn’t a huge issue really

poor wifi, small tv.

his ipad didn't connect to the wifi so we asked reception for some pencils and paper and they gave him lots of

was abit dated needed a refurb and the tv signal wasn't the best but we just used the wifi and our

wifi not available in rooms. only public areas. but i had my 4g so, no problems with that.

no wifi in the rooms

hotel looked nothing like the actual hotel,damp,lift not working,bar closed down,no restaurant or room service

the ony channels i could watch was 1 or kids programs all the others were jumping

room service menu could be some better than the one in room.not any choice

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

loved the room, it was so classy and we requested rose petals which were beautiful scattered around the room

fabulous breakfast and good gym space

i didn t call down to reception as i didn t want to wake or alarm the kids

forgot to mention to the reception staff - the rowing machine in the gym needs an urgent service

rude in their approach to when we brought food back to hotel as food menu didn’t cater for kids

had to move to adjoining rooms on the second night of our stay which was very disruptive with 2 kids

i forgot they have a gym or would have taken my jogging gear with me

wasn t any chocolate spread so my kids were not happy

helped with early check in

no dirty laundry)

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

clean, nice gym. adequate. friendly staff

centre and transport breakfast well presented lots of choice there wasn t much staff around in bar area waited

wifi poor

pool was very warm for kids also

pool was very warm for kids also

excellent breakfast which kids enjoyed and clean room

dinner & bar menu needs to include some more everyday style of meal, rather than just burgers or

and helpful staff at the reception specially mr khalil-ur rahman s service and arrangement of early check in

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

late check out midday! love that. location is great too

room service options very limited. gym was a lot smaller than i thought it would be.

bar stocked many drinks

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

the security put in the laundry lift because the other lift wasn t working which is fair enough

the location, the room, the spa and the breakfast.

loved the complimentary mini bar and balloons on the bed for my partners

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

location, it s your standard holiday inn so don t expect miracles, hotel was clean, room service pizza yummy

early check in as the room was ready

room service for a fan and extra sheet was very fast.

the wifi signal was a bit weak therefore we could not access the apple play feature properly

room service was amazing.. pizza 24/7 is a brilliant option for hungry guests!

great view, big room, good wifi, nice breakfast

clean hotel with really friendly staff couldnt fault it at all,breakfast was really good with plenty of choice

room service options but no directions on how to order.