very good wifi. ac in the room was great. breakfast was excellent loved the blue berry muffins.

fantastic having ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free

plenty of parking (space for the minibus), lovely breakfast

breakfast, staff, ample parking space, room was very good and quite and room service

breakfast choice, facilities were great , fat better than premier inn where we previously stayed

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

no info in the room of bar facilities or room service

wifi password, breakfast times

comfy bed, nice walk in shower, netflix available, fantastic buffet style breakfast, free wifi, friendly staff

also no prices up at the bar and was charged 5

room was not the greatest, it was dark as the window looked out onto large laundry containers

laundry was visible outside our window and was very noisy when it was collected in the morning,

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

evening meal was excellent in the restaurant, and staff in there and the bar were brilliant too

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

damaged furniture, missing drawers, room service only cleaned the bath room but left rubbish, even the romote

required when paying cash which left me a bit short on money that i had planned to spend on the kids for the

night guests in other words i had 3 family's all breaking social distancing rules on my floor kids playing in

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

convenient location for casino lots of parking great full english breakfast

the room had a tv and there was wifi

wifi not working

to move us pictures are of hotel room you get put in a prison block out back with refugees kids banging on door

the laundry facilities and games room

clean and kitchen and laundry

( laundry room or main reception

close to plenty of restaurants. laundry available for us

hotel also has a gym and laundry / lounge but didnt use these

with bags and young kids that walk was not practical as we had to go up and down several stair cases, long

as hotel looked good value for money and included free parking but expected accommodation etc may 'average'

most hotels cover room service orders whilst in transit

the windows easily opened and unsafe for kids and the mould round the window was disgusting

at breakfast and did t get to eat in restaurant as functions were on both nights so had room service which was

having to go out of my room to use the laundry room to get my shirt ironed

bar downstairs and a restaurant also a lovely pub just around the corner that did

rooms where too hot making it uncomfortable for the kids and i.

put the selection on the door for room service breakfast but it was not collected noticed when it was too late

was ok but didnt smell fresh breakfast was very basic gym appliances were broken needs updating reception staff

surprised room service provided a cake & birthday message for my 10 year old daughter moments after arriving

only down side to the week end was due to a dessert when we ordered room service

good wifi

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

great facilities. nice room, awesome fitness centre including pool and gym. good breakfast

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

comfortable large bed good bed linen friendly staff nice atmosphere in bar and dining area good wifi

centre and transport breakfast well presented lots of choice there wasn t much staff around in bar area waited

wifi poor

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

the staff were really helpful and friendly, great breakfast and spotlessly clean rooms.

the room was excellent. the gym was a nice extra. good location - close to brindley place.

the bar were serving elo themed cocktails - nice touch

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

friendly, efficient staff; early check in was permitted. breakfast was plentiful, fresh and hot.

location early check in on arrival with no extra charge

wifi didn't have any security therefore i was unable to use it as a business function

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

staff and great facilities having a gym, restaurant and bar all in the hotel as well as underground secure

staff for the morning breakfast buffet were excellent and helpful

wifi not great from the room

every member of staff was helpful and so kind to me and my kids

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

they made us sleep in basement next to loud laundry

room service was great

great location on broad street. friendly staff. rooms clean and wifi good.

i had a problem with my room service food tasting off and the staff were very quick to accommodate me and solve

i had to pay £20 for early check in

crisps, water, juice, pastries-all you d need for a short stay as well as the well appointed kitchen facilities

kitchen facilities were minimal but useful for short stay

lounge and kitchenette perfect with a fridge

the rooms are a fantastic size. the separate lounge area with a small kitchen was great.

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

sad that there was no flexibility on my kids being able to use the pool.

enjoyed the pool & spa great view from room

kids aren t allowed in the pool

i was pleasantly surprise on the decoration of rose petal and a swan on the bed, bathroom and happy birthday

great location near to birmingham arena. room clean and comfortable. breakfast excellent!

the wifi connection was terrible.

95 @ head, kids eat free

wifi connected but was so slow was unable to download photos on facebook etc.

were awful , especially cleaning staff and room service- awful

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

kids were in room 212 and there was a peeping sound that refused to stop

was a shortage of staff, so we were waiting for 5 minutes just for a cup to pour in tea, the kids didn't like

it would be nice to have a gym facility / pool available but other than that can t complain

thank you for the late check out

breakfast, location, early check in was possible

kept knocking on my door when i had done a late check out already

selection at breakfast,staff very friendly and helpful

kids friendly as they have prepared some crayons, colouring paper and some toys at the lobby

your laundry charges were expensive

room service provided raw chicken

staff were so kind and undestanding of kids needs which made our trip more enjoyable

wifi no faster

great little perks for the kids and the breakfast choice the following moening was exceptional with the most

the security put in the laundry lift because the other lift wasn t working which is fair enough

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

no free wifi

they then mentioned we could get a drink on room service

from a delivery lorry parked outside our window for approximately 30 minutes loading/unloading laundry

rooms are spacious and quiet full-size kitchen and a laundry, which is very nice.

tried to get room service for over an hour and nobody was answering the phone to order it

the bar facilities are superb, the meals are delicious and very good value

good wifi

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

room service options very limited. gym was a lot smaller than i thought it would be.

in bathroom television remote hit and miss, tv kept turning off gym not terribly well equipped wifi without

menu or cards for what was on offer for room service

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

tea/coffee making)

fantastic room service

nice room, very comfortable bed. excellent wifi.

rooms, great bar and restaurant, staff brilliant

room was huge, clean and had everything we needed. spa is amazing.

it goes without saying that it was so loud and noisy when it came to bedtime and with two young kids it made it

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

i ordered room service and the chips were cold

wifi quick enough for work

drinks at bar could have more choice

good location, lovely staff, comfortable, clean, breakfast was included & so much more.

breakfast was really good and having free wifi was a bonus

all facilities in room breakfast location

staff, bar and dining area, in easy walking distance of station, museum, central chrches, library, metro

and bathroom decor lovely, staff very helpful and allowed late check out as

the bar was very nice for an evening drink - beautiful setting with a lovely fireplace

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

clean room, large comfortable bed. friendly, helpful staff. really nice breakfast.

i had a gym on my floor which was well equipped

weirdly there's an outdoor laundry at the garage nextdoor

after seeing teddy,we came back to the hotel and stayed in the bar till about 2am

great location, great friendly staff and allowed early check in

didn t use the gym or eat there

charge is exceptionally high and was told wifi would be free however there is a limit then you have to pay

room service excellent

he went ahead to blatantly lie to me that it was from the laundry

the standard 'leave laundry in bath if replacement necessary' is a

in the room all locked so no fresh air, in the room no toilet brush, no electric kettle, no kids chanel s on

comfy beds, provided ice and fresh milk on request via room service

the bar area is comfortable where you can relax and have a snack with your drinks

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

irish guy behind the bar was really friendly and attentive

wifi signal is weak

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

just little things no biscuits with drinks tray. no real information about wifi.

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

she said that they do usually charge for the early check in, but would wave it for us, which we really appreciated

breakfast and staff

spotlessly clean and gave me an early check in

drink options (24hr pizza is genius), luggage storage, the fact it was pet-friendly, and also the laundry

blocked in on exit in the morning by a laundry vehicle

there was dirty laundry in the corridor, i assume the price reflects more on the location as appose to the

would be excellent if self-service laundry facilities were available

this in itself is ok until the laundry truck arrives around five in the morning

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

wardrobe up to find a used towel just tossed on the top shelf clearly visible to anyone, so the room service

was no hairdryer, no wifi in the rooms and no window - couldn t tell what time it was when i woke up as it

no remote for tv, had to ask, menu for room service, but no phone to

free wifi only available in public lobby areas

one lift working, car park very tight and a number of spaces taken by laundry carts

wifi bandwidth is

service, didn t expect a 24 bar and restaurant

free wifi

staff were super friendly and helpful. food overnight. late check out. good central location

lounge area of suite had nice kitchen

we also decided to go for room service for breakfast but the waitress was not informed in what room we were

the breakfast in the morning was exceptional, and had a great variety of options available to choose

facilities, we had suite 3 rooms, lounge/kitchen, double bedroom and excellent shower

breakfast was amazing

ample free parking clean comfortable and decent atmosphere

room, bed & the breakfast

the bar did not have sky tv so we had to go out to a pub to watch england match.

seemed to be over run with parents with kids that couldn t control them.

the gym was tiny and for some reason they had allowed 2 children into the gym, the kids were running

bar comfortable, live music and reasonable priced drinks

only downside was the parking was a walk away, otherwise a superb hotel and very good gym

great value for money with a lovely bar and private gym

breakfast was amazing free wifi is the cherry on

wifi too slow and continuously crashes so not good at all for business purposes and the only reason

the sheets had some scuff marks but well may have been from the laundry press

staff very friendly great location clean brilliant gym and pool

ordered room service and the meal was also delicious

gym & swimming pool was a bonus they were both spotless

clear that pool is outside hotel but still very convenient

room was opposite laundry and staff on first morning were far

also, the room service lady was cleaning the room next door very loud and kept banging on the wall

used to room service options

no room service

price it's a very average place, not enough plug sockets , wifi should be free tbh cleaners and room service

to supermarket, and 20 mins to city centre by walk -staff are friendly cons: -there is no self-laundry, otherwise

friendly staff. late check out. excellent room ambiance and amenities. tasty food.

i am not a dog owner and i understand the hotel are pet friendly

we didnt use he gym facilies but when we visited them they looked great and definetly would've used them

i liked every part of the hotel especially that gym.

s a bit tired on the outside and view from my room included overflowing wheelie bins ( laundry

i watched a cleaning lady kick and throw laundry down the public stairs

club was disgustingly dirty shower took 10+ minutes to heat up dirty laundry strewn over hallways

kids absolutely loved the stay, and staff couldn't have been more attentive going above and beyond,

no kids tv channel

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls

member provided me with an ironing board and iron, and was able to tell me that there were no laundry facilities

was wonderful, 24 hour bar yet the rooms were silent

only bed very uncomfortable and room too warm smelly food and laundry left outside the room opposite for the

extremely helpful even printed up a map so we could do our laundry, food was good morning & evening

is no laundry facility in the hotel

bed comfy, choice of soft/firm pillows, free wifi

sarah behind the bar is amazing

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

great to have star city across the road to keep kids entertained and some good dining options there also

great to have star city across the road to keep kids entertained and some good dining options there also

free parking

will impose a parking fee of 100 pounds if you dont register visitors vehicles, i think that needs to be

staff were a little patronising, felt targeted as were told “need help kids” as grown women and as we look

great staff. great food. easy to find and lots of parking. the spa facilities were fab

great with kids

was so delightful an happy with my stay at the park hall and spa hotel definitely highly recommended, staff were

and how aesthetically pleasing it looked and the staff were lovely and loved that there was free parking