found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

laundry facilities were advertised, was not told that they couldn t offer quarters for

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

my third and last complaint is our room was either next to underneath the hotel laundry room

so friendly, answered all of our questions, and the room service was fantastic

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

the kitchen was well equipped with a large fridge and freezer combo which was fantastic

excellent location and caring front desk. breakfast was amazing.

the continental breakfast was lackluster, but decent for being free.

were told about the pool hours when we checked in, but when we asked to access the pool half way through our

the location and convenience of everything around. internet and laundry.

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

was impossible to get into the swim pool because

the complimentary breakfast had more options than most hotels, and there was plenty of free parking

the pool, rooms and breakfast

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

the guest laundry was a definite plus

power while the kids were in the pool

the pool was quite cold and the doors to the outside near the pool were open letting additional cold

very accommodating! my flight was at 6pm and they agreed late check out at 4pm

room service was impressively fast

very clean. great location and breakfast. staff was very pleasant.

no pool

no room service for breakfast

we did not have breakfast there this time

self laundry not available

was hoping to wash a load of laundry, but they didn't have guest laundry services, but they let me know about

of laundry facilities

parking a little inconvenient but not really

beautiful, comfortable room. room service and food from restaurant were superb!

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

change machine or laundry supplies available near washing machine would have been a plus

the guest laundry room some work done.

my kids loved the room everything was clean great place to stay with kids

morning breakfast from 4:30am-10am is great

my room was beside public laundry and employees laundry

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

the smell from the laundry area was strong and unpleasant

more info at check-in for amenities like the laundry facilities or gym, etc

right across from the hotel s laundry room where the employees were shouting

dryers in the laundry room didn't dry our clothes very well

kids in hot tub and hallway

there is a restaurant across the parking lot in a different hotel

parking seemed a little tight

leisurely swim in the pool and soak in the hot tub helped me sleep very soundly

laundry room in hotel

didn't like that it was pet friendly the hotel was nice, i was very careful in the room i keep thinking a dog

the ice in the parking lot. i slipped on the ice

the only thing that could make this hotel better is free extended parking.

lots of kids

i got in late after midnight and they sent me airport shuttle immediately!

i liked the small snack area across from the front desk, and the pool was lovely

hotel was booked with kids that were competing in a hockey tournament

were uptight and miserable and rude with kids and parents from a hockey tournament

some of the staff at the breakfast bar were unfriendly and made me feel uncomfortable.

friendly front desk staff cheap laundry room allowed urgent clothes washing

it had laundry and water bottles during breakfast

laundry room is still closed and no water bottles available during breakfast

tried to use the laundry and the one and inly machine was broken- we opened it and saw the foul smelling laundry

the laundry room is listed as an amenity but not available.

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

carpets could use some vacuuming and the shower was gross

besides the broken blinds, stained sheets/carpet, and broken electronic keycard lock on the side entry door,

parking was a little rough...wound up way out in the long-term lot.

very clean gym, like the bath products, super convenient to airport & no extra charge for my pet

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

walking to the hotel from airport is doable....shuttle also avaliable. clean rooms. nice staff

checked in , the girl was great, we went to the restaurant and it was fantastic, we had a great pool

candy bar regular size was $3

staff and morning shuttle driver (4am) was exceptional and very accomodating and friendly

including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus

the rooms were spacious. the laundry availability.

housekeeping staff talked loudly outside our room which was across from the hotel laundry

he helped also in offering supplies for the laundry and other amenities that i never knew were possible at a

t clean dirty laundry still in the room and the bathroom was not cleaned

my room was next to the laundry

room and linens were clean and they had a laundry facility

located close to the airport and a shuttle was available

the pool area eas large and clean, rooms were nice and the staff was fantastic

pool was closed, that was a bummer for the kids.

they didn't have a laundry room to wash your dirty clothes

kids were a bit disappointed that the pool was under construction and unable to be used

we didn’t let the kids get back in when they wanted to go to the pool again

having kids this is something i need

great free breakfast, and attendants very helpful

with kitchen was great experience

this room had enough space for 5 of us: 2 adults and 3 older kids plus a fireplace

also across the hall there was a dog as the hotel is pet-friendly and the dog was parking all throughout the

pet friendly, lots of space, breakfast was a good variety

the kids had fun in the pool

really slow wifi

the $50 pet fee the room smelled dorse than my dog

great service- fun for kids. love the extras!

the service, cleanliness and breakfast were formidable. the place is central, cozy and quiet.

the wifi was not working during our start and this was very frustrating.

laundry room & ice room available

wish room service ran later

room service delivered our dinner n a minutes

pool open until midnight which was nice for my daughter who waited all day to go swimming

clean, accommodating, fresh friendly. great location, good parking.

also used the laundry facilities which was nice

we got surprised with a $75 pet fee. that's high.

the hotel did a great job with the pool/fitness area

wifi connection is great

very clean and a great breakfast in the morning. staff was very friendly

we had a king room with a fireplace

love the free parking for the rental car--something so rare these days

did not feel like the value was worth the price, the gym was not good

desk in the room is impractical and whilst great for work is no use for room service

the room decor was very nice with a fireplace

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

super upsetting to know that they cut corners on laundry

one suggestion is that you may need a machine to change billa for laundry

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

breakfast was pretty good also, had options that the kids really enjoyed

many kids were unsupervised while in the pool, very loud kids disrespectful the motel needs to monitor

bed comfy, pool and gym both good and clean

didn't eat the continental breakfast. used the kitchen appliances located in the room.

deep cleaning like scrubbing walls and shampooing the carpet also the pool only goes to 4ft my kids didn’t

my kids got woken up and couldn’t go back to sleep do to them next door fighting and yelling loudly

2 bed suite with fireplace was spacious.

that it was pet friendly. and having the kitchen is always a plus . having a plus.

kids running around touching the fruit and almost getting burnt on the waffle maker

quick check in fitness facility was great all equipment was in good repair.

the pool and the breakfast served in the morning

pool is too small.

pool was slightly cooler than i would like.

early check in, clean, breakfast

free shuttle bus service from/to the airport is convenient

staff, free shuttle to the mall, clean hotel

shuttle to airport. good breakfast

they have shuttle service and breakfast is included

no pool due to

wasn't given any wifi info upon arrival

the kids and i enjoyed the spa pool and swimming pool

no towel bar in bathroom

gym was to basic and poorly designed

there were extra blankets in the room for cold nights, and wish the pool looked a little

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

great breakfast selection but mixed cut fruit wasn?t very fresh.

the pool was great and had plenty of towels

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

appreciated having the laundry room as i had a long stay

laundry room situation was terrible

outdoor pool was dirty

amenities of gym,pool and hot tub made it very

the hotel has a laundry room for clients

laundry , pool all amenities needed

breakfast was good but the staff could not keep up with the amount of guests that was dining in

great breakfast great location amazing staff super clean, neat, and worth the stay

nice fitness room, free printing in the little business center, and love the hot tub and pool

i like having access to the onsite laundry facilities

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

the next morning i went down and she walked me to the laundry and handed me 2 pillows

location, cleanliness, wifi

also lots of parking near the door to elevator access

and no dirty laundry bags

one elevator working and had to use laundry and another location but was walking distance

no laundry service. other than that the place and facilities were fantastic

elevators which were quite noisy ventilation downstairs was not very good, you could smell the kitchen

the room floor was sticky. the was messy renovation going on. towels in the gym would be nice.

free laundry is nice

candlewood provides free laundry facilities for its guests, which is a nice bonus

clean room. additional kitchen items you. ould check out to use. free guest laundry facilities

free laundry, tuesday free dinner! on sure gym

free laundry

close to niagara falls,kitchenette, happy hour, laundry room, gym

the laundry facilties were not working correctly

also free laundry

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

free laundry after a 90 degree day playing lax

did not have towels and when requested they said all were on the laundry and i needed to wait

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

loved the parking space, cleanliness and staff

the staff even prepared our room for early check in for my daughter which was a bonus for me

the pool and hot tub were out of commission - we came to that hotel for that reason with our kids for new year

i saw a laundry room, gym, jacuzzi and outdoor pool

has everything that you need, staff were very friendly there is parking available near each entry/exit point

free parking area value

breakfast was great

breakfast, friendly staff upon check in and out, the room was so clean and cozy - the beds were so

wish there was not a pet fee,thought $50.00 was a bit much

the kids enjoyed the pool so much

it was kids friendly and they made sure we felt great

gym room is small, no weights

the kids loved the pool and we appreciated the breakfast boxes. everything was great!

the laundry room is not update.

the staff are pleasant, the hotel is clean, the beds are comfortable, and the breakfast is okay

eat as much while you are there, it's understandable if you are taking 1 or 2 muffins or milk for kids to eat

breakfast was really good

we have small kids and could not sleep due to noise

oh and the laundry area was available to use

there is also a pool, fitness room, little business room, and laundry

free laundry, excellent breakfast with many choices, 3 times week social with food, and other amenities

from the free laundry to all of the dishes included , everything was helpful

like the fact that the laundry was complimentary and there was a hot breakfast every day

is somewhat difficult to obtain change for laundry machines

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

i also appreciated that they had laundry facility

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

a shuttle is provided by the hotel that will take you to and pick you up later from anywhere in the

to walk past laundry and break room with doors open and music playing loudly all day long

the beds were very comfortable and the pool was great

my son and i also enjoyed the pool and gym

while we did not use the pool or gym room they looked clean and updated

breakfast was very good- something for everyone and food replenished quickly

parking was somewhat limited

nothing really to fault. would be handy to have a bar fridge.

the ventilation was poor, as well as the air in the gym was catastrophic

room was really nice and clean, the room service did clean the room everyday and on time, the location of the

there was no room service and no staff to help with luggage or respond to requests for a bottle opener or

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

walking from pool to your room - i wish i had packed slippers instead of putting my boots back on

the lobby was fun and welcoming, the pool was easily accessable and there was a fire pit

continental breakfast was well varied and fresh

breakfast was good ud83dude0b

modern and clean laundry (credit card)

location and that they had a laundry room and parking, close to restaurants.

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

hallway smelled like smoke and laundry

the laundry room was perfect for travelers

no breakfast was included

the price and i couldn't utilize the pool

the bar inside was on fire, the music food people was excellent! very trendy

no toiletries and breakfast.

stay was great but the rooftop bar was way too small for nye and no dance floor

appreciated complimentary parking and daily newspapers

the staff accommodated our early arrival and found us a room that was ready and the breakfast was wonderful

commented-the soap amenities were sparse as there was only a bar of soap for everything

breakfast is excellent!

the cost was 20-30$ more than staying at a local chain hotel but includes: + free parking +complimentary

we appreciated that the self laundry

breakfast, cleanliness

breakfast was great with a lot of choices

didn t like that the wifi kept disconnecting

the staff were awesome and very helpful… sine the first day, mario impress us with his help for early check

we checked in they tried to charge a $100 pet fee for our service animal

decent gym

really liked that the person booking us noticed we had kids and changed our room to right by the

the hallways were filled with kids practicing hockey all hours of the day and night

a lot of noisy kids, expensive to park, mini fridge didn't work

nice pool area and laundry facilities

was traveling with my family 2 adults and 2 kids

gym and cleanliness

the property was nice & clean. breakfast was great.

everything was great and they are very pet friendly

very comfortable bed, nice size room, great gym,

the front desk was helpful and the bar was comfortable with nice specialty drinks

shower head , location. gym, pet policy

bed like a cloud. gym was insane.

excellent location! beautiful room! excellent room service!

the towels were so soft, kudos to the laundry team

wifi was horrible and the price i was quoted from booking

standard room has a fireplace and the shower/tub was beautiful!

room service was also great

room service just replaced towels and emptied the trash, didn't make the bed or anything

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

great facilities such as fitness center, laundry, breakfast, ...

they have guest laundry, an office, pool, spa and exercise room

pool area was nice

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

no extra linen for the sofa bed. no laundry bags in the closet.

nice and clean laundry was very comfortable

close to niagra falls. pet friendly.

breakfast was good as usual. covid spoiled the choices super 8 was allowed to serve.

the breakfast was modest but better than nothing.

the wifi did not work at all. as someone traveling for work this was such a huge letdown.

got all that, plus a great complimentary breakfast when we checked out

laundry room was clean with easy to use appliances

we were told they were backed up in the laundry

the rooms were clean and comfortable. easy parking.

pool hours. we unfortunately missed the pool.

pool was very relaxing

ii especially like the small pool and modest gym facilities

restaurant/ bar options

pool and hot tub were nice. bed was comfortable.

i would highly recommend putting grab bars in the shower

pool and whirlpool were wonderful

the gym is hardly a gym; more like a tiny room with a few elliptical machines.

hotel bar very small for the size of the crowd

wonderful, every thing reception staff, room, lobby, gym (specially green apple in gym

lobby was way too loud with the bar location - i couldn't even hear the employee checking me in.

we could wait in the bar

there was a laundry on site for guests to use but again we did not use this facility

the availability of laundry machine easy parking

then getting home near midnight and having to immediately do laundry and shower + wash our hair

a small gym was available but i did not use the facility

i was extremely happy that they included a free breakfast

dirty laundry bag left in room

price, cleanliness, wifi

wifi was very spoty so was not useful for planning our next day

easy and close parking, not to busy. the beds were comfortable and the bathrooms were quite big.

air freshener in the room was too strong, which made me wonder if the facility has designated non-smoking rooms

having a laundry facility on the same floor was really nice too

there was ice in the parking lot.

we could hear stomping on the ceiling from above and the group of kids staying above us almost word for word,

always beautiful , spacious, clean , late check out my go to family hotel

parking was free on the territory around the hotel