did not have towels and when requested they said all were on the laundry and i needed to wait

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

really liked the fitness center and pool

was great and awesum, customer service, pool, gym, breakfast

location was great. all equipment was great. cleaning staff was great. parking was fantastic.

there is so much to offer in the facility, restaurants, bar, laundry room, business center, outdoor patio, hot

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

free laundry after a 90 degree day playing lax

also free laundry

while the laundry was free, only one dryer out of six was working

clean room. additional kitchen items you. ould check out to use. free guest laundry facilities

free laundry, tuesday free dinner! on sure gym

location was excellent, free use of laundry was a plus.

free laundry

free laundry, exercise facility

and no dirty laundry bags

no laundry service. other than that the place and facilities were fantastic

one elevator working and had to use laundry and another location but was walking distance

the location was excellent, along with the shuttle which was great

parking was awful

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

i like having access to the onsite laundry facilities

the next morning i went down and she walked me to the laundry and handed me 2 pillows

location, cleanliness, wifi

have preferred coming with our dog but the $50 per day pet fee

appreciated having the laundry room as i had a long stay

laundry room situation was terrible

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

unsupervised kids running around

was nice that there's a bar there and we didn't have to go to far except for our planned activities

laundry , pool all amenities needed

the hotel has a laundry room for clients

hotel is supposed to be pet friendly, but there is a $75

kitchen was good with facilities required for cooking

full kitchen including fridge , microwave and cooking utensils

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

the pool was small but perfect for a splash with the kids

there were no problems with the wifi

high (surprise) pet fee

breakfast was the only down fall

decorated, very clean, plentiful breakfast, staff very pleasant and helpful, great

employee will went above & beyond 4 me & my kids excellent customer service pool/spa opened with sch times which

the pool and price.

the breakfast is not all-you-can-eat but still delicious.

nice rooms and staff. pool and hot tub. free parking

pool and how clean the place was.

very clean and quite location. los of free parking.

the hot tub and indoor pool was a great way to start and end the day.

the laundry room is not update.

we had to walk in the parking lot to get to the front door

pool, lots of parking

friendly staff, well maintained facility, nice pool and gym room, plenty of parking.

pool was really nice with the temperature at about 80 degrees

love the free parking for the rental car--something so rare these days

pet fee wasn't stated on booking

the perfect room ! so comfortable and nice. best bed ever. convenient parking. decent breakfast.

wifi didn t work the 6 days we were there. towels very scratchy. no longer has robese

no coffee by the pot available from room service

also used the laundry facilities which was nice

was great, brilliant customer service, very helpful and friendly staff, great location, breakfast was lovely,

however, the bar staff provided free take away hot water each night as my wife likes to have a herbal tea at

cleanliness was great ,staff was very attentive to our needs the pool was well kept gym was open 24hrs breakfast

$75 pet fee for just one night. too expensive.

laundry room & ice room available

feel more comfortable with paper document in room about hotel amenities like info on restaurant, room service,

friendly staff with a nice bar to sit and relax at the end of the day

the spa was amazing.

room service for a pot of coffee was told not enough coffee pots to

warmer pool and hot tub. location to my family is excellent.

ease of parking and location of highways

rooms and pool area were extremely clean

a bit confusing with the shared parking lot with the drugstore

i didn't like that there is no back door entrance to the hotel from the parking lot.

got all that, plus a great complimentary breakfast when we checked out

breakfast items

breakfast was good as usual. covid spoiled the choices super 8 was allowed to serve.

reserved a room with my spouse and my pet

the wifi did not work at all. as someone traveling for work this was such a huge letdown.

the rooms were spacious. the laundry availability.

t clean dirty laundry still in the room and the bathroom was not cleaned

he helped also in offering supplies for the laundry and other amenities that i never knew were possible at a

also not clean- dirty laundry from prior guest under pull out couch

had a room by the laundry to large baskets of dirty lines were outside room

they didn't have a laundry room to wash your dirty clothes

pool nice parking lot friendly staff price breakfast had variety comfortable and clean rooms and

friendly staff, great pool and good gym! beds were comfy and linens great.

kids were a bit disappointed that the pool was under construction and unable to be used

kitchen staff was great. always there to clean up and stock items

room and linens were clean and they had a laundry facility

my room was next to the laundry

lovely friendly staff, great fresh breakfast

breakfast and friendly staff

very close to airport , free parking and plenty of breakfast options, ~30 min to niagara falls, fort and other

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

staff was nice and the young lady in the kitchen on saturday night (2/25) near closing went out her way to make

room service at all during my stay and sheets and towels never change

late check out was very helpful

the indoor pool was clean, but way too cold!!!

good location, nice size pool and hot tub, very clean and updated, great room with a nice view.

everyone was very friendly, the bar staff & check in staff !!

some of the staff at the breakfast bar were unfriendly and made me feel uncomfortable.

i even got an early check in, which was clutch after a red eye from the west coast

the bar should be open on the weekends.

laundry machine needs maintenance

deep cleaning to the cracks of the walls, however someone did clean, as you could see them doing laundry and it

ok to spend a night and to wash your clothes there (laundry room)

the laundry room is listed as an amenity but not available.

laundry room is still closed and no water bottles available during breakfast

my kids enjoyed the pool and game room

there was a gathering of people celebrating a birthday and there were too many kids at the pool area that stayed

liked having 2 rooms and a small kitchen

breakfast was great

there s also an airport shuttle just make an appointment

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

best bed. cleanliness. good wifi and plenty of outlets. mostly quite.

hotel is urban in style but in airport parking lots

kids don't have chocolate during packets for morning coffee time

and close to airport with some nice common spaces, need new pool quest but besides that enjoyed my stay

dryers in the laundry room didn't dry our clothes very well

mess, not a single clean table, food on the floor, not enough staff to keep up with the million kids in there

lots of families with kids when we traveled so common areas were very loud and crowded

kids in hot tub and hallway

i waited in the bus stop for a while and saw there is a shuttle for different hotel

laundry room in hotel

the breakfasts won't very good,need better foods.and the bathrooms need to be bigger.

staff persons were very accommodating with offering shuttle services from and back to the airport

the breakfast line was terrible... but manager addresses in timely fashion

love the kitchen and everything included in the kitchen

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

the guest laundry room some work done.

change machine or laundry supplies available near washing machine would have been a plus

was there with my kids

the only thing i didn t like was the wifi

right across from the hotel s laundry room where the employees were shouting

my room was beside public laundry and employees laundry

the smell from the laundry area was strong and unpleasant

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

more info at check-in for amenities like the laundry facilities or gym, etc

nearby parking is free

there was a lot of loitering going on from kids outside that weren t staying at the hotel

parking was somewhat limited

your parking fills up quickly but that's a good thing!!!

no pool. no bathrobes in rooms. no play structure for kids.

that there was no pool that would have topped it off

room service meal was incorrect but the food was amazing and the staff rectified the situation

whirl pool spa tub was the highlight it relaxed me

we did not have breakfast there this time

want more breakfast items

the gym was a bit basic but useable.

leaving the pool area should be considerate and dry off properly so as not to leave puddles all the way inside

free shuttle bus service from/to the airport is convenient

shuttle schedule somewhat disorganized

cleanness; free parking, free breakfast; free coffee 24/7

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

the guest laundry was a definite plus

that worked the day shift can understand doing your job but it's how you talk to people made kids nervous and

excellent staff. breakfast was awesome.

reason i stayed at this hotel was the shuttle to airport

that it was pet friendly. and having the kitchen is always a plus . having a plus.

2 bed suite with fireplace was spacious.

the kitchen was great and fully stocked with cookware.

the wifi was very hard to connect to

the warm breakfast

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

one suggestion is that you may need a machine to change billa for laundry

had to go to the second floor laundry room to use a dirty

super upsetting to know that they cut corners on laundry

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

we had a wifi router in the room

room we were in and the pool was clean the breakfast was excellent and the staff was top notch all

early check in, clean, breakfast

room we were in and the pool was clean the breakfast was excellent and the staff was top notch all

pillows, pool, breakfast

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

the location and convenience of everything around. internet and laundry.

the staff was exceptional and the breakfast was one of the best we ve had that is included in the price

i wish there were a jacuzzi but the pool was so cute and there were grills and patio area to have company

very clean. it is very close to the airport. and even ran a shuttle to the airport.

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

my third and last complaint is our room was either next to underneath the hotel laundry room

laundry facilities were advertised, was not told that they couldn t offer quarters for

only downfall to this hotel is that there is no pool for the kids

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

i liked the big parking space and the interior design of the room.

the pool and fitness rooms looked great (did not have the opportunity to use them)

the lobby offers a variety of entertainment options, along with a gym and a generous sized pool

pet friendly

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

a lot of accommodations (restaurants, stores) pool was very nice

i wish the breakfast bar had more items but other than that everything was great.

the airport shuttle service is a definite plus, too

clean. helpful staff. shuttle to mall very convenient.

of laundry facilities

self laundry not available

was hoping to wash a load of laundry, but they didn't have guest laundry services, but they let me know about

nice gym which my husband used daily and a decent, convenient breakfast

hotel has everything, a spa, a fabulous restaurant and a bar a notch above others because of its wine list,

i also appreciated that they had laundry facility

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

is somewhat difficult to obtain change for laundry machines

things: 1- the morning shift receptionist (dana) came across as unprofessional and rude; 2- the room service

had an old laundry smell

big room, aircon, laundry facilities, comfy bed

modern and clean laundry (credit card)

convenient customer laundry, paid by credit card

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

the bar was closed

nice hotel, good breakfast, and awesome staff.

continental breakfast was well varied and fresh

we really enjoyed our stay with my husband and kids

breakfast is excellent!

breakfast was amazing and we enjoyed sitting on the outdoor patio

and enjoyable; i wish i had noticed the bagels, rye bread, toaster, butter and jams on the bar but the cinnamon

i loved the butlers (they helped with everything, including parking the car in the

loved the fireplaces in the main areas

were young kids/adults running around the halls all night partying until 3 am both nights we stayed at the

the price and i couldn't utilize the pool

didn't know there were breakfast there.

no breakfast was included

breakfast was basically a buffet stand that charged for each item - though the quality wasn't

we appreciated that the self laundry

+ polite staff, spacious room + adequate gym facility - no swimming pool - slightly aged room

the gym was small, but a good, positive extra

staff didn’t explain this very well, we arrived 3 hours early because of expected weather and before even

could have more customer service experience and appeared to be homeless people walking in eating breakfast

i saw a laundry room, gym, jacuzzi and outdoor pool

i saw a laundry room, gym, jacuzzi and outdoor pool

the corridors were a bit cold and no indoor pool.

the gym also had lots of features and machines

the room was very cleanthe staff is goodthe breakfast was good

wifi was 5

i ordered a ton of food through room service

the hotel is spotless clean staff very friendly and helpful hotel bar and staff excellent

shower head , location. gym, pet policy

very friendly staff and the bar down stairs had amazing drinks and appetizers

they have guest laundry, an office, pool, spa and exercise room

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

great facilities such as fitness center, laundry, breakfast, ...

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

we also enjoyed the beautiful pool

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

nice and clean laundry was very comfortable

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

no extra linen for the sofa bed. no laundry bags in the closet.

the convenience to eb greens. the cheerfulness of the staff. the room service staff and food.

the location, the room layout, the staff, pet friendly

us the room until 8 pm pretty much, when we went to the room we saw a bunch of sheets outside, spa was closed,

pool was awesome very spacious

gym and lobby

nice pool area and laundry facilities

ok, nice staff, ok rooms, great breakfast. our kids enjoyed the pool.

pool water seemed dirty

kids loved the pool

no whirlpool.

the towels were so soft, kudos to the laundry team

fireplace didn t work

calls were not forwarded to the room), the same goes for maintenance; also last but not least the wifi in our

wifi was horrible and the price i was quoted from booking

also, could not get wifi in the room at all which they were unable to resolve

we were told they were backed up in the laundry

laundry room was clean with easy to use appliances

that we had to ask to be let into pool and then could not get out the lock wasn t working

hoping for varieties for breakfast

nothing. maybe more breakfast options, yea i m reaching

the availability of laundry machine easy parking

then getting home near midnight and having to immediately do laundry and shower + wash our hair

there was a laundry on site for guests to use but again we did not use this facility

the breakfast is also really good for a mid level hotel unexpected

clean beds, accommodating families with a pet.

the bar was closed but the hotel clerk stated that the staff called in

the bar smelt like old fryer oil

pool and whirlpool were wonderful

ii especially like the small pool and modest gym facilities

the pool/spa area was even better than we had pictured and fortunately we had it all to ourselves

room service food, service was great but chicken wings were under cooked.

was comfortable, room service was very nice, breakfast was excellent

hotel bar very small for the size of the crowd

room service was good and timely

lobby was way too loud with the bar location - i couldn't even hear the employee checking me in.

dirty laundry and old pizza box were left in the hallway all night

and laundry room

in the room to smell like a cigarette then you get noise from the laundry room on one side and the pool on the

only bad thing was wifi wouldn t work, always kicked me off. breakfast was good!

yes there was a pet

two, they wash them, but the laundry worker has an issue with hair falling out

bins were unchanged from the previous occupants - a lot of dust everywhere - dirty bed cover - no laundry bag

try to actively fix broken items in the main areas, elevator, and laundry room

on the bed - hair on the sheets (not mine) - lots of dust in the room - no bag for the dirty laundry - the bags

they had laundry service