pool and hot tub were not crowded, clear, sparkling and warm

i came early and was told i would have to pay an early check in fee

wifi is terrible

was a lot of snow in the parking lot, but there was snow everywhere all over the city

are limited parking places and the hotel was full every night of our visit

the laundry room is not update.

very loud room next to parking lot

place was super clean , the room is very large , the pool is super nice, the stuff is very nice

piece full & and quiet spending time with my kids

breakfast, convenient size of facilities- not too big, great parking

breakfast area was tight at times but it was the holiday times but it wasn't crowded to the point

the wifi did not work at all. as someone traveling for work this was such a huge letdown.

reserved a room with my spouse and my pet

close to niagra falls. pet friendly.

the railroad tracks are a pain. breakfast could be better. trains are annoying at night.

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

did not have towels and when requested they said all were on the laundry and i needed to wait

location for ub graduation was perfect!!!! breakfast was as good

gym facilities: please add an exercise bike or two to the equipment selection i currently have a

very clean, friendly staff, good variety for breakfast

also free laundry

there is so much to offer in the facility, restaurants, bar, laundry room, business center, outdoor patio, hot

free laundry after a 90 degree day playing lax

close to niagara falls,kitchenette, happy hour, laundry room, gym

the laundry facilties were not working correctly

free laundry

excellent staff, good laundry facilities, free coffee and tea

candlewood provides free laundry facilities for its guests, which is a nice bonus

i love that i can do my laundry here, for free

location was excellent, free use of laundry was a plus.

one elevator working and had to use laundry and another location but was walking distance

and no dirty laundry bags

no laundry service. other than that the place and facilities were fantastic

parking was awful

we were looking forward to a relaxing getaway from the kids and listening to the noise was very unpleasant and

the next morning i went down and she walked me to the laundry and handed me 2 pillows

i like having access to the onsite laundry facilities

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

location pet friendly

quiet & clean, while pet-friendly

laundry , pool all amenities needed

the hotel has a laundry room for clients

the full kitchen was nice and well stocked

the pool ,whirlpool, gym ,and grilling area was a fantastic ad

the saturday breakfast was unique and tasty

appreciated having the laundry room as i had a long stay

laundry room situation was terrible

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

kids in the pool without adult supervision.

the concierge lounge and the pools

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

hotel wifi speed good breakfast hours great 6-10 with a good variety of

they put a wall clock in the pool area so one can see the time while they are swimming with their kids

key worked for room but not for pool or outdoor patio reentrance

breakfast was great, the bed was really nice, by the way who was the manufacturer of the bed?

there was no free breakfast, and there were only two items (bagels and a breakfast sandwich) available for

clean room, update building, easy self parking.

the hot tub and indoor pool was a great way to start and end the day.

wifi didn t work the 6 days we were there. towels very scratchy. no longer has robese

pet fee wasn't stated on booking

easy to drive to everything and free parking was a great perk

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal

did not feel like the value was worth the price, the gym was not good

also used the laundry facilities which was nice

i was charged a pet fee of 75

parking was good

the hotel did a great job with the pool/fitness area

the wifi was not adequate. cellphone signal was not very good either.

the bed was very comfortable and parking was easy

the kids loved it too

my kids said it was like pulling up to hogwarts

staff was helpful and bar tender dave made great cocktails and conversation

it would be great that the hotel had more amenities like spa, or room service

laundry room & ice room available

feel more comfortable with paper document in room about hotel amenities like info on restaurant, room service,

friendly staff with a nice bar to sit and relax at the end of the day

on-site spa couples massage was a bit rushed/lacking for price tag

more secure with kids left unattended at ppol

the staff was nice and courteous. room was very clean and enjoyed the breakfast selections.

a bit confusing with the shared parking lot with the drugstore

the $50 pet fee the room smelled dorse than my dog

decent place to stay. pool and hottub were nice, and it was pet freindly.

our room, actually a suite complete with kitchen and fireplace (which we used non-stop in feb buffalo weather

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

location and that they had a laundry room and parking, close to restaurants.

it was clean, room was spacious. hotel had a laundry room and it was easy to use.

had an old laundry smell

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

walking from pool to your room - i wish i had packed slippers instead of putting my boots back on

we asked what time does bar open they told us 5pm if the bartender shows up which they never did

nice location, friendly staff, nice pool.

we also enjoyed having a swim in the pool

is somewhat difficult to obtain change for laundry machines

i also appreciated that they had laundry facility

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

wish the kitchen was open

dirty laundry and old pizza box were left in the hallway all night

in the room to smell like a cigarette then you get noise from the laundry room on one side and the pool on the

and laundry room

only bad thing was wifi wouldn t work, always kicked me off. breakfast was good!

i think the staff were pleasant and the room met the need but no pool and no gym as many other properties

clean and staff was great at handling drinks, luggage and parking (we had bikes ) and had a great and safe

your first drink is on the house and the bar is grand and welcoming

the breakfast was delicious

lot of thought i d put into the guest experience from a butler to a complimentary drink by the fireplace

breakfast was amazing and we enjoyed sitting on the outdoor patio

there was a laundry on site for guests to use but again we did not use this facility

the availability of laundry machine easy parking

then getting home near midnight and having to immediately do laundry and shower + wash our hair

large clean breakfast free coffee

check in i was informed that although they are advertised as a pet friendly hotel, they did not have any pet

they didn't have a laundry room to wash your dirty clothes

there were little kids running around and yelling and slamming doors on our floor and the front desk dealt with

free shuttle service to the train station!

of the ladies working the breakfast area was kind of grumpy although she did not chirp on anyone from our family

pool breakfast bar

bins were unchanged from the previous occupants - a lot of dust everywhere - dirty bed cover - no laundry bag

laundry is not good,

try to actively fix broken items in the main areas, elevator, and laundry room

on the bed - hair on the sheets (not mine) - lots of dust in the room - no bag for the dirty laundry - the bags

two, they wash them, but the laundry worker has an issue with hair falling out

room and linens were clean and they had a laundry facility

my room was next to the laundry

the breakfast was just fantastic!!! it was very healthy. i didn't feel weighed down.

my kids love the pool i like the space of the room i stayed in

light from parking lot shining in my window, and solid drapes were not adjustable

no breakfast because of some issues in kitchen but they still charged for the snacks from

not have breakfast

no toiletries and breakfast.

i was not able to use the pool

establishment that is pet friendly

breakfast was slightly underwhelming with your standard setup, but was missing a meat protein

the facility was clean, the pool was clean and the staff is friendly

cleanness; free parking, free breakfast; free coffee 24/7

friendly and helpful staff. reliable shuttle. great value!

no pool due to

the space was comfortable for 2 adults and 3 kids (5-11)

stay, i love that it has bedrooms separate from the main room, and the fact that it has a small kitchen

this room had enough space for 5 of us: 2 adults and 3 older kids plus a fireplace

first visit since the pandemic and i was confused about room service which was quickly rectified

there s also an airport shuttle just make an appointment

dishwasher had few kitchen wears unwashed

i love the cleanliness of the environment, the staff and the breakfast

help from morning staff when she decided to charge me another pet fee for staying an additional day

the conveinence of the kitchen

i loved having a fireplace in the room considering it was november in new

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

across from the airport, pool and hot tub, large size room, counter space in the bathroom, and excellent

great shuttle service

quick convenient shuttle to airport

staff and morning shuttle driver (4am) was exceptional and very accomodating and friendly

the wifi was terriblly slow

early check in, clean, breakfast

good location. clean. nice pool.

breakfast was very good! we were especially fascinated by the pancake machine! ud83eudd70

early check in, clean, breakfast

shower head , location. gym, pet policy

the hotel is spotless clean staff very friendly and helpful hotel bar and staff excellent

wifi was 5

bed like a cloud. gym was insane.

great location. attached to a parking garage. love the robot for room service!

we appreciated that the self laundry

the staff were awesome and very helpful… sine the first day, mario impress us with his help for early check

room service was not good about replacing towels daily and only had enough for one day at a time

it was a one night stay in a hotel that does not have room service

nice suite... very well equipped 24 hour gym was also greatly appreciated

it had laundry and water bottles during breakfast

ok to spend a night and to wash your clothes there (laundry room)

no laundry detergent in the vending machine

friendly front desk staff cheap laundry room allowed urgent clothes washing

the laundry room is listed as an amenity but not available.

some of the staff at the breakfast bar were unfriendly and made me feel uncomfortable.

room provided for my kids wasn’t very clean

shuttle service on friday night after 11 p

shuttle service to airport

hotel was booked with kids that were competing in a hockey tournament

laundry,pool,& weight room still closed due to covid

had a room by the laundry to large baskets of dirty lines were outside room

he helped also in offering supplies for the laundry and other amenities that i never knew were possible at a

the rooms were spacious. the laundry availability.

t clean dirty laundry still in the room and the bathroom was not cleaned

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

great facilities such as fitness center, laundry, breakfast, ...

they have guest laundry, an office, pool, spa and exercise room

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

great location, delicious breakfast included, gym

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

room 1 bed for me, my wife and 2 kids.

hotel, well kept, friendly staff, awesome gym and great indoor pool

there were stains in the carpets and we found peanuts and a bright pink kids bracelet on the floor in our room

and close to airport with some nice common spaces, need new pool quest but besides that enjoyed my stay

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

had to go to the second floor laundry room to use a dirty

laundry around the corner was awesome breakfast was good

one suggestion is that you may need a machine to change billa for laundry

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

no extra linen for the sofa bed. no laundry bags in the closet.

nice and clean laundry was very comfortable

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

dryers in the laundry room didn't dry our clothes very well

wanted to enjoy the pool for a few hours but unfortunately a group with about 15 kids came in the kids where

i waited in the bus stop for a while and saw there is a shuttle for different hotel

lots of families with kids when we traveled so common areas were very loud and crowded

the breakfast was good and the area was very clean

laundry room in hotel

wifi

i enjoyed having a kitchen in which i could prepare hot meals

the only thing that could make this hotel better is free extended parking.

helping us set up shuttle to airport aaa

close to convention hall made it easier to get kids to dance competition

close to convention hall made it easier to get kids to dance competition

the breakfast was mediocre

this was a huge deal to my kids

the location, the room layout, the staff, pet friendly

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

were well appointed and spacious; great variety at breakfast; great to have a kitchenette with large fridge and

our room was large and had a kitchenette

breakfast area was a bit crowded

the excellent service and the shuttle service that took us to several chores we made

change machine or laundry supplies available near washing machine would have been a plus

the guest laundry room some work done.

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

very friendly staff very good hot breakfast

got an early check in which was most appreciated

nice pool area and laundry facilities

i like the gym. i like the rooms it was clean it was comfortable.

pool water seemed dirty

kids enjoyed the pool, which stayed open later than most hotel pools

the pool was nice for our kiddo

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

the smell from the laundry area was strong and unpleasant

more info at check-in for amenities like the laundry facilities or gym, etc

right across from the hotel s laundry room where the employees were shouting

my room was beside public laundry and employees laundry

the towels were so soft, kudos to the laundry team

also, could not get wifi in the room at all which they were unable to resolve

no free parking, no gym, no spa, no room service, no daily housekeeping, no free breakfast, and they have weak

room service was also great

wifi is really really bad. literally unusable.

parking space

wifi service was

/ freezer was very handy, parking next to room

there was nothing other than a old room and bed ...tv was not working ..slow wifi.

hotel next to the waterfall, parking, barbecue, not expensive!

room service meal - quick, hot, delicious, excellent presentation, relaxing to eat in room

we had to request a menu for the room service the remote for the television was not working properly until we

the light over the spa didn't work

spa tub was perfect for my wife

i loved the jacuzzi spa tub!

felt safer that way & saves on laundry & the

great accommodation, particularly laundry facilities.

in the middle of renovations. laundry room was closed.

i like the fact there is a pool and a laundry room available to all guests

under construction and laundry was closed.

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

the guest laundry was a definite plus

room ready upon arriving. staff very helpful. pool very clean with plenty of towels/

reason i stayed at this hotel was the shuttle to airport

loved the modern rooms and the bed was very comfortable and breakfast was a cut above some other hotels

the location and convenience of everything around. internet and laundry.

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

staff, free wifi, decent pool, close to dining and entertainment, shuttle to airport, and gluten free breakfast

very clean. it is very close to the airport. and even ran a shuttle to the airport.

the right parking lot is a bit confusing with many hotels in the area and a rotary just before the access

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

laundry facilities were advertised, was not told that they couldn t offer quarters for

my third and last complaint is our room was either next to underneath the hotel laundry room

the breakfast could be better.