there was a laundry, but the machine did not work

room was comfortable staff was helpful but the pool was unavailable and no cups in the bathroom

pet friendly

a hotel having the hilton family name it definitely lacked updated landscaping & paved parking lot

breakfast was weak but i had something with me so it was not a big problem

limited handicapped parking -- and cars illegally parked there.

walnut tree in parking lot.

breakfast was decent

00 dollars plus taxes and 2 pet fees for 1

the parking lot was trashy

everything. the spa tub was great. room was large, and very quiet.

also the buttons on spa tub were peeled so hard to read

only thing i didn't like was that the pool was way to cold

room was amazing it was huge extremely clean beautiful cathedral ceilings hit tub fireplace bedding was beautiful

thay we didn't realize they had fireplace & jacuzzi suites until we checked out.

having a laundry facility on the same floor was really nice too

fitness center was really good and pool also not bad generally i liked it

the rooms are clean and the breakfast is grwat

people out in the parking lot drinking and then getting into their vechiles with their kids!!!!!

hair all around pool ..: yuck. lack of towels

we were told they were backed up in the laundry

laundry room was clean with easy to use appliances

that we had to ask to be let into pool and then could not get out the lock wasn t working

gym is 24hours but pool is not.

morning i had to wait for breakfast to be done,they said 6:30 am but always was 10-15 min

the laundry room is not update.

parking, breakfast and quiet and clean all good

the staff are pleasant, the hotel is clean, the beds are comfortable, and the breakfast is okay

all..the satff..the room service...nothing can tell the good side of this hotel..omg

manager is approachable to solve any issue. kids love swimming pool.

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

the gym was dusty and unstocked...it just needs a little tlc

the pool was small but perfect for a splash with the kids

wifi

wish there was not a pet fee,thought $50.00 was a bit much

great location for shopping, great breakfast selection

clean rooms, clean and warm pool, hot breakfast

the kids had a great time swimming.

also free laundry

the laundry facilties were not working correctly

close to niagara falls,kitchenette, happy hour, laundry room, gym

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

there is so much to offer in the facility, restaurants, bar, laundry room, business center, outdoor patio, hot

did not have towels and when requested they said all were on the laundry and i needed to wait

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

breakfast was ok.

shouldn t sit by the elevator until lunchtime (perhaps if the cleaning team and/or their kids weren t worried

location for ub graduation was perfect!!!! breakfast was as good

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

i like having access to the onsite laundry facilities

the next morning i went down and she walked me to the laundry and handed me 2 pillows

booked this hotel specifically because it had an ev charger

i was told due to covid that room service was every other day or upon request

no laundry service. other than that the place and facilities were fantastic

and no dirty laundry bags

one elevator working and had to use laundry and another location but was walking distance

small trash cans without room service it was frustrating to search for some place to place trash

pool closed early too, was looking forward to a soak in the spa but it was closed too

had a room by the laundry to large baskets of dirty lines were outside room

housekeeping staff talked loudly outside our room which was across from the hotel laundry

t clean dirty laundry still in the room and the bathroom was not cleaned

he helped also in offering supplies for the laundry and other amenities that i never knew were possible at a

including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus

free laundry, exercise facility

i love that i can do my laundry here, for free

candlewood provides free laundry facilities for its guests, which is a nice bonus

free laundry

excellent staff, good laundry facilities, free coffee and tea

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

laundry room situation was terrible

appreciated having the laundry room as i had a long stay

liked the pool/gym, the friendly staff, the spacious room, the overall look of the hotel, and the

there is also a hot tub ,kids can spend hours in the pool they also have a restaurant but have never gone

the hotel has a laundry room for clients

laundry , pool all amenities needed

free wireless, free parking, nice breakfast, nice fitness room, free printing in the little business center,

with amenities to make the stay even more enjoyable - basketball, grills, fire pit, hot tub and pool

the full kitchen was nice and well stocked

i wish that they included breakfast.

pool and how clean the place was.

i could hear kids laughing and playing next room

nice rooms and staff. pool and hot tub. free parking

the room was great yet streetlamps from a parking lot beyond the adjacent vacant lot came directly into the

in the room to smell like a cigarette then you get noise from the laundry room on one side and the pool on the

and laundry room

dirty laundry and old pizza box were left in the hallway all night

the pool door slamming

the manager over the kitchen was friendly and pleasant to conversate with

bins were unchanged from the previous occupants - a lot of dust everywhere - dirty bed cover - no laundry bag

on the bed - hair on the sheets (not mine) - lots of dust in the room - no bag for the dirty laundry - the bags

two, they wash them, but the laundry worker has an issue with hair falling out

laundry is not good,

try to actively fix broken items in the main areas, elevator, and laundry room

really slow wifi

my grand kids loved the pool and spa

the breakfast was incredible

the gym was not available, but the pool was

i wish i had a longer stay to be able to use the pool

laundry room & ice room available

heated pool was cold

hotel is clean, located around lot of food places near by, starbucks is right across parking lot

my family loved the pool

pool open until midnight which was nice for my daughter who waited all day to go swimming

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

know it says room service available and restaurant and bar on site but the restaurant only serves brunch on

know it says room service available and restaurant and bar on site but the restaurant only serves brunch on

no coffee by the pot available from room service

place is amazing, the bar and the rooms are great :) the staff goes out of their way to help, and the breakfast

also used the laundry facilities which was nice

wifi blocked everything

there was plenty of parking

parking was good

the fitness and pool room was amazing. large, spacious room.

room service meal was incorrect but the food was amazing and the staff rectified the situation

the wait staff in the bar were beyond accommodating

the spa tub

breakfast was good- i loved that it went till 11am

spa tub and decor were fantastic!

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

the guest laundry was a definite plus

with three kids it’s tough to find a big enough place to accommodate us

convenient to airport with easy shuttle service

no shuttle even though it advertised one

the location and convenience of everything around. internet and laundry.

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

lots of parking

very clean and well kept and breakfast was included

friendliness of staff, good breakfast, proximity to airport and free airport shuttle

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

we also liked the pool and gym and the breakfast was awesome

kitchenette was very accommodating with a larger fridge and a sink which most hotels do not have

was clean and under normal (not covid) circumstances there would have been great amenities - pool gym, games

it is also pet friendly, a service we did not use, but appreciated

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

laundry facilities were advertised, was not told that they couldn t offer quarters for

my third and last complaint is our room was either next to underneath the hotel laundry room

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

spacious room, staff, cleanliness, pet friendly

change machine or laundry supplies available near washing machine would have been a plus

the guest laundry room some work done.

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

a spot by the front desk to buy food n snacks, that was wonderful since we arrived late and the kids were hungry

wasn't really a big deal but the kids were really looking forward to jumping in the pool after a long day of

self laundry not available

of laundry facilities

was hoping to wash a load of laundry, but they didn't have guest laundry services, but they let me know about

was a spacious hotel,with a clean room

breakfast was underwhelming to say the least, and wifi in the room was not working

felt safer that way & saves on laundry & the

i like the fact there is a pool and a laundry room available to all guests

great accommodation, particularly laundry facilities.

in the middle of renovations. laundry room was closed.

under construction and laundry was closed.

right across from the hotel s laundry room where the employees were shouting

more info at check-in for amenities like the laundry facilities or gym, etc

my room was beside public laundry and employees laundry

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

the smell from the laundry area was strong and unpleasant

breakfast was small but well enough for a day trip

the breakfast

breakfast items

got all that, plus a great complimentary breakfast when we checked out

breakfast was good as usual. covid spoiled the choices super 8 was allowed to serve.

had the king suite which works out perfect when you have 2 small kids; you are able to put them to bed and still

some of the staff at the breakfast bar were unfriendly and made me feel uncomfortable.

were uptight and miserable and rude with kids and parents from a hockey tournament

the ammenities such as a hot tab and a pool were open and functioning properly

the bar should be open on the weekends.

dryers in the laundry room didn't dry our clothes very well

in between other long stay hotels, the property was clean, staff were very friendly and polite, pet friendly

the accommodation for breakfast was smart and convenient

lots of families with kids when we traveled so common areas were very loud and crowded

wanted to enjoy the pool for a few hours but unfortunately a group with about 15 kids came in the kids where

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

walking to the hotel from airport is doable....shuttle also avaliable. clean rooms. nice staff

the hotel lobby is attractive and the snack bar is well stocked

they didn t give me my stuff when i ask for on room service

staff was nice and the young lady in the kitchen on saturday night (2/25) near closing went out her way to make

no laundry detergent in the vending machine

friendly front desk staff cheap laundry room allowed urgent clothes washing

laundry room is still closed and no water bottles available during breakfast

tried to use the laundry and the one and inly machine was broken- we opened it and saw the foul smelling laundry

laundry machine needs maintenance

laundry room in hotel

area around the hotel is a huge parking lot on a 4-lane busy street, but very safe

to us, it was pet friendly

site is close to airport and shuttle picked me up in the middle of the night

operated, clean, staff was super pleasant, coffee around the clock, pool was great, ample parking, close to

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

food, social atmosphere, very clean gym, like the bath products, super convenient to airport & no extra charge

i cannot connect my lg to wifi but samsung and iphone can.

room 1 bed for me, my wife and 2 kids.

the swimming pool is small but good enough for my kids.

my room was next to the laundry

room and linens were clean and they had a laundry facility

wifi was a little spotty

great breakfast

the hotel was extremely clean including the pool, my room and the gym facility

parking was good. wifi was good.

hotel next to the waterfall, parking, barbecue, not expensive!

parking space

no wifi

/ freezer was very handy, parking next to room

they didn't have a laundry room to wash your dirty clothes

everything was fantastic. nice and clean. great breakfast.

great free breakfast, and attendants very helpful

the pool and hot tub were clean and comfortable

the shuttle was very timely

close to everything. amazing pool/hot tub area. perfect for kids.

the layout of the hotel and the room were excellent. the pool was also perfect for our kids.

breakfast

also across the hall there was a dog as the hotel is pet-friendly and the dog was parking all throughout the

the pool was warm and not too overcrowded and the hot tub was amazing

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

laundry around the corner was awesome breakfast was good

one suggestion is that you may need a machine to change billa for laundry

had to go to the second floor laundry room to use a dirty

i love the cleanliness of the environment, the staff and the breakfast

the kitchen was great and fully stocked with cookware.

i loved having a two bedroom suite and a kitchen area

a large group of kids came in driving us out pretty quick as the pool is not very big for a lot of rowdy people

kids loved the pool

the airport shuttle

amenities - pool, gym, were good. location was great, staff was cordial and helpful.

the room was spacious and clean. the pool was great.

rooms comfort and breakfast

had called the hotel to get shuttle bus lined up early in the morning i think the guy name was jim he told me

breakfast was very good! we were especially fascinated by the pancake machine! ud83eudd70

pool was slightly cooler than i would like.

it was very clean and comfy and the breakfast was great and the staff.

breakfast, please get a waffle maker.

staff was excellent, especially the breakfast staff

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

breakfast was pretty good also, had options that the kids really enjoyed

amazing room...kids loved the pool...breakfast had more than enough choices

staff, board games available, great buffet breakfast, big room with beds for 6 people, pool, free

i also like the fact that the suite is spacious, very clean and has a kitchenette

i will only give 4 of 5 stars only because there is no restaurant and room service yet

room was really nice and clean, the room service did clean the room everyday and on time, the location of the

the yoga mats in the gym need replacing

no pool. no bathrobes in rooms. no play structure for kids.

the location is amazing. everyone is really kind. free parking.