dirty laundry bag left in room

sure your windows devices security are up to date, as the wifi login page tries to install crypto mining trojan

easy and close parking, not to busy. the beds were comfortable and the bathrooms were quite big.

parking lot unsafe, thick ice

you can walk to the stadium and not worry a about traffic and parking

laundry detergent must be very strong because my face broke out

no laundry facility

more seriously, we got ice and snow and the parking lot was not cleared

there was plenty of available parking

our kids got some toys and candies

there wasn't a lot of seating for the breakfast.

the pool was clean, and warm

the breakfast was decent, the room was clean the staff very friendly.

nice breakfast

clean; ample parking; close to the interstate.

to walk past laundry and break room with doors open and music playing loudly all day long

the pool was cold but the kids didn't seem to mind

location, cleanliness, fitness center, parking and breakfast. staff excellent!

the breakfast was great

while we did not use the pool or gym room they looked clean and updated

oh and the laundry area was available to use

free laundry machines

it smelled like mildew in laundry that has been sitting wet in the washer for days

like the fact that the laundry was complimentary and there was a hot breakfast every day

free laundry, excellent breakfast with many choices, 3 times week social with food, and other amenities

i saw a laundry room, gym, jacuzzi and outdoor pool

door from parking lot was broken. look like someone was prying on it.

was clean and very comfortable kids had enjoyed the pool breakfast was not bad friendly staff would rebook again

i saw a laundry room, gym, jacuzzi and outdoor pool

he didn t give the usual info about breakfast time or wifi info and brushed off my question about having sent

room service food, service was great but chicken wings were under cooked.

hotel bar very small for the size of the crowd

gym not accessible

the food for room service was just ok

the bar staff to take disputes with each other away from guests, if possible

and the pool was warm compared to others

they have an exercise room, hottub , pool, and onsite parking

the hotel pool and spa were a big hit with the kids and adults!

the hotel pool and spa were a big hit with the kids and adults!

the pool/spa area was even better than we had pictured and fortunately we had it all to ourselves

the towels were so soft, kudos to the laundry team

historic hotel in pleasant downtown location. very large room. wifi worked. comfortable.

no free parking, no gym, no spa, no room service, no daily housekeeping, no free breakfast, and they have weak

room service just replaced towels and emptied the trash, didn't make the bed or anything

also, could not get wifi in the room at all which they were unable to resolve

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

can we get accommodated for that and we were not able to use the wifi for my

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

kids had a nice time and so did we

nice pool!

nice pool area and laundry facilities

everything was great and they are very pet friendly

gym and cleanliness

was traveling with my family 2 adults and 2 kids

great front desk staff, large room and excellent location for bar examinees.

breakfast, loved the pool

pool is nice and clean but closes by 9 pm

pillows, pool, breakfast

early check in, clean, breakfast

pool was slightly cooler than i would like.

kids running around touching the fruit and almost getting burnt on the waffle maker

for our vacation needs, food selection for breakfast was excellent, property was clean and the staff is excellent

loved the kitchen, dining, and living area

the breakfast was great.

kids loved the pool

breakfast was excellent, the staff were super friendly and helpful, best customer service i've had

cleanness; free parking, free breakfast; free coffee 24/7

the breakfast was amazing

had called the hotel to get shuttle bus lined up early in the morning i think the guy name was jim he told me

very clean good breakfast and great location

us the room until 8 pm pretty much, when we went to the room we saw a bunch of sheets outside, spa was closed,

elevators were kids stopping at every level and running the halls

would have enjoyed complimentary breakfast, for 4 of us at starbucks cost $40 ud83dude33

pool was closed

desk service was amazing, great guys working the desk joking with the kids before our night out

we appreciated that the self laundry

one of the days we did not have room service at all

nice suite... very well equipped 24 hour gym was also greatly appreciated

breakfast, cleanliness

the gym was small, but a good, positive extra

one suggestion is that you may need a machine to change billa for laundry

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

easy to use laundry inside , use oven and per our request they give us two room side by side connected to each

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

laundry around the corner was awesome breakfast was good

nice and clean laundry was very comfortable

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

no extra linen for the sofa bed. no laundry bags in the closet.

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

they have guest laundry, an office, pool, spa and exercise room

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

great facilities such as fitness center, laundry, breakfast, ...

we wished the gym was open

great location, nice big room, nice bar and resto.

very comfortable bed, nice size room, great gym,

no free wifi in guest rooms

the friendliness of the staff, and the room service robot

excellent, nice staff, great room, nice bar and resto.

no breakfast because of some issues in kitchen but they still charged for the snacks from

it was cool. hard to get towels and bar soap when we needed them.

that the pool wasn't open

were young kids/adults running around the halls all night partying until 3 am both nights we stayed at the

didn't eat the breakfast

parking

lot of thought i d put into the guest experience from a butler to a complimentary drink by the fireplace

fireplace in my room didn't work and that was the main reason i booked at this hotel

the breakfast was delicious

and enjoyable; i wish i had noticed the bagels, rye bread, toaster, butter and jams on the bar but the cinnamon

is somewhat difficult to obtain change for laundry machines

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

i also appreciated that they had laundry facility

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

it was exactly what we needed and getting breakfast was an unexpected bonus.

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

the continental breakfast was delicious

kitchen and living space

the breakfast was very good, lots of options, area was well maintained.

we really enjoyed our stay with my husband and kids

hallway smelled like smoke and laundry

convenient customer laundry, paid by credit card

location and that they had a laundry room and parking, close to restaurants.

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

big room, aircon, laundry facilities, comfy bed

the kids had fun in the pool

was tasty,but they seemed short staffed on cleaning & kitchen staff to help manage the needs of so many guests

waited 3 hours in the parking lot because our room wasn t ready at 3

breakfast was great

there s also an airport shuttle just make an appointment

they didn't have a laundry room to wash your dirty clothes

the pool and hot tub were a great bonus to an already nice hotel

clean rooms and friendly staff. hotel employee were extremely nice both worked in the kitchen.

very clean pool and hottub

swimming pool area

my room was next to the laundry

room and linens were clean and they had a laundry facility

the parking lot needed more lighting in some further spots from the building.

located close to the airport and a shuttle was available

the pool area eas large and clean, rooms were nice and the staff was fantastic

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

also, it was nice to shoot a bit of pool at night

there is a clean indoor pool, as well as a small gym

overall great stay and not that my pet was w/me but nice to see it was pet friendly

hotel is urban in style but in airport parking lots

no laundry detergent in the vending machine

ok to spend a night and to wash your clothes there (laundry room)

friendly front desk staff cheap laundry room allowed urgent clothes washing

tried to use the laundry and the one and inly machine was broken- we opened it and saw the foul smelling laundry

deep cleaning to the cracks of the walls, however someone did clean, as you could see them doing laundry and it

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

staff was nice and the young lady in the kitchen on saturday night (2/25) near closing went out her way to make

hotel is doing renovations, so bar and lounge area very small.

ate at the bar area and food was good and timely it is near the airport and our son used the shuttle to get to

like free shuttle service, the friendliness of the staff (they were always very helpful) and closeness to the

laundry room in hotel

wifi was not good.

clean indoor pool

operated, clean, staff was super pleasant, coffee around the clock, pool was great, ample parking, close to

was super pleasant, coffee around the clock, pool was great, ample parking, close to everything, pet friendly

dryers in the laundry room didn't dry our clothes very well

had tried calling the hotel to ask about the time of the shuttle but nobody picked up

lots of parking, includes breakfast. friendly staff.

shuttle service for pick up n drop to the airport was superb

wanted to enjoy the pool for a few hours but unfortunately a group with about 15 kids came in the kids where

room was nice however when i searched for hotels, i ran my search based on pet friendly hotels with a king suite

the pool and the gym. spare bed in the room.

were uptight and miserable and rude with kids and parents from a hockey tournament

used the gym once

the bed was so so comfy and my kids enjoyed the pool

the smell from the laundry area was strong and unpleasant

my room was beside public laundry and employees laundry

more info at check-in for amenities like the laundry facilities or gym, etc

right across from the hotel s laundry room where the employees were shouting

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

change machine or laundry supplies available near washing machine would have been a plus

the guest laundry room some work done.

a spot by the front desk to buy food n snacks, that was wonderful since we arrived late and the kids were hungry

it was a bit uncomfortable to find the entrance to the small pool/gym/hot tub is located in the breakfast

self laundry not available

was hoping to wash a load of laundry, but they didn't have guest laundry services, but they let me know about

of laundry facilities

great restaurant downstairs, great gym, excellent service

had two restaurants and a bar that are destinations for the town

there is not room service

staff was helpful and bar tender dave made great cocktails and conversation

wifi was pretty poky (8-10 mb/s) but usable.

no room service

we could have used a fridge in the room. the wifi could be more secure.

there was a laundry on site for guests to use but again we did not use this facility

the availability of laundry machine easy parking

then getting home near midnight and having to immediately do laundry and shower + wash our hair

free breakfast had no meat

the breakfast is also really good for a mid level hotel unexpected

laundry facilities were advertised, was not told that they couldn t offer quarters for

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

my third and last complaint is our room was either next to underneath the hotel laundry room

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

only wifi speed is slow

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

loved the pool table and fussball table in the lobby

great lobby with lots of activities and seating. clean pool and and gym.

close to the airport, free shuttle

my only problem was i needed a shuttle to airport and not available for an early morning flight

also used the laundry facilities which was nice

very clean, good breakfast, nice staff, ample parking.

open bar and meals with room service additional cost of

t aware of pet fee

you were able to get hot breakfast that the kitchen made and brought to you

the location and convenience of everything around. internet and laundry.

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

cleanliness, breakfast, service.

breakfast included- pool great, excellent hours.

friendly staff, including the shuttle driver

furnishings are polished, carpeting kept clean and fresh, access to toiletries, ice, laundry, microwave and

the guest laundry was a definite plus

the pool deck was extremely slippery and a bit on the smaller side.

the place is clean and good breakfast service.

pool and included breakfast were both wonderful

know it says room service available and restaurant and bar on site but the restaurant only serves brunch on

love the free parking for the rental car--something so rare these days

the gym is clean, a bit sparse, but super clean

did not feel like the value was worth the price, the gym was not good

know it says room service available and restaurant and bar on site but the restaurant only serves brunch on

laundry room & ice room available

kids were looking forward to swimming but the pool was way too cold

friendly staff with a nice bar to sit and relax at the end of the day

parking garage is also convenient

having to ask for room service which was hit and miss and the bed wasn t made

room service meal was incorrect but the food was amazing and the staff rectified the situation

the bed & pillows were amazing. so comfortable. the spa tub was wonderful.

breakfast could have fresher pastries to offer.

the staff were beyond friendly and the bar area was old school glam

if i could wish for one thing it might be a late night menu for room service

easy parking with a big truck

comfortable beds, pool, gym, breakfast location of hotel

a bit confusing with the shared parking lot with the drugstore

lady at the front desk yelled at my kids at the top of her lungs for no reason

the kids loved the pool

no free breakfast

the pool or the hot tub was out of service.

the breakfast is not all-you-can-eat but still delicious.

nice rooms and staff. pool and hot tub. free parking

only one person staffing main desk at this property and often doubled as bar tender/hostess/maintenance service

laundry , pool all amenities needed

the hotel has a laundry room for clients

i would have liked to have had liquid hand soap at the bathroom sink and dish soap at the kitchen sink

nice fitness room, free printing in the little business center, and love the hot tub and pool

breakfast was good but the staff could not keep up with the amount of guests that was dining in

including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus

had a room by the laundry to large baskets of dirty lines were outside room

housekeeping staff talked loudly outside our room which was across from the hotel laundry

he helped also in offering supplies for the laundry and other amenities that i never knew were possible at a

also not clean- dirty laundry from prior guest under pull out couch

laundry room situation was terrible

appreciated having the laundry room as i had a long stay

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

kids playing ball in the parking lot

kids playing ball in the parking lot

free laundry, tuesday free dinner! on sure gym

free laundry, exercise facility

clean room. additional kitchen items you. ould check out to use. free guest laundry facilities

i love that i can do my laundry here, for free

free laundry

one elevator working and had to use laundry and another location but was walking distance

no laundry service. other than that the place and facilities were fantastic

and no dirty laundry bags

i was surprised and disappointed that the parking lot was such

rooms are small and wifi is very bad

the next morning i went down and she walked me to the laundry and handed me 2 pillows

i like having access to the onsite laundry facilities

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

the size of the pool was very small.

breakfast was fresh and reasonable choices including gluten free choices such as banana, yogurt,

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

well sanitized wipes sanitizer available every corner in the hotel pool was nice and clean my kids enjoy ud8

good size room, good breakfast, friendly staff

close to niagra falls. pet friendly.

breakfast was good as usual. covid spoiled the choices super 8 was allowed to serve.

the wifi did not work at all. as someone traveling for work this was such a huge letdown.

in addition a breakfast that’s acceptable

got all that, plus a great complimentary breakfast when we checked out

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

did not have towels and when requested they said all were on the laundry and i needed to wait

shouldn t sit by the elevator until lunchtime (perhaps if the cleaning team and/or their kids weren t worried

breakfast was ok.

updated, fresh feel; excellent beds. nice workout facility. very complete breakfast.

i love that the facilities allowed you to do laundry at no extra cost

free laundry after a 90 degree day playing lax

while the laundry was free, only one dryer out of six was working

the laundry facilties were not working correctly

close to niagara falls,kitchenette, happy hour, laundry room, gym