late check out, free parking and 24 hr front desk

we arrived there was no wifi

wifi didn t work for iphone users.

the bedroom was very comfortable and room service was good

very far from madrid... very bad wifi.

needs repairs, dated. wifi stopped working several times.

the bar in the hotel is nice and i liked the small meeting room in the lobby to work or have small

free parking, great gym and sauna.

ample space, free parking, easy access to restaurants, and super-friendly staff

limited bar service / hours.

no tea and coffee/kettle in room/ only water in mini bar, bar not open spa not open.

there is a gym and a small spa which allowed to relax

wish the hotel had a laundry room

the breakfast was good value for the money. the wifi was always available and fast.

restaurant is inside the hotel, but it is not part of the hotel, so i had to pay extra for room service

cost & parking options as well as good wifi coverage

good free wifi and room with enough power suplies for computer and charging devices

wifi is very poor

great budget hotel with wifi and underground parking included.

we chose this hotel for its brand (we like ihg) and breakfasts

my kids couldn't watch tv, because it was on spanish programm

i believe all the families with kids tell you thank

pool, gym, kids play area

room was comfy for two kids aged 15 and 11 yo

plus laundry facilities

the bar food and coffee were excellent

wifi was great, staff were great and bed very comfortable

the staff where quite friendly and the wifi good

wifi wasnt working in the room but it was ok in the reception area

the breakfast was good and it had a good selection

wifi, heating broke down, but staff got me a portable heater

- poor breakfast

choice of food for breakfast

breakfast, bedcom

pleasant staff and a decent breakfast offering

they went above and beyond every time we interacted with anyone on staff from the housekeeping to bar to reception

free wifi was not offered and this was very disappointing.

they even let me take my small dogs into the bar area, a must during this heat

staff was very human friendly and pet friendly :) me and my cat enjoyed 2 nights there, they have a green space

room and bathroom very clean staff helpful and friendly parking easy

the wifi signal was weak throughout the room. it was hard to stay connected, especially for work

really helpful lady on reception when we arrived easy parking on site dog friendly

excellent location, clean rooms, and friendly staff. the only problem was the weak wifi signal

parking area is not

the parking was excellent

the rooms a very clean but dated the furniture in the reception area very poor and the bar never

free parking and plenty of food choice in shopping

parking for the hotel is separate but i had the last available spot which took me quite some effort

beds need changing! bar area never open. the hotel would be great if they gave it a facelift

laundry service is extremely expensive.

breakfast very nice

clean, comfortable, nice breakfast, for us very well located, safe parking places

don t make use of card payment in there buying box, and it s very bad for a hotel not to have wifi in the

i didn't include breakfast on my room reservation, but took it anyway and paid fot it

proper wifi

at first night of stay laundry staff was so loud we could not sleep

and comfortable great for parking and shops and restaurants close by

good location, plenty of places for parking for free, great staff, very good breakfast, close to parque

parking a little exposed

location. it was close to business park which had ample entertainment options for kids.

staff could be more friendly don't try to avoid duty-like room service

breakfast room, and wanted us to stay in the cafeteria (which is super cold, and we had 3 sick kids

breakfast room, and wanted us to stay in the cafeteria (which is super cold, and we had 3 sick kids

bed, a very good buffet breakfast, parking near the room, and a pleasant hotel territory with nice common spaces

wifi very poor, no water at reception or in the room

bed , comfy, location for overnight stop over , free parking at the location.

wifi very good

excellent breakfast with lots of choice.

the help yourself spanish breakfast is also o k although no cooked breakfast

bed and breakfast very good. it was just a stopover on way south

bar closed early, receptionist cancelled my taxi almost causing me to miss my plane

a locker and lamp missing on one side of bed, and they closed bar early,

fine if you want to eat in the hotel, bar and restaurant looked good, but if you want to eat out the town is

con not effective, barely cooled the room smelly corridors bar closed and no staff to explain why wedding party

the wifi wasn't working well

great location, great welcome from the reception and also a great buffet breakfast

the breakfast was great

if you are from the uk please note that breakfast is continental and not a cooked breakfast, though it was

breakfast is ok

the continental breakfast was stunning, so much abundance and variety of quality comestibles, set us up for

normal value there is no refrigerator and no room service so you'll never get cold drink and the bar closed very

hotel was very good for traveling with pets. very pet friendly.

pet friendly and good value

we had no wifi as it didn't work in our room

swimming pool was smaller and less impressive than it looked in the pictures

the breakfast was good with many options of pastries, milk and cheese

place looks well maintained and no issue with parking

wifi is extremely bad. breakfast could be better

there is free parking

- room service is recommended than delivery orders or the restaurant beside the hotel

bedsheets were very clean with fresh unfragranced laundry

you can wash your laundry downstairs on a coin operated machine

transportation; nice, little cafe on premises with very good service and good food; availabily of laundry room

there is also a laundry service, which we used

there was a cafe within the hotel in addition to laundry facilities

late check out mas tarde

cost for pet

restaurant/bar is closed, no room service despite it being advertised on marketing material in the room

a bar would have been nice, but there was a mini bar in the room and vending machines with hot and

premium wifi was not premium at all (10mbps)

no bag for laundry, only given on request

the wifi in my room did not work

very good for staying with kids, enough space for 2

bar with tapas in the lobby terrific and friendly staff

room service (as in a hot meal) room service itself was excellent

it did not meet my desires and there was no food variety for breakfast

there is a restaurant on site where we had breakfast most mornings and was of good value

very good breakfast

the breakfast could be improved.

no breakfast included

super recommend the hotel, has clean and comfortable rooms and has pool

we didnt get a breakfast.

i love has pool and a nice decoration

good breakfast and good privacy

the hotel has clean and comfortable rooms the best you have pool

plenty of parking

continental breakfast was well garnished and good value

we needed big room nice bed air conditioning worked great staff super nice great breakfast free parking

- wifi with some difficulties in connecting devices, mostly with reason for network congested

nice and clean, parking and the staff friendly.

bed is really big, exceeded my expectations. wifi is excellent. good breakfast.

shout out to the bar man who was amazing and hilarious

-stable wifi

old furniture, only one chaire in the room, coffee in the bar is fair, expensive parquing

close to metro station. clean. nice and helpful staff. free wifi

hotel rarely opens its restaurant for dinner, and eating in the bar is basic, but not fine dining

diner in the bar was terrible, too much waiting for only one waiter, too much waiting for dishes, the menu was

good quiet rooms, nice breakfast spread and very helpful staff

2) the page of room service in english didn't work and the guy in reception said: it's not my problem, you must

promised free parking was available and wifi was also free and acceptable speed

easy to find and free parking. near a big supermarket.

short walk to the tram station and plenty of free parking

very good bed and excellent breakfast. the 3rd time i stay in madrid in this hotel.

free on site parking, spacious room, friendly staff and good location 30 second walk from a bus stop that takes

the parking at the hotel is very spacious and free

spacious, was washing machine to do laundry

equipped kitchen and toiletries available

very good beds, quite, good breakfast, near metro- goo location, nice staff, cool spa pool

like lidl; - modern and very functional rooms; - cherry on top: amazing roof top swimming poll; - gym with

de cafe , gel de ducha y champu , toallas de ducha y toallas para la piscina incluye una hora de spa gratis a

car parking was good

wifi was not working

free parking, location is good if driving just under 20 min to the city centre and 15 min from the

wifi not good, breakfast not great but price reasonable and where i wanted to be

free parking

parking is also good plenty underground and outside

how to rent a golf cart etc

to motorway and easy to find with plenty of parking

is a pet friendly hotel which i was not aware of when i booked

some problems with the wifi although they were resolved successfully

also my laundry bag looked like a mouse had chewed it

self serve laundry and super market in few metres of hotel

were friendly food in the restaurant was lovely looked after very well with tapas in the bar not too expensive

in was warm and informative, the beds were so comfortable, the facilities were nice, the hotel bar was lovely

breakfast menu could do with more variety of eggs and other things but still had plenty to choose

the free wifi was fast

wifi worked well

and you are on calle mayor), bus stops right in front air conditioner friendly staff, good wifi

when i first arrived, the wifi didn't work at all, but they fixed it instantly and it was then very good and

very good / fast wifi connection

the gym was suboptimal. not enough equipment.

great breakfast, pool facility, located close to public transport and amenities and local

good location, pet friendly

room service finish ar 23h00. not convenient when arriving late from a trip.

the pool is a little small for the amount of guest they can host

cafe was great for coffee and breakfast

we also enjoyed unformal lobby bar every evening

the breakfast was varied and very tasty

breakfast there was plenty of everything except marmalade - i know, a typically english observation

great breakfast with different meats, fruits, cheeses, coffee and different breads

wifi is awesome, location is perfect, very close atocha station and near many convenience stores

good wifi

the wifi didn't work well unfortunately.

the bar connected to it is also great for a drink and a snack

the wifi internet sometime had a intermittent issue.

kids couldn't reach hand wash for sink, it was stupidly high

in my room was wifi very bad

easy parking, fresh air, and a very peaceful/safe location

lovely gardens around the hotel, ample parking and very good choice for breakfast.

the spa was nice and the room was spacious. the staff is friendly.

pool was only open until 8pm and with walking around all day site seeing, we would come back to the

amazing breakfast

on the 2nd floor: noisy as close to kitchen room on the 4th floor: loud in the morning (close to

staff were helpful and could purchase a smaller breakfast at the bar. excellent wifi connection.

wifi

no room service, just a fridge with small amount of items

bar does not open at night and little choice for dinner

no restaurant no room service

hotel had no restaurant or bar facility open

room service was absolutely unacceptable

laundry next door and restaurants all around was a plus

thought there was supposed to be a laundry room so i can do my own laundry, but there wasn't

everything was perfect specially family room when you are traveling with kids

hotel is uncomfortable, smell bad like a cigarette un the whole room, if you travel with kids, the extra bed

bad wifi

noisy neighbours. very expensive breakfast. charges for wifi.

bar with limited menu which was all i needed

we did not have breakfast in the hotel as it was fairly pricey, but did enjoy a cup of coffee from the restaurant

staff, location close to atocha train station & metro, 15 min walk to parque retiro, good wifi, clean rooms,

key of the safe most hotels have number lock type there was no grid box in the shower to put my bar of soap

the laundry is pricey.

downfall to the hotel would be no iron and iron board, they provide a laundry service with a charge but i love

in order to have wifi you must pay 12 euros extra... i paid 130 per night, is not enough?

room service food was delicious and convenient after a late arrival

although the hotel and bar were open all day, it took a day to realize that local restaurants don't open for

had private parking which is nice and staff was nice; good wifi in the public area and they had kids play area

toilets, kids running up and down corridors all night after 12pm, parents loudly shouting and smacking their

next day laundry service much appreciated

8am no bread for toast , no plain yoghurt left reception did not understand that i didn t want laundry delivered

antiquated shower arrangement. very few facilities in hotel- eg no laundry facility

bring your own toiletries and laundry bags

expensive laundry service.

breakfast was decent, but it had little variety. the fee for doing laundry was rather high.

wifi was not much good

very weak wifi.

wifi was not available (not connected with the password provided)

i wish there was a bar to get a glass of wine at night