to motorway and easy to find with plenty of parking

spacious. nice bathroom. parking available. good value for a night stay while traveling.

parking outside the front was very straightforward, although we were told there was also hotel

how to rent a golf cart etc

is a pet friendly hotel which i was not aware of when i booked

staff is very supportive, and the rooms were super clean and every day we had room service

mini bar with fruit juices, water and can drinks, replenished every day

2) the page of room service in english didn't work and the guy in reception said: it's not my problem, you must

the breakfast was too expensive and it wasn't as good as we expected

the hotel offeres hot or cold breakfast, delicious ud83dude0b fresh fruit and fresh juices all loyally bought

the wifi in unusable if you have to work with it

bar does not open at night and little choice for dinner

no room service, just a fridge with small amount of items

back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could

tv channels were basic, bar and restaurant are open in the weekends and the breakfast foods were over cooked

room service was absolutely unacceptable

the breakfast was great plentiful and satisfying, with everything you need to keep you full from

free parking. close to tram station to access madrid

the breakfast was good

bed comfort, bathroom hygiene products and toiletries, breakfast and the sympathy of the staff.

not open after breakfast and no bar

wifi is poor. it was very uncomfortable.

staff are all welcoming and accomodating, my compliments for the cleanliness, breakfast buffet was

there is free parking

parking on site , front office staff spoke english

clean room with wifi. quite noisy because its located beside a highway.

bad room service

missed the hotel bar for a drink

no manned bar available for afternoon/evening drinks (at least not in august when we were there)

no restaurant or assistance in organising takeaway food no bar

mini bar fridge not working, shower broken support so you need to hold it with 1 hand

this time i used the laundry facilities, which are very convenient

better equipped kitchen. a kettle and pans would have been great

the kitchen had nice appliances

no food service ud83dude03 but we had a kitchen so it was wonderful!

kitchens although well equipped, could use more kitchen utilities

excellent room, comfortable bed, clean bathroom, enjoyable breakfast, good free wifi

leaving the patio door opened, she vacuums the duvet after doing the room floor arguing it had pet hair, they

found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

the room was large, clean, comfortable. good desk. underground parking available. good wifi.

close to shopping center, good wifi. friendly stuff

no mini bar in the room , no coffee maker or water heater .

nice to have a bar and restaurant in the hotel since there isn't anything else outside around the hotel

we needed big room nice bed air conditioning worked great staff super nice great breakfast free parking

huge parking and highway is near

very limited non gluten free breakfast options as well as no hot food (eggs, meats, etc)

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

aircon wifi parking lovely leafy location clean towels and

fantastic value for money and being allowed to take our pet cat and keep her in the room

wifi had some downtime

high-speed wifi. close to city center.

pool was not open.

parking is free, and the hotel s location is convenient for travellers with their own car - easy

there was a large parking area, and the rooms had excellent air conditioning

parking area is not

excellent location, clean rooms, and friendly staff. the only problem was the weak wifi signal

bed is really big, exceeded my expectations. wifi is excellent. good breakfast.

wifi was great.

nice prices in the hotel bar, bar opened till 23,00

-stable wifi

close to metro station. clean. nice and helpful staff. free wifi

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

room service never answered the phone when i called to order dinner.

a lovely restaurant bar beside hotel (castizo)

no room service

clean rooms and friendly staff, good quality hotel good wifi

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

great staff, comfortable rooms, super location, good breakfast

closed pool.

kids

rich and delicious breakfast, suitable for all wishes

was pet friendly but pets weren t allowed anywhere in the property and weren t allowed to be alone

day laundry service

came late for lunch, just arrived in madrid, and we were told that the kitchen was just about to close (not

wifi and air con working perfectly

very slow wifi connection in the room.

wifi offered free was an unsecured network

laundry room was also at our disposal

amenities such as cups, cutlery (knife, fork, and spoon), hotel slippers, cotton pads, and a laundry bag

towels were really cheap material was and old, they didn't not have shampoo, the laundry prices was really

wifi did not work in our room as we were right at the end of the passage.

didnt like the bed it was not confutable and no wifi connection in the room also the electrical output are far

they also have a self service laundry room

was perfect, the bed was extremely comfortable, the quality of the a/c was perfect, they had free laundry service

laundry does not work all the time. my isle door does not work properly.

i also appreciated the laundry services: it is super hot here, the clothes get dirty super quick, so we could

and has all the necessary facilities within it's premises (a bar, a restaurant, a pool, also a laundry room)

breakfast, gym and free laundry

a few minor things: nice that free laundry service was offered, but many of the machines were broken

location was good and the facilities were clean and nicely organized, i was even able to do laundry during my

laundry facilities a big

used the laundry as well, they helped me with it and made it super easy

we also enjoyed unformal lobby bar every evening

central location, clean hotel, nice breakfast and extremely friendly staff

the breakfast was varied and very tasty

fact that they changed the wifi everyday was a bit inconvenient, as i lost signal while asking for an uber

breakfast was very tasty and had many options including fresh fruit, staff was super friendly,

recommend changing to an unscented laundry detergent

and funky decor; comfortable common spaces; good breakfast, friendly staff; able to get laundry done

highly recommend a coffee shop 5-1inutes walk away called a cafe and bar )a for

room was too warm and there have been people speaking aloud all night long and kids running all over from 7 am

some lesser points: * the wifi in our room (at the very end of the hallway) was spotty (with all networks i

parking is always full, breakfast buffet wasn t really good

free parking and plenty of food choice in shopping

very basic , no bar or restaurant, and very 70,s style stuck in a time warp .

the rooms a very clean but dated the furniture in the reception area very poor and the bar never

the parking was excellent

despite laundry bag stating it was available monday - saturday when enquiring on friday afternoon we were

laundry is very pricey

breakfast and laundry

was great, but i recall the hotel laundry services to be quite inflexible with timing

gentlemen at the front desk and especially the gentleman in the lounge bar had the best service

breakfast buffet was a bit lame

room for family (2 adults, 2 kids) is bit packed and there is a desk over one of the single beds that you might

pool: small, but ok to get a cool down or for the kids

breakfast - a really good range- fresh fruit, ham, cheese, bread, cereal, croissants, cooked eggs ,

excellent wifi

laundry really takes 2 days- this is not something that you would

breakfast was worth taking

on the last day, they made a breakfast box for us as we had to checkout before breakfast timing starts

good wifi

nice hotel in a nice area. great value for money. verygood breakfast. polite staff

the room was very nice and big we love the pool, we will definitely come back

was very expensive vs the very poor customer service . breakfast was not as expected.

i love has pool and a nice decoration

set in an awful area , it s adults only and go at your risk.

good breakfast and good privacy

gym is very small and some of the equipment didn't work

the bar staff is awesome

the gym room is very simple and small

friendly staff and wifi worked well

wifi was intermittent, signal weak, but ok in reception

also added bonus of laundry pay machines around next block

i was woken by this service being offered and a better way of collecting laundry might be worth considering

loved the pool, the breakfast, the shower, the gym

good wifi

breakfast was good, room clean and big, close to the park and subway.

kids were not allowed to go in the pool after 2pm (first time for me that i hear about

front staff was wonderful. breakfast was great. facilities are well kept.

extremely friendly staff excellent location strong wifi

small not full equipped gym.

there were several moments where connecting and disconnecting from the wifi became problematic for video call

was excellent, equipped with a mini kitchen which was just right , centrally located hotel, could get anywhere

wifi was low

and had netflix the bed was super super comfy the bathroom was very clean the room had a small kitchen well

were very poor, nobody at reception many times, breakfast is in a cafeteria outside the hotel, no room service

full kitchen is definitely plus for traveling with kids

self serve laundry and super market in few metres of hotel

also my laundry bag looked like a mouse had chewed it

breakfast menu could do with more variety of eggs and other things but still had plenty to choose

toilets were clean and room service was prompt

were friendly food in the restaurant was lovely looked after very well with tapas in the bar not too expensive

the hotel does not offer a self-service laundry, which is essential for longer stays.

onsite laundry was available

was awful, just got low quality wifi in the shower area, internet is a basic needs, i got better internet in

room service menu does not offer breakfast options

the extra bed for kids is a bit hard to sleep on, other than that all is great

where the staff detailed what exactly they mended in each item of clothing as part of the laundry service - a

and the balcony was a plus - the location - the high attention the staff gives to their guests - laundry service

the staff friendliness, the room, the views, the service, the room service, the feeling of being safe, the

hotel, spacious room and bath, large tv (although didnt use it), fast wifi

charging 6 euros for ice and english was a little hard when calling room service

laundry service but pricing was unclear for some 30 items

we asked for laundry service and they just forgot about it

laundry service was expensive, and it took 24hrs to get our laundry back, it was nicely folded and

the wifi was unreliable. the street was noisy at some point at night.

the breakfast was always delicious

proper room ac, no laundry for national holiday, wrong room service, and no small requests accommodated

too expensive: adults breakfast i was charged 20 euros per person, kids 15 euros

room service was somewhat limited

were technical issues with the tv in the kids room multiple times

staff very efficient and helpful, large and confortable room, excellent breakfast, nice swimming pool, good

amazing location. very good breakfast, comfortable and super clean room. helpful staff!

staff very friendly, location , room service

kids loved the muffins for

beds, location and wifi were ok

best location and i arrive early morning and they gave me room clean and best room service

the lift didn't work and the service staff were busy using the other with their laundry runs one member of

location, good family room with bunks for the kids, massive bathroom with separate tub and shower

location, good family room with bunks for the kids, massive bathroom with separate tub and shower

wifi

offer a continental breakfast at a lower price.

laundry services not offered on sunday.

had an issue with the laundry service

asked for an extra laundry bag

the wifi with my laptop was an issue but a sharp staff at the front desk worked out the problem

amazing hotel, great location very comfortable and spacious rooms. amazing breakfast.

no laundry facilities

good if you re needing to work. coworking space in the lobby and strong wifi.

room heat. wifi

tv configuration didnt work well, wifi unsafe and not very effective

beds where comfortable, wifi was good and the room was clean

have the trouble of a rooftop pool we were disappointed that it was already closed and also that you do not heat

great locations just by the opera tube stop. lovely roof top pool and bar.

it maybe a personal issue but being in a squashed room without light and air is my pet hate

breakfast was amazing ! fresh fruits, the croissant were excellent, so were the cold cuts

let me chose when and what my kids are exposed to

the location, room size, wifi

our room was for myself and my 2 kids and was a great size, beds were comfortable

big room but not functional - useless kitchen where the kids sleep might be nice for a couple if you only eat

wifi is very slow at this hotel, so if you need good internet while traveling, i wouldn't recommend

tv was enough modern so i could easily screen mirror my phone - wifi was reliable and functional

expensive laundry

i didn't get my laundry until i had missed a full day

laundry service because of national spanish holiday - nowhere else in the world would a top

location, decor, staff, breakfast, laundry

the charge for laundry was quite expensive in comparison to other hotels we have stayed at.

we chose this hotel for its brand (we like ihg) and breakfasts

breakfast is not that good

i believe all the families with kids tell you thank

friendly staff, nice comfortable clean room and hotel area, simple yet nice breakfast

the offer of the bar and room service offer food is very low and limited.

appreciated laundry service

all of the reception staff were so friendly and helpful as was the concierge and the staff by the pool

enjoyed rooftop plunge pool and bar

it has a lovely rooftop bar , the breakfast is so good every morning and there is a zara next door

the staff are all super friendly and the pool area is a nice place to enjoy some time in the sun

then, i left my laundry out overnight but it was never picked up so i had to throw away the clothes that got

supermarket across the road and laundry service 3-4 doors up

we were happy with everything but a bar for refreshments would have been perfect ud83dude00

of the staff, especially yanira de front desk girl, who went out of her way to arrange for room service when i

very basic, scruffy furniture, no coffee and tea making facilities in room and room service brought luke warm

would have been nice to have laundry & gym facilities

there is laundry and food shopping within walking distance

nothing, wifi a bit slow though

staff was super helpful, secured parking, amazing breakfast

good location, clean rooms and very good breakfast.

had a 2 bedroom apartment including a washing machine for laundry

the staff was helpful, especially when we wanted to locate a laundry or other places of interest

kitchen is also well equipped with anything we needed (like fridge for cold water and heather for

excellent wifi (fast, easy to connect with direct

is very good, staff are very nice, shower was powerful, wifi works perfect, a/c, fridge, balcony, breakfast is

the room is confortable, with a small kitchen, very clean

location, wifi, heater, small kitchen

check in to check out only one complaint-no kettle in kitchen

very good hotel for very reasonable price. good breakfast. kitchen in the room.

the wifi`s signal was sometimes poor.

the room service food ,the location

the room was amazing, staff were super helpful and the pool on the roof was fabulous.

rooftop/pool was very busy when we arrived on sunday but then was ok for the rest of the week

family suite was absolutely brilliant for 2 adults and 2 kids and could have actually fitted 3 very

2- room service menu is a bit limited

there's laundry services but if there are washing machines that can insert coins, that will be even better

they do provide laundry/ironing services but would have liked to have known this beforehand

for ironing of clothes you are required to use laundry service & pay for it

only laundry service

the laundry stuff could only press it during the day, not in the evening (when i needed it)

3) laundry and minibar are outsourced to a vendor

the buffet breakfast offered at check-in was great value, offering quite a few options

room service and reception staff

gym equipment need more variety reduce the bicycles

room size wonderful/breakfast is awesome/location is ideal with total access to madrid cental/metro system/taxi

with reception they said if it is not available at cafeteria then can't arrange as hotel has no room service

gym facilities were terrible

pity that during our stay, the wifi was affected by the fiber optics work in the area

small room but comfortable. good wifi

good breakfast. perfect location. good wifi. good value for the money.

was not that good, i asked for laundry upon my check-in and informed the reception that i need the next day

we were charged 100 euros for one small bag of laundry

also, the floors between the sauna and the pool is very slippery and could be dangerous

there was an issue the with spa jacuzzi at the time of visit.

wifi connection could become a little shaky while in the room, but nothing major

worth to pay extra for late check out

excellent customer service. fab room service

since the hotel in the city center no facilities in the hotel like spa and pool

customer service for room service

no pool for kids

laundry was a bit pricy but they were so far i didn't mind

they put us in the room in front of the laundry, that works from the morning till almost midnight

we did not take advantage of the breakfast, but laundry service was extremely efficient

location of our room on this occasion was on the first floor, directly opposite the hotel laundry room and

the laundry service is a bit pricey, but very prompt (a few hours) and of high quality.

also our laundry was late and almost missed us before check out and staff seemed bothered when we

they gave me rooms in different floors, i had to pay more to have my kids room on same

wifi connection was really poor (fine for emails not enough for video calls)

we would have liked coffee and tea making facilities in the room as room service was quite pricey

missing the the room service option.

not really helping to reduce unnecessary laundry

the location was great and the room was a decent size, the breakfast was nice.

the wifi is superb, staff friendly and helpful, the room was very clean and tidy and the location is

clean, the staff was very attentive and the company generous with free coffee, water, and a huge breakfast buffet

pet friendly, super clean

and occasionally throughout the night, the service roller shutter doors were opened/closed (for laundry etc)

laundry service at hotel was extremely expensive

laundry service and better selection of food in breakfast

the hotel also provided a pocket wifi, which came in very handy

thnx god our 3 kids stayed there

i wish they had a laundry room, but laundromat was close enough nothing bad to say

we also found a nearby laundromat 4 minutes away and it was easy to do our laundry mid-trip

close to a laundromat should you need to do some laundry

quick room service in the morning

unfortunately we didn't realize that the mini bar was free (usually you get conned into paying)

laundry service accommodating even though they were unable to remove the stain on my dress

great same day laundry service

no bathroom or in room slippers, laundry is quiet expensive

no laundry

rooms not all that soundproof. no guest laundry facility.

many narrow corridors which are clogged with large containers full of soiled laundry in the morning the foyer

location, good breakfast, good wi-fi, excellent staff, laundry service

was so perfect and everyone at the front desk was so accommodating- they helped make our little kids feel better

as for the hotel facilities: very good wifi connection, clean rooms, cozy bed, friendly staff

good breakfast

the prices are higher than normal for laundry

no access to any ironing facility other than expensive hotel laundry service.

the laundry service was extremely expensive

there is an in-house ironing and laundry service but it was very

noisy room 507 gurgling pipes and could hear laundry room noises at about 6 am every day