strong smell of damp/ damp washing on the lower floor near the laundry room

i really like the bar area it was nice to spend the evening there playing uno with kids and watching football

food items at breakfast were a bit slow coming out of the kitchen

free wifi, free parking and excellent facilities

great spa/gym with jacuzzi, sauna, pool and steam room

friendly and helpful staff. very easy parking, easy to find and a good sized room.

onsite parking. property full of character. friendly & helpful staff.

breakfast was very tasty and a great choice

thought the bar was a bit vibeless, it felt a bit like a waiting room

the history of the building is so rich and the decor really fits the property. ample parking.

guests not to have laundry changed everyday which saves the environment

loads of parking availability, only one upper level floor and great size room.

bar staff really quick and friendly - abby and chris

breakfast was excellent

did not know there was free wifi?

place was clean, quiet and the kids enjoyed their stay

had decent option for kids and adults

delicious breakfast

than ensuring people booked breakfast slots in advance to save us waiting for a table to be free nothing

was a little low in bathroom for shaving, reception who served at bar could do with a little more knowledge on

so handy situated in a country park with some beautiful walks and also handy for golfers having a small golf

wifi was the only let down but that was over come using my phone.

we did however enjoy a hearty breakfast (10% discount) at the cafe to the rear, used by golfers

reception/wifi struggles due to the hilly/tree lined location but we wasn't there to go on our phones

plenty of free parking space

the following night we had room service, which was fab

welcome and very informative we received excellent service at reception and in the restaurant and bar we could

to eat in the restaurant which is more for fine dining as was fully booked but were offered the bar menu which

both good very spacious car parking.

swimming pool would be lovely and only add to the ambiance and facilities, however i could not fault our

at having paid for a superior double room, to find we were adjacent to the laundry room, which began its

good car parking room at the back so nice and quiet, staff friendly although i arrived late.

of disabled parking spaces

staff were very helpful including bar staff

although wifi is advertised i couldn t connect which is another reason i left a day early

and what was brought to the room was filthy dirty as if it had just been pulled from the dirty laundry

feels like we was on laundry area, a noisy sound like washing machine was doing all night non stop and very loud

spacious family room. friendly staff. good facilities. plenty of parking

a good gym

room beds amazing spa a little cold this time but clean food not great but pub round the corner so you can always

room was very noisy, sounded like it was next to a laundry room

view from the bedroom some kind of laundry facility and wheelie bins, it was like a maze to get to ur room

washing machine in laundry room spinning until very late

being able to use the spa pool, sauna & steam room as a guest at the hotel is a bonus

the gym was closed due to the lockdown.

it was over the laundry room

lovely rooms, fabulous food. good parking.

pet friendly facilities, 2 dog bowls ,doggy towel & bag of dog biscuits in the room

a swimming pool or spa would have been brilliant

i had room service and the food was amazing

wifi connection only available in public areas and rooms close to reception

food was good, staff were friendly, very good parking facilities the grounds have potential to look spectacular

a big event took place and staff saved a parking spot for us by

no room service and very limited hours for bar/restaurant

wifi was a bit hit and miss when i was there, as i start away from home a lot, access to netflix

lots of clanking and banging right under the window which had to be open as it was very hot, the laundry bus

linen cages were outside the room view, thrown in laundry bags over the ground (i only hoped it was bagged

location is good pet friendly very clean

everything about this hotel; the grounds, the room, the decent sized pool, the sauna & steam room

large clean bedroom , good wifi

perfect place with free parking

parking was on the road in front

parking motorcycle in back garden

also there was no bar but said there was on website

some parts of the property were a bit tired only street parking available

no dedicated parking on site but there was a good amount a short walk away.

the building has some nice old features like old oak beams and a lovely oak fireplace in breakfast room

had a very good meal at the bar and staf were so nice and friendly, that we decided to stay an extra night and

we booked our breakfast for the following morning and when asked what kids wanted the kids shouted pancakes

were provided along with tea, coffee, milk great location right in the centre of town free wifi reasonable value

no room service

on checking in i asked for breakfast but was told there was no breakfast, the hotel also has a laundry service

free parking and wifi included in the price

we ll set up , room was spacious for me and the kids

could have been a bit cleaner in the room, just a slight dusting. wifi was not great ud83dude12

free parking, clean, pleasant staff.

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

we haven't tried the restaurant but the bar offered a nice selection

very noisy, kids was running loudly, screaming, ok they live there,council families, but what about the other

no breakfast or room service was a shame

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

listing falsely stated that pets are not allowed, which was critical due to my eczema

like a converted estate, room was dates, stank of cigarette, hair in shower, on towels wifi cut off, cups were

clean rooms excellent staff comfy beds free parking

ground floor. free wifi. large screen tv.

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

clean, economical,good location,good quality room service food

you could improve your wifi, put wardrobe doors and a bit of colour on bedding

liked the fact there is a lift to floors that's a plus and room service available

friendly staff. very helpful. lots of parking and great location for me

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in

the breakfast choice was great and a cosy bar area too

very friendly staff and a good breakfast. nice bar facilities

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in

lots of kids running round in breakfast room

the rooms were very smart and we enjoyed the breakfast ud83dude0b

couldn t get the full breakfast menu due to co i d so it s understandable price for alcohol is expensive

tv seems outdated, should be smart tv offering now considering wifi is free.

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

we were able to check in early and every effort was made to ensure the kids were happy

the choice of breakfast was great

breakfast was amazing

no sewing kit in room and room service non existent during late hours

lounge area of suite had nice kitchen

breakfast, really friendly and attentive staff

nice pool and gym

staff were helpful and friendly. swimming pool was nice size for kids.

we got an early check in which was great as we arrived early for a funeral so we could rest and freshen up

we ordered room service and food was good value for money as large portions and very tasty

comfy bed and spacious room - plus my daughter delighted with her kids bag of activities

no dirty laundry)

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

comfortable large bed good bed linen friendly staff nice atmosphere in bar and dining area good wifi

to do with the hotel but seeing someone at breakfast all sweaty from being at the gym, mopping himself with a

room service for breakfast was a total sham, pre ordered at the reception and also completed the

also, noises from below, either laundry room or bar cellar

great wifi

bar area just recently renovated - looks great

site , you can t use the hotel pool as it states as it s rented to outside and full of kids, all food was

the pool and spa was great! so was the facilitites in general.

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

the gym access came as part of the stay and was very good

we paid 201 for 2 nights with breakfast and free wifi

the gym was good

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

breakfast at the restaurant was excellent

a comfortable stay, lovely breakfast, polite and accommodating staff, pet friendly, clean, great

good location, amazing staff like salim he is so welcoming, funny, a good entertainer made my kids laughed alot

delicious breakfast and friendly staff. the kids play area was fabulous too.

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

fantastic bar and breakfast

next day, tv and the wifi wasn t working for about 3 hours

ud83dudc4fud83dudc4f though, because of covid precautions, there was no room service unless specifically

the security put in the laundry lift because the other lift wasn t working which is fair enough

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

the spa was nice and relaxing . the view from our room was amazing

the location, the room, the spa and the breakfast.

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

they made us sleep in basement next to loud laundry

candy cane for the kids

kids- how about a children’s play area - this could be great for bored kiddies

walk from birmingham new street, right by sainsbury’s local and breakfast was fantastic and kids ate free

weirdly there's an outdoor laundry at the garage nextdoor

in time at 3pm is not ideal however we did book in early and got early check in however is inconvenient for

after seeing teddy,we came back to the hotel and stayed in the bar till about 2am

requested a room for 1 adults and 2 kids room was tiny with just the 1 double bed, bathroom wasn't very clean

breakfast was excellent - all the full english options as well as pastries and croissants, artisan

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

swimming pool only for kids 12+

fantastic use of bar and food excellent

in was smooth, the rooms were immaculate, we got late check out on sunday

the spa is a nice, relaxing area (except when there are kids in)

cost of the room service then they ade a service charge of five pounds was not happy the burger was 17 pounds

the staff were always helpful, from the front office helping with my things to the room service keeping everything

room service was amazing.. pizza 24/7 is a brilliant option for hungry guests!

tired just needs revamp can get noisy and cramped for space in foyer and bar area with the conference s that

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

sauna and gym facilities not available made the stay less relaxing.

early check in available. twin beds accommodated.

jacuzzi in spa was shut. the iron innthe room didn't work.

definitely disappointed weekend break from the kids, got no sleep and i also do social media so was hoping for

was not ready at 3pm, due to late delivery of laundry, but was sorted quickly

the only thing i wish they had was laundry on property. they have a nice referral, however.

bianca went to the kitchen to make this request to the chef and he yelled at her about it

would have preferred a coffee pot at breakfast rather than having to ask for another cup when we wanted

spacious, stylishly decorated apartment with a well- equipped kitchen

side panel of bath loose and broken; two plugs, neither of which fitted the washbasin; dirty laundry in corridor

dirty laundry was stored on the

not overly clean and in poor state of repair, building overall poor state of repair and laundry left out jn

laundry bags left in corridor, dirty cups/kettle

limited bar snacks

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

spotlessly clean and gave me an early check in

a special shoutout to geoff, and ashley from the bar and restaurant they were incredible

very rowdy spill over from the bar into hotel reception at night.

one lift working, car park very tight and a number of spaces taken by laundry carts

they also let us have a late check out at 5pm the day of leaving also only £10

the breakfast was ok maybe could do with a bit more continental

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely

late bar

exceptional room service evening meal

the bar staff even helped carrying my drinks upstairs to my bedroom door

5 pound charge for room service put us off ordering extra to the room

pleasant hotel, lots of parking, comfortable, good staff, well located

nicely stocked bar and a really nice breakfast

and hot chocolate was a lovely touch and 9 for a lovely breakfast was really reasonable (kids eat free too,

had a small kids play area

be on the breakfast hall on early. make sure you put on the sign for room service.

95 @ head, kids eat free

had a small kids play area