the breakfast was great, and the pool was wonderful along with the gym

the breakfast was great, and the pool was wonderful along with the gym

back parking lot was very dark

the location, staff, rooms, pool, breakfast, etc

the staff! such amazing people especially tina! very clean and breakfast was amazing!

dirty laundry bag left in room

smoking room

air freshener in the room was too strong, which made me wonder if the facility has designated non-smoking rooms

perfectly fine place to stay. clean and lots of light in the parking lot.

am checkout so they can use lot for game parking

from the free laundry to all of the dishes included , everything was helpful

there is also a pool, fitness room, little business room, and laundry

free laundry, excellent breakfast with many choices, 3 times week social with food, and other amenities

free laundry machines

like the fact that the laundry was complimentary and there was a hot breakfast every day

their was cops & ppl in the parking lot

requested smoking room and there were no ashtrays, had to go outside and smoke in the rain

better smelling and parking lot could have been cleaned instead of icy

i was cornered by a disheveled panhandler as i pulled into my parking space at 7 am

trash cans, shower/tub was falling apart furniture was falling apart too wifi didn t work at all no curtains

i saw a laundry room, gym, jacuzzi and outdoor pool

i saw a laundry room, gym, jacuzzi and outdoor pool

however the hotel had an on site gym and a decent enough breakfast that one would not starve but lacked healthy

friendly staff..clean room. plenty of parking.

i also love the gym

large room, comfortable beds, refrigerator, laundry facilities available, great shower.

dirty laundry in hall. staff not professional or friendly.

plastic cups in room for water, no ice bucket, no laundry bag and room was freezing upon arrival

additude of employees great room lots of parking chooses i had a semi truck ,just the

many diners around the place and the parking is free

the supplies in my room had not been refreshed with care no laundry bag, no cups in the bathroom

very clean. good breakfast. plenty of parking.

parking was a little tight.

good location good parking enough stuff nearby to live off of

pet friendly, the exterior door by the stairs actually worked and locked like it is supposed to for

has free guest laundry room, great location, nice staff

very quiet too, and the guest laundry was a great unexpected amenity

guest laundry was out of service due to the dispenser for supplies unusable

there is not a bill changer on site if you need quarters for the vending machines or laundry

have most facilities suche as refrigerator, laundry spcae, swimming pool,

the guest laundry worked well

king size bed was so comfy, great room space, great coin laundry available, close to

laundry mat was a little disappointed. no laundry soap and the machine needs a little cleaning.

we asked the front desk for change to use the laundry room and they failed to tell us that it was out of order

also, the wifi did not work at all

i didn t use the pool or gym or laundry, but they looked well-maintained and are nice features to have

gym was 24 hrs and was decently equipped

a shuttle to the uhaul location that was less than 2 miles away the next morning, but the shuttle was

design was like a retro look from the 50's.very clean.great having kitchenette in room.

the parking lot was large and well lite

we were placed across from the laundry room with no door so we just heard laundry machines all night along with

laundry around the corner was awesome breakfast was good

super upsetting to know that they cut corners on laundry

stayed in room 129 , it was very noisy from the constant laundry room door slamming next

one suggestion is that you may need a machine to change billa for laundry

laundry detergent must be very strong because my face broke out

no laundry facility

some upgrades can happen for the gym and internet wifi overall if you re on a budget it s a ok place

my sisters kids were late getting back to town and were a day late

the heated pool is awesome

clean; ample parking; close to the interstate.

comfortable beds, clean, and a nice breakfast.

great staff, warm pool , confortable bed , good continental breakfast

pool was big , clean amd fun, breakfast was delecous , we stayed in the suit room

nice breakfast

needed to do laundry and the dryer didn't work

breakfast was really good laundry facility was also

i was told that there were not any clean and i would have to wait until someone came in to do laundry

i could hear the laundry machines running past 11 pm. not cool.

big parking lot

it was very clean and comfy and the breakfast was great and the staff.

pillows, pool, breakfast

the wifi was terriblly slow

we had a wifi router in the room

the kids lived the pool

loved the kitchen, dining, and living area

that it was pet friendly. and having the kitchen is always a plus . having a plus.

the breakfast was great.

rooms were too dark, not cleaned, full of pet smell and body odor.

love the residence inn, although of course the covid restrictions severely restrict the breakfast (i miss those

very minor- no dish soap in the kitchen.

the kitchen staff kept everything replenished

the gym was available by appointment

wish there was more handicap parking if i had to point on something i didn t like and that s really not

that it was very clean, family and pet friendly

leaving the pool area should be considerate and dry off properly so as not to leave puddles all the way inside

cleanness; free parking, free breakfast; free coffee 24/7

pool area was very nice. the staff were excellent.

the following morning to request consideration for the payment of our room (we had to pay a $75 pet fee and our

gym and pool looked nice, though didn't use

laundry room in hotel

could have had a few more options for breakfast, for example there were no eggs.

love the kitchen and everything included in the kitchen

good amenities. suites came with a kitchenette and full sized fridge.

to us, it was pet friendly

with all the heavy duty cleaning/laundry that happens in a hotel i was completely disgusted when i saw this

with kids, we can't buy all our meals at the hotel

my husband said the gym was great and the pool looked inviting although we didn t use

wifi connection was very weak and unreliable

besides the broken blinds, stained sheets/carpet, and broken electronic keycard lock on the side entry door,

dryers in the laundry room didn't dry our clothes very well

hotel staff was very considerate and accommodating, the pool and hot tub were clean and enjoyable, the breakfast

gym had ample machines

free l2 ev charging available on-site

did nothing to stop kids from running up and down halls playing with hockey sticks

across from facilities so workers are constantly talking and you walk out your room to baskets of laundry and

the smell from the laundry area was strong and unpleasant

more info at check-in for amenities like the laundry facilities or gym, etc

my room was beside public laundry and employees laundry

right across from the hotel s laundry room where the employees were shouting

laundry machine needs maintenance

friendly front desk staff cheap laundry room allowed urgent clothes washing

deep cleaning to the cracks of the walls, however someone did clean, as you could see them doing laundry and it

the laundry room is listed as an amenity but not available.

no laundry detergent in the vending machine

staff was courteous, the common areas and room were very clean, plenty of close parking spaces, meals were

room provided for my kids wasn’t very clean

mary handled my request and put my name on list for shuttle

everyone was very friendly, the bar staff & check in staff !!

limited parking

smell and the fact there wasn't enough laundry supplies also the fact they charge $2

everything was clean n kids loved the pool... most staff was very friendly n kind.

ate at the bar area and food was good and timely it is near the airport and our son used the shuttle to get to

late check out was very helpful

they didn t give me my stuff when i ask for on room service

at this point we were happy that we finally had a room however right across the hall the laundry room was

stayed here in the past, but hotel undergoing changes to an oyo- pool shut down, no breakfast anymore

pool was closed. and the room could have been cleaner

breakfast not good

i emailed for parking for the week only to be told they dont do that even though i have an email telling me i

room and linens were clean and they had a laundry facility

my room was next to the laundry

the parking lot needed more lighting in some further spots from the building.

everything was great. free breakfast included and it was good too. free parking.

lovely friendly staff, great fresh breakfast

the guest laundry room some work done.

when i called about the self laundry to the night front desk person i wasn't told no changer had to call my

change machine or laundry supplies available near washing machine would have been a plus

couch itself was drenched into the sofa mattress so we all had to sleep on the bed with all the kids

no swimming pool.

laundry facilities were advertised, was not told that they couldn t offer quarters for

my third and last complaint is our room was either next to underneath the hotel laundry room

found a string in the bed probably from the laundry i found it odd that breakfast was included but there wasn

in similar vein, and perhaps out of sympathy for the hot water maker, the microwave in the laundry area expired

there also were never towels or wipes in the gym, which was also really stuffy

i understand that we are in a different time but it was suggested that i go to the laundry room to ask for

was clean, pet-friendly, and the staff was gracious and helpful

the gym was well maintained with good equipment. breakfast was good with a good variety.

pool is a little bit slippery and the sofa bed is kind of too soft

the kitchenette and the divider

the room was a bit small. the laundry was not functional.

breakfast, room, and gym were perfect for us!

i really enjoyed the breakfast that was offered

breakfast good

we enjoyed complimentary breakfast, free wifi, parking, and air conditioning during our stay.

was ok, glad wasn t over laundry room could hear washers spinning when walking down hallway to elevator, room

the location and convenience of everything around. internet and laundry.

cleanliness, breakfast, service.

being pet friendly, i don't know if i had a room where pets where in.

breakfast included- pool great, excellent hours.

is the worst hotel we've ever stayed in - dirt, stink, dirty laundry, nothing works, blood stains on the wall

lots of guests loitering in the parking lot at all hours

wifi didnt make it to the room

nicely remodeled.very nice host. still some smoking rooms!

room had old socks in it, sheers had cigarette burns on them even tho a non smoking room, ac did not work so i

no phone no wifi

the owner was most gracious about late check out

we got in late and didn t use the wifi or tv

parking next to the room

told i would have a room with a kitchenette but only had microwave and booked for 13 days but was forced to

housekeeping staff talked loudly outside our room which was across from the hotel laundry

also not clean- dirty laundry from prior guest under pull out couch

including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus

the rooms were spacious. the laundry availability.

t clean dirty laundry still in the room and the bathroom was not cleaned

location was good, staff was friendly and easy parking.

pet fee, which is outrageous, but since we had already paid for the reservation, we were stuck

the breakfast was incredible

new decor is fantastic, the breakfast was delicious, and the service was excellent and super kind

breakfast had a great selection and was glad to have the pool and hot tub open again

laundry room & ice room available

friendly front desk staff at on-site spa and initial hotel check in

pool open until midnight which was nice for my daughter who waited all day to go swimming

hotel is clean, located around lot of food places near by, starbucks is right across parking lot

good location, lots of nice restaurants around (tip> the eagle house restaurant, williamsville), gym, little

spacious parking lot. clean bathroom, bed, bedding. free wifi.

the bar smelt like old fryer oil

i would highly recommend putting grab bars in the shower

the hotel pool and spa were a big hit with the kids and adults!

pool and hot tub were nice. bed was comfortable.

also used the laundry facilities which was nice

convenient staff super friendly breakfast was better than most nice option that it has a bar firepit was

very clean place the bkf was excellent pool jacuzzi was great the employee was extra

good breakfast the pool and gym our open at great hours

wifi is slow

the layout of the hotel (elevator changes to access parking or lobby) or the unavailability of room service past

wonderful, every thing reception staff, room, lobby, gym (specially green apple in gym

gym not accessible

lobby was way too loud with the bar location - i couldn't even hear the employee checking me in.

the food for room service was just ok

nice pool area and laundry facilities

my husband and i gave the kids the two double beds and we had all intentions of staying on the sofa bed before

wifi on and off (limited download speed) when first arrive staff was not friendly at day 3 staff

i think breakfast should be included.

pool looked nothing like the pictures

we appreciated that the self laundry

very good size room very good bed and pillows keirug machine good wifi and tvs

glady helped us with an early check in. knew the area, friendly staff

everything how fridays was connected the gym the beds and the tvs and bathroom

staff didn’t explain this very well, we arrived 3 hours early because of expected weather and before even

would have enjoyed complimentary breakfast, for 4 of us at starbucks cost $40 ud83dude33

wifi was horrible and valet was slow and ridiculous you have to pay$25 a day for parking when you

we checked in they tried to charge a $100 pet fee for our service animal

good location, unusually good gym for a hotel, with bonus pool on the rooftop.

called to get room service and nobody answered the phone

helpful staff. comfortable bed a general all round good atmosphere huge bathroom. good laundry

clean the hotel was and the fact that you all have a laundromat or laundry room also the microwave in the in

is somewhat difficult to obtain change for laundry machines

i also appreciated that they had laundry facility

parking, friendliest valet ever, in room soaps were super, breakfast grab n go was

breakfast doesn t have 5* quality. no laundry service

good continental breakfast

i didn't have any complaints although, i wish the pool hours were longer.

parking is tough i do not like valet parking my vehicle but they worked with us and let us park our

downtown location and free parking was just what we we needed and the rooms were spectacular

not have breakfast

the pool area wasn t kept up very well

hotel was very pet-friendly, but there really isn't a place to safely walk your dog

no breakfast because of some issues in kitchen but they still charged for the snacks from

didn't know there were breakfast there.

the hotel has a laundry room that you could use and as we had been away for 7 weeks it was most welcome

nice and clean laundry was very comfortable

or another rooms not to mention the kids were with me, and it seemed like our room was near a laundry room

no extra linen for the sofa bed. no laundry bags in the closet.

filthy sheets in the pull-out sofa bed; hair, odor, stains laundry was filthy- detergent stains as well as

they have guest laundry, an office, pool, spa and exercise room

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

great facilities such as fitness center, laundry, breakfast, ...

was situated close to the theatre district in buffalo, with a basic breakfast included and guest laundry onsite

always offer free breakfast and usually coffee all day also, which is a nice touch

i loved the butlers (they helped with everything, including parking the car in the

fireplace in my room didn't work and that was the main reason i booked at this hotel

breakfast was amazing and we enjoyed sitting on the outdoor patio

the lounge and bar on the ground floor are really lovely - perfect for a game of pool or cards or a drink before

the cost was 20-30$ more than staying at a local chain hotel but includes: + free parking +complimentary

laundry room required quarters and breakfast was a bit underwhelming compared to other residence

highly recommended, breakfast was good, the entire was place was very clean too

the indoor pool was nice - clean and well appointed

kitchen and living space

as a family with kids who like to drink milk later in the evening, it was a needed, but not available

the bed was comfortable, the linen clean, plenty of hot water and the laundry worked well

the laundry room was perfect for travelers

location and that they had a laundry room and parking, close to restaurants.

big room, aircon, laundry facilities, comfy bed

it was clean, room was spacious. hotel had a laundry room and it was easy to use.

when when i asked the staff about additional towels he copped an attitude with me because the laundry department

the staff said it was their laundry detergent that caused the stains

the guy at reception did bring us new bed sets that were from the laundry but did not look great either

i liked the fact they had smoking rooms.

good location for our needs love the spa tube

scott the manager & all the managers and the breakfast staff, especially

wasn't given any wifi info upon arrival

parking was easy, and right outside of the door

i could hear kids laughing and playing next room

the pool or the hot tub was out of service.

the hotel has a laundry room for clients

laundry , pool all amenities needed

the pool ,whirlpool, gym ,and grilling area was a fantastic ad

great breakfast great location amazing staff super clean, neat, and worth the stay

pool was so nice and warm not a shock

are out of coins to do laundry, so i had to go to red roof beside the to get some coins

laundry room situation was terrible

appreciated having the laundry room as i had a long stay

was nice that there's a bar there and we didn't have to go to far except for our planned activities

proximity to ub campus liked the work out facility and the kids liked the arcade.

there is no laundry room at the hotel but there is a laundry within a few minutes' drive

a little bit pricey for the out dated no laundry room no ice machine but ok .

i had to bomb my room for bugs,take all bedding to laundry and spent 4hrs cleaning the first night, re-bombed

staff and parking

pet friendly hotel and wasn t cleaned properly

no laundry service. other than that the place and facilities were fantastic

one elevator working and had to use laundry and another location but was walking distance

and no dirty laundry bags

small trash cans without room service it was frustrating to search for some place to place trash

the gym. my son really liked it.

i like having access to the onsite laundry facilities

the next morning i went down and she walked me to the laundry and handed me 2 pillows

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to

convenient location; pet friendly; had ev charger

facility is pet friendly, which is nice for those traveling with pets but i didn t particularly care for

i love that i can do my laundry here, for free

candlewood provides free laundry facilities for its guests, which is a nice bonus

excellent staff, good laundry facilities, free coffee and tea

free laundry

free laundry, tuesday free dinner! on sure gym

pile of loose laundry and bagged garbage outside the room just down the hall was there from the time we arrived

the hotel's location is convenient, offering free parking, spacious rooms, a laundry room, and a lovely pool

5 feet, the rooms are clean, the hotel staff are so sweet, the laundry facilities are nice $2 wash and $2 dry

good enough for little kids

the kids enjoyed the pool as we had it all to our selves

excellent amenities like the laundry room and 24/7 front desk assistance

rude staff, listed guest laundry facilities on brochure and was told they don't offer them

there wasn t a laundry on site and continental breakfast included.

pay for wifi

parking lot was filled with potholes, entire building is rundown, smelly dumpster out in the open,

no laundry room.

outlets not working no ice machine or laundry available

a nice variety available for continental breakfast

bathroom was dirty, bathroom door was broken, outlets didn't work, and no wifi.

was clean and comfortable and the breakfast was great

was a huge pile of dirty laundry and garbage outside my room from 3 when i checked in until the next morning

did not have towels and when requested they said all were on the laundry and i needed to wait

the pool

the pool and hot tub were closed (the hot tub was practically black) - this wasn t noted on any 3rd

gym facilities: please add an exercise bike or two to the equipment selection i currently have a

close to niagara falls,kitchenette, happy hour, laundry room, gym

there is so much to offer in the facility, restaurants, bar, laundry room, business center, outdoor patio, hot

were absolutely fantastic, the hotel is very comfortable, laundry room was a god send and the gym was fab too

also free laundry

while the laundry was free, only one dryer out of six was working

clean, quiet, healthy food choices. free laundry. work out room. excellent value.

hotel was dirty, i had to change rooms due to the insecurity of my lock on the room, the laundry facility was

staff is great! pet friendly. breakfast ud83dudc4dud83cudffd

like the mini kitchen. the fitness room was very nice. i loved the breakfast options.

free parking and breakfast is an amazing perk

location, price and amenities like microwave, fridge, pool, exercise room and guest laundry.

went to do laundry and washer wouldn't fill with enough water to wash clothes and front desk said someone had

modern room, gym, all day coffee, laundry (high priced though), dog welcome (surcharge

we had to take our laundry to the front desk and pick up clean towels

they should have the instructions to use the laundry

the laundry worked

everything was fine but needs a little laundry update.

of the laundry facility and vending machines

staff was wonderful, elevator , laundry, pet friendly,kitchenette

nice small kitchen and laundry

getting in and out of the parking lot was difficult.

ample parking and clean toilets

parking side was not clean

had cigarette burns in the blankets and sheets even though it s a no smoking room and it smelt horribly of

a little crowded as for parking