laundry left in corridors for the duration of our stay, room hadn't been aired and had a stale

wifi was slow - i was using for business and 4 to 5 mbps was not adequate

i was unpleasantly surprised by a 5 charge to deliver room service

plenty of parking with shops nearby open late

free car parking

the hotel offers laundry service, but we were told no service after we arrived, sending an email to management

when i asked about launderette or laundry service, i was told we would need to find one nearby

perfect parking facility and easy bus rides to town and elsewhere

the wifi wasnt good signal at all in the rooms

free spa swimming was a total bonus and made the stay even

the laundry collection van driver was rude.

laundry service limited availability on weekends is a problem as well as limited restaurant

more disabled parking near the entrance would be good.

the breakfast was fabulous and the location was perfect

big parking

on the way to our room after check in, there were still dirty laundry, bedding, towels lying all down the

all over the floor, definitely not me as last time i had long hair i was 14, note also to hotels laundry services

it was very clean, the staff were friendly and the spa facilities were amazing.

comfortable, spacious room - all mod cons to hand - free wifi and a palatial ensuite bathroom to boot

was our first pet friendly hotel and a first stay with our pet, we were very impressed with the dog friendly

peaceful location, lovely building and ample parking space

good to have free room service for breakfast under the current circumstances.

and that my partner and i had been together for 25 years our room was decorated with rose petals and the hotel

easy check-in online, plenty of parking with ev chargers at 55p/kwh

property pay extra attention to detail with kids packs and beautiful robes super clean with a feeling of luxury

early in the morning around 6 wake in terrible loud door banging, our room was next to the laundry room and

there was mountains of dirty laundry outside our room window

no laundry facilities

very pet friendly, really nice helpful staff, especially on reception

everything, great swimming pool

prices at the bar are quite high

on arrival to afternoon tea, evening meal and breakfast the staff were friendly and welcoming

i wanted to use the sauna and pool facilities as a relaxing experience (as i'd left the kids with their

during the afternoon we had some nice relaxing treatments at the spa and had a swim in the pool although it

cold water) 2) breakfast very poor 3) swimming pool always full, no sun beds, and full of kids screaming 4) no

ground floor single rooms, had to register to sky to access wifi, tv remote not working stain on chair bed very

the only thing that was a negative was that the bar staff evicted us when we were trying to relax and catch up

location, just off the m3, and the rooms are a good size, there's free parking and you're only a short journey

parking for the guests for free

fantastic bar service from amy and her team, great food clean and also a wonderful breakfast the following

however, our room was located on the ground floor right next to the kitchen and laundry room so it was noisy

conscious of the environmental impact /drought we didn't want to cause unnecessary additional laundry, having

we had a lovely view of the golf course and the room exceeded our expectations

rooms, very comfortable bed, stylish surroundings and breakfast was really good

location was perfect as my husband was playing golf

warm welcome, good portion bar food and local ales room was well appointed and clean

the bedroom appeared clean. the wifi worked.

room is very comfortable, the bathroom is large enough, the wifi is fast, the food in the restaurant is delicious

some nice cask ales on the bar and lovely beer garden outside

friendly staff, good bar food and a nice pint!

was no room service at all, food had run out apparently, but one of ur staff gave me some crisps and cakes

not use the bar in the main hotel as very busy lots of lads drinking in there, very loud

car park was full & i couldn't get access to a ev charger

very friendley staff, reception girls nice communication with kids, my son get a little present bag from staff

had a lovely stay with our two kids

love playing in the swimming pool and game room

with all the important stuff well taken care off - comfortable bed, linen, well-functioning wifi, tea/coffee

perfect relaxing getaway - it was perfect for an autumn stay, with plenty of walks to do, lovely spa facilities

great facilities, dog and kids friendly and lovely welcoming staff

were not informed it was a pet friendly hotel

wifi was not great

pet charge says 10 per dog

friendly staff and close to train station, good parking and close to all bars restaurants and shops

the free wifi and their pet rates were way beyond those offered at any other hotel or chain

could do with a larger area with sofas for bar area / socialising / meeting up etc

clean, well maintained, excellent value even the wifi works quick

the kids behind the bar are lovely but under stress so had to wait to be served

our drink order wasn't taken, we had to find somebody in the kitchen

comfy bed and good wifi

walked round for hour s highly recommend this hotel to anyone the grounds are incredible we had room service

no in-house or nearby laundry service.

gym had a tread mill, rowing machine and a work out skid, all fairly recently acquired it

clean and catered for us having a pet

breakfast was very good too

breakfast was delicious and interior was beautiful

room service was good

lots of secure free parking

we had room service both nights and the food and presentation was excellent

knolage that the fire alarm worked the staff were great nice bar to relax in very comfortable

we didn't have breakfast so, can't comment on the food

clean towels were put outside our room rather than inside and there was laundry bags in the hallway making it

wifi was very weak in the block we were in we expected to be staying in the house as per website

nothing, it was all good. i did not have breakfast though as i felt it was a bit expensive.

better price and nice room with full bath/shower very high standard and excellent meals easy parking an nice

loved everything about breakfast despite it not being the most extensive range of food

was located, probably didn t help having bins outside one window and then empty glass bottles, laundry shed

excellent buffet breakfast

visited before and this time the wifi was actually working

wifi worked a treat

the bed was comfortable and the breakfast first class

staff dirty rooms dated decour clean laundry left on the floor for next stay shower warm on max noisey systen

the bar and restaurant area are maintained to a very high level and the outside tables and gardens were

they have a 24 hour bar which just made it even more perfect

bed very comfortable - good shower -room pleasantly warm. plentiful accessible parking.

stated a restaurant and room service there were none

up at 7am as laundry was being delivered outside our room

the staff moved us to another room and made the safa bed into bed, with sheets covered, and the kids were very

the restaurant, the coffee machine wasn't working at the time for a cappuccino, the person at the bar still

was no information about towel for the pool provided and where

room service food was very good

this hotel was not the closest to my destination but i chose it because it advertises a laundry service

didn't have breakfast

comfy bed and bedding, great room service.

nothing apart from the room was too hot and a shame you could only have an hour in the pool

wifi was temperamental

no laundry room

swimming pool area was clean and made the stay good value for money

it was perfect from the tasty breakfast to the comfy beds, friendly staff and the spa treatments

fantastic use of the gym and swimming pool facilities

thought when i booked it there was a jacuzzi in the spa are but there wasn t

we were told we would have laundry by monday evening (christmas eve), but just managed to get it five minutes

early morning i was woken by a hotel worker moving huge blue laundry bins around right outside my window

laundry was left in piles in the corridor.

booked pet friendly so assumed the rooms i was offered and selected were pet friendly

at check in, no chat no ' thank you for chosing to stay with us' the hotel interior very tired - wifi non existant

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

housekeeping during our three night stay was minimal and we had to walk past a pile of dirty laundry left in

noisy of 'laundry equipment/drier' at 3am someone elses noisy water hammer soon after.

clean, comfortable, great location, parking, friendly staff

is in good place, free off road parking, restaurant food is fantastic, would recommend it to

wifi not great.

very clean throughout and private parking

parking, but this wasn't the hotel's fault

parking was available at the hotel which was appreciated

power shower and the car parking

wifi barely worked and because of lack of signal we couldn t use our hotspot very well either to

rooms come with a fridge, microwave and even a hob and gym facilities

breakfast was lovely, free gym, free parking, an absolute bargain

nice rooms friendly talkative staff able to check in any time and a nice bar area

it's a well-run place and suited my needs perfectly, good wifi too

gym equipment was not working malfunction poor cleanliness

laundry service offered

location very handy and we were able to use their laundry facilities

it was a bit cold in the bar but then it was raining- typical uk summer!

free parking and free wifi

the rooms were comfortable and the pub was such a great hangout spot for us and the kids

breakfast was amazing

free wifi was weak and poor - for a business hotel that is disappointing

bar remained open for festival goers and they even cooked us a pizza at midnight

room service pizza was very burned - but at 2am too tired to complain

this was my first time on my own in a hotel without my husband or kids so it was a very scary experience

bath towels - laundry was too busy, so hand towels had to do

also the extension for late check out was amazing, especially since my mum had injured leg and not able to go

the pool is an added bonus

the pool was lovely and my kids loved it and the room was marvelous and absolutely spotlessly

staff were so helpful and arranged an early check in and late check out for us

is so helpful and nice just a bit disappointed that there is no laundry room and the laundry service was too

laundry service is too expensive

small rooms laundry availability

comfortable bed, great shower and good wifi

wifi connection could be stronger, luckily could do some things remotely.

wifi worked well the first day, though on the second day i could not use it

cute fireplace with actual fire, oversized

amazing spa

service was excellent throughout our stay; we particularly liked the cocktail bar and location.

facilities were poor, the gym was very very small with little equipment and i couldn t use the sauna or steam

lack of mini bar in room no laundry services welcome

hotel lost my wife s laundry, she is distraught

no minibar in room , no laundry service and reduce standard all round

great location, fantastic sized bed and we even got an early check in!

wifi very good

quilt, dirty laundry in room, no milk on request - staff seemed very pushed, maybe bad day, usually tip

staff surprised us for our engagement celebration with a room upgrade and towel display and petals on our bed

breakfast

good wifi

car parking easy and ample

seemed like we might be above a laundry or something giving off heat

great location. great steaks on the menu. great gym and spa.

breakfast was ok, but it was super noisy from all the kids

its a golf resort

the spa staff were also helpful, polite and professional