nothing worked the pool, laundry, or fitness center.

laundry beads scattered behind bed and night stand air conditioner didn't work went to go buy

dirty laundry (bed sheets) in hall

common locks on entrance to laundry dont work

laundry room had dirty needles as well

laundry on site

laundry from previous guests in room

more ice machines, we stayed on the second floor and going to the other side of the hotel in the laundryroom

the dryer was broken and i was told it was working so i went to the store (special trip) to buy laundry stuff

the pool is right next to the room

get there, lug my laundry in, throw it in and then see a sign that it s out of order

1 reason why i picked this place and well the ceiling is falling in over the swimming pool and laundry area all

guest laundry was gross!

wyndham hotel, laundry room disfunctional, broke gym equipment

the guest laundry was gross

they have a laundry room and a workout room

laundry on premises

laundry room out of order.

m gonna come back and use everything the work out room i didn t even know guest have their own laundry so i

went to use the laundry after three loads of wash discovered both dryers didn't work so wet clothes for two

only laundry dryer is not working

guest laundry service, breakfast very good, bed very comfortable

i did enjoy the clean room breakfast and laundry facilities

i did enjoy the clean room breakfast and laundry

there was not enough hot water to allow guests to shower in the morning while they were running laundry services

complimentary laundry was a huge bonus especially with kids

outside fire pit, breakfast included, clean pool environment, tech friendly, free laundry room, well supplied

rooms were clean, beds comfortable and having laundry facility on site was a life saver for us since we been

big spacious room with kitchen. good breakfast. laundry facilities. very comfortable and quiet.

we had a full kitchen, they have storage rooms for guests and free laundry

easy parking was a big plus

heated pool and workout room

plenty of protocols were in place to avoid spreading covid and we could even reserve the pool if we wanted some

it is very hazardous especially travelling with kids

great value for the price indoor pool and breakfast

it's pet friendly and the staff is understanding and easy going ..

pool, good water pressure, ice, huge refrigerator, comfy beds, goog wifi, easy parking.

shuttle service was amazing

) and the breakfast bar was more continental style with instant oatmeal, yogurt and toast but it did a have a

she got me juice while i was finishing my breakfast

plenty of parking and in a good location as well

great breakfast!!!

kids loved the pool!

that delicious breakfast i'm a big boy and they kept me fed

pool is very small which is not a problem for me, i don't swim, but my kids are bigger now and appreciate more

they charge for laundry

gym, laundry were a big plus

parking was a little hairy. there were a lot of people and parking was getting to be an issue.

next, i loved the room and the kitchen

wifi is difficult to be connected

loved the room service pizza!

bar and restaurant had excellent food

the heated pool was just right for our daughter

the staff were all really helpful and nice. the woman at the bar was awesome.

breakfast, price, parking, etc

spacious a guest laundry plus an excellent breakfast

the hotel laundry facility was an added plus

they were sensitive and allowed us to use the laundry room after hours

kids running around at 9pm on the 2nd floor.

shuttle runs any time .. staff wonderful and room excellent ..

was too old, the bed was not comfortable and no sunshine, the room was too dull and near the laundry room

charged an additional $75 for one small pet.

nice clean room. near restaurants and thethruway. good gym ( for a hotel)

were kids running in the halls periodically all night, and pounding on the doors of my and other guests'

a bad weekend to stay, kids over took the place, pool and billiards room

laundry room on-floor was an unexpected amenity

inhouse dining room (restaurant and bar), customer personal laundry

there's a nice guest laundry room as

was excellent and the laundry prices and availability exceptional

morning breakfast was good too

great location. top line registration staff. very good small bar and cafe.

rooms were clean modern and spacious liked the coffee bar in the room location to restaurants and university

most of the equipment in the gym is broken and the tv didn't work properly

gym and reception is nice

was unable to get onto the wifi network with either my macbook or android phone, which was merely a nuisance,

the laundry room was out of service.

laundry machine and dryer always broken

was a problem in the laundry room the hotel staff was not aware of

maybe an open buffet area would be nice, instead of being behind a wall in the kitchen

we went to bar last night about 945 pm waitress was not happy to see us because we should come before you

should be closer to the bistro it seems a little random to have an ice machine next to the laundry machines and

the pool wasn t in good standings and didn t look clean enough to swim in.

kids and adults running and screaming through hallways into the middle of the night

booked this hotel because it had a bar and restaurant but they weren t open so i would have stayed somewhere

due to a storm that came thru that day there was limited parking.

gym

very clean and inviting. enjoyed the pool and room.

local to major stores, pet friendly, and good for families.

com--once about an early check-in, once about the pet policy--and never received a response

pool

location parking availability and laundry

made to order breakfast with many options and friendly, competent staff - convenient guest laundry facilities

only one guest laundry in such a large hotel.

room was big enough the restaurant was excellent the facility was wonderful ( the have laundry machine in the

paper mounted to far from toilet, no bathroom venting, blinking lights above bed from alarm and wifi panels

and i was allowed to use the commercial laundry facilities when the guest laundry was unavailable

shuttle services were only to/from airport laundry area not accessible due to renovations

there was no laundry room

staff was not available at front desk: they were in the laundry room folding laundry (i never saw any actual

location and wifi.

they changed the room but the other bedroom had sheets and pillow that smelled like dirty laundry

laundry room was not available

property is clean, laundry room on site, microwave and fridge in room. staff very friendly!!!

is amazing, room clean and comfortable, access to needful things such as laundry room and fitness to customers

had laundry facilities on the property the staff was scarce, but chelsea at the front desk was friendly

very clean room, friendly staff, great breakfast!

curtain don t cover the light from outside when it was about 1am the light of the parking lot were in and i

great hospitality at the front desk. room was clean, free parking, and good wifi.

the tv or the wifi wasn't working until the next morning

breakfast was great - food good and great selection

was a nice grill and bar sharing the same parking lot as the hotel

was a nice grill and bar sharing the same parking lot as the hotel

nonsmoking room was used in earlier years by smokers; smelled

could have hd better wifi reception

hotel shares a parking lot with a busy bar that is open until 4 am

we re still bringing loads of laundry up stairs

gym was too small

clean room. nice staff. great free breakfast. free wi-fi. nice pool and gym.

the coffee was just lukewarm at breakfast.

a little more gym selection.

was very rude the desk people were rude and a cleaning lady cut us off with a bag of laundry as we were getting

the smell everywhere is horrendous, smells like a mix of cigarettes, sweat, weed and dirty laundry

in the shower curtain, not had tiny bird feathers in the towels (are there birds nesting in the laundry area

someone was doing laundry at all hours of night i kept on getting

there are absolutely no amenities-not even a functioning laundry

oh , laundry facility on site next to the ice machine

the bar next door steals their parking spots

i wanted a smoking king with spa, instead i got a regular smoking room for basically the same price

parking lot was very run down, there was a visible crack between the door and doorframe, the

non-smoking room (as booked in the reservation) was described as a smoking room upon check-in, and

that i was able to wash and dry a load of laundry for 1

what was a lot worse was that staff was talking loudly in the corridor and at the laundry room adjacent to our

the washers in the laundry room didn t work.

filthy, everything was broken, no change for laundry

laundry machine and vending machine definitely adds to it

queen beds. laundry facility

i think our room was near the laundry service and it sounded like the dryer was going at 10 o'clock at night

location and price. laundry facilities were a help, but expensive to use.

the laundry room wasn t open

nice breakfast choices

appreciated the excellent shuttle service to the airport

pool hours 6am-11pm and 24 fitness was great

stated heated pool but it was not heated.

walk to target kitchen in the room / nice room friendly staff family enjoyed the pool at night

clean, breakfast, parking, carts, pool, washer

room was spacious and they have laundry room.

laundry facilities poor, toilet in room dirty and front desk staff rude and uninterested in helping

laundry facilities, indoor pool.

they did not repair it that day, even though my laundry had been in the washer and i had to pull it out

they even have a laundry room

the hotel advertised having guest laundry

room was clean and their guest laundry is free!

was clean good breakfast

10-15 mins from airport & have a shuttle

back of the hotel is poorly lit and parking around there by yourself at night in the dark is not the best

the parking lot was on a hill and sometimes the traffic made it difficult to turn left

beautiful woodwork & cozy bar w/ fireplace

beautiful building, lovely room, quiet, great parking, easy check in/out

free parking as well

the bar was refined and friendly and the open 24 hours breakfast with yummy wholesome choices was a

the facility itself is huge inside with a great bar and very knowledgeable bartender

or groups, a well-stocked kitchen available around the clock, business facilities, and a laundry

inn with no reception desk but easy self check in, good parking spots right at the property, comfortable bed,

great location. comfortable mattress. clean room. well stocked kitchen. i would stay here again.

park is right across the street, easy parking, kitchen and dining room are big and well equipped

love the open kitchen 24/7

shot out to the laundry crew great recognition and credit

had to pay parking and only 1 car per family

breakfast buffet was excellent! far better than the usual.

there were a bunch of young kids running and yelling up and down the halls and they would sit right outside

my kids enjoyed the pool

dirty laundry bins stored by exit doors

no elevators so it was tough dragging all my stuff up the stairs and no guest laundry.

no room service provided and staff at check in was not courteous.

forgot to tell me breakfast was until 9:30am, or the wifi password, things they usually tell me during check-in

needed an early check in and late checkout and was politely accommodated enjoyed the cozy lobby area with

great welcome - lovely property, wifi works, breakfast wonderful.

wifi did not work. the pillows were so awful that i still have a neck ache. replace them!

breakfast was disappointing

not much! the wifi was a bit weak but everything else was excellent!

also had very good wifi

laundry access

laundry services available on site. it is near the albany law school and albany medical center.

the linens smelled so fresh and my room smelled like fresh laundry

looks good - bar downstairs is great

pool, clean spacious rooms with fridge, microwave and keurig in room

convenient and clean laundry area. extremely friendly staff!

staff. t hey tried to sell me a one time use laundry detergent for $30.

being able to use a card to do laundry or having a change machine

the ppl/kids playing tag all hours of the night

the pool was chilly

housekeeper was carrying dirty laundry with bare hands in the elevator, some of the linen were dragging on the

they do not have laundry room.

laundry room available

the room was not properly cleaned. dirty laundry left in the room

could do our overdue laundry. breakfast omelette station was great

shuttle service is very helpful

convenient shuttle service and exceptional staff

on the cold side; very much stark white/modern with purple lighting; and the food is all through room service

also, great bar and restaurant

only room

grounds surrounding example: parking areas need to have litter picked up & the dumpster area could be kept neater

had a smoking room and the bath tub had burn marks from cigarettes being put out all of it the fridge on

wifi heat wasn't working well not enough big towels bathroom was kinda small need vending machine

parking lot was big enough to find good parking spots

the wifi was excellent

you have to do your own laundry/ delivery pick-ups

staff were helpful, and we had a free laundry

bag of cold breakfast

very clean, bed comfortable. good location and decent wifi. good shower pressure.

nice, quiet room. very clean. the breakfast bar was excellent. the location was convenient.

not enough parking spots

free breakfast and bar area. comfortable rooms

we went there for the ny bar exam and you could walk to the venue in 10 minutes

friendly and helpful staff, spacious room, good breakfast, free parking

good value - friendly staffs - clean & comfortable - good location - breakfast included - room is new (likely

the room when i told the staff at the checkout about it, she all she said it already went to the laundry and

the staff are very friendly and it's nice that they have laundry services

no public laundry which is something i often see at other places

they have a clean laundry room

laundry

gym had updated equipment, excellent free weights/kettle bells, and stretching area

the hotel bar was not open due to staffing shortages.

clean fresh new pool

very good wifi

good amenities and easy to get to and has lots of parking

nice large lobby to hang out, laundry room, room was nice, beds & pillows were very comfy

no offsite laundry/dry cleaning service available

was embarrassed to bring my mom to a hotel where the halls were lined with dirty laundry bins

parking is tough

ample and secure parking

good facitilites- laundry room, pool, good breakfast

good bed comfortable and good closet on site parking

the rooms are spacious and clean. the staff was friendly. parking was close to the room.

were comfortable, rooms were clean, parking was free and wifi was free

usual the pool and hot tub were great

location, gym, laundry, new property

piles of dirty laundry in front of the bedrooms doors, in the halways

lovely that we were close to the laundry, on the first floor, and close to the restaurant.

free and ample parking

i was happy with the treadmill (one of several) in the large gym room

the laundry was clean and we were able to get quarters at the front desk for the machines

were no laundry soaps that could be dispensed in the laundry area

small area for truck parking offsite. was using rental truck and car carrier. no night lighting.

wifi was very poor

breakfast was fair

have issues with scented laundry soap/dryer sheets

i loved having a dedicated parking spot in the back of the building, that was very convenient

the breakfast was also excellent

breakfast cooked to order

was such a treat to have a hot, wonderful breakfast of eggs as i asked for them, and pancakes

pillows were too soggy no laundry bag no complementary breakfast

staff was great, courteous and respectful even to my kids

although there is a gym it's a bit tiny. that's the only criticism. otherwise a great stay.

parking was good, check in was easy and smooth, staff was nice.

the kid who drove me downtown on the shuttle was apologizing for the loser hitting on me at the bar, because

gym is complete with the basic equipment a big plus is the room comes with a microwave and the laundry room has

rules for the gym were to make sure there were no more than 3 people at a time using it and to limit the time

also, breakfast was supposed to be included and we found out @ check in it was not

no room service

it wasn't included, didn't want to spend that much on breakfast.

the only complaint i would have is it didn t have an area to do laundry.

no laundry facilities. evening desk clerk was indifferent to our need for a luggage cart.

laundry facility needs to be complimentary

nice and clean hotel, and very good breakfast best customer service ever.

great breakfast! convenient location

hotel was quiet. saw it wasn t pet friendly.

was great and accomodating, rooms clean, parking a bit tight but even with block party it was managed well

the casino was fun

hot tub was actually hot, pool was very pleasant

good location, fitness center and pool

booked this hotel for family getaway but my kids was unable to use the swimming pool and room wasn't clean daily

both stair cases were not usable and everyone had to be funneled through the elevator, and the pool/exercise

the pool was clean and heated for the kids and they had a great time

pool was fabulous

customer service,great.fantastic buffet breakfast

seemed old, couldn't do my laundry as the dryer was faulty and my bathroom was licking water to the other

we got to do the laundry which was great

very nice room, ample parking, very helpful staff. good selection at breakfast.

friendly check in. friendly staff. nice gym.

offered to give me wifi password, so i used my phone hotspot

front desk doesn't have a sufficient amount of quarters for the on site laundry

i needed to use the laundry, they really need to put in a change machine that changes dollar bills into quarters

i was given towels which i offered to take to laundry room but was told i couldn't take and that they would

the breakfast was very good and it had different items on it than other buffets.

their pool is well kept & clean

i had to drive 28 mins to a laundry mat

i was concerned when i realized the hotel was located essentially at a casino complex but it is located far

we didn t use fitness or pool so can t comment on those

breakfast menu for kids not so great. for me was good

pool could be bigger and deeper and there should have been a complimentary breakfast for how

we liked the self-service laundry in the building

better access to the laundry facilities. had to wait a while to use the washer and dryer.

everything: breakfast, dinner, social hour, laundry facilities, awesome treadmills w/ tvs, room, decor, green

the breakfast was excellent and the rooms were spacious and had a full kitchen

river views, excellent wifi, very comfortable bed, excellent seafood/italian restaurant right next door

and well equipped breakfast was good, and hotel facilities were excellent, from the gym, to the laundry

loved the pool & gym

i didn t mind at all, but my kids said the pool was a little too cool.. not my opinion though

complimentary breakfast and dinner with complimentary beer and wine!!!!!!!

pool

have pool, spa, fitness, laundry

have pool, spa, fitness, laundry

place was great. i took my granddaughters to swim in the pool while i enjoyed the hot tub.

the hotel was beautiful and very clean. the bar and restaurant were amazing.

since it s located adjacent to a mall and parking configuration was a bit awkward

first room was a smoking room,half the lights didnt work and shower didnt work either

was super dirty, sketchy, damaged, and was a smoking room complete with burn holes in the bedding

didn t think to ask for a non smoking room

like nothing at this hotel it was awful there were people smoking marijuana next to my room did not feel safe

people were siting next to my room door smoking and laughing with loud music

rooms and bathrooms, friendly staff, private and quiet area for working on your ipad, coffee and wifi

was a little bit noisy on my floor, kids running in the hallway

and lastly, the indoor pool was pretty chilly for a heated pool

very clean and modernized, good bar and restaurant

tell you room service every-other day

laundry facilites on site. staff very helpful

laundry room was in 4th floor which was not convenient at all and costs 4$ for one run

the woman that was attending the breakfast that morning was very kind and thoughtful

the pool opens at 6 am and you know it s all about the pool in the amenities with kids

the pool was great! the breakfast was a good variety of food and very good.

laundry

laundry room was decent

pet friendly with no extra charges

wifi didn't work

no breakfast

pet friendly feature was an extra $100 on top of our expensive holiday weekend stay, which it didn

breakfast could have been better. same food each day. the bread and yogurt were not good.

bed, the pool, jacuzzi as well as the basketball court right outside the hotel for our kids

the kids loved the pool and basketball court

love the pool and hot tub.

only a single elevator operating during our entire stay, and use of laundry facilities were troublesome due to

going to the side exit was in need of a serious vacuuming and someone left a pillowcase of dirty laundry on the

they had a laundry room

great gym also

the children were running wild and it seemed that they expected the hotel staff to babysit the kids

the hotel also offered free laundry services which was an even greater perk

the availability of a swimming pool, hot tub, and laundry facilities was a positive aspect.

down food service area @ 9:30 sharp (turns lights off and places garbage bin to block entrance) laundry room

several facilities mentiioned on the hotel website were unsvailable - shuttle service and laundry service (a

having a laundry room available free of charge was unexpected and appreciated

wifi wasn t good but considering the budget rate of the room i didn t mind it too much.

wifi never worked

good wifi

incorrect wifi password dirty room fridge had old food

great value. extremely clean. friendly and helpful staff. good wifi! quiet.

also had guest laundry services 10/10 would stay

looked brand new! staff were extremely pleasant, especially breakfast staff!

location, quiet, continental breakfast

pool could have been a little larger.

front desk staff, fabulous room and free parking

breakfast could use improvement

staff very friendly. very clean. pool and gym a+

free wifi wasn't great for me and as a business traveler that made work hard

kids loved it here they are very kid friendly my 11yr old choose this hotel cause he wanted to get

staff very friendly. very clean. pool and gym a+