the pool pump was broken so we were unable to use the swimming pool.

lots of parking. fine for a stop over on a long drive

was a little bit noisy on my floor, kids running in the hallway

very clean and modernized, good bar and restaurant

the gym was great and useful

laundry facilites on site. staff very helpful

laundry room was in 4th floor which was not convenient at all and costs 4$ for one run

location was good. we had parking for the car. and good breakfast ud83dude0b

the woman that was attending the breakfast that morning was very kind and thoughtful

had lost my parking when i went to dinner had no parking

laundry

laundry room was decent

pet friendly but very quiet no pool no deck for smoking a cigar

breakfast was limited with warm food

to contact it support to help connect wifi in room 142 wasting 30+ minutes of my time

have pool, spa, fitness, laundry

kids loved pool area

spa tub location cleanliness very nice staff

the hotel was beautiful and very clean. the bar and restaurant were amazing.

nice warm pool, clean room, friendly staff.

and well equipped breakfast was good, and hotel facilities were excellent, from the gym, to the laundry

breakfast was on point exceptionally tasteful everything was fresh it was excellent for the four

rooms were amazingly clean roomy and staff friendly and parking perfect and breakfast included with all that

pool temp was perfect and the extended pool hours were great for our kids

it was absolutely beautiful - living area with tv, kitchenette with full-size refrigerator and other appliances

cabinets and handles in the kitchen were sticky and there was a film on the glass part of the cabinets

liked that it was pet friendly

bed, the pool, jacuzzi as well as the basketball court right outside the hotel for our kids

pet friendly feature was an extra $100 on top of our expensive holiday weekend stay, which it didn

bed, the pool, jacuzzi as well as the basketball court right outside the hotel for our kids

only a single elevator operating during our entire stay, and use of laundry facilities were troublesome due to

going to the side exit was in need of a serious vacuuming and someone left a pillowcase of dirty laundry on the

they had a laundry room

my kids loved the indoor heated pool and jacuzzi

my kids loved the indoor heated pool and jacuzzi

no elevators so it was tough dragging all my stuff up the stairs and no guest laundry.

dirty laundry bins stored by exit doors

needed an early check in and late checkout and was politely accommodated enjoyed the cozy lobby area with

clean, comfortable room, easy parking, free breakfast

there was no information in the room (wifi access, phone number for the restaurant) so i had to text reception

shot out to the laundry crew great recognition and credit

she interacted with my kids and just really made it amazing

modest breakfast spread was raided both days by parents hoarding food for their day trips and kids with total

my kids enjoyed the pool

very good breakfast, nice pool

we re still bringing loads of laundry up stairs

the gym being closed ud83dude1e

we liked the location, bathroom with tub and free parking.

noisy kids running up and down the hallways til midnight

the pool and the water temperature was perfect!! ud83dude01

the parking lot was on a hill and sometimes the traffic made it difficult to turn left

the hotel advertised having guest laundry

room was clean and their guest laundry is free!

wish had veggies with breakfast..

staff and shuttle good.

the kids were smoking pot in the parking lot, and

also had guest laundry services 10/10 would stay

friendly staff, lobby area was decent, kids could swim in the pool and sit in hit tub

breakfast that was included and an indoor pool and hot tub that was open from 7am-11pm

my kids are terrified to stay in a hotel now

), the bed was comfy, and the pool and gym were clean

wifi

she got us checked in quickly and gave us great information on breakfast, pool hours & directions to the elevator

breakfast was great! would of liked more pillows to late to request more..

kids loved it here they are very kid friendly my 11yr old choose this hotel cause he wanted to get

location. cleanliness. front desk staff was friendly. pet friendly.

the hotel has an indoor pool, fitness room, and a great small kitchen to use during your stay

free airport shuttle was a huge plus after a long day of travel!

the staff were excellent even at midnight when i checked in. breakfast was great.

close to stores great pool

also, i appreciate that this hotel is pet-friendly

location and price. laundry facilities were a help, but expensive to use.

the laundry room wasn t open

queen beds. laundry facility

i think our room was near the laundry service and it sounded like the dryer was going at 10 o'clock at night

there was also great parking and it felt pretty safe

there was no laundry room

staff was not available at front desk: they were in the laundry room folding laundry (i never saw any actual

shuttle services were only to/from airport laundry area not accessible due to renovations

and i was allowed to use the commercial laundry facilities when the guest laundry was unavailable

liked the airport shuttle!!!! wonderful staff wonderful

we also were told there was no laundry for use even though they showed it on the booking websites

laundry facilities poor, toilet in room dirty and front desk staff rude and uninterested in helping

they even have a laundry room

room was spacious and they have laundry room.

laundry facilities, indoor pool.

we liked the self-service laundry in the building

better access to the laundry facilities. had to wait a while to use the washer and dryer.

everything: breakfast, dinner, social hour, laundry facilities, awesome treadmills w/ tvs, room, decor, green

river views, excellent wifi, very comfortable bed, excellent seafood/italian restaurant right next door

spot to stay near the casino and downtown

i had to drive 28 mins to a laundry mat

so close to casino

the location to the casino and other spots in the city.

excellent location by the casino

we didn t use fitness or pool so can t comment on those

the laundry room was out of service.

laundry machine and dryer always broken

was a problem in the laundry room the hotel staff was not aware of

although my kids usually love the pool most, i think we really enjoyed the lobby as well sitting by the fire,

if there were a hot tub we would have used it. alas, there was only the pool and gym.

oh , laundry facility on site next to the ice machine

had a non smoking room but it still smelled like someone had smoked in there

the spa bath

burn holes on bedspread in a non-smoking room

the spa tub is falling apart and the bed is very very outdated and uncomfortable

gym is complete with the basic equipment a big plus is the room comes with a microwave and the laundry room has

didn't tell us the room number or how to access wifi

really nice gym

the rooms were nice and cozy, bed was very comfortable. the gym and pool is very clean and nice.

also, breakfast was supposed to be included and we found out @ check in it was not

was no hot water there was no phone in the room wifi didn't work half the time the bed was hard no extra blankets

hotel shares a parking lot with a busy bar that is open until 4 am

parking was convenient, but the location lacked walkability

the wifi was very good and the

liked that they have smoking rooms

wanted to do a gym and pool

was great and accomodating, rooms clean, parking a bit tight but even with block party it was managed well

pet friendly

pool hot tub closed, covid i suspect

mesmerica 360 , duke's restaurant & casino

have issues with scented laundry soap/dryer sheets

was not great, but the parking area was secure

a most welcoming grand old mansion, a glimpse into the past, while she serves up a individualized breakfast with

location was good - there was ample parking around the back, and plenty of options for getting dinner in the

tina was an amazing hostess, making a great breakfast for us and providing great conversation and accommodations

third, the gym was atrocious

only thing i did not like is the fact that the hotel's location was a bif far from the ny bar exam

good location. friendly staff. clean room and fitness center. bar and restaurant on location.

we were at a hyatt house a couple weeks ago and they had a very good hot breakfast bar each day with a change

ability to get breakfast at either the coffee bar in the hotel or the restaurant was a plus

was too old, the bed was not comfortable and no sunshine, the room was too dull and near the laundry room

pool is very small and there is no hot tub.

offer free parking for up to two weeks if you book the park and fly package directly on their website

hotel, ample parking, great facilities, professional staff

kids loved the fish pond and the gym access was awesome

the hotel laundry facility was an added plus

they were sensitive and allowed us to use the laundry room after hours

spacious a guest laundry plus an excellent breakfast

the horribly rude kids and parents who abused the pool area ❤️

i love everything about this hotel. the value the kitchen the bed everything was great.

laundry room on-floor was an unexpected amenity

there's a nice guest laundry room as

was excellent and the laundry prices and availability exceptional

inhouse dining room (restaurant and bar), customer personal laundry

to leave car at hampton inn and take shuttle to airport

piles of dirty laundry in front of the bedrooms doors, in the halways

lovely that we were close to the laundry, on the first floor, and close to the restaurant.

location, gym, laundry, new property

the staff was very friendly and there were great facilities on site (gym, etc

the drinks at the bar were way overpriced. i paid 3 + dollars for a perrier

airport shuttle. hot breakfast. close to the airport.

the shuttle was great

was a group of kids 8 to 10, who were running and playing soccer in the hall for hours

the room and pool were very nice, roomy and comfortable, and very modern.

for covid parameters it was a good breakfast. balanced with protein.

several facilities mentiioned on the hotel website were unsvailable - shuttle service and laundry service (a

once in a while the whole room would subtlety vibrate, as if there was a giant laundry machine running with an

having a laundry room available free of charge was unexpected and appreciated

the hotel also offered free laundry services which was an even greater perk

we did our laundry for free while we were here

bright attractive lobby convenient parking great location and friendly staff large clean

parking lot was a mess and i feel for the staff there

wifi didn t work, a/c was strong though

kids

very clean. excellent selection at breakfast. very nice staff

pool area

that the outside pool was t open.

parking was an issue

the front desk staff were fantastic. food at bar downstairs was very good.

loved the room service pizza!

they charge for laundry

gym, laundry were a big plus

it s a top notch facility with excellent location and a great pool and breakfast.

the gym was clean

breakfast is a bit boring but sufficient

no offsite laundry/dry cleaning service available

was embarrassed to bring my mom to a hotel where the halls were lined with dirty laundry bins

nice large lobby to hang out, laundry room, room was nice, beds & pillows were very comfy

parking...

good parking easy to find good walking location to troy

pillows were too soggy no laundry bag no complementary breakfast

parking was good, check in was easy and smooth, staff was nice.

the room, parking ,employees

ended up having to pay more for a presidential suite to fit my kids and husband

ended up having to pay more for a presidential suite to fit my kids and husband

laundry facility was broken and they were not sure when it would be fixed so we changed

the guest laundry was gross

dryer in laundry wasn't working.

no laundry services

1 reason why i picked this place and well the ceiling is falling in over the swimming pool and laundry area all

more ice machines, we stayed on the second floor and going to the other side of the hotel in the laundryroom

the dryer was broken and i was told it was working so i went to the store (special trip) to buy laundry stuff

laundry on site

laundry from previous guests in room

we arrived after 11:00 pm and i just wanted to get my kids to bed, yet we had to wait another 30 minutes because

to outside had a huge gap on bottom of door way, ceilings looked unrepaired from prior damage, laundry room was

nothing worked the pool, laundry, or fitness center.

dirty laundry (bed sheets) in hall

common locks on entrance to laundry dont work

laundry beads scattered behind bed and night stand air conditioner didn't work went to go buy

grounds surrounding example: parking areas need to have litter picked up & the dumpster area could be kept neater

tub, cob webs, stained sheets, obvious smoke damage in a non-smoking room, very worn out mattress

just ok no wifi

the hotel being pet friendly was also a huge bonus

smoking room

free laundry, pool

pool, jacuzzi camp fire, grills, work area, basketball court, computer area, laundry room and breakfast was

big spacious room with kitchen. good breakfast. laundry facilities. very comfortable and quiet.

we had a full kitchen, they have storage rooms for guests and free laundry

outside fire pit, breakfast included, clean pool environment, tech friendly, free laundry room, well supplied

went to use the laundry after three loads of wash discovered both dryers didn't work so wet clothes for two

laundry room out of order.

there is a broken laundry chute directly across the hall and the door was broken

room was disgusting hallways stunk of cigarette smoke. couldn t access the laundry room

they have a laundry room and a workout room

the staff are very friendly and it's nice that they have laundry services

the room when i told the staff at the checkout about it, she all she said it already went to the laundry and

no public laundry which is something i often see at other places

laundry

they have a clean laundry room

was across from the guest laundry room, heavy traffic during the night, a lot of people wandering the

there was not enough hot water to allow guests to shower in the morning while they were running laundry services

i did enjoy the clean room breakfast and laundry facilities

i did enjoy the clean room breakfast and laundry

only laundry dryer is not working

lots of parking

breakfast was ok, but can't complain for complimentary.

only minor drawback was that the pool was chilly

the breakfast wasn't longer

went with the kids to use the pool from one day to another and pool was not working at the

should be closer to the bistro it seems a little random to have an ice machine next to the laundry machines and

hotel didn't have extra pillows which we needed to prevent young kids from falling off bed

fire alarm after midnight forced me to stand in the parking lot for an hour until it was resolved

the pool was a little chilly, but it wasn't a big deal

swimming pool and jacuzzi were good

good parking near the room and pleasant staff

clean. spacious. easy parking. kitchen. good shower.

gym

your pet policy

great breakfast host he was kind and efficient and helped everyone with joy in his voice

room was big enough the restaurant was excellent the facility was wonderful ( the have laundry machine in the

location parking availability and laundry

made to order breakfast with many options and friendly, competent staff - convenient guest laundry facilities

only one guest laundry in such a large hotel.

little to no parking available

laundry on site

greg at reception was super helpful with our laundry.

room amenities. excellent staff. laundry service - washer and dryer is handy for the lodgers.

the parking lot was very slippery and not plowed that well they need to put more rock salt

early checkin, friendly staff, shuttle, breakfast

the smell everywhere is horrendous, smells like a mix of cigarettes, sweat, weed and dirty laundry

someone was doing laundry at all hours of night i kept on getting

there are absolutely no amenities-not even a functioning laundry

was very rude the desk people were rude and a cleaning lady cut us off with a bag of laundry as we were getting

in the shower curtain, not had tiny bird feathers in the towels (are there birds nesting in the laundry area

that i was able to wash and dry a load of laundry for 1

laundry machine and vending machine definitely adds to it

the washers in the laundry room didn t work.

what was a lot worse was that staff was talking loudly in the corridor and at the laundry room adjacent to our

filthy, everything was broken, no change for laundry

is amazing, room clean and comfortable, access to needful things such as laundry room and fitness to customers

property is clean, laundry room on site, microwave and fridge in room. staff very friendly!!!

had laundry facilities on the property the staff was scarce, but chelsea at the front desk was friendly

laundry room was not available

they changed the room but the other bedroom had sheets and pillow that smelled like dirty laundry

breakfast was great - food good and great selection

free continental breakfast, microwave, fridge and coffee station are convenient

the tv or the wifi wasn't working until the next morning

there was a gym, which was nice

gym is small buy it is actually open and usable

free laundry, happy hour and breakfast.

free laundry

breakfast and dinner were excellent with complimentary beer and wine at dinner,complimentary laundry facilities

they have a pool laundry room, an exercise room and business center

we took full advantage of the fitness facility, pool and, since we were traveling with kids, the laundry room

did not care for the portable bathrooms located near the parking lot

the pet cost for one night seemed excessive.

the bar stops serving at 9:45pm. many people headed downtown instead. lost opportunity!

breakfast was very good. location was great, easy walk to 18 hole golf course and spac.

parking lot was not cleared of snow.

wifi was fast and worked well

rooms were nice. easy parking. food in the restaurant was good.

the gym was also well equipped

spa services also available but seemed a bit pricey to me

beautifully designed and furnished, easy parking, good location to downtown saratoga springs

the place was very beautiful and easy to find. ample parking.

beautiful building, lovely room, quiet, great parking, easy check in/out

clean, beautiful bldg, parking easy,location

beautiful woodwork & cozy bar w/ fireplace

the hotel is beautifully designed/restored, with the lounge/bar area and communal areas being lovely places to

parking away from front door or side doors when raining

bar was open

location near casino. clean and bright. breakfast excellent

pool area and gym were very clean

i didn't like how far you had to walk to get from the handicap parking to the front door

loved the baked goods in the kitchen late

room was upgraded to one that had a full kitchen so i could cook my dinner in my own room

great welcome - lovely property, wifi works, breakfast wonderful.

24 hour accessibility to main home and kitchen

super breakfast

or groups, a well-stocked kitchen available around the clock, business facilities, and a laundry

loved the off street parking. the building was beautiful. porch is great.

nice kitchen and common areas

parking fine!! dont park on the street!!

there is wifi and areas for which you can relax in

no laundry. no pool. only one elevator working.

they do not have laundry room.

the room was not properly cleaned. dirty laundry left in the room

housekeeper was carrying dirty laundry with bare hands in the elevator, some of the linen were dragging on the

laundry room available

location location location complimentary laundry and coffee

the good guest laundry facilities were much

we were offered a complimentary continental breakfast on christmas morning

was amazing the stuff was very friendly my kids loved the pool they didn't want to leave, my son believes he

friendly service all the time from fabian and dave and shuttle drivers

the linens smelled so fresh and my room smelled like fresh laundry

laundry services available on site. it is near the albany law school and albany medical center.

laundry access

hotel if you re in albany for the bar exam

good location, clean, quiet, has pool, free parking. no problems.