people were siting next to my room door smoking and laughing with loud music

like nothing at this hotel it was awful there were people smoking marijuana next to my room did not feel safe

asked for a non-smoking room and got a smoking one

first room was a smoking room,half the lights didnt work and shower didnt work either

was super dirty, sketchy, damaged, and was a smoking room complete with burn holes in the bedding

wifi wasn t good but considering the budget rate of the room i didn t mind it too much.

wifi never worked

incorrect wifi password dirty room fridge had old food

great value. extremely clean. friendly and helpful staff. good wifi! quiet.

good wifi

i was given towels which i offered to take to laundry room but was told i couldn't take and that they would

i needed to use the laundry, they really need to put in a change machine that changes dollar bills into quarters

front desk doesn't have a sufficient amount of quarters for the on site laundry

the staff, the pool, the out door patio with grill and fire pit......everything.

we came for breakfast around 7:00 the dark roast coffee was empty

we got to do the laundry which was great

seemed old, couldn't do my laundry as the dryer was faulty and my bathroom was licking water to the other

the pool was closed so it was a bit disappointing for our kids

the noise from kids running in the hallway ended after midnight, which made it uncomfortable to sleep

room was exceptionally clean and breakfast was presented well and food was good

the pool was clean and heated for the kids and they had a great time

and parking availability was excellent, it was also very nice and quiet in it's location

rooms are huge- lounge area with a couch and tv, full kitchen, and a separate bedroom and bathroom

breakfast was decent

the parking lot was cluttered with construction materials, and we paid over $300 a night for this

no laundry facilities. evening desk clerk was indifferent to our need for a luggage cart.

the only complaint i would have is it didn t have an area to do laundry.

laundry facility needs to be complimentary

it was clean in the room. and had great parking

breakfast was very

good facitilites- laundry room, pool, good breakfast

actually made so that it did not close so the entire window was exposed to the nearby road and parking lot

all the amenities, pool, hot tub, great breakfast, beautiful clean room.

requested a late check out and received one.

were comfortable, rooms were clean, parking was free and wifi was free

were no laundry soaps that could be dispensed in the laundry area

the laundry was clean and we were able to get quarters at the front desk for the machines

) + easy free parking + bible in the room + quality toiletries + cozy lights + indoor swimming pool + fitness

breakfast (for continental) was very fresh and tasty, didn t try the coffee though, i opted for

good parking

good amenities and easy to get to and has lots of parking

the pool and fitness center

after a while the pool had a slight fishy smell (unsure where the smell was coming from however noticed while

hotel is very clean. had drinks and food at their bar which was nice.

the hotel looked new and modern. it had a nice gym and the room was beautiful.

of parking but that was due to snow and others not knowing how to park

the room was clean and the breakfast was good

good value - friendly staffs - clean & comfortable - good location - breakfast included - room is new (likely

lots of variety for breakfast, staff were great, room was perfect

not a lot of parking

you have to do your own laundry/ delivery pick-ups

staff were helpful, and we had a free laundry

front desk staff was very friendly, and the breakfast was exceptional

proximity to downtown, wifi was good

stuff and they complied and i like to chat and be able to have nice conversations with them at breakfast and to

the bar and breakfast

desk was not forthcoming with info that would have made our stay more pleasant, like having a shuttle

slight issues with room service order. but nothing major.

wonderfully helpful, enthusiastic staff, from the shuttle driver to the reception desk to housekeeping

shuttle service is very helpful

they do not have laundry room.

laundry room available

housekeeper was carrying dirty laundry with bare hands in the elevator, some of the linen were dragging on the

could do our overdue laundry. breakfast omelette station was great

no laundry. no pool. only one elevator working.

convenient and clean laundry area. extremely friendly staff!

staff. t hey tried to sell me a one time use laundry detergent for $30.

being able to use a card to do laundry or having a change machine

musty, but, the breakfast was excellent, water was hot, plenty of dishes and storage in the kitchen

the breakfast was delicious and the facilities such as pool and jacuzzi were enjoyable

breakfast was disappointing

wifi could be a bit stronger

the kitchenette apt/units were a few buildings up and so

wifi at times was patchy in the rooms.

the breakfast was so good and the staff were really

laundry services available on site. it is near the albany law school and albany medical center.

laundry access

the linens smelled so fresh and my room smelled like fresh laundry

had a gym, a bank and starbucks

the pool was not warm enough but was clean.

or groups, a well-stocked kitchen available around the clock, business facilities, and a laundry

the room, the decor, the kitchen access, it was overall a great experience and i will definitely be returning

very good wifi

ample free parking

good location, large and clean room. good parking.

clean, beautiful bldg, parking easy,location

tub of dirty dishes in the self-serve kitchen even though we were the only guests at that time

the hotel is beautifully designed/restored, with the lounge/bar area and communal areas being lovely places to

beautiful building, lovely room, quiet, great parking, easy check in/out

think it wasn't clear that there was a communal kitchen or what the exact set up was

what was a lot worse was that staff was talking loudly in the corridor and at the laundry room adjacent to our

laundry machine and vending machine definitely adds to it

filthy, everything was broken, no change for laundry

that i was able to wash and dry a load of laundry for 1

the washers in the laundry room didn t work.

the smell everywhere is horrendous, smells like a mix of cigarettes, sweat, weed and dirty laundry

someone was doing laundry at all hours of night i kept on getting

was very rude the desk people were rude and a cleaning lady cut us off with a bag of laundry as we were getting

there are absolutely no amenities-not even a functioning laundry

in the shower curtain, not had tiny bird feathers in the towels (are there birds nesting in the laundry area

not strong wifi signal.

location, parking, service

it had a spot to park with a trailer

parking was tight as we returned back at 11 pm.

curtain don t cover the light from outside when it was about 1am the light of the parking lot were in and i

only one guest laundry in such a large hotel.

room was big enough the restaurant was excellent the facility was wonderful ( the have laundry machine in the

made to order breakfast with many options and friendly, competent staff - convenient guest laundry facilities

location parking availability and laundry

gym

should be closer to the bistro it seems a little random to have an ice machine next to the laundry machines and

pool and fitness center

the pool was a little chilly, but it wasn't a big deal

loved the bisto bar in the lobby and the welcoming staff

clean, gym, and location. sweet room!

property is clean, laundry room on site, microwave and fridge in room. staff very friendly!!!

they changed the room but the other bedroom had sheets and pillow that smelled like dirty laundry

had laundry facilities on the property the staff was scarce, but chelsea at the front desk was friendly

is amazing, room clean and comfortable, access to needful things such as laundry room and fitness to customers

laundry room was not available

we were welcomed in after long day of travel, parking lot was a bit tight/packed, but the hotel staff were

gym, bathroom

kids loved the pool!

the parking lot is in need of refurb someone was outside the front entrance smoking weed..

pool is very small which is not a problem for me, i don't swim, but my kids are bigger now and appreciate more

we had a full kitchen, they have storage rooms for guests and free laundry

comfortable room, great laundry facilities

complimentary laundry was a huge bonus especially with kids

free laundry, pool

rooms were clean, beds comfortable and having laundry facility on site was a life saver for us since we been

was embarrassed to bring my mom to a hotel where the halls were lined with dirty laundry bins

nice large lobby to hang out, laundry room, room was nice, beds & pillows were very comfy

no offsite laundry/dry cleaning service available

parking is tough

booked this room because it was listed as pet friendly

gym, laundry were a big plus

they charge for laundry

the breakfast was ok but didn't have butter or have alot of what they advertised for hot foods.

clean and spacious ! pool was super clean breakfast was yummy

breakfast comfortable bed spacious room nice studio with half kitchen good lighting

guest laundry service, breakfast very good, bed very comfortable

there was not enough hot water to allow guests to shower in the morning while they were running laundry services

was across from the guest laundry room, heavy traffic during the night, a lot of people wandering the

i did enjoy the clean room breakfast and laundry

i did enjoy the clean room breakfast and laundry facilities

good breakfast and location

the room size was great having a full kitchen!

clean. spacious. easy parking. kitchen. good shower.

clean. spacious. easy parking. kitchen. good shower.

i had to ask the hour for breakfast and the pool

m gonna come back and use everything the work out room i didn t even know guest have their own laundry so i

went to use the laundry after three loads of wash discovered both dryers didn't work so wet clothes for two

there is a broken laundry chute directly across the hall and the door was broken

they have a laundry room and a workout room

room was disgusting hallways stunk of cigarette smoke. couldn t access the laundry room

loved the room service pizza!

breakfast, price, parking, etc

of smoke in halfway and parking so far from lobby

bar and restaurant had excellent food

room service food

front desk employee very nice, as was the airport shuttle driver

quick check in and good wifi

albany inn drove us back to the airport the next morning, after our breakfast (which was included in the price

they need to work on the wifi please.

pillows were small a lot of kids in the pool cold in the hallways

was excellent and the laundry prices and availability exceptional

there's a nice guest laundry room as

inhouse dining room (restaurant and bar), customer personal laundry

laundry room on-floor was an unexpected amenity

key/check-in was convenient, pet-friendly, well-lit parking area at night, quiet spot next to all

was a group of kids 8 to 10, who were running and playing soccer in the hall for hours

easy parking was a big plus

parking lot was icy.

2 of my granddaughters live nearby, and we were allowed to have them over to play in the pool

the pool was heated and easy to get into with the kids

piles of dirty laundry in front of the bedrooms doors, in the halways

lovely that we were close to the laundry, on the first floor, and close to the restaurant.

location, gym, laundry, new property

bathroom needs a towel bar by the sink.

the parking area is behind the hotel, not by the check in area

spacious a guest laundry plus an excellent breakfast

they were sensitive and allowed us to use the laundry room after hours

the hotel laundry facility was an added plus

staff also shuttled me to the local hannaford to pick up lunch on tuesday after i had just checked out of my

homey feel with pool and gym and best of all, a delish breakfast and very friendly staff

pillows were too soggy no laundry bag no complementary breakfast

hilton gardens is located right off the main street in troy- easy to get to and easy parking

staff was great, courteous and respectful even to my kids

parking was good, check in was easy and smooth, staff was nice.

the resturant, pool, gym all right there

out if there was a fire in the hallway cigarette burns in the bedding i understand i asked for smoking but i

the lamp, not the bulb washer and dryer out in hallway making noise up until 2:35 am poorly lit parking lot

music and people from night club in parking lot keeps you up all night.

hotel shares a parking lot with a busy bar that is open until 4 am

hotel was extremely easy to get to and there was ample parking, even on friday night when the restaurant and

was too old, the bed was not comfortable and no sunshine, the room was too dull and near the laundry room

also again having a hearty breakfast before getting on the road was a wonderful amenity

the pet fee

also, the wifi was inconsistent and kept dropping me

offer free parking for up to two weeks if you book the park and fly package directly on their website

good location. friendly staff. clean room and fitness center. bar and restaurant on location.

great location. top line registration staff. very good small bar and cafe.

gym and reception is nice

the bar and restaurant were closed. understandable under the current circumstances.

quiet, free wifi - great place to get work done.

oh , laundry facility on site next to the ice machine

parking area seemed a little bit umm, unsecure and sketchy

the spa bath

the residents there makes it look like a trailer park small space to many people and things in parking lot which

spa tub was perfect for two and the king bed was comfortable

laundry room had dirty needles as well

laundry beads scattered behind bed and night stand air conditioner didn't work went to go buy

nothing worked the pool, laundry, or fitness center.

dirty laundry (bed sheets) in hall

common locks on entrance to laundry dont work

laundry on site

laundry from previous guests in room

more ice machines, we stayed on the second floor and going to the other side of the hotel in the laundryroom

the dryer was broken and i was told it was working so i went to the store (special trip) to buy laundry stuff

no ashtray provided even though it was a smoking room

dryer in laundry wasn't working.

location indoor pool on-site laundry

no laundry services

the guest laundry was gross

laundry facility was broken and they were not sure when it would be fixed so we changed

have issues with scented laundry soap/dryer sheets

hostest is great property is beautiful and very clean breakfast is amazing

there is also private designated parking for free

tina gives excellent guidance for arrival, parking, use of facilities, nearby restaurants, etc

us notes on how exactly to get in and where our room would be, along with prior conversations on parking

room was spacious and they have laundry room.

laundry facilities, indoor pool.

they even have a laundry room

laundry facilities poor, toilet in room dirty and front desk staff rude and uninterested in helping

we also were told there was no laundry for use even though they showed it on the booking websites

location and price. laundry facilities were a help, but expensive to use.

the laundry room wasn t open

queen beds. laundry facility

i think our room was near the laundry service and it sounded like the dryer was going at 10 o'clock at night

no gym, no pool

close to stores great pool

the hotel has an indoor pool, fitness room, and a great small kitchen to use during your stay

loved pool and workout room availability

quiet hotel with a good breakfast in light of covid

brand new shower and kitchen facility. lighting with usb charge.

room was clean and their guest laundry is free!

the hotel advertised having guest laundry

bar area closing to early

plenty of parking and very well lit

to hot tub,pool area full of kids,very noisy, loud music,no towels

laundry machine and dryer always broken

was a problem in the laundry room the hotel staff was not aware of

the laundry room was out of service.

no breakfast available location excellent

your warm pool and all night fitness center

the parking lot was on a hill and sometimes the traffic made it difficult to turn left

and i was allowed to use the commercial laundry facilities when the guest laundry was unavailable

shuttle services were only to/from airport laundry area not accessible due to renovations

staff was not available at front desk: they were in the laundry room folding laundry (i never saw any actual

there was no laundry room

breakfast horrible- all sugar

shot out to the laundry crew great recognition and credit

my kids enjoyed the pool

overall good just crappy wifi

the pool was great , rooms were very nice

location is great, room was clean, staff was super friendly and full breakfast is back.

no elevators so it was tough dragging all my stuff up the stairs and no guest laundry.

dirty laundry bins stored by exit doors

no carpeting, probably a pet room. but it was fine.

loved it great breakfast

there was no information in the room (wifi access, phone number for the restaurant) so i had to text reception

we re still bringing loads of laundry up stairs

we loved breakfast there too and parking

clean room. nice staff. great free breakfast. free wi-fi. nice pool and gym.

and the best was the breakfast the next morning, my kids loved the fresh waffles

pool could have been a little warmer for an indoor pool

room 113 is next to the kitchen and you can hear the kitchen staff starting breakfast really early

snow removal was not taken care of in parking spaces

the gym area which was in the pool area was also closed

convenient location, free parking

also, the parking situation was somewhat inconvenient

checked us in looked like she just walked in off the street while mentioning that she was doing laundry

had laundry area

laundry shoot near the room was used/banging during the night

it also offers the conveniences of a suite hotel, including a laundry

they had convenient laundry facilities on our floor

breakfast, no coffeemaker, no wifi, the place smell of dog urine, room and beds

it's convenient to the highway and they allow pets.

not much, parking was accessible. its a motel so having entrance to outside was handy

tub, cob webs, stained sheets, obvious smoke damage in a non-smoking room, very worn out mattress

unclean. drug needle in parking lot.

they have a clean laundry room

laundry

no public laundry which is something i often see at other places

the room when i told the staff at the checkout about it, she all she said it already went to the laundry and

the staff are very friendly and it's nice that they have laundry services

and well equipped breakfast was good, and hotel facilities were excellent, from the gym, to the laundry

clean, staff was nice, the breakfast was excellent

spacious rooms , including small kitchen , warm indoor swimming pool.

nice pool

family of 6 was no issue, built in kitchen and utensils and microwave

have pool, spa, fitness, laundry

small pool

spa tub location cleanliness very nice staff

staff, location, and bar were great

breakfast was not available because of covid, which is understandable, as was the lack of room service, but

gym is complete with the basic equipment a big plus is the room comes with a microwave and the laundry room has

the rooms were nice and cozy, bed was very comfortable. the gym and pool is very clean and nice.

good sized indoor pool

very nice rooms...clean and good room service...would stay again....

not a lot of parking...

rooms and bathrooms, friendly staff, private and quiet area for working on your ipad, coffee and wifi

was a little bit noisy on my floor, kids running in the hallway

pool was a bit cool

clean, great gym, safe well lit parking lot.

the pool was extremely cold but still everything else was great

laundry room was decent

laundry

breakfast could be better

the cleanliness, furnishings, security of parking, location, access to restaurants & shopping, breakfast options

pet friendly with no extra charges

the breakfast was great and the woman who served the breakfast was absolutely delightful.

the extra fluffy pillows extra comfy bed the pool and jacuzzi!!

pool hot tub closed, covid i suspect

great breakfast--wide choice. very clean room and friendly staff-- parking convenient

good location, fitness center and pool

laundry facilites on site. staff very helpful

laundry room was in 4th floor which was not convenient at all and costs 4$ for one run

the gym was a bit small and did not have enough weights nor a bike. this could be improved upon.

lots of parking space too

breakfast very good, staff very friendly, beds and pillow were great slept like a baby

breakfast was hearty and very enjoyable

they were friendly to our kids, and the kind man at the front desk provided quick assistance when my toddler

cabinets and handles in the kitchen were sticky and there was a film on the glass part of the cabinets

the kids loved the pool and basketball court

the kids loved the pool and basketball court

they had a laundry room

going to the side exit was in need of a serious vacuuming and someone left a pillowcase of dirty laundry on the

only a single elevator operating during our entire stay, and use of laundry facilities were troublesome due to

my kids loved the indoor heated pool and jacuzzi

location. on a parking lot.