pillows were too soggy no laundry bag no complementary breakfast

used the pool a bunch of times it was a bit awkward as it was nect to the bar and banqurt facilities

ended up having to pay more for a presidential suite to fit my kids and husband

really spacious and clean rooms with great wifi.

anticipate from a hilton garden inn, everything was great, beautiful property, and lots of free parking

location, gym, laundry, new property

piles of dirty laundry in front of the bedrooms doors, in the halways

lovely that we were close to the laundry, on the first floor, and close to the restaurant.

hotel parking lot was free

free and ample parking

no offsite laundry/dry cleaning service available

nice large lobby to hang out, laundry room, room was nice, beds & pillows were very comfy

was embarrassed to bring my mom to a hotel where the halls were lined with dirty laundry bins

low pet fee, friendly people

love that you are pet friendly!

have issues with scented laundry soap/dryer sheets

there is also private designated parking for free

another major plus is that it had gated, off-street parking - a spot labeled for each room

charming decor. excellent breakfast. friendly and informative host. good parking

accommodating great breakfast

room was clean and their guest laundry is free!

the hotel advertised having guest laundry

wifi was weak and

a tiny gym was right off the pool deck

wifi network spotty. have to join different networks depending on location.

laundry facilities poor, toilet in room dirty and front desk staff rude and uninterested in helping

room was spacious and they have laundry room.

we also were told there was no laundry for use even though they showed it on the booking websites

they even have a laundry room

laundry facilities, indoor pool.

the parking lot was on a hill and sometimes the traffic made it difficult to turn left

shot out to the laundry crew great recognition and credit

stay, kids were able to use the pool which was a huge plus

kids running halls until 12pm called front desk at 1030 to complain but nothing was done

clean ,& comfortable indoor pool two parking lots only down side was the breakfast very very limited

clean ,& comfortable indoor pool two parking lots only down side was the breakfast very very limited

oh , laundry facility on site next to the ice machine

parking limited just for how many people come but they will always make sure your good inspired in

wifi kept disconnecting

they seemed nice enough but they were having bbqs in the parking lot and sat up talking all night

than regular tobacco products but the price was good overall considering we stayed in a smoking room

dirty laundry bins stored by exit doors

no elevators so it was tough dragging all my stuff up the stairs and no guest laundry.

i thought the place was perfect for me. really enjoyed the pool..

clean, comfortable room, easy parking, free breakfast

it s also pet-friendly, which is a big plus

everything. rude staff. fraudulent ad. no wifi. dirty

restaurant across the parking lot.

liked that they have smoking rooms

the wifi was very good and the

parking was convenient, but the location lacked walkability

i think our room was near the laundry service and it sounded like the dryer was going at 10 o'clock at night

location and price. laundry facilities were a help, but expensive to use.

queen beds. laundry facility

the laundry room wasn t open

high quality for a budget hotel: safe, clean, bright, well-maintained rooms, quality beds, nice breakfast

then asked for full room service, they said yes

breakfast was not good,came in a sad frozen packets

i loved their pool, but water was too cold

it was very pet friendly

also, i appreciate that this hotel is pet-friendly

gym and reception is nice

rooms were clean modern and spacious liked the coffee bar in the room location to restaurants and university

only thing i did not like is the fact that the hotel's location was a bif far from the ny bar exam

great location. top line registration staff. very good small bar and cafe.

we were at a hyatt house a couple weeks ago and they had a very good hot breakfast bar each day with a change

there's a nice guest laundry room as

was excellent and the laundry prices and availability exceptional

laundry room on-floor was an unexpected amenity

inhouse dining room (restaurant and bar), customer personal laundry

room, bed, coffee and breakfast

was too old, the bed was not comfortable and no sunshine, the room was too dull and near the laundry room

hotel was immaculate, the beds were comfy, pool/spa area clean and plenty of towels, has a tavern and restaurant

wifi is the worst of any hotel that ive stayed at across the country and across the globe

the kids were excited to swim in the pool and it was very dirty so i didn't let them go in

pet fees were high and the carpet wasn t clean.

they were sensitive and allowed us to use the laundry room after hours

the hotel laundry facility was an added plus

spacious a guest laundry plus an excellent breakfast

have kleenex in the kitchen as well as the bathroom

clean spacious room with kitchen makes an extended stay enjoyable

nice pool

of smoke in halfway and parking so far from lobby

parking was an issue

the pool was nice. the room service was very nice and the front desk at check out was very nice.

pool area needs work

gym, laundry were a big plus

they charge for laundry

the room was fantastic and functional. the saline pool was very nice too.

breakfast area kept stocked at all times, the steward even came to our table before closing to see

pool, the exercise room, the continental breakfast, the kitchen area of the room itself, and the

3 kids parties going on! noise

pool i only came to swim it was hot but the place is nice it exceeded my expectations

the kids noticed this (and the police presence) and were not impressed

--lots of noise from the street and in the hallway with kids running up and down yelling until midnight

the reasonable price, comfortable bed, and lovely pool area

the pool was heated and easy to get into with the kids

disappointed the pool was closed

room, bed, breakfast, service, staff, pool, and everything

airport shuttle. hot breakfast. close to the airport.

breakfast was great

the smell everywhere is horrendous, smells like a mix of cigarettes, sweat, weed and dirty laundry

there are absolutely no amenities-not even a functioning laundry

someone was doing laundry at all hours of night i kept on getting

was very rude the desk people were rude and a cleaning lady cut us off with a bag of laundry as we were getting

in the shower curtain, not had tiny bird feathers in the towels (are there birds nesting in the laundry area

what was a lot worse was that staff was talking loudly in the corridor and at the laundry room adjacent to our

that i was able to wash and dry a load of laundry for 1

filthy, everything was broken, no change for laundry

laundry machine and vending machine definitely adds to it

the washers in the laundry room didn t work.

shuttle services were only to/from airport laundry area not accessible due to renovations

there was no laundry room

staff was not available at front desk: they were in the laundry room folding laundry (i never saw any actual

and i was allowed to use the commercial laundry facilities when the guest laundry was unavailable

bed was comfortable. they had wifi

we had a full kitchen, they have storage rooms for guests and free laundry

did not use it but looked good as well as the diy laundry

outside fire pit, breakfast included, clean pool environment, tech friendly, free laundry room, well supplied

big spacious room with kitchen. good breakfast. laundry facilities. very comfortable and quiet.

comfortable room, great laundry facilities

they do not have laundry room.

the room was not properly cleaned. dirty laundry left in the room

housekeeper was carrying dirty laundry with bare hands in the elevator, some of the linen were dragging on the

no laundry. no pool. only one elevator working.

could do our overdue laundry. breakfast omelette station was great

was a problem in the laundry room the hotel staff was not aware of

laundry machine and dryer always broken

the laundry room was out of service.

we loved the pool! was nice for a swim before bed

restaurant and bar on property,

bathroom and bed were great. fantastic room with fireplace!

breakfast was disappointing

great snack and beverage selection in the kitchen area..

loved the baked goods in the kitchen late

great room, very good breakfast, extremely friendly and helpful personnel!

you have to do your own laundry/ delivery pick-ups

staff were helpful, and we had a free laundry

did run out of bananas at breakfast & the afternoon female front desk attendant was rather brusque, but compared

was unable to even log in to the free wifi due to a system malfunction it had poor signal strength so it probably

front desk staff was very friendly, and the breakfast was exceptional

room service did not answer phone in morning

loved the airport shuttle service

was no breakfast available, except for room service with an added fee

shuttle service is very helpful

the gym was excellent!! the food in the restaurant was superb!!

room was disgusting hallways stunk of cigarette smoke. couldn t access the laundry room

m gonna come back and use everything the work out room i didn t even know guest have their own laundry so i

laundry room out of order.

they have a laundry room and a workout room

went to use the laundry after three loads of wash discovered both dryers didn't work so wet clothes for two

beautiful building, lovely room, quiet, great parking, easy check in/out

the place was very beautiful and easy to find. ample parking.

breakfast was adequate. the house was very nice and spacious. free parking.

free parking as well

i came to albany for the bar exam, which was very stressful, but the staff was incredibly kind and the rooms

good breakfast, nice room

parking, free breakfast, linens, and no bed bugs thank god

staff was exceptional, from the front desk to the breakfast lady

kids still got wet, little cold, but it’s winter time… breakfast- eggs were burning in warmup

kids still got wet, little cold, but it s winter time breakfast- eggs were burning in warmup

we re still bringing loads of laundry up stairs

and the best was the breakfast the next morning, my kids loved the fresh waffles

and the best was the breakfast the next morning, my kids loved the fresh waffles

free breakfast, nice room, ample free parking, and convenient location.

parking can sometimes be an issue.

breakfast was pretty disappointing, i usually stay at the hampton inn and their breakfast has eggs

the adjoining rooms were perfect for adults and kids to have their own spaces

the adjoining rooms were perfect for adults and kids to have their own spaces

good value - friendly staffs - clean & comfortable - good location - breakfast included - room is new (likely

friendly and helpful staff, spacious room, good breakfast, free parking

no laundry facilities. evening desk clerk was indifferent to our need for a luggage cart.

laundry facility needs to be complimentary

the only complaint i would have is it didn t have an area to do laundry.

nice breakfast and little gym

nice and clean hotel, and very good breakfast best customer service ever.

there was not enough hot water to allow guests to shower in the morning while they were running laundry services

was across from the guest laundry room, heavy traffic during the night, a lot of people wandering the

only laundry dryer is not working

i did enjoy the clean room breakfast and laundry

guest laundry service, breakfast very good, bed very comfortable

or groups, a well-stocked kitchen available around the clock, business facilities, and a laundry

the room, the decor, the kitchen access, it was overall a great experience and i will definitely be returning

ample free parking

was really easy to check-in, the bed was very comfy, there was food in the kitchen, the living room is full of

location, lovely property and room and kitchen access with goodies, even for some gf options

pool needed to be cleaned up a bit

the breakfast was amazing and had something for

loved kitchen in room

both stair cases were not usable and everyone had to be funneled through the elevator, and the pool/exercise

rooms are huge- lounge area with a couch and tv, full kitchen, and a separate bedroom and bathroom

laundry services available on site. it is near the albany law school and albany medical center.

laundry access

the linens smelled so fresh and my room smelled like fresh laundry

the parking was very limited.

parking was hard to find and one room key did not work so we had troube working the elevators

made to order breakfast with many options and friendly, competent staff - convenient guest laundry facilities

only one guest laundry in such a large hotel.

location parking availability and laundry

room was big enough the restaurant was excellent the facility was wonderful ( the have laundry machine in the

parking and cleanliness

we got to do the laundry which was great

seemed old, couldn't do my laundry as the dryer was faulty and my bathroom was licking water to the other

off the i90 was great, with cracker barrel and denny's next door, made for easy stop off with kids

breakfast

very nice room, ample parking, very helpful staff. good selection at breakfast.

should be closer to the bistro it seems a little random to have an ice machine next to the laundry machines and

easy parking

& good access to the pool / gym

the location close to the highway. the parking was very close.

coming home late night, there was no parking

convenient and clean laundry area. extremely friendly staff!

staff. t hey tried to sell me a one time use laundry detergent for $30.

being able to use a card to do laundry or having a change machine

decent breakfast,coffee not bad either

the kitchen was ok, but there were some leftover crumbs, i guess from whoever stayed there before us,

nothing worked the pool, laundry, or fitness center.

laundry beads scattered behind bed and night stand air conditioner didn't work went to go buy

to outside had a huge gap on bottom of door way, ceilings looked unrepaired from prior damage, laundry room was

laundry room had dirty needles as well

common locks on entrance to laundry dont work

more ice machines, we stayed on the second floor and going to the other side of the hotel in the laundryroom

laundry from previous guests in room

laundry on site

the dryer was broken and i was told it was working so i went to the store (special trip) to buy laundry stuff

the pool is right next to the room

i needed to use the laundry, they really need to put in a change machine that changes dollar bills into quarters

i was given towels which i offered to take to laundry room but was told i couldn't take and that they would

front desk doesn't have a sufficient amount of quarters for the on site laundry

also used the pool a little

lots of parking easy on own off

location indoor pool on-site laundry

get there, lug my laundry in, throw it in and then see a sign that it s out of order

laundry facility was broken and they were not sure when it would be fixed so we changed

no laundry services

dryer in laundry wasn't working.

they give breakfast every morning and supeeerrrr nice service

, i had a really good nights sleep on a comfy bed the room had everything i needed plus had free parking

free continental breakfast, microwave, fridge and coffee station are convenient

curtain don t cover the light from outside when it was about 1am the light of the parking lot were in and i

gym area very very small and dirty

they changed the room but the other bedroom had sheets and pillow that smelled like dirty laundry

had laundry facilities on the property the staff was scarce, but chelsea at the front desk was friendly

property is clean, laundry room on site, microwave and fridge in room. staff very friendly!!!

laundry room was not available

is amazing, room clean and comfortable, access to needful things such as laundry room and fitness to customers

i didn't try either the restaurant or the pool but both were open late

clean fresh new pool

we went to enjoy the pool which was beautiful but was not heated or they didn't have it on .

nice that the hotel had a gym and a pool

good amenities and easy to get to and has lots of parking

gym

the free breakfast was good too

great breakfast , comfortable bed, and the cleanest motel i have ever experienced

very clean and inviting. enjoyed the pool and room.

the pool was also clean and warm

good facitilites- laundry room, pool, good breakfast

hotel was clean breakfast was great staff was friendly

breakfast end to early

kids enjoyed the pool, spacious room, comfortable beds & good breakfast!

also the treadmill in the gym was broken

and well equipped breakfast was good, and hotel facilities were excellent, from the gym, to the laundry

spacious suite, really comfy beds, friendly and attentive staff and lovely pool.

excellent wifi

was amazing,it was very clean,the social with free dinner on wednesday was wonderful and the pool was great

everybody , including guys in the kitchen do a great job

have pool, spa, fitness, laundry

park that was hard was parking and trying to find a place to park because parking lot was always full evening

clean, safe location near everything. enjoyed the pool and restaurant.

issue with our jetted spa tub in room but was able to clear up on first night

attached to the mall, very clean and new looking, pool and hot tub

didn t think to ask for a non smoking room

was super dirty, sketchy, damaged, and was a smoking room complete with burn holes in the bedding

like nothing at this hotel it was awful there were people smoking marijuana next to my room did not feel safe

people were siting next to my room door smoking and laughing with loud music

asked for a non-smoking room and got a smoking one

the laundry was clean and we were able to get quarters at the front desk for the machines

were no laundry soaps that could be dispensed in the laundry area

truck parking

small area for truck parking offsite. was using rental truck and car carrier. no night lighting.

the breakfast was good

laundry

laundry room was decent

they treat you like family and are very pet friendly

pool is in ad pics only booked cause wanted a pool very disappointed when arrived with no pool on

the location and free wifi

clean, great gym, safe well lit parking lot.

the pool was extremely cold but still everything else was great

i wish the restaurant was open later at least for room service. the shower was so dumb.

very clean and modernized, good bar and restaurant

quite close to stores and free parking

laundry room was in 4th floor which was not convenient at all and costs 4$ for one run

laundry facilites on site. staff very helpful

there is a gym and indoor pool that we hope to use on our next stay at this hotel

open parking at night near entrance for solo female would have made feel more secure

breakfast was good

the breakfast was amazing!

there was plenty of parking

breakfast lacked

clean, quiet, great breakfast and pet friendly!

the pool

only a single elevator operating during our entire stay, and use of laundry facilities were troublesome due to

going to the side exit was in need of a serious vacuuming and someone left a pillowcase of dirty laundry on the

they had a laundry room

nice pet area

thing that i didn't like during this visit was the gym equipment was not working, the treadmill would stop and

incorrect wifi password dirty room fridge had old food

great value. extremely clean. friendly and helpful staff. good wifi! quiet.

good wifi

wifi wasn t good but considering the budget rate of the room i didn t mind it too much.

wifi never worked

the room was very clean wifi worked great and it was very comfortable

smoking room

had a smoking room and the bath tub had burn marks from cigarettes being put out all of it the fridge on

it was sketchy, dirty as hell, there was no wifi available

the hotel being pet friendly was also a huge bonus

the room when i told the staff at the checkout about it, she all she said it already went to the laundry and

they have a clean laundry room

no public laundry which is something i often see at other places

the staff are very friendly and it's nice that they have laundry services

laundry

gym is complete with the basic equipment a big plus is the room comes with a microwave and the laundry room has

parking

it was clean convenient to family for us and you had a pool and bar.

very nice rooms...clean and good room service...would stay again....

great breakfast and comfy beds. what more can you ask for?

i had to drive 28 mins to a laundry mat

the lobby is comfortable and inviting and the gym is ok, but that's not enough to make the price worth it

friendly staff, good food, walking distance to the casino

so close to casino

were attending an event at rivers casino and it was located a short walk away

mesmerica 360 , duke's restaurant & casino

huge parking lot

great breakfast--wide choice. very clean room and friendly staff-- parking convenient

getting into parking was tricky

breakfast was great. great location

we liked the self-service laundry in the building

everything: breakfast, dinner, social hour, laundry facilities, awesome treadmills w/ tvs, room, decor, green

better access to the laundry facilities. had to wait a while to use the washer and dryer.

rooms were designed nicely. next to casino.

amazed at how spacious the room was. loved the kitchen area.

down food service area @ 9:30 sharp (turns lights off and places garbage bin to block entrance) laundry room

once in a while the whole room would subtlety vibrate, as if there was a giant laundry machine running with an

free laundry washing/drying

several facilities mentiioned on the hotel website were unsvailable - shuttle service and laundry service (a

the availability of a swimming pool, hot tub, and laundry facilities was a positive aspect.

also had guest laundry services 10/10 would stay

looked brand new! staff were extremely pleasant, especially breakfast staff!

location, quiet, continental breakfast

pool could have been a little larger.

front desk staff, fabulous room and free parking

breakfast could use improvement

staff very friendly. very clean. pool and gym a+

free wifi wasn't great for me and as a business traveler that made work hard

kids loved it here they are very kid friendly my 11yr old choose this hotel cause he wanted to get

staff very friendly. very clean. pool and gym a+