was fine at the restaurant; the local cleaning lady offered to do our clothes laundry for free (we accepted but

very clean rooms. the breakfast was very good.

breakfast in the morning was basic, but yummy and much appreciated

day we left, we did not get our breakfast, we left at 6 am

the restaurant, bedroom and the breakfast

spa is amazing

pool, wasnt that clean, but again for a spring thermal water, i guess it was normal.

service walk down by river to appreciate forest and small trail spotted tucans in trees when at breakfast

breakfast is costa rican gallo pinto and costa rican sausage

like the big thermal pool to catch the sun

wifi in the rooms

when booking the hotel it stated they had wifi but when we arrived there was no wifi anywhere in the property

we took the family cabin for 4 people with the kitchen and it was great

having a bar right there is great because you don't have to go far for a refreshment

the wifi wasn't the best from the room but worked well in the restaurant

very helpful staff, clear space, amazing pools, fantastic nature, very good breakfast.

good breakfast

breakfast was tasty, with fresh local options, and we enjoyed seeing exotic animals around the

there was a kitchen in bungalow, but no cutlery

free breakfast had meat and cheese that were fake and the you could tell was just processed food

-parking available -wi-if available -owner was nice

that said, the wifi was poor, both in ability to connect and in strength

very friendly staff, great location, traditional breakfast

the breakfast was quite big, and they were ready to replace the eggs with fruits, for the vegan that i

hotel had enough parking spaces

odor on room 13 and all around the first floor laundry/ electrical room noises in the early morning no breakfast

ordinary breakfast in the nearby buffet

breakfast was awesome

room fair price good location kind staff air conditioner on room secure and comfortable parking

wifi signal was bad.

he was extremely pleasant and conversed with us over our wonderful breakfast

it includes a high quality breakfast

we had a a great night's sleep and loved the breakfast next morning

parking safe and secure

lovely included breakfast

the breakfast brought to the room was lovely

reached out to the hosts about how i could make coffee, they let me know that they could bring me breakfast and

she made us an early breakfast and drove us down to the car station and gave us some cookies for our trip

great breakfast, nice hosts, comfy and tidy room

the tamal with the breakfast was the best i've ever had. the staff were great and very funny.

free parking is a big plus

safe and secure parking

nice located, beautiful walk in the forest, incredible pool, and jacuzzi, breakfast was

very old infrastructure, doors that don t close, slow breakfast service

the breakfast that is included was delicious and so amazing

there is no real restaurant and bar and the beakfast was rather simple

the pool is amazing and my room was so new and air conditioned and nice big bathroom

rooms were very very basic, not even a lamp by the bed and they said there was a mini bar which was in fact a

the natural pool was a highlight for me

breakfast was also excellent

the natural pool was fun, but the whole area could use some love (broken chairs

a nice playing area and most importantly - has access to a true paradise in the form of a natural pool area from

a bit cold in the rooms. meals and laundry service are pricey.

amazing team , great location & breakfast

very basic breakfast - 2 eggs, pinto rice, and fruits

we enjoyed watching the wildlife from our breakfast table - coatis, agouti, black guan and countless hummingbirds

now they have wifi

wendy also helped us with laundry which was so kind of her

fully equipped kitchen

we did a couple of tours with wendy and would thoroughly recommend them, the kids loved it especially our 4

we did a couple of tours with wendy and would thoroughly recommend them, the kids loved it especially our 4

had a fantastic stay (including 2 kids of 5 and 8y old) with wendy and her family

the two bedroom cottage (one double and one twin bedroom - with well equipped kitchen, dining table and chairs

we only ate breakfast in the cabin but it had a kitchenette with fridge etc

breakfast included in price

and one twin bedroom - with well equipped kitchen, dining table and chairs, sitting room with fireplace and

fireplace in unit, and extra blanket available , if needed

laundry service sure to get your whites returned grey

lovely rooms, pool, grounds and staff. really enjoyable couple of days.

the on-site infinity pool is stunning

beautiful pool

nice swimming pool

breakfast was amazing

on the final morning we had breakfast and rolando came over to advise us on our next destinations and also

the hotel would also benefit from a pool area with outside seating and perhaps a spa facility

only basic breakfast included in the room rate, so we had to pay extra for what we wanted

breakfast could be better

only suggestion is a self-serve laundry

the food - for dinner and breakfast - was amazing

more activities for kids

fireplace in the casitas - very nice for kids even when they'

the spa offered more and had more times, would love a sauna or something like this, the restaurant was

oh yes, laundry bag $25 every other hotel we stayed was $10

alejandro one of the owners and staff in the restaurant was- helpful, fun and always available laundry is on

easy place to be with kids

our kids had a great time, and my mom recommends to try message

breakfast was great and many options to choose from

we had no issues with meals and breakfast despite being vegetarian

we had breakfast every morning by the pool and hearing the birds sing

the wifi is perfect

we had breakfast every morning by the pool and hearing the birds sing

hotel has wifi, but we had a problem receiving the signal in our room, so if we wanted it, we would need to

we came for the remote location- so be aware it is a bit far from amenities great laundry service and

the staff was cordial and did our laundry

you have kitchen, balcony is coming with great view to the coffee plantations+pool

although we didn't get a chance to use it during this trip, appreciate the hot plate and kitchen supplies in

with the small kitchen it's easy to prepare what we needed when we chose not to go out

no wifi in the room.

amenities could have been better for the price (no pool)

the swimming pool and jacuzzi are good for sports and chilling

traditional costa rican breakfast. coffee. wonderful host..

wifi in room 1 was quite weak.

no laundry

great pool, great staff

the pool was right outside our back door and since it wasn t busy it was like having our own private

very friendly staff, welcoming owner. nice pool.

amazing views from the pool

i had some laundry done and it came back a bit damp which was annoying as coat a lot of money.

the hotel has a 2-3 hour laundry service with very reasonable prices, which is of great value as any in-room,

is no cell service at chachagua but they had exceptional wifi throughout the resort

food is basic , our room was delivered 2 hours late and the lights , wifi and sinks were not working

my family enjoyed the hot springs, river slide and pool

room close to pool and laundry services - don t book 433 if you want a peaceful stay

the luck at the trout bar was not made well. also the food is expensive

the kids loved the park and animals and food was amazing

the mini bar prices were extortionate

lunch restaurant service, limited pool option

too many cow pies on the hiking trails laundry wasn t available for free

wifi only worked in one of the rooms (we had 2 rooms)

kids enjoy a play room

it had a nice library with fireplace

fantastic breakfast and staff. will come back for sure.

hot water even in a mountain accommodation where it was cold outside, no wifi, bed wasn't so

the cabin was spacious, with a well equipped kitchen, table and chairs for seating

no wifi

great breakfast

nice location with fresh air in the mountains; good breakfast and helpful staff

breakfast was super tasty

the breakfast is very delicious

there is also very nice garden, we had our breakfast there and it was delicious

wifi wasn t great in our room, shower wouldn t work at random times throughout the day and if

very disappointed that there were no loungers by the pool (only chairs) - would have been nice to just relax

they have a great pool

we loved the tradicional breakfast

the room was huge, comfortable bad, good shower and fine breakfast

lovely and helpful owners and staff, delicious breakfast, nice pool and very quiet environment

we booked lots of tours through them and they also helped us with laundry and booking taxis

the rooms were clean and spacious, the provided breakfast was delicious, the laundry service was easy and

your laundry can be done for you at $5 per kg, received mine the same day

laundry service came in handy and the location is ideal for tours and restaurants

they even returned money that they found in our laundry

has laundry facilities on site and a nice restaurant the owner recommended a few minutes drive up the

the free to use laundry room was great

we needed to do laundry, and were offered the properties laundry facilities without charge

the room was good with a big bed and fast wifi

grounds, sun deck is partly shaded, elevated, and great for watching birds great traditional cr breakfast includes

we were not informed ahead, that the prices for breakfast and laundry didn t include the 13% tax, they were

bit far from the center but if you have a car you are perfectly fine in a safe place with the parking spot

-delicious breakfast -really nice and helpful staff -ac in the room -swimming pool -parking lot

kitchen is big and clean, the room was spacious, big tv, fan and air conditioning, good bathroom

nice accomodation with swimming pool and great breakfast

you can even pay for laundry service

and there is a great laundry service, you can bring and pick up the laundry on the same day for a very small

they also offer laundry service - which could be great help when getting soaked in a rain shower out at arenal

the hotel also provides laundry service for a reasonable fee

laundry service is available

can get laundry done

efficient laundry service

laundry services were available, too

the wifi only works in reception, the restaurant and in rooms close to reception

basketball court for kids to play

15 walk to city, no fridge, stains after laundry service

came everyday and even did our laundry

there is a laundry service and the place is quiet and peaceful

a 3 min drive into town free parking

good parking, pleasant property with pond and a stream nearby

breakfast was not included.

breakfast was lovely the location of the breakfast was beautiful. bed and room were great

breakfast is good, wifi worked well

breakfast buffet could be improved.

the breakfast was also great and a very nice touch each morning

we gave our clothes for the laundry and they just ruined my short that became red

you want to do laundry then you need to write everything down on a paper

was pretty disappointed with how expensive the laundry service was

wifi in the room was a little spotty

really liked the bungalows and the kids enjoyed the pool table

the reasoning from the hotel was put your clothes inside the hotel room or give for laundry which costs 2

thing i'd change is maybe adding a snack/pool bar open like 4-8:30pm (when the pool closes) - nothing major

the privacy and relaxed atmosphere was fantastic. the pool view of the volcano was breathtaking

beautiful garden and swimming pool, comfy rooms helpful staff and abundant, varied

slow wifi.

good laundry servive

there is a good laundry service too

bedding was nice and i enjoyed the froggy area! laundry service was a bonus

walking distance from groceries, laundry, restaurants and other shops

just worked fine: good location, nice premisses and room, pool for the kids, breakfast included, laundry service

laundry service inexpensive and done in 2 hours, which was great as we were travelling for a month

they do your laundry for a great price and the staff was incredibly

lodges are very spacious and have an amazing view on the rain forest - staff was helpful, laundry is very fast

the laundry service was good but pretty pricey at $5/kg

we didnt eat breakfast there or did our laundry cause there are plenty of cheaper options ins la fortuna

breakfast was included with multiple options

there was an okay breakfast included. and we had the place much to ourselves. so quiet.

wifi worked well

nice roof top bar. parking available in a lot nearby. breakfast was ok.

amazing location. amazing common area. excellent breakfast. hope to be back!

laundry service was good and about the same price as the local laundromats

they will also do laundry for you for a small fee

parking area

great location and breakfast

place in la fortuna with nice rooms, good breakfast, great location and lovely staff

el laundry esta bien, 5$ por kilo

hotel provides laundry for 5

is excellent, staff is friendly & helpful, breakfast is great, daily cleaning of the room, laundry service is

location, breakfast, ac, laundry service and team.. was great

wifi didn't work in my room .my friends told me that wifi worked in their room.

would've been nice to have a guest laundry facility at the property.

the grounds had character and were casual and the pool nice to swim in after sightseeing

secure, easy walk to town, lovely pool and beautiful gardens

swimming pool was out of service.

the best part of our short stay was the breakfast

the breakfast is amazing and you get a free pass to hot springs

free breakfast

great host great location free breakfast free hot springs ud83dude0a

each day the owner makes a different type of delicious gluten-free cake for breakfast - highly recommended

breakfast consisted of a small scrambled egg and one piece of bread

bad breakfast

breakfast was simple but nice

breakfast was poor value with poor coffee and small scrambled egg + toast

breakfast is included but you are not allowed a choice of dishes despite there being items of the

was some noise from within the hotel from the laundry etc but that s due to the room we had (#20)

have laundry - washer and dryer but 25 usd for unlimited load, found it a tad expensive

had the standard room which is located by the laundry room and the kitchen

the staff took care of everything we needed, including doing our laundry

also, they charge a very high price to do the laundry, i would recommend going a few steps down the street to

sorted laundry and transport for us

the laundry service was very fast

also there is a picture of a kitchen on booking

couldn t use anything from the kitchen or microwave

wifi worked perfectly and there was a safe for my belongings

desk manager was excellent at suggesting tours and arranging whatever you needed, he even got our laundry done

i liked the staff, the laundry option, the tour options, the free shuttle bus, and the location

the laundry service is great too albeit

it rained all the time, clothes could not dry (good thing they have good laundry service), it would be usefull

location breakfast laundry service for 3$ per kg lots of lounging area

staff, was mostly friendly, but could never answer my questions regarding local transportation, laundry service

laundry

towels smell a bit gross like laundry you left wet for way too long before drying it

think if someone left all their laundry soggy and damp for days

suggestion i would have is maybe offer a free or cheap way to do laundry

the hotel offered overnight laundry service at a reasonable price

nice plunge pool, helpful staff and good laundry service

we used all the facilities including the laundry service

there was noise of the laundry room behind our room

nice pool with a view of the volcano

they also helped with tours and also laundry

breakfast was good, but go elsewhere for lunch and dinner

wifi didn t work in our rooms, but this was marketed as a place with free wifi (and the

our bed was super creaky but after we mentioned it to staff, they offered a free spa session (it was great)

spa and rooms

there is a laundry service for 2,000 crc per kilo

good value laundry service

nice breakfast

wifi in room, bathroom in bad condition (definitely needs upgrades), too much road noise if room is

showers didn t drain very fast, and the wifi can be very spotty

would be good to offer laundry service proactively

laundry service does not exist anymore (despite what s mentioned on the site), which is annoying

great location, beautiful garden, pool take it!

food at the restaurant for breakfast lunch and dinner

can hear between walls of rooms a little which wasn t a problem as our kids were next door.

good laundry service for 2000 colones per dry kilo

breakfast could be better the water tap in the bathroom was dirty no wifi in the room

good breakfast

front desk clerk was very rude, the wifi did not work in my room (and i tried many ways to make it work), the

lovely refreshing pool that was very underused

laundry services were quick and efficient with shirts nicely folded

very well kept pool and garden area

too breakfast being included was a big bonus and the choice and standard were great we used the pool every day

the wifi was strong and we were able to work from the room

like the breakfast, which is next to the hotel

safe and clean, with an amazing breakfast

the breakfast was good and we enjoyed the private trekking in the

breakfast was perfect

wifi was almost like we didn't have it

the breakfast had many healthy options and was abundant