would be good to offer laundry service proactively

laundry service does not exist anymore (despite what s mentioned on the site), which is annoying

good staff, nice bed and ac. sweet pool. frog pool and caiman were nice extras

food at the restaurant for breakfast lunch and dinner

poor wifi no fridge in the room

in the center of the city with big parking

lots of breakfast options. room is clean with a view into the forest

the food was kind of average, but the breakfast was really good and included.

the breakfast was wonderful

pool was not usable.

included in the price is a 3 hrs guided walk in the morning, unlimited entry to reserve and breakfast

that s also where you can access the wifi

breakfast was not great except the coffee was pretty good.

breakfast buffet was good

grounds are safe and marked, with wifi extending away from reception and room

breakfast too cheap for the price missing indications panels to find paths because big surface of

the pool facility was lovely and the gym was well equipped

wifi in the room out in the balcony was a bit iffy, but otherwise everything was just perfection

jaime (james) is the main bar tender and he has skills

the room was spacious and the private pool is wonderfully relaxing

laundry service sure to get your whites returned grey

nice swimming pool

reviews said the breakfast was great but we found it very basic, and the fruit was laid out with flys all over

pool was great, view beautiful

pool was very nice

wendy also helped us with laundry which was so kind of her

kitchen is very basic, only fit to prepare a simple meal.

the hightlight for our kids was the frog tour

* peaceful private setting * spacious * minimal insects despite open design * well equipped kitchen

had a fantastic stay (including 2 kids of 5 and 8y old) with wendy and her family

the rooms were amazing at night and the natural pool was great!

natural swimming pool/swimming hole

environment, the natural pool and the possibility of walking in the forest of the property

the natural pool was a highlight for me

restaurant and natural pool are some distance away from the main hotel

beautiful gardens, clean and refreshing pool, farm animals and a restaurant

kids spent hours in the pool

the pool was a highlight with the kids and the adults:) all in all an excellent stay for our

big family of monkeys living literally next and above you), in the evening they catched fish for kids to show

i have to nitpick anything, strong wifi in the cabins would be nice to have

very friendly staff, great location, traditional breakfast

hotel had enough parking spaces

the breakfast was quite big, and they were ready to replace the eggs with fruits, for the vegan that i

that said, the wifi was poor, both in ability to connect and in strength

-parking available -wi-if available -owner was nice

the breakfast brought to the room was lovely

reached out to the hosts about how i could make coffee, they let me know that they could bring me breakfast and

room close to pool and laundry services - don t book 433 if you want a peaceful stay

also the music in the trout bar was loud and hard to listen to

river stone fireplaces, waterfalls with all live plants in the bathroom, balconies with hot tubs, etc

the kids loved the park and animals and food was amazing

excellent indoor and balcony jacuzzi, properly heated pool, very private territory and special wooden bracelets

the owner was very friendly and prepared a delicious breakfast

nice location with fresh air in the mountains; good breakfast and helpful staff

the breakfast is very delicious

breakfast was super tasty

there is also very nice garden, we had our breakfast there and it was delicious

too many cow pies on the hiking trails laundry wasn t available for free

so why are you available for kids

wifi only worked in one of the rooms (we had 2 rooms)

pool table

location with amazing surroundings, super nice staff and you can have a drink around the fireplace the food at

hot water even in a mountain accommodation where it was cold outside, no wifi, bed wasn't so

the cabin was spacious, with a well equipped kitchen, table and chairs for seating

no wifi

the wifi was slow and unreliable, maybe due to the location, but other places i stayed seemed to have

no wifi in the room.

were were two families who together had 7 children among us and the kids had so much fun exploring the property

everything that they serve for breakfast is delicious, but i would add more options.

very welcoming staff. kids loved the adorable decorations and gardens. coco was a highlight!

room 112... smelt.. stale air, noisy- next to laundry.

our grandson really enjoyed the pool and the playgrounds lots of outdoor space and a good breakfast

place is a country club in has lots of people and lots of kids and playgrounds

we (our kids, my husband and i) enjoyed the big pool

the cafe at the bar was closed most of the time

breakfast approach

tranquil location on edge of town. fantastic accomodation with wonderful breakfast.

clean place, private parking behind gate for our car,very good breakfast.safe for the night

even the included breakfast is great

room was quiet with covered parking and free on site breakfast the team was extremely helpful and the location

a lovely place. we gave been there with 2 small kids. a great moment.

the pool is incredibly small but we were there during the rainy season anyway.

kids loved the nice playground

time our flight was cancelled twice over christmas and buena vista let us have an exceptionally late check out

the grounds were amazing with a pool, a playground, and a walk through the gardens

they let us do our own laundry, let us hang at the pool all day after checkout as our flight wasn t until

and spacious, even with kitchen, washing machine and dryer so we could do our breakfast and laundry there

we can enjoy swimming pool, terrasse

the view is spectacular and pool was fun

we love to cook simple meal so having a kitchen was awesome, lino the manager and his team were always very kind

the breakfast was delicious and beds were comfortable

are extremely nice and helpful nice and fresh breakfast on own terrace big garden to play for the kids only 15

they made us breakfast and took us to the airport at 5am : ) will definitely be staying here in the future

also, breakfast was served to the room and we were able to to enjoy it sitting in the balcony

great breakfast also included

swimming pool available (didn't have time to go , though)

huge, very clean, quiet, good wifi, parking, simple kitchen facilities

property; microwave, refrigerator, and stocked coffee maker in room; good wifi; helpful & friendly staff; decent

wifi worked the majority of the time, but was quite slow and sometimes cut out

parking lot was big and extremely secure

secured private parking

comfy pillows, excellent breakfast, and friendly staff

location, breakfast, secure parking. carolina is such a kind person!

very limited secure parking

location, breakfast, secure parking. carolina is such a kind person!

staff, very nice breakfast, large clean and comfortable rooms

very secure and good breakfast to start the day

breakfast was an option of white bread toast and butter/jam or cereal

the breakfast was the same every day

the hotel is quiet and wifi strong for working remotely

close to everything laundry next street over, many restaurants available, great shopping.

while they don't offer laundry at the inn, there is a laundry service 1 block away.

wifi in room

wifi is not very strong in the rooms

wifi reception was very patchy.

wifi didn t really work, shower wasn t strong or warm enough

breakfast was very simple but that is what i expected

the room was lovely very spacious and breakfast was great!

family room was great for older kids—spiral staircase would be unsafe for younger kids but fine for 10 and

the breakfast was okey, but no rice and beans the room had good wifi and good shower

for a bit extra money, they did my laundry - perfect for a backpacker like me :) so if you searching for a nice

we also enjoyed the free breakfast

just wish we could have stayed to enjoy the breakfast

wifi was very quick

delicious breakfast, clean and comfortable rooms

friendly staff who did my laundry for free !

close to airport, lovely owners, great breakfast!

parking was inside of the property

, but despite the very late hour there still was a free shuttle to pick us up from the airport

lovely breakfast and shuttle from airport included.

provided conflicting information regarding the price of shuttle, laundry and other services

nice little pool which the kids enjoyed

better bed mattress. wifi that hits furthest room from the router.

the garden with pool is a beautiful and well-kept jungle

hotel didn t offer wifi and the staff, although friendly, didn t have connection with poas volcano facilities

laundry came back folded and

laundry facilities which was main reason we chose this hotel, however upon arrival, this turned out

stay here frequently because the staff is always friendly, the rooms are clean, and the airport shuttle/ free

the wifi was great and the rooms were clean and comfortable

tourists but that in itself was quite nice and refreshing - the staff were mega friendly - the kids loved the

spa treatment was rushed and not lux, dining staff picked up cutlery not from the stems but from

extremely friendly staff and the bed was comfortable. really enjoyed the breakfast too

i liked the friendliness of the staff, the rooms, the location, and the breakfast!

location, such lovely ladies they are so kind and happy to help, breakfast was excellent we were full up every

breakfast sandwich was very good

great breakfast, beds were fairly comfortable

breakfast outstanding. staff very helpful

they allow guests in your room. breakfast was included in the price and it tasted good.

the breakfast was also good

breakfast was quite modest and traffic noise was hard.

pour wifi and no air conditioning

pool, close to the airport, clean room

but restaurant, a shop and a bar very close to the hotel

the air conditioning and wifi worked great and we loved the breakfast in the morning

loved the courtyard with the pool. and staff was very nice. the fruit at breakfast was wonderful

have their own restaurant and bar on site

beautiful hotel , nice clean rooms, private parking, nice breakfast!

smelled musty, wifi was horrible, no hot water the night i arrived

the included breakfast was good

there is also a pool and a common area with some board games and chill music

sergio was incredibly kind and helpful during check-in and handled the busy bar and restaurant solo like a pro

a bar would have been nice plus a room to do laundry

laundry room

having laundry facilities (washer & dryer) was very nice

bonus was the coin operated laundry so we could was our sweaty dirty clothes from our stay at manuel

some of our luggage for us during the week we were in osa and we could make use of the hotel s laundry and

was great, communication was amazing and we were able to get an early check in

wifi was fine and the room was overall clean

fast, reliable wifi

wifi worked fine

the room i got is next to the laundry room, so there was some noise.

location to airport, shuttle, laundry, good food, clean place, great helpful staff

much parfums and smells of chemicals please use fragrance free products to clean and do laundry

could used a laundry room for hotel guests

wifi is available in the common areas but the signal is poor in the room (505)

needed to go to another building for cash when i had to do my laundry.

ability to do your own laundry

great location, nice pool, complimentary breakfast, laundry room, nice beds

, good coffee, laundry and luggage storage services

shuttle btw airport and hotel just outside terminal to the right; atm in casino next door; laundry-takes american

other guests even came up to us and sympathized as the kids were wandering around trying to find something to

exactly what we needed for a hotel next to the airport. free shuttle aswell.

small parking befor the hotel (although you may use citymall's parking)

but there are no kettle in the room, no bathrobe or slippers, and you have to pay for the wifi (

room service was exceptionally bad

laundry facilities were out of order

the food was amazing, the bed and room was lovely and they even had free laundry, which was so amazing as the

the self-service laundry located upstairs was extremely noisy throughout the night, including at approximately

there is a free laundry area as well

laundry machines were free and in excellent condition

free laundry. the beds were comfortable and nice.

pool & laundry facilities were inoperable very noisy housekeepers talking loudly as they cleaned

i love having the use of the laundry facilities at the end of our trip.

expected the laundry room to be more than just 1 washer and dryer but it got the job done.

free shuttle, nice linen, friendly staff, free laundry and coffee. what more can one need :)

hotel claims to be pet friendly, which is not at all true

we were there on easter and they had activities for the kids, dj at the pool, great drinks

shower, the cleaning lady and bellhops, the view of the mountains, shuttle services, safety

there was really no difference between the kids pool and the bigger pool, kids everywhere!

the room service took a long time to arrive

hotel is brand new, beautiful amenities, restaurant, and the gym is on point for a short term stay

attention to our dietary need (gluten, egg and dairy free) for breakfast and dinner

breakfast eggs

improve breakfast options

brand new, clean, very well located, with an amazing complimentary breakfast, a cute pool, and nice shops and

great place. will be back for sure. rooms weee great and so was breakfast

very convenient to head to the airport and they also offer the shuttle service

free water, gym, scrambled eggs, staff

the wifi didn't work, but it didn't matter for one night

very clean, delicious breakfast, great location by the airport

great for us because of proximity of the conference venue next to it and automercado, pharmarcy, laundry place

clean facilities, incredibly friendly and helpful staff, good air conditioning and wifi connection, and very

were definitely the most pet friendly hotel so far which was great

let's say efficient enough but there is also a nice clean pool for your kids to cool off if necessary

my kids loved the hotel cats

being close to airport on departure and the staff arranging transportation, the great job of laundry and the

food at the restaurant was marvelous and the free breakfast ample

i really liked the onsite restaurant and the local breakfast with amazing fruit that was included in the meal

kids loved the jungle location.

breakfast was really enjoyable

staff super accommodating. beautiful property. lovely pool and room

wifi was a little bit weak

first stop off from the flight with young kids

our room was on the ground floor with a small terrace overlooking the gardens/pool

cold swimming pool meant that we didn't use the pool.

great peaceful garden and fab. very clean bungalow . super fast wifi

beautiful gardens with pool in a quiet and peaceful setting

lovely landscaped grounds. super breakfast. spacious room.

kids loved the pool

free parking and nice restaurant within walking distance

laundry service, reasonably clean rooms

for our flight- restaurant, coffee in the room, hot water, ac, airport shuttle, gated access, parking, efficient

it was extremely nice to have a swimming pool

the shuttle service is excellent

thing but we were traveling with 4 kids and they were so grouchy and upset

the hotel grounds are beautiful, the pool is nice, and the included breakfast was delicious

was beautifull, there is very nice swimming pool, breakfast was delicious, personal was very very kindly and

their web site touts four bars but actually only has one working bar and

excellent breakfast included

lovely pool

provided a laundry service in a very short space of time

give kids a credit to do their best, but they need more experiance on customer service, they are just

coziness of the hotel. pet friendly!

lovely secluded garden with spacious rooms, swimming pool and a fabulous breakfast.

kids loved having the pool room table at the back

plenty of parking

we travelled with our extended family of 15 which included 7 kids of all ages

wifi i was very poor in room 11 - i was overcharged from what booking

the property offers private, secure on-site parking

to my room by a very friendly guy who spoke very good english, my sister left her purse at breakfast and a lady

oh yes, laundry bag $25 every other hotel we stayed was $10

alejandro one of the owners and staff in the restaurant was- helpful, fun and always available laundry is on

easy place to be with kids

our kids had a great time, and my mom recommends to try message

the kids rated the nachos in the restaurant the best in our trip