no laundry

the place also has a very nice pool

was niether wifi nor cellular internet for almost all our stay

parking tight. shower was adequate. pricey for what you receive.

breakfast lady wasn't very friendly. no hot water.

the hotel has a 2-3 hour laundry service with very reasonable prices, which is of great value as any in-room,

i had some laundry done and it came back a bit damp which was annoying as coat a lot of money.

bryan showed us to our 2 bedroom villa with a plunge pool

food is basic , our room was delivered 2 hours late and the lights , wifi and sinks were not working

pool was out of service

laundry service is available

good laundry service too

the hotel also provides laundry service for a reasonable fee

they also offer laundry service - which could be great help when getting soaked in a rain shower out at arenal

and there is a great laundry service, you can bring and pick up the laundry on the same day for a very small

wifi wasn t great in our room, shower wouldn t work at random times throughout the day and if

oh yes, laundry bag $25 every other hotel we stayed was $10

alejandro one of the owners and staff in the restaurant was- helpful, fun and always available laundry is on

our kids had a great time, and my mom recommends to try message

it was a highlight of the trip for my kids

so friendly, and wonderful amenities at the hotel: good restaurant, walks, hot springs, pool, night hikes, etc

the only thing i could criticise is that breakfast wasn't included!

breakfast was lovely the location of the breakfast was beautiful. bed and room were great

breakfast you can choose

breakfast was not included.

it's outside of la fortuna noise and rooms are very nice. breakfast and personnel are very nice.

they have a great pool

the breakfast was the best we had during our 5 day stay in la fortuna

the breakfast could have been more varied.

very good service, for example they offered us ice for the drinks, leave the baggage and use the pool even

family run property with a beautiful garden and pool

we booked lots of tours through them and they also helped us with laundry and booking taxis

your laundry can be done for you at $5 per kg, received mine the same day

laundry service came in handy and the location is ideal for tours and restaurants

they even returned money that they found in our laundry

the rooms were clean and spacious, the provided breakfast was delicious, the laundry service was easy and

the reasoning from the hotel was put your clothes inside the hotel room or give for laundry which costs 2

this might be challenging when it rains or for families with kids

the pool was sparkling clean and heated

beautiful garden and swimming pool, comfy rooms helpful staff and abundant, varied breakfast

the pool area, parking and breakfast are all great

lodges are very spacious and have an amazing view on the rain forest - staff was helpful, laundry is very fast

they do your laundry for a great price and the staff was incredibly

laundry service inexpensive and done in 2 hours, which was great as we were travelling for a month

we didnt eat breakfast there or did our laundry cause there are plenty of cheaper options ins la fortuna

the laundry service was good but pretty pricey at $5/kg

we were not informed ahead, that the prices for breakfast and laundry didn t include the 13% tax, they were

kitchen with a huge fridge so perfect for cooking and a terrace which is nice to take your breakfast

kitchen is big and clean, the room was spacious, big tv, fan and air conditioning, good bathroom

the place has a pool, delicious breakfast and kind and helpful staff- we asked them for recommendations and

welcome, kitchen facilities very handy, good breakfast in the garden, away from the town

came everyday and even did our laundry

15 walk to city, no fridge, stains after laundry service

there is a laundry service and the place is quiet and peaceful

wifi was good

place was very relaxing and calm, you should expect some activities during the afternoon such as gym/dancing

good laundry servive

walking distance from groceries, laundry, restaurants and other shops

just worked fine: good location, nice premisses and room, pool for the kids, breakfast included, laundry service

especially alison the receptionist always very friendly she went the extra mile to help us with laundry, advice

laundry service was also very quick

they also helped with tours and also laundry

the wifi was a little spotty.

loved the grounds, pool, people who worked there, room, excellent food and room service!

the pool tiles could use a facelift

the spa is fabulous; the room is entirely open to the jungle

laundry service was good and about the same price as the local laundromats

they will also do laundry for you for a small fee

not a real dislike but it would have beneficial to have some fruit for breakfast.

the breakfast was really good and the owners were so lovely

spacius room with fully equippt kitchen. . cloce to the center and quiet. can recommend.

location, breakfast, ac, laundry service and team.. was great

hotel provides laundry for 5

el laundry esta bien, 5$ por kilo

is excellent, staff is friendly & helpful, breakfast is great, daily cleaning of the room, laundry service is

breakfast was very good and the waiters were very friendly

free breakfast

each day the owner makes a different type of delicious gluten-free cake for breakfast - highly recommended

great host great location free breakfast free hot springs ud83dude0a

the breakfast is amazing and you get a free pass to hot springs

good breakfast served at the bar in front of the street

breakfast was simple but nice

breakfast consisted of a small scrambled egg and one piece of bread

bad breakfast

breakfast is included but you are not allowed a choice of dishes despite there being items of the

the kitchen was dark and dirty with a charge to use the gas cooker

breakfast pet friendly walking distance to la fortuna downtown

large terrace area very pleasant area to sit, with a bar and lots of open and sheltered sitting areas

the dining area downstairs was also well kept and a delicious breakfast was served daily

great wifi connection and a fantastic terrasse zits a bar overlooking the volcano

can get laundry done

efficient laundry service

laundry services were available, too

the breakfast is very nice too

the swimming pool was very comfortable and we would definitely

we gave our clothes for the laundry and they just ruined my short that became red

was pretty disappointed with how expensive the laundry service was

you want to do laundry then you need to write everything down on a paper

the hot tub was lovely, and wifi was great (we work remote)

the grounds are beautifully kept, the rooms are very comfortable and spacious and the breakfast was delicious

sorted laundry and transport for us

the laundry service was very fast

couldn t use anything from the kitchen or microwave

location, good kitchen appliances and very clean

frumpy furniture, kitchen in room cannot be used, noise from street

also, they charge a very high price to do the laundry, i would recommend going a few steps down the street to

in the night it was quite noisy, probably because of the laundry/washing machines

have laundry - washer and dryer but 25 usd for unlimited load, found it a tad expensive

they have a board outside the reception area with their recommendations in the area as well as laundry service

location , close to all restaurants , shops , laundry

staff, clean rooms and bathrooms, great breakfast and super helpful with booking a tour and laundry

the laundry service is great too albeit

i think they may be effected by any laundry

it rained all the time, clothes could not dry (good thing they have good laundry service), it would be usefull

location breakfast laundry service for 3$ per kg lots of lounging area

suggestion i would have is maybe offer a free or cheap way to do laundry

services proposed like laundry (9$) and the food is proportionally a bit expensive compared to what you would

there was no laundry equipment like a washer & dryer

staff, was mostly friendly, but could never answer my questions regarding local transportation, laundry service

think if someone left all their laundry soggy and damp for days

there was noise of the laundry room behind our room

we used all the facilities including the laundry service

nice plunge pool, helpful staff and good laundry service

the hotel offered overnight laundry service at a reasonable price

during the free breakfast, we were able to inquire at the front desk about various activities and transport

would've been nice to have a guest laundry facility at the property.

the grounds had character and were casual and the pool nice to swim in after sightseeing

location so tranquil and beautiful breakfast every morning was delicious and plentiful the lady who cooked the

kids loved the pool and the wildlife

swimming pool was out of service.

good laundry service for 2000 colones per dry kilo

breakfast is good, and the staff were very pleasant

very friendly and helpful staff and delicious (hearty) breakfast

good wifi

no wifi in the rooms. wifi in the pool area was poor.

good value laundry service

there is a laundry service for 2,000 crc per kilo

amazing breakfast as well

the main road is pretty close and noisy. the wifi was not working in our bungalow (no 4)

wifi in the cabin was not the best, but at reception worked perfectly

the place needs room service

the restaurant made a wonderful breakfast, fresh, not buffet, and in the evenings a very nice dinner

breakfast was perfect

the breakfast was repetitive every day but there were three options to pick from

breakfast was amazing

laundry services were quick and efficient with shirts nicely folded

the parking lot was full

like the breakfast, which is next to the hotel

the wifi is weak. unable to connect in my room. better coverage is in their office.

very well kept pool and garden area

i love that they have free parking and laundry

we were also able to do laundry which was a bonus

there is the laundry room available for guests

the place has excellent facilities, including a shared kitchen and laundry area

friendly helpful staff, the beautiful jungle garden, the fantastic breakfasts, the kitchen and laundry

used the laundry service, which was very expensive and not good

towels & some blankets had a musty odor freshening up laundry would improve the experience

we took advantage of the onsite laundry service and were very thankful to have clean clothes

laundry service was quite pricey at $7/kg

issue was we paid for laundry service and clothes were delivered back still damp

price too high for what we expected. no accessible laundry facility.

there s two jacuzzi pools and a pool

restaurant and bar staff were excellent, especially esteban

it's a very nice place, excellent location, wonderful views, nice pool area, very clean, well maintained, huge

breakfast, friendly staff, parking place, nice view to arenal volcano

grounds, lovely staff, wonderful hike on the property, nice rooms and beds, nice pool area, delicious breakfast

location, spotlessly clean and comfortable rooms, great breakfast selection, really helpful staff

wifi was terrible in the room. small ants in the room.

each morning we ate an absolutely abundant and delicious breakfast with arenal watching over us

the swim up bar is so handy

room had a kitchen but did not use it

from great housing service to dinner and breakfast served in time that suited our plans and even washing our

breakfast and evening were delicious

we had breakfast every morning by the pool and hearing the birds sing

a small true paradise with comfortable newly renovated cabins and great common areas (even a pool)

was great-breakfast was delightful, -they cleaned our rooms and did laundry

ladies who served breakfast were friendly, they served a nice breakfast or helped us with some laundry, but

dispenser , would again expect slightly higher standard such as shampoo also to be included -no laundry service

loved the pool, the free breakfast was outstanding, the coffee was the best i had while in costa rica

parking area and our shower area did not drain and flooded the whole bathroom and made it very

free laundry! free international calls! free yoga! breakfast in villa is free!

laundry service was as expected in a 5* hotel, which is in my view too pricey, and per item

the included breakfast was delicious with lots of options

bed, great staff, beautiful view and adults only

the view of the suite on the 2nd floor was blocked by a parking lot.

providing a very reasonably priced laundry they required you to drop and collect the items from reception

the spa was exceptional and very relaxing, but a bit

staff tried to upsell us at breakfast, which was included with our stay

we saw a toucan at the hot springs and the birds at breakfast were beautiful

both restaurants were good (free breakfast was great

laundry facilities

room was close to the laundry room

will definitely come back again, hoping there's laundry services in the future

when we were on our patio we had a view of laundry bags and garbage

no self laundry facilities and it would be very helpful if you are out entire day in the wet muddy

taxi into town was quite expensive and laundry took over 24 hours to come back and a lot of

staff was friendly, helpful , a late request for laundry return and they made that happen

a little short - no gym and self operated laundry

laundry was very expensive, sliding door in room 231 didn t close or lock fluidly, massages were

the hot spring pool was so relaxing and the food was amazing

not working properly and unfortunately we did not figure that out prior to starting a load of laundry, however

more loungers by the pool for the number of guests.

hotel with a buffet breakfast

great breakfast

we forgot to try the pizza; and the hot tub/spa wasn t warm

laundry services were ok 5

beautiful pool area. great view of volcano from room.

beautiful grounds, amazing staff and breakfast was wonderful

wifi is quite slow in the rooms

wifi was intermitten. arenal is difficult to get to. on-property meals can be expensive.

laundry service was also exceptional

we were able to do a small laundry, still very expensive but also very helpful

also, we found a worm centipede in our dirty laundry bag that we kept on the floor in the corner

the laundry is really expansive (2$ per article

no i m site laundry service

small touches like free laundry, free snacks at the mini bar make you feel truly welcome at a place that s

the free laundry and free calls gave it a plus

loved the laundry service and the hammock on our patio

was on point, private pool was amazing, room service and laundry very much appreciated, restaurants were

you could choose between room service or 2 other restaurants and each were amazing

includes free mini bar and laundry service

the spa is a must while you re there

back to the hotel to unwind in the pools or thermal springs or have a pampering in the spa - every day memorable

plunge pool and deck were moderately exposed to the walking paths.

the new spring water pools (multiple hot pools and one cold pool) in the nayara tented camps section is a must

the free laundry services and mini bar items are a nice touch as well

the laundry service was free of charge and it was very good and quick

of time they could let us know about complimentary laundry and binocular rentals

the room is beautiful, clean, and the deck with private hot spring pool is wonderful

the pools are gorgeous and the restaurants tasty and fairly priced

use a washer and dryer on the premises for guests to do own wash instead of having to rely on laundry service

the swim up bar had nice warm pools

parently it s great) not much the hotel could do about that though;) strangely the hotel wifi blocks whatsapp

i did the massage at the spa and it was out of this world

also they don't have a children's menu, my kids both got chicken dinners and that was undercooked as well

paid to have laundry done and it was returned promptly and neatly folded, however both myself and my partner

the multiple pools, spa, meditation platform and gym were all fantastic

-> breakfast was very good and copious -> free mini bar with sangria, kombucha, even beers

pool and swim up pool spa was amazing yoga and meditation centre were lovely jaranita bar was fun breakfast was

there was anything to improve i would recommend the room service menu

additionally they offered laundry service for my muddied and wet clothes from rafting

were either not fresh or stored somewhere for a long time (lacked characteristic smell of a fresh laundry),

room to have an outdated early 2000s tv that was broken and similar to a jank motel and the paid laundry service

is nice, the rooms have a nice view, they were spacious and quiet, great parking space, quick laundry service

pillow cases and towels he said we had to wait until the next day as there was a problem with the laundry

laundry is very expensive - it s better to bring to la fortuna via $3 uber ride and pay by the

the room was next to laundry room for the whole facility with lots of noise with no view

came to this paradise 20 years ago for our honeymoon, and always wanted to come back with our kids

i loved the convenience of parking the car just outside the villa

the breakfast was a huge buffet which my kids looked forward to every morning

of outdoor activities meant plenty of dirty clothes so we were very pleased with the guests laundry room

we made good use of the free self-service laundry

everything (except the coffe capsule in the room and the laundry) was extra

facilities on site. free laundry. friendly and helpful staff. very organised.

restaurant menus, laundry, ice machines, how and when you could order room service, activities (and what you

the laundry service cleaned my white t-shirt s which turned light grey and the fabric lost its

i can bring with the amazing staff and service, the room is super clear, room service until 10pm which is almost

the thermal pools are fairly small, their were enough that we had the a pool to ourselves the majority of the

we enjoyed room service with the volcano

biggest complaint is there was no where to purchase a beverage other than the bar, room service, or the mini

the price for laundry is pretty extreme

there was no wifi in the room

need more restrooms where the bar and the ponds are.

we had to return the pool towels back to the front desk at checkout

there is no wifi in the rooms, only at restaurant and reception area.

bungalow was next to the laundry room, so the transit of cleaning staff and maintenance, made our room feel not

the hotel also offered to do our laundry for free, which is pretty unheard of

t ask them to do your laundry

there were some bleach stains on our clothes after laundry we had done in house

laundry was a dollar an item so we went into town to find service

the personnel was very friendly and we had the opportunity to use a laundry service (4 $ per kg) - we were very

the breakfast was delicious, my room had a view of the volcano, and it s close driving distance to

that was very gracious of them since i hadn t paid for a larger room with kitchen facilities

free allocated parking space and easy walk to the cabins

breakfast was a continental style buffet breakfast, with some north american and costa rican items

breakfast, location, rooms, service were all excellent!!

tried to get rid of them very bad internet, you won t be able to work/video call no swimming pool

water in the shower lasted only a few minutes & wifi was really really bad

the view was amazing, hotel had a pool, very big rooms in the lodge

staff helped me with figuring out how to pay parking ticket i got in town

thanks to eisel, the lady managing the place, always ready to help with everything i needed, from laundry, to

very nice pool area, rooms were spacious, very friendly staff, workable wifi, and the included breakfast was

breakfast was really good and the attention from the staff was excellent

the pool is also very awesome and includes a waterfall and hang out area

the rooms are spacious and comfortable with in-unit ac and a parking spot nearby