the reasoning from the hotel was put your clothes inside the hotel room or give for laundry which costs 2

the pool was sparkling clean and heated

this place is impeccably clean, breakfast is fresh, and the staff is friendly and always available to help

wifi wasn't useable on our unit. we had to go to office to use.

wifi was poor and kept dropping my phone constantly

just worked fine: good location, nice premisses and room, pool for the kids, breakfast included, laundry service

walking distance from groceries, laundry, restaurants and other shops

laundry service was also very quick

especially alison the receptionist always very friendly she went the extra mile to help us with laundry, advice

good laundry servive

the breakfast is amazing and you get a free pass to hot springs

free breakfast

great host great location free breakfast free hot springs ud83dude0a

each day the owner makes a different type of delicious gluten-free cake for breakfast - highly recommended

good breakfast served at the bar in front of the street

breakfast was simple but nice

bad breakfast

breakfast is included but you are not allowed a choice of dishes despite there being items of the

breakfast consisted of a small scrambled egg and one piece of bread

hotel provides laundry for 5

el laundry esta bien, 5$ por kilo

is excellent, staff is friendly & helpful, breakfast is great, daily cleaning of the room, laundry service is

location, breakfast, ac, laundry service and team.. was great

good wifi

they will also do laundry for you for a small fee

laundry service was good and about the same price as the local laundromats

i really appreciated to have the breakfast included

very clean and functional room, very very nice staff the even dried our shoes ud83eudd17 perfect breakfast this

air conditioner and wifi work

15 walk to city, no fridge, stains after laundry service

there is a laundry service and the place is quiet and peaceful

came everyday and even did our laundry

my kids enjoyed feeding the fish in the pond and playing on the swing

my kids enjoyed the pond and swing on the property

the laundry service was very fast

sorted laundry and transport for us

couldn t use anything from the kitchen or microwave

good and clean bathroom,if you book directly it is very nice and you can use their common kitchen otherwise pay

one staff member was a bit grumpy and lots of rules to follow when using the kitchen.

was a bunch of kids yelling and making noice during the night but everything else was pretty good

free secure parking

there was a nice terrace with a bar although we did not use it

the bar at the 3th floor is great, good music and food and very nice view

location is good. the price i paid was value for money. wifi was decent.

they have a board outside the reception area with their recommendations in the area as well as laundry service

was some noise from within the hotel from the laundry etc but that s due to the room we had (#20)

laundry service right across the street

have laundry - washer and dryer but 25 usd for unlimited load, found it a tad expensive

fortuna lodge has a great location, close to shops, restaurants , laundry and activities

the laundry service is great too albeit

staff, clean rooms and bathrooms, great breakfast and super helpful with booking a tour and laundry

desk manager was excellent at suggesting tours and arranging whatever you needed, he even got our laundry done

it rained all the time, clothes could not dry (good thing they have good laundry service), it would be usefull

i think they may be effected by any laundry

suggestion i would have is maybe offer a free or cheap way to do laundry

services proposed like laundry (9$) and the food is proportionally a bit expensive compared to what you would

think if someone left all their laundry soggy and damp for days

staff, was mostly friendly, but could never answer my questions regarding local transportation, laundry service

towels smell a bit gross like laundry you left wet for way too long before drying it

there was noise of the laundry room behind our room

we used all the facilities including the laundry service

nice plunge pool, helpful staff and good laundry service

the hotel offered overnight laundry service at a reasonable price

minute walk from the town unbelievable value for money extremely helpful staff fabulous breakfast beautiful lit

laundry service inexpensive and done in 2 hours, which was great as we were travelling for a month

we didnt eat breakfast there or did our laundry cause there are plenty of cheaper options ins la fortuna

the laundry service was good but pretty pricey at $5/kg

they do your laundry for a great price and the staff was incredibly

lodges are very spacious and have an amazing view on the rain forest - staff was helpful, laundry is very fast

the hotel also provides laundry service for a reasonable fee

we also use the laundry service

they also offer laundry service - which could be great help when getting soaked in a rain shower out at arenal

and there is a great laundry service, you can bring and pick up the laundry on the same day for a very small

good laundry service too

the breakfast was also great and a very nice touch each morning

breakfast was not included.

wonderful hotel with beautiful garden and a view on arenal volcano. very good breakfast.

breakfast buffet could be improved.

breakfast you can choose

your laundry can be done for you at $5 per kg, received mine the same day

the rooms were clean and spacious, the provided breakfast was delicious, the laundry service was easy and

they even returned money that they found in our laundry

laundry service came in handy and the location is ideal for tours and restaurants

we booked lots of tours through them and they also helped us with laundry and booking taxis

family run property with a beautiful garden and pool

fantastic staff, so very kind, nice rooms , great pool, great breakfast, there's a kitchen you can use for

fantastic staff, so very kind, nice rooms , great pool, great breakfast, there's a kitchen you can use for

garden, the pool, the breakfast outside in the garden

in the morning we had breakfast outside in a

would've been nice to have a guest laundry facility at the property.

breakfast buffet

swimming pool was out of service.

the pool is excellent

breakfast was amazing, and very filling, the crew was very professional and friendly, and the rooms

good value laundry service

there is a laundry service for 2,000 crc per kilo

good parking next to the rooms

liked the breakfast

showers didn t drain very fast, and the wifi can be very spotty

we were not informed ahead, that the prices for breakfast and laundry didn t include the 13% tax, they were

great kitchen to share

large common area and kitchen with many appliances

comfy bed, hot showers strong wifi, clean and spacious shared kitchen area

the wifi is good, we had 2 bedrooms and a kitchen and living room, enough space for the 5 of us

they also helped with tours and also laundry

amazing pool bar food and happy hour deal, well kept rooms with good facilities and we loved the individual

is a luxury stay with a super swimming pool and several volcanic water hot tubs to relax in

good breakfast

wifi didn t work in our rooms, but this was marketed as a place with free wifi (and the

you want to do laundry then you need to write everything down on a paper

was pretty disappointed with how expensive the laundry service was

we gave our clothes for the laundry and they just ruined my short that became red

we stayed in a deluxe bungalow with spa bath and were so happy we paid extra for the spa bath

finally, free parking

laundry services were available, too

can get laundry done

efficient laundry service

good facility with excellent breakfast

rooms big, quiet and clean. plenty of parking space. good service. well maintained.

laundry services were quick and efficient with shirts nicely folded

wifi was not available in the room, only outside

the wifi is weak. unable to connect in my room. better coverage is in their office.

the breakfast was very good with so many options, fast wifi and great service

great breakfast included

good laundry service for 2000 colones per dry kilo

the breakfast was good with different kind of options

was good, lots of space around the lodges, peaceful, rooms clean, nice pool, birds in the morning at breakfast

has a pool

people were really nice, two rooms close but separated good with the kids

there is the laundry room available for guests

we were also able to do laundry which was a bonus

also the lounge, common kitchen and laundry was useful and nice

the food was fantastic, the rooms are clean and the free laundry room was a real bonus for us

the staff was amazing, the free laundry was a blessing

towels & some blankets had a musty odor freshening up laundry would improve the experience

the laundry service is overpriced, and much of our clothes came back damp or wet

we took advantage of the onsite laundry service and were very thankful to have clean clothes

laundry service was quite pricey at $7/kg

only accepts cash and they no longer offer breakfast or laundry services

price too high for what we expected. no accessible laundry facility.

staff were really friendly and there was plenty of parking

there s two jacuzzi pools and a pool

great anf helpful staff. good breakfast.

parking was included along with the reception had plenty of tour info

wifi wasn t great in our room, shower wouldn t work at random times throughout the day and if

genuinely good food, location near activities, staff were friendly and helpful, and our little kids had fun

the wifi in the room could work better.

the swim up bar is so handy

lovely pool area, facilities good, rooms good size and beautiful gardens.

so close to arenal it was like standing next to an ancient ancestor- we felt at peace in this space

breakfast was amazing

the breakfast was repetitive every day but there were three options to pick from

safe and clean, with an amazing breakfast

the place needs room service

location was right next to the arenal waterfall. breakfast as decent, wifi in the room was good.

was great-breakfast was delightful, -they cleaned our rooms and did laundry

dispenser , would again expect slightly higher standard such as shampoo also to be included -no laundry service

ladies who served breakfast were friendly, they served a nice breakfast or helped us with some laundry, but

enjoyed our stay here, highlights included the view of the volcanos from the breakfast/main pool area, included

breakfast was very good

free laundry! free international calls! free yoga! breakfast in villa is free!

laundry service was as expected in a 5* hotel, which is in my view too pricey, and per item

very clean, greta pool side service

the included breakfast was delicious with lots of options

the gym was outdated and needed upgrading.

providing a very reasonably priced laundry they required you to drop and collect the items from reception

wifi wasn t working for 2 days

from the beautiful grounds and hot springs, to the super nice staff and delicious food at the bar and restaurant

both restaurants were good (free breakfast was great

they are well suited for kids

when we were on our patio we had a view of laundry bags and garbage

room was close to the laundry room

no self laundry facilities and it would be very helpful if you are out entire day in the wet muddy

small things like no welcome drinks, if you want laundry service you have to take it and collect it yourself,

the cost of the laundry service. we ended up going into town for a much better price.

a little short - no gym and self operated laundry

staff was friendly, helpful , a late request for laundry return and they made that happen

laundry was very expensive, sliding door in room 231 didn t close or lock fluidly, massages were

taxi into town was quite expensive and laundry took over 24 hours to come back and a lot of

the spa was absolutely amazing and all the employees were cheerful and kind

not working properly and unfortunately we did not figure that out prior to starting a load of laundry, however

we came to hotel an hour early - they gave us early check in

i wish the kitchen area had a full size refrigerator as there is room for one.

loved they had free room service from the restaurant, the arugula and prosciutto pizza was incredible

we were family five with kids and this should be better organized as we paid extra to hotel for service

laundry services were ok 5

the breakfast with the fresh smoothies were a treat

wifi connection in our room

thermal springs pool with sushi bar and drinks

my kids had room to run and play

also, we found a worm centipede in our dirty laundry bag that we kept on the floor in the corner

we were able to do a small laundry, still very expensive but also very helpful

the laundry is really expansive (2$ per article

no i m site laundry service

laundry service was also exceptional

was on point, private pool was amazing, room service and laundry very much appreciated, restaurants were

small touches like free laundry, free snacks at the mini bar make you feel truly welcome at a place that s

loved the laundry service and the hammock on our patio

the free laundry and free calls gave it a plus

was great from the moment of check in to the great fabulous villa to the delicious sushi bar to the amazing

includes free mini bar and laundry service

the breakfast was plentiful and served with care

we loved the room with the outdoor shower and private plunge pool on the front porch

electricity to gym out one night at 5p low on towels at hot springs in early

spa was amazing

the laundry service was free of charge and it was very good and quick

the free laundry services and mini bar items are a nice touch as well

of time they could let us know about complimentary laundry and binocular rentals

nayara had many quiet areas on the property to relax, dip in springs, or a lap pool

unique place to stay and everything has been arranged for your comfort, very kids friendly staff, very good food

use a washer and dryer on the premises for guests to do own wash instead of having to rely on laundry service

was excellent for kids and family

parently it s great) not much the hotel could do about that though;) strangely the hotel wifi blocks whatsapp

might have to take a golf cart shuttle from the front office (parking lot) to the room.

breakfast was exceptional; my tuna crudo lunch and mahi mahi dinner were excellent

additionally they offered laundry service for my muddied and wet clothes from rafting

pillow cases and towels he said we had to wait until the next day as there was a problem with the laundry

were either not fresh or stored somewhere for a long time (lacked characteristic smell of a fresh laundry),

laundry service onsite was quick and affordable (though i found a bleach spot on a new pair of

room to have an outdated early 2000s tv that was broken and similar to a jank motel and the paid laundry service

paid to have laundry done and it was returned promptly and neatly folded, however both myself and my partner

pool and swim up pool spa was amazing yoga and meditation centre were lovely jaranita bar was fun breakfast was

we also very much enjoyed the pool areas and in particular the swim up bar in the hot pool which is an excellent

hilly but you can call reception and golf buggy s take you anywhere, at the drop of a hat - the wifi is

definitiy check out the easy hiking trail and the on site gym

no laundry

amazing views from the pool

cold water in the pool

the place also has a very nice pool

great pool, great staff

laundry is very expensive - it s better to bring to la fortuna via $3 uber ride and pay by the

the room was next to laundry room for the whole facility with lots of noise with no view

i loved the convenience of parking the car just outside the villa

the breakfast was a huge buffet which my kids looked forward to every morning

after us, while we were seated till 3 exactly because our room wasn't ready though i had 2 kids with me

restaurant menus, laundry, ice machines, how and when you could order room service, activities (and what you

of outdoor activities meant plenty of dirty clothes so we were very pleased with the guests laundry room

they take excellent care of their guests, of safety, cleanliness, and loved having the onsite laundry and shoe

everything (except the coffe capsule in the room and the laundry) was extra

loved everything even doing laundry ud83dude0a

the price for laundry is pretty extreme

wifi does not work in the room.

the tours attached to the property were great! the hot springs and spa were also amazing!

no wifi on the rooms. thermas pool dirty and not warm enough.

wifi only worked in 1 room, we had

bungalow was next to the laundry room, so the transit of cleaning staff and maintenance, made our room feel not

laundry was a dollar an item so we went into town to find service

t ask them to do your laundry

the hotel also offered to do our laundry for free, which is pretty unheard of

there were some bleach stains on our clothes after laundry we had done in house

the laundry service cleaned my white t-shirt s which turned light grey and the fabric lost its

breakfast was great. rooms were spacious and grounds were beautiful!

the thermal pools are fairly small, their were enough that we had the a pool to ourselves the majority of the

kids can be splashing around having fun while you re trying to enjoy your dinner

chocolates as it was our wedding anniversary hotel even organised shuttle to monteverde and back breakfast and

the personnel was very friendly and we had the opportunity to use a laundry service (4 $ per kg) - we were very

breakfast was very good

stunning view through the window, comfortable and spacious bungalow, on site hiking trail, free parking,

we could sometimes hear the train. rooms were small but yet cozy. not much room for parking.

wifi not working in my room. seemed to be working everywhere else!!

the wifi did always work so well

room service was not provided on the first and second day and we had to ask twice on the third day

there is even a small pool available for the guest

and maybe build a swimming pool or thermal spa as well with a view on the

a bit sport time for breakfast 7.15 to 8.45. but they can make a take out.

thanks to eisel, the lady managing the place, always ready to help with everything i needed, from laundry, to

staff was very friendly, wifi worked well

good location for arenal volcano, la fortuna town and tabacon spa 3

fully equipped kitchen

wifi did not work in room but worked on patio

charged us for kids, even though we had previously booked including our kids

quite limited, booking needed in advance for everything, even for breakfast or gym

a flight early in san jose and had to argue to have the bellman bring the truck to the front parking lot and

cant think of anything. perhaps water cooler in gym, but perhaps not there due to covid?

magical spa and thermal pools

the hotel has a 2-3 hour laundry service with very reasonable prices, which is of great value as any in-room,

i had some laundry done and it came back a bit damp which was annoying as coat a lot of money.

breakfast was included and was very tasty

they also provide room service, so we could eat on our balcony looking out to the forest whilst our baby was

the secluded location and limited guests the kitchen is run on a schedule so that requires guests conform to

oh yes, laundry bag $25 every other hotel we stayed was $10

alejandro one of the owners and staff in the restaurant was- helpful, fun and always available laundry is on

we also enjoyed the pool, soccer field, and nature trail as well as just walking on the road outside

our kids had a great time, and my mom recommends to try message

delicious breakfast