laundry bags left in corridor, dirty cups/kettle

not overly clean and in poor state of repair, building overall poor state of repair and laundry left out jn

dirty laundry was stored on the

side panel of bath loose and broken; two plugs, neither of which fitted the washbasin; dirty laundry in corridor

was no one on reception when i arrived and wifi code wasn't given however i was checked in after a short wait

the only thing i wish they had was laundry on property. they have a nice referral, however.

was not ready at 3pm, due to late delivery of laundry, but was sorted quickly

loved the rooms, the facilities, the bar and food

the apartment was spacious, immaculate and with all facilities required, including fully equipped kitchen

breakfast excellent and was evening meal

good wifi

room service big bedroom comfortable bed

issue wifi was not working

too many kids running around screaming with no adult supervision in the pool area

the bedroom was spacious and spotless. the breakfast was excellent.

they also had the secure locked outer door wedged open with a laundry basket

good breakfast and good drinks.

best breakfast ever, overlooking the river. quiet room and excellent bar staff.

wifi was rubbish and the wait for bar and dinner serve was lengthy but the food was nice.

breakfast was okay

pet friendly, customer service

room was perfect with a pet and very clean, ali our cleaner was exceptional, she was attentive and her customer

no problems with the wifi

excellent choice for breakfast. comfortable bed good location nice late check out time

but more than suitable for the price and our needs, we were given free drinks with breakfast, the wifi was strong

a selection of varied laundry bags outside bedrooms not attractive

the room was above the laundry/kitchen/staff area of some sort with an extractor fan outside near the window

lovely location, but our room looked out onto the pool building with huge towel and robe laundry wheelie bins

outside room at 0500hrs every morning (laundry loaded on to van) people smoking in room below drifted into our

we were disturbed by the laundry van arriving below our room at 6.30 in morning

friendly and helpful staff. great breakfast and food. excellent location. pet friendly.

lots of parking, been a few times now and will be going back in the future

room service very efficient and breakfast service very good

bar staff were just as friendly

really top class, everything from parking, reception staff, room, bedroom, bathroom, sitting areas, waiting

poor internet wifi service and i think the chef at breakfast was missing because although the service was good

resturant and bar with patio seating

wifi superfast which is vital for work

t notified about the 3 charge for room service until the second night using it which was slightly annoying

lots of parking available

room- changed rooms, first room was on the ground floor only 1small window overlooking the laundry bins,not

located in just the right spot for us to watch our son play in the trilby tour at the gaudet luce golf club

the breakfast and the kids bed very poor quality

receptionist was really pleasant and helpful as were the bar and restaurant staff

it said a large double with two single beds, however we had a pull out sofa bed for the kids which took up the

service happy staff very clean and tidy breakfast was great kids loved it all so happy

breakfast bar choices oververy limited

place was clean, quiet and the kids enjoyed their stay

clean hotel , good facilities, good breakfast and plenty of parking

were horrendous & air con machine dripped all night in kids adjoining room

bins/laundry wheeled out loudly around 6am

the wifi could do with updating from three systems to one.

quality hot accommodation with excellent bar and dining facilities on site

very comfortable room. lovely breakfast. smart surroundings. free parking. helpful staff.

good service for breakfast and lunch and garden bar secure parking

difficulty parking.

some parts of the property were a bit tired only street parking available

nothing they could do about it but parking was a problem.

the wifi was occasionally patchy, but generally fine.

the wifi was good, room was clean

lots of clanking and banging right under the window which had to be open as it was very hot, the laundry bus

linen cages were outside the room view, thrown in laundry bags over the ground (i only hoped it was bagged

little things like the goody bag given to the kids was a lovely touch (and kept the kids quiet at the dinner

they advertise as a 4* pet friendly, then had a large fireworks display they didn't tell us about with a room

pool, gym area was awesome clean, spacious, relaxing and welcoming

free parking very happy with the room and service ud83dude0a would happily stay there again

room was immaculate so we're the dining and bar areas.

free wifi and complimentary parking

smokey, sooty smell from log stove which permeates throughout. wifi kept dropping out.

parking-no space on one evening - ok after closing time

the options were excellent and the full english breakfast delicious

thought the bar was a bit vibeless, it felt a bit like a waiting room

great evening meal and so much choice at breakfast

breakfast was delicious with a good choice of dishes

great location next to motorway with plenty parking on site

lovely place to stop with parking close to kidderminster.

very clear that the restaurant and bar wasn't open before we arrived

room service didn't come to the room til half 12 and they didn't take out used towels from the bath

room service set up with local pub which is a great idea until you realise its cheaper to order on

the wifi was good, the host was nice, free parking

position poor the view was off the bins and dirty laundry also the emptying off bottles

i asked for a quiet room and we were above the laundry room and it was noisy

couldn't log on to free wifi

radiator stuck on nearly boiled us :-)! room service was a little pricey.

was a great family hotel with little extras for kids such as an activity pack, play room, great etc

exceptional breakfast and staff

the library room next door to the bar was lovely and cozy with the fire on and we enjoyed our afternoon and

evening meal and breakfast good quality and presented well and hot

though tried for weeks to book an evening table we ended up having evening meal in room through room service -

my daughter & her husband were with us from japan as both husbands were playing golf at blackwater not far away

it was over the laundry room

was a prom going on the kids looked amazing, even though the hotel were busy, staff had time and smiles for

the ipads for ordering room service didn t have up to date menus so after ordering staff had to come and

only reservation is about the wifi, it kept on dropping and had to reconnect in the middle of a task

the shower was excellent and wifi trouble free

to find, and plenty of parking

wifi signal could be stronger upstairs

unlike many other places we have stayed where the second bed is an old sofa bed :d there is good wifi signal

we had a few small plates to share and kids had nuggets / dish fingers and chips

staff were really accommodating, providing friendly room service on the first night when we had spent a long

strong smell of damp/ damp washing on the lower floor near the laundry room

clean room pet friendly ud83dudc36 fantastic breakfast,beautiful restaurant with the 70s america

breakfast excellent, the lids covering food very heavy room comfortable and warm and clean.

bar, restaurant & reception area modern & smart

food was delicious and received a 10 money off voucher, kids also eat free which is a real bonus

wifi didn't reach my top of the house room, even when the room was the best in the hotel

staff happily moved us from a room which was very warm and had the kitchen aircon unit right outside

carpark and car parking entrance and exit,

wifi was almost non-existant in our room which is ridiculous in this day and age

also loved that there was free parking on site

we were placed in the annex next to the laundry

our room was over the kitchen where staff had smokes

room was too hot and we asked for the heating to be turned down, the wifi was not working nor was the television

the terrace, the decor and the building itself. parking and ev chargers were convenient.

everything. breakfast was amazing. room service lovely. history and location perfect!

on checking in i asked for breakfast but was told there was no breakfast, the hotel also has a laundry service

was comfortable but a lot of noise from kids running about upstairs and doors slamming

table lamp working only with main room light and unablebto have light durring night for kids

we ll set up , room was spacious for me and the kids

the welcome drink, room and breakfast were all perfect

guests not to have laundry changed everyday which saves the environment

breakfast hot

breakfast was outstanding, very happy and comfy stay.

really comfy beds and the spa is amazing.

very comfy, having stayed there a few times now there is a consistent standard, late check out is nice too

there was a huge pile of laundry bags against the wall of the hallway during my entire stay: fire hazard on an

the bags with the clean/dirty laundry was lying outside my room on the corridor

the corridor had a large quantity of large blue (presumably) laundry bags cluttering the length of the hall

room heating (bathroom towel rail) on and not controllable. laundry bags in coridor to bedrooms

breakfast: pick 7 items from the menu; free car parking; one fan in our room wasn't working, staff rustled up

know it is not usual holiday inn way but a mini fridge in the room and a guest laundry would have been useful

arrived at a pet friendly hotel to find they didn't accept cats after a nearly 6 hrs drive

loads of free parking

quiet, friendly staff who took the time to answer questions my son asked, plenty of available parking

oud kids in room above. screaming shouting runing.

wifi doesn't work at all

very comfortable room, excellent price and a fantastic breakfast to top it off

wifi very good

full english breakfast next day just delicious

plenty of free parking

(there's also a golf course literally just behind it, in case you're looking for an exercise in scottish

location was gorgeous - surrounded by woodlands; plenty of parking; the bed was really comfortable; good sized

comfortable nights sleep, very quiet and the golf course is great for a morning run.

reduced phone service but there is free wifi

there was ample parking and very good value for money

had room 27 and opposite this room is a laundry room

the silence, the vegetation, the lawns, the laundry, the trees, and the rippling of the water channels crossing

food in the restaurant and bar was delicious

parking is very easy

good car parking

at having paid for a superior double room, to find we were adjacent to the laundry room, which began its

vet clean, friendly staff, 24 hour room service, comfy, lots of parking

brilliant free parking, excellent variety and quality of food

wifi played up abit. but that of course is only extra which is totally fine.

plenty of parking

the bar had a traditional pool table and catered to my thirst for a chilled pint of guinness

wifi was very poor didn't work in the room & intermittent in public area's.

like exposed wooden beams, even down to the original room service bells

no wifi

i was in the car with 3 kids and i was booked for a dinner with a group of friends

laundry facilities always welcome

my room was a bit chilly and wifi was sketchy unless i was downstairs....

a lovely quaint house the owner was very friendly and helpful the breakfast was amazing our room was really

free parking

breakfast was a lovely extra very fresh and well cooked - i'm a veggie and my partner is gf we both

beautiful grounds, however room was very dated and very standard, outside our room there was the laundry room

no view just backed on to staffs shed/ laundry room

good parking good reception area good lounge area

warm & inviting bar & reception area

spa and gym facilities

and helpful staff spacious room , excellent airco , comfortable bed first class restaurant good wifi ; sport

also lack of valet parking and the atmosphere in the hotel felt strained

reception ev charging points accomodating restaurant and loved the nopt too stuffy vibe staff

some of the gym equipment did not work

outdoor pool was warm and big fluffy robes provided once you emerged into the cold