lots of clanking and banging right under the window which had to be open as it was very hot, the laundry bus

linen cages were outside the room view, thrown in laundry bags over the ground (i only hoped it was bagged

food is by room service (you might be able to sit in bar

had everything i needed, gym, pool, sauna, steam room and bar of course.

i found the wifi to be rather intermittent and i really don't like a shower in the bath.

parking motorcycle in back garden

no dedicated parking on site but there was a good amount a short walk away.

difficulty parking.

the wifi was good, room was clean

nothing they could do about it but parking was a problem.

on checking in i asked for breakfast but was told there was no breakfast, the hotel also has a laundry service

one pillow each wifi was open and unsecured

plenty of free parking

comfy bed, continental breakfast was lovely, decent location

not a hotel to have a jolly in. bar is a bit soulless.

the kitchen is a great touch

ok the room had wifi and a tv with only 4 channels and a leather sofa and a four poster bed, there hadn t

central location to all facilities . rooms really spacious. plenty of car parking spaces

a while to get anything other than normal tv to load and phone signal is poor but you get free wifi which for

lots of spiders and other guests leaving there mess in the shared kitchen

it was over the laundry room

room and room service were

the bar staff were very accommodating making cocktails of my choice

breakfast service & products used are great

you take your dog with you, be prepared to be charged for anything that could be misconstrued as pet-related

welcome and very informative we received excellent service at reception and in the restaurant and bar we could

everyone we interacted with from reception to the restaurant and cocktail bar were so friendly, knowledgeable

staff, room, dinner, breakfast, grounds

evening meal and breakfast good quality and presented well and hot

the choice of food on both the bar and the restaurant menus.

meal and had planned to enjoy a few drinks and complete some work (which i couldn't do as the wifi wasn't working

the welcome, the ambience, the location, the food, both dinner and breakfast, and especially the pet friendly

staff were really accommodating, providing friendly room service on the first night when we had spent a long

to find, and plenty of parking

fun in the bar night before

able to provide early check in after some persuasion.

car parking facilities will look to stay at other holiday inn express in future

breakfast ok but could be better.

no one asked the parents to control their kids behavior so we left early as the noise was

full range of comforts in the bar and entrance area, a well designed, extremely comfortable room and bathroom

room- changed rooms, first room was on the ground floor only 1small window overlooking the laundry bins,not

great staff and and enjoy the breakfast

hotel is under renovation so some of the car park is currently closed off but their was enough parking for the

cannot answer the above question re coffee......i drank only tea in the room and at breakfast.

staff were very accommodating, food was lovely, really good breakfast with lots of choice, very relaxing, loved

free wifi worked properly all the time

bar had closed by 11pm and there was nowhere to buy a drink

great evening meal and so much choice at breakfast

parking is some distance from the entrance to the hotel and the gravel unforgiving

only thing worth saying is the bar area isn't open all the time, though i do suspect that if you asked it would

strong smell of damp/ damp washing on the lower floor near the laundry room

the breakfast was nice with plenty of choices, even with a kids corner

the jacuzzi is very warm and the gym is great for a hotel gym

no wifi in room

pet friendly rooms we booked a last minute stay over on route from devon to the lake district food

i was in the car with 3 kids and i was booked for a dinner with a group of friends

this was all served in a kids party bag with no protection from handling food due to the current covid situation

not safe fot kids

the bar had a traditional pool table and catered to my thirst for a chilled pint of guinness

not safe fot kids

good breakfast, polite staff a excellent room and a good nights sleep.

also east parking and breakfast was delicious

very comfortable room, excellent price and a fantastic breakfast to top it off

the parking was right outside, or in a car park behind

full english breakfast next day just delicious

guests not to have laundry changed everyday which saves the environment

bar staff really quick and friendly - abby and chris

we loved the swimming pool, sauna and gym

great location, good facilities, good breakfast, good value for money.

my room was spacious, with excellent wifi, tea/coffee facilities and tv plus the shower room was clean with

free parking is also an advantage with plenty of space

wifi superfast which is vital for work

car park, large room with smart tv

poor internet wifi service and i think the chef at breakfast was missing because although the service was good

plenty of car parking and brilliant

while we never dined there, we have friends in worcester who are members of the gym and they recommended it

understand supporting local businesses therefore not providing dining and or room service

the quality of the food on room service was poor.

kids run around the pool, jumping in the jacuzzi, opening steam room doors constantly and jumping

breakfast was very busy, but well organised

not overly clean and in poor state of repair, building overall poor state of repair and laundry left out jn

dirty laundry was stored on the

side panel of bath loose and broken; two plugs, neither of which fitted the washbasin; dirty laundry in corridor

laundry bags left in corridor, dirty cups/kettle

with plenty of space comfy beds heating works tea and coffee facilities and a working tv free wifi and a fairly

the staff were superb, great friendly bar with a great choice of beers and lovely food.

clean, tidy,good parking and a kettle and tea coffee etc

food in the evening and for breakfast was excellent

and clean the meals were plentiful and tasty there is always a nice atmosphere and free parking the bar is also

had dinner in the bar in the evening which was lovely and breakfast was

parking is a bonus as i often finish work late and am glad to be able to park with ease and relax

plenty of parking

ample free parking

plenty of free parking space

strong wifi signal from room 9

the only thing i wish they had was laundry on property. they have a nice referral, however.

was not ready at 3pm, due to late delivery of laundry, but was sorted quickly

only white bread available at breakfast - would like a healthier option.

wifi was good by the door, within the room, quality was intermittent

early check in & an upgrade to a suite, we were met at reception before parking the car

that said the wait and bar staff are nothing short of perfection in quick, easy, and friendly service

no problems with the wifi

no standard wifi in the site but can access via sky or bt

wifi was very good

the wifi was not good which would definitely have been a problem if there on a business trip.

they also had the secure locked outer door wedged open with a laundry basket

had a pet and the room was ok

were allocated to one room (rm 11) but found there was very poor wifi reception and the rather elderly tv would

we had breakfast which was delicious, although i was puzzled that the kitchen was out of mushrooms so

good size rooms, great breakfast, bar and friendly staff.

lovely location, but our room looked out onto the pool building with huge towel and robe laundry wheelie bins

a selection of varied laundry bags outside bedrooms not attractive

laundry service outside the room making a racket from 6am

the room was above the laundry/kitchen/staff area of some sort with an extractor fan outside near the window

outside room at 0500hrs every morning (laundry loaded on to van) people smoking in room below drifted into our

at having paid for a superior double room, to find we were adjacent to the laundry room, which began its

8 quid for a kids portion of pasta was way to pricey and a rip off

rooms are tidy and spacious, the room service is excellent and the food from blakes was amazing

the quiet room location - very helpful and friendly staff - the venue has ample space - lots of parking - prompt

plenty of parking

the laundry facilities and games room

( laundry room or main reception

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

clean and kitchen and laundry

hotel also has a gym and laundry / lounge but didnt use these

back when we we liked, beautiful room, massive wardrobe space, able to sit wherever we wanted for breakfast,

excellent breakfast,lovely room

get frustrated when hotels say wifi available but it never works as multiple room are trying to share a pathetic

special praise for sandra who was fantastic at breakfast time

excellent breakfast and service good bar and real local ales

know it is not usual holiday inn way but a mini fridge in the room and a guest laundry would have been useful

6pm and the receptionist informed me that our booking was for 2 adults and not 2 adults and 2 kids as per our

booking a room for 2 adults and 2 kids we got a double bed and a sofa bed which is fine but they couldn't provide

breakfast could have had more choice maybe a choice of eggs rather than just scrambled and possibly

was brilliant the facilities were good bar open till 2am brilliant for a night cap

bp pulse ev charger was more than double the cost of the supercharger

lovely hotel with a great view of the abbey added bonus was ev chargers

bar staff were just as friendly

place had meal in bar it was fabulous breakfast fantastic bedroom spotless and staff so

on sunday night we had excellent service from the bar man (an agency post) if you have any job vacancies you

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

everywhere was clean, loads of parking, staff were great, bar was cheap

everywhere was clean, loads of parking, staff were great, bar was cheap

missing room service information and do not disturb card

staff, bar n location

wel located, clean and comfortable, good variety for breakfast and it was included in the price

pet friendly at a reasonable price

accommodated our requests for 3 rooms next to each other and our request for a late check out

the staff were polite, enjoyed our stay, they even accommodated our slightly late check out.

nothing really as i felt that it was a nice experience and sort of kids / family friendly

breakfast was fantastic and very allergen

the property is pet friendly but we were a little surprised to see so many dogs allowed into the dining room

wifi was not great in the room and as the phone reception was sketchy this concerned me that we

lack of parking at times

restaurant closed on sunday evening along with the bar - so no refreshments

lots of parking, friendly staff

spa a gym facilities were very good

variety of things to eat at the breakfast was great

the only thing was the bar and spa closed too early...

early breakfast finish.

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

no room service, no food available at 7 30 on a saturday evening, not enough toiletries for a twin

night guests in other words i had 3 family's all breaking social distancing rules on my floor kids playing in

didn't like that the wifi didn't connect

rooms are spacious and quiet full-size kitchen and a laundry, which is very nice.

from a delivery lorry parked outside our window for approximately 30 minutes loading/unloading laundry

staff were excellent. always polite and helpful. the ev charge point was very useful.

i asked for an early check in as we were part of a wedding party. this did not happen.

tried to get room service for over an hour and nobody was answering the phone to order it

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

was clean comfortable and value for money and a good breakfast as well also excellent parking

wifi connected but kept cutting out so was pointless

no wifi. connection was extremely poor

we had no room service on the second day so the bins were not emptied

perfect place with free parking

the breakfast choice was great and a cosy bar area too

must have been a problem with the kitchen on our first morning as we had to wait forty minutes for our food

of noise from the kitchen at 2

we ordered in room food from the kitchen which was excellent

very friendly staff and a good breakfast. nice bar facilities

very clean and quite new. parking easy. wifi free and good.

noise from the gymnasium coming through into the bedroom

the rooms were spotless staff friendly and helpful breakfast fresh and tasty. lots of options

m new to the uk so not familiar) it would be great to add paper towels or towels to use in the gym to be able

the bar area was lovely to relax in (like a big lounge with comfy sofa and armchairs) and the breakfast

great facilities, gym, marvellous historic building with an interesting back-story

facilities - great spa treatments that were keenly priced. breakfast was very good.

free internet and free access to swimming pool, sauna and steam room

sauna and steam rooms in the changing rooms. spa area needs updating.

manage, the lovely staff member carried the chair up or me and also helped push my dad near the pool

i didn't try the pool/spa facilities but it they looked good

surprised room service provided a cake & birthday message for my 10 year old daughter moments after arriving

excellent breakfast which kids enjoyed and clean room

the room was abit cold for us especially the kids

staff were helpful and friendly. swimming pool was nice size for kids.

room service was poor