to have parking available, and wifi (bit slow, but to be expected in old place

we booked our breakfast for the following morning and when asked what kids wanted the kids shouted pancakes

we booked our breakfast for the following morning and when asked what kids wanted the kids shouted pancakes

not safe fot kids

had a very good meal at the bar and staf were so nice and friendly, that we decided to stay an extra night and

the corridors looked clean and i was surprised to see guest laundry and a gaming room available

hotel also has a gym and laundry / lounge but didnt use these

the laundry facilities and games room

close to plenty of restaurants. laundry available for us

clean and kitchen and laundry

it was over the laundry room

property is aesthetically pleasing, gorgeous grounds and plenty of parking

breakfast was very nice as well

as it was room service, i didn t want to bother anyone again so i just scraped as much of it off as i could

dog friendly bar area and the staff were very friendly and attentive

wash them before i use them the corridors were awful and dirty the entry to car park was full of laundry trolleys

poor wifi

no info in the room of bar facilities or room service

we wanted food or a drink when we checked in at 2 and both bar and restaurant was closed

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

everyone we interacted with from reception to the restaurant and cocktail bar were so friendly, knowledgeable

we had room service which arrived reasonably promptly and i have to say the burger was one of the best

though tried for weeks to book an evening table we ended up having evening meal in room through room service -

space for disabled parking badly signposted and often occupied by same car

this also meant that there was plenty of parking and

breakfast choice, facilities were great , fat better than premier inn where we previously stayed

nothing really as i felt that it was a nice experience and sort of kids / family friendly

ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free parking

friendly staff, comfortable room and good choice of breakfast

it was clean and good size with kids

on checking in i asked for breakfast but was told there was no breakfast, the hotel also has a laundry service

were super friendly, lovely bar , we we're given a free drink on new year's eve, nice touch

breakfast was excellent, and for a hotel we thought the drinks at the bar very reasonable

the welcome drink, room and breakfast were all perfect

breakfast was too early 0630am to 8:30am - not easy to make it on time when you have kids

location early check in seemed reasonably clean

good service. quite rural location, good breakfast, easy parking for large van.

free wifi, excellent room for the disabled

no heating. no wifi. too few sockets. dodgy mirror lighting. missing lampshade. crummy

a lounge bar would be a bonus

guests not to have laundry changed everyday which saves the environment

was big and there was a lot of parking spaces available for an extra 5 if you want to pay for late check out

clean, tidy, rooms with spa and pool and gym facilities great breakfast

car parking, efficient staff, pleasant bedroom and quiet.

didn't eat breakfast but had a snack in the bar

staff were so friendly and helpful, free parking, very clean and a comfy bed!!

(there's also a golf course literally just behind it, in case you're looking for an exercise in scottish

close by, safe and free parking

strong wifi signal from room 9

tea and coffee free wifi good breakfast staff friendly and very

comfortable rooms excellent room service

room service was worth every penny

our room was lovely and not overlooked and the meals in the bar were superb and excellent value

when we arrived later than expected with tired kids the staff were very hospitable and allowed us to order in

great staff. great food. easy to find and lots of parking. the spa facilities were fab

very clean and quite new. parking easy. wifi free and good.

strong smell of damp/ damp washing on the lower floor near the laundry room

bar, restaurant & reception area modern & smart

fantastic facilities including a cosy bar area and swimming poll & gymnasium

no wifi in room

room service was very good. and very generous portions. clean modern facilities free wifi

room we stayed in was noisy all night, possibly from the boiler or maybe near a laundry room

i requested a quiet room but was surprisedly awaken by the laundry vehicle very early in the morning outside

room was not the greatest, it was dark as the window looked out onto large laundry containers

laundry was visible outside our window and was very noisy when it was collected in the morning,

i was very happy they made and effort after i asked to make the room romantic, rose petals and sweets, cute

linen cages were outside the room view, thrown in laundry bags over the ground (i only hoped it was bagged

lots of clanking and banging right under the window which had to be open as it was very hot, the laundry bus

the foot golf is good fun but the layout isn't the easiest to read, better signage would be helpful

facilities, magnificent staff and the best gym ever

staff where lovely when we found them, but there was quite a wait to find the pool and gym staff and the info

laundry was thrown down stairwells and not in a skip

staff saved the day, she knew what i was requesting and even though she stated they were awaiting laundry delivery

no room service unless you pay an additional 4 per order

wifi doesn't work.

it is near to city centre and has parking facilities , clean hotel

you may want to check the laundry washing service company because you could see oily stains on the duvet cover

lots of free parking on site

to move us pictures are of hotel room you get put in a prison block out back with refugees kids banging on door

listing falsely stated that pets are not allowed, which was critical due to my eczema

ground floor. free wifi. large screen tv.

lighting in the room was poor and the wifi did not work

lots of car parking available and lovely gardens to explore

no wifi in the bedroom its a must when your working theses days

comfortable room, good food, powerful wifi

too much trouble, she took us to our suite and showed us where our complimentary tea, coffee and breakfast was

parking motorcycle in back garden

also there was no bar but said there was on website

tiny thing to mention is that the hotel does have some parking just outside which is great but there is also

nothing really apart from the bar wasn't open but saved me money haha

the wifi was good, room was clean

from a delivery lorry parked outside our window for approximately 30 minutes loading/unloading laundry

rooms are spacious and quiet full-size kitchen and a laundry, which is very nice.

i called ahead to request early check in and the staff were very efficient and organised our request easily

they even offered me a drink at the bar on the house, which was such a thoughtful gesture after a very stressful

friendly staff, very clean and modern hotel. parking facilities were brilliant

huge room very comfortable bed and great food in the hotel restaurant pet friendly

food on evening and also breakfast was excellent

where extremely pleasant and helpful from check-in to check out i asked for a room change and late check out

another ev charger

staff and breakfast was lovely

was no laundry facilities it stated on the website that there were was dissapointed

a slight problem with the wifi, but staff sorted it quickly for me

had a very warm welcome from the loveliest receptionist who also served us in the bar and at breakfast

upgraded room for our wedding anniversary, the bar was opened for a nightcap at the end of the evening and the

very good breakfast hotel very clean and staff friendly and very helpful

at having paid for a superior double room, to find we were adjacent to the laundry room, which began its

very good bar with polite and friendly staff

vet clean, friendly staff, 24 hour room service, comfy, lots of parking

staff were so friendly.very clean.great bar and restaurant.

a little difficult to get an answer when trying to order room service (10

at breakfast and did t get to eat in restaurant as functions were on both nights so had room service which was

very loud party going on wasn’t ideal with kids trying to sleep

beautiful hotel, clean and tidy and comfy beds, fantastic room service and shower was good.

we took the bedding off and the kids slept on the floor instead which was fine

must have been a problem with the kitchen on our first morning as we had to wait forty minutes for our food

there was ample, safe parking and the main access gates were always locked at night

have been nicer if the bar area was open later, we were having a good time drinking and ended

the bar area . see above.

super friendly and efficient staff very comfy bed no husband or kids present.

staff were great. breakfast was great. good to have e parking facilities

room service breakfast was excellent. arrived on time and delivered with a smile,

wifi was also incredibly fast and able to stream videos/work with ease

great little bar! original features, nicely refurbished, decent gym and friendly welcoming staff

parking, pleasant room, lovely food, good service, trainee waitress very good, copious breakfast

bar staff so warming and attentive

staff were helpful and friendly. swimming pool was nice size for kids.

the room was abit cold for us especially the kids

nice hotel. very nice staff. surprise cake for my daughters 4th spacious rooms and has a gym.

comfy bed and spacious room - plus my daughter delighted with her kids bag of activities

pool was very warm for kids also

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

no dirty laundry)

wifi wasn t great and i didn t get any signal on the 14th floor

comfortable large bed good bed linen friendly staff nice atmosphere in bar and dining area good wifi

to do with the hotel but seeing someone at breakfast all sweaty from being at the gym, mopping himself with a

i was given the 1st night but complained as it was next to the cleaners room where they dump the laundry at

very dry welcome, this girl is not a credit to your hotel, maybe she needs to work in the laundry room we re

i love this place ,kids enjoyed every bit of it

snack bar caused a delay due to payment options and reception had to support

gym wasn t good!

so bad, very tight and expensive , when we left we had to get out of our car to move a load of laundry trolleys

car park is terrible, so tight and staff left loads of laundry trolleys obstructing the car park

staff were friendly, bar was lovely and breakfast was great.

i used the gym which was good for a hotel and all the equipment worked well

very limited room service menu from

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

only thing i m not okay with is the wifi, basically i m using my own 5g

the gym a nice touch

staff were so friendly and welcoming and even had an easter hunt for the kids to enjoy

even a pancake machine which impressed the kids

they made us sleep in basement next to loud laundry

even had an ironing board and laundry options, which is strange because i haven t seen that for a while in

the check in and check out where seamless and the receptionist was friendly and allowed early check in

and clubs, staff great but did not have to bother them as everything was nice and straightfoward, room service

the hotel itself has a gym, bar and room service is available for food

having to go out of my room to use the laundry room to get my shirt ironed

no gym like advertised and could do with updating

excellent breakfast, plenty of choice & all cooked to order

value for money it's amazing yes the rooms are dated but very clean and the price i paid includes breakfast

big car parking but somebody tried to break in my van

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

room service breakfast was tasty and quick

height above ground. great pool

gym and steam room

drinks in the bar a little pricey but plenty of cheaper bars nearby if this is a problem

the security put in the laundry lift because the other lift wasn t working which is fair enough

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

the top floor bar with it's dj in the evening were a great touch

couldn’t find option for breakfast in room

staff who took the time to tell me where everything in the hotel was, breakfast/check-out/late check out etc

us wow as long as we stayed there every day they asked about my boy how he is and about his breakfast

location, friendly & helpful staff, early check in

wifi was a little hit and miss.

allowed late check out to which we thought was great

really nice breakfast, very friendly staff and they were happy to accept my well behaved dog !

great breakfast and lovely choices

out of the water , spotless , fantastic staff , hosting excellent rooms lovely and comfy, plus a gym to

breakfast was good, although, i would've liked a few more options with the full english, but can't

room service after restaurant closed

-there was a laundry room on the premises, also a gym if you could go (i couldn't cause i had the kids)

staff friendly & helpful. great facilities with an onsite laundry and carpark

laundry washing machine, dish washing machine, friendly staff

large room, gym, location was easy walk from train station. laundry available.

laundry room and fitness room were clean and nice

parking on the street wasn't great and didn't feel the safest only complaint about the room was

the kitchen and seating area were also generous in size

the choice of breakfast was great

breakfast was amazing

breakfast!ud83dude29

to be much more about caring for customers welfare through extra insight on their needs not a laundry list of

coffee machine coffee very bitter look careful at final account, attempted to charge for laundry cleaning,

warm room late check out

mini bar great asset

room service options very limited. gym was a lot smaller than i thought it would be.

your laundry charges were expensive

friendly staff, free parking, comfortable bed, bath, good food, gym, size of room

room service and dinner was

the breakfast was really good as well

train station - large room size with all the facilities - excellent breakfast - good wifi connection in the

kids would have liked a bath in the bathroom but we were only there a night at a time so it was no

wifi password hard to find. pillows could have been better.

reception and bar staff were great

my kids and i really enjoyed that bit

and hot chocolate was a lovely touch and £9 for a lovely breakfast was really reasonable (kids eat free too,

the rooms are a fantastic size. the separate lounge area with a small kitchen was great.

room didn t have many plug sockets nor a bin for the kitchen area but other than that very nice

our room was fab. we upgraded so we had a kitchen and sitting area.

early check in available if you purchase room via their own website and key/ room functions all

was expecting room to be small but there was plenty of space! great to have a kitchen.

weirdly there's an outdoor laundry at the garage nextdoor

confortabile good breakfast and gym aswell the bed confortabile and the person from reception very helpful many

rooms, staff and 24/7 bar lovely place and right by o2 academy

was good gave us late check out free :) staff are really nice & the hotel is very clean really good location 5

clean, air conditioned room, tea & coffee provided in room, has bar and coffee at reception

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

gym opening times didn't suit busy schedule

sauna and gym facilities not available made the stay less relaxing.

the spa hot tub wasn't brilliant but it's a minor quibble.

but hey i wanted an early check in [2pm] so i was happy that 234 was ready for me

40am sunday morning by the laundry van loading & unloading linen/towels etc

would be excellent if self-service laundry facilities were available

there was loud talking, banging, rollers from laundry been moved

there was dirty laundry in the corridor, i assume the price reflects more on the location as appose to the

drink options (24hr pizza is genius), luggage storage, the fact it was pet-friendly, and also the laundry

wifi connection was not consistent and the window was filthy which obviously spoiled what would

water pressure was amazing but would be worried if i had kids having a shower

distance from shopping, wifi has no security and no fridge or minibar in the room.

room telephone not working, a particular nuisance when you need to order room service

just needed some more equipment in the gym

location, rooms, breakfast and staff hospitality

the wifi was easy to connect to and quick

the worse night with the kids i’ve

we had kids with us

there was a horrible smell in the toilets near the bar near reception

problem and that they couldn't try and and get them cleaned, even though the web site mentions laundry service

booked it for the laundry services

was a shortage of staff, so we were waiting for 5 minutes just for a cup to pour in tea, the kids didn't like

lovely stay friendly staff breakfast great

gave us a late check out, thank you

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

the wifi was not very efficient, not letting me see all my favourite sites, so i reverted to 4g

spotlessly clean and gave me an early check in

big beds and clean rooms with a bar and breakfast option in morning

didn't sleep until the last residents were back )just like home with the kids

didn't sleep until the last residents were back )just like home with the kids

it goes without saying that it was so loud and noisy when it came to bedtime and with two young kids it made it

it goes without saying that it was so loud and noisy when it came to bedtime and with two young kids it made it

we ordered room service a number of times and the food was delicious and delivery was very efficient

he went ahead to blatantly lie to me that it was from the laundry

the standard 'leave laundry in bath if replacement necessary' is a

in the room all locked so no fresh air, in the room no toilet brush, no electric kettle, no kids chanel s on

he wifi worked well

comfy bed!, central location, room service

couldn't fault breakfast, plenty of choice and high quality ingredients used

very impressed with room service breakfast

the bar was very nice for an evening drink - beautiful setting with a lovely fireplace

the staff at reception and bar are excellent.

room service no bath no shoe shine no valet parking limited restaurant menu, but excellent